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http://sappractices.com/sap-business-suite/crm/

Customer Relationship Management - Customer Relationship Management is

implementing a strategy across all touch-points of the company that aim to

improve how the business deals with customers by knowing their preferences. Beit in Sales , acquiring leads, working on opportunities.. creating quotations until

sales closure.. it also involves helping Support personnel with information from

Support Contracts, Service Requests,etc.

Important and common T-codes in SAP CRM

CRMBS02 Maintain Status Profiles

CRMBS03 Display Status Profiles

CRMBS42 Maintain Status Selection Profiles

CRMBS43 Display Status Selection ProfileCRMBS52 Maintain Authorization Keys

CRMBS53 Display Authoriztaion Key

CRMBWST Genertd DataSource for BW Status Obj

CRMBWTARGETS Release Data Target for BW Upload

CRMBW_CIC_ATTRIBUTES BW Key Figures for CRM

CRMCACTARC Archiving Control CRM Activity

CRMCPRMSG Configure Customer-Specific Messages

CRMCUSTOM Monitoring Middleware SystemCRMC_ACTION_CONF Configure Action Profile

CRMC_ACTION_DEF Define Action Profile

CRMC_ACTION_JOB Action Monitor

CRMC_ACTION_PRINT Configure action profile (old)

CRMC_ACTION_WIZARD Action for Definition via Wizard

CRMC_ACTIVITY_H Customizing Maintenance Activity

CRMC_ACT_CATEGORY Cust. Maint. Activity: Category

CRMC_ACT_OBJ Cust. Maintenance Activity: Goal

SAP CRM enables clients to maintain customer data centrally and allows the

employees to access information from any department. Sales employees can

access all the available information and therefore provide top quality customer

service. The SAP CRM course we offer will cover the complete SAP CRM module

to certification level, allowin the student to implement, update, troubleshoot and

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maintain high capability SAP CRM systems across a range of business sizes. SAPs

growth in the SME market makes this an ideal time to learn SAP CRM and improve

your companys customer relationship management.

SAP MM Implementation Configuration Points CRM basic data Business partner Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing Basics concepts of CRM middleware Introduction in People-centric CRM (PC UI)

SAP CRM Course ContentOverview of the CRM Solution

Fundamentals and architecture of SAP CRMSAP CRM Marketing

SAP CRM Web Channel (E-Commerce)

SAP CRM Partner Channel Management

SAP CRM Sales

SAP CRM Interaction Center

SAP CRM Service

SAP CRM Field ApplicationsSAP CRM Analytics

Implementation & operation of SAP CRM

CRM Customizing Fundamentals

CRM basic data Business partner

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Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing Basics concepts of CRM middleware Introduction in People-centric CRM (PC UI)

CRM Middleware

Introduction to the CRM architecture and CRM Middleware Connecting an SAP back-end system to an SAP CRM system: CRM Middleware / Administration Console Messaging BDoc Initial load / delta load / request load Data flow, configuration and monitoring Connecting an external system using the XIF adapter Business Warehouse adapter Groupware adapter

SAP CRM User Interface

SAP CRM User Interface Overview UI Concept Business Roles Navigation Bar Customizing and Transaction Launcher Architecture UI Configuration Easy Enhancement Workbench and Application Enhancement Tool Component Enhancement Concept Skin Configuration

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