1. IMPORTANCE OF LEARNING SERVICE DEPARTMENT IN ITC GARDENIA REETU PAWAR MBA, 2nd Semester

2. ITC EVOLUTION AND HISTORY Hotel Industry with ITC-Welcome Group, Imperial Tobacco Company Hotel Chola Paperboard Business Greeting, Gifting & Stationery Lifestyle Retailing Business Information Technology Food Industry Personal Care Products 1910 1975 1979 2000 2003 - 2005

3. HR DEPARTMENT STRUCTURE HR Head HR Manager Assistant Manager Coordinators Training Manager Coordinators

4. ASSESSMENT Assessment Daily Other EGCC (Electronic Guest Comment Cards). Collection of recent log form Log book. Call Audit. Maintain MR (Man-hour return) & PR (Passport return) data base. Background checking. Correction of test papers. List of people for SABA and DGA session. List of people for 4 weeks tracker.

5. EGCC (Sample)

6. Hotel LOG BOOK (Sample)

7. TYPES OF TRAINING Cognitive approaches. Behavioral approaches. Other

8. THANK YOU