impression company profile
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© Copyright 2011. The Impression Consultant Co., Ltd.
TrainingConsulting Monitoring
© Copyright 2011. The Impression Consultant Co., Ltd.
The Impression Consultant is a consulting firm. The area that we
provide consulting is Service Excellence Program (To design and
develop service management system and training program for
achieving service excellence).
The Impression Consultant Team is including service
management expert and executive who have experience in
service sector practically from the world class service company.
Our services include:
1. Training
2. Consulting
3. Monitoring
4. BCM
© Copyright 2011. The Impression Consultant Co., Ltd.
© Copyright 2011. The Impression Consultant Co., Ltd.
© Copyright 2011. The Impression Consultant Co., Ltd.
Customer
Service
Excellence
Service
Mind
First
Impression
Communication
and Presentation
Excellence
Customer
Delight
Customer
Complaint
Handling
and Service
Recovery
Service
Team
Intelligence
Practical Change
© Copyright 2011. The Impression Consultant Co., Ltd.
Chief Consulting Officer / The Impression Consultant Co., Ltd.
Service Quality Management / Advanced Info Service PCL. (AIS)
Columnist: Productivity World Magazine in Service Quality and
Customer Focus
Productivity Consultant/ Thailand Productivity Institute
King Mongkut ‘s Institute of Technology North Bangkok
Master of Industrial Management Engineering
© Copyright 2011. The Impression Consultant Co., Ltd.
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2012 Service Excellence : A Case Study of Regional Revenue Office 7
7
2011 Service Excellence : Service Code
2010 Service Excellence : Service Culture
2008 Customer Super Service)
2008 Customer Delight
2006 Customer Service Excellence)
© Copyright 2011. The Impression Consultant Co., Ltd.
2009 Certificated Multicounty Observational Study Mission on Customer
Relationship Management (CRM) / SEOUL KOREA by Asian Productivity
Organization & Korea Productivity Center
2009 Certificated CRM by Asian Productivity Organization and Japan
Productivity Center
2008 Author: Customer Super Service Book / Published by Thailand Productivity
Institute
2006 Author: Customer Service Excellence Book / Published by SE-ED
2001-2006 A person who setup the Service Quality Management system in AIS
Certificated Consultant - Japan Productivity Center Tokyo Japan
2000 Certificated Consultant - Asian Productivity Organization Tokyo Japan
Certified Business Management Counselor - APEC Asia-Pacific Economic
Cooperation
© Copyright 2011. The Impression Consultant Co., Ltd.
COTTO TILES STUDIO
COTTO TILES LIBRARY
CEMENTHAI ROOFING CENTER
THAI CERAMICS CO., LTD
(NECTEC)
© Copyright 2011. The Impression Consultant Co., Ltd.
Services Operation / Gifted in Social
Etiquette) / Service Standard Protocol)
22 years in airlines business
Advancing Knowledge Management in Government
(UN)
© Copyright 2011. The Impression Consultant Co., Ltd.
AIS
Major Development PCL.
Crystal Design Center
© Copyright 2011. The Impression Consultant Co., Ltd.
© Copyright 2011. The Impression Consultant Co., Ltd.
© Copyright 2011. The Impression Consultant Co., Ltd.
He helps sale and service firm build sustainable sale and service level. Wutthichai provide
sale training course to client more than one hundred courses. He earned a Master of Arts
in Communication Arts from Bangkok University
The Winner 1,000,000 baht / The One night GENIUS Game Show, Channel 3 Thailand
© Copyright 2011. The Impression Consultant Co., Ltd.
Lecturer and Guest Speaker:
PTT
SCG
CPN
CEMENTHAI ROOFING CENTER
LPN
Mitsui
SONYERICSSON
SCG Experience
TIMCO
DENSO
Thai Inter Modal Systems Co., Ltd
United Marine Logistic Co., Ltd.
-
Etc.
© Copyright 2011. The Impression Consultant Co., Ltd.
© Copyright 2011. The Impression Consultant Co., Ltd.
© Copyright 2011. The Impression Consultant Co., Ltd.
Standard Chartered
SC New York Life
Real Estate Consultant
Nestle (Thailand)
-
Tesco Lotus)
M (
Crystal Design Center
© Copyright 2011. The Impression Consultant Co., Ltd.
Riche Monde
Fancy Art
Robert Bosch
Isuzu Auto Center
Exxon Mobil (
Thaiplastic & Chemical
Honda Trading
Prudential TS Life
SIAM DAIKIN SALES
(
Unilever Bestfoods
Computer Associates
International (Thailand)
Jebsen & Jassen
(
Siam Michelin
Rottapharm
J.V (Thailand)
© Copyright 2011. The Impression Consultant Co., Ltd.
Pocket Book)
.
© Copyright 2011. The Impression Consultant Co., Ltd.
ISO 9000
© Copyright 2011. The Impression Consultant Co., Ltd.
) – AOT
) – TOT
) – AIS
CP Group)
) – UBC (TRUE VISIONS)
– GE
Investor Club)
– BUG 1113, Call Center 1111
D
Ambassador 2010
• Team Building)
• (Service Excellence)
• (Positive Thinking)
• (Good Governance)
• (Goal Setting)
• (Life Quality Improvement)
• Leadership)18
Trainer Profile
© Copyright 2011. The Impression Consultant Co., Ltd.
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• NEC)
•Thai PBS
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© Copyright 2011. The Impression Consultant Co., Ltd.
Customer Service & Service MindTQA (Thailand Quality Award)SEPA (State Enterprise Performance Appraisal)
Team BuildingCulture Change
© Copyright 2011. The Impression Consultant Co., Ltd.
Human Resources Sales Training Presentation Skill & Train the trainer
Business Etiquette Communication Skills Creativity & Thinking
© Copyright 2011. The Impression Consultant Co., Ltd.
• Service concept )
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• Service quality attribute
• Model
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© Copyright 2011. The Impression Consultant Co., Ltd.
• Customer Centric
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• Moment of truth
• Touch Point
• Five sense of service
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• ABC
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• Workshop :
© Copyright 2011. The Impression Consultant Co., Ltd.
• (Service Attitude)
• Memory chip
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• Word / Body language / Way
• &
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• Do and Don’t
• Grooming
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© Copyright 2011. The Impression Consultant Co., Ltd.
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© Copyright 2011. The Impression Consultant Co., Ltd.
CRM
Delight
CEM
CRM CEM
© Copyright 2011. The Impression Consultant Co., Ltd.
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© Copyright 2011. The Impression Consultant Co., Ltd.
Learning Base
Activities
Challenge in action
© Copyright 2011. The Impression Consultant Co., Ltd.
T
E
A
M
W
O
R
K
© Copyright 2011. The Impression Consultant Co., Ltd.
(Show and Share)
Workshop
Option
© Copyright 2011. The Impression Consultant Co., Ltd.
Practical ChangeSEO
Tel: 02-921-7921, 081-824-8814Fax: 02-921-8632Email: [email protected]: www.impressionconsult.com
Excellence
Service
© Copyright 2011. The Impression Consultant Co., Ltd.
0-8313-5617, 0-2921-7921
Impression training