DHL Bangladesh in Action

March 2012

Zulfiqar Ali Siddique

DHL Express Bangladesh

Bangladesh | March 2012 2

Introducing Bangladesh

General information:

Official Name: The People's Republic of Bangladesh

Political

system:Parliamentary Democracy

Capital name: Dhaka

Time zone: GMT + 6 hours

Area 147,570 sq. km

Population 142.32 million

Major cities:Dhaka, Chittagong, Khulna, Rajshahi,

Sylhet, Barisal, Rangpur

Principal rivers:Padma, Meghna, Jamuna, Brahmaputra

(total 310 rivers including tributaries).

Principal

industries:Ready made garments, pharmaceuticals,

cements, garment accessories, chemicals,

fertilizers, newsprint, leather and leather

goods, paper, sugar, jute, ship building.

Source: Statistical Pocket Book Bangladesh-2010, Bangladesh Bureau of Statistics

Bangladesh | March 2012 3

Bangladesh at a Glance

Contribution of industries to GDP during 2009-10 (m US$)Source:Bangladesh Economic Review-2010 (Bangla version), Ministry of Finance

Economy Overview:

GDP total: $282.5 billion (2011 est.)

GDP per capita: $1,700 (2011 est.)

GDP growth rate (%): 6.7% (2010-11)

Inflation 10.7% (2011 est.)

Total exports: $22.5 billion (2011 est.)

Total imports: $30 billion (2011 est.)

FDI Inflow: $571m (2010)

Per Capita Income $818 (2010-11)

Forex reserves: $10.07 bn (Feb 2012)

Currency: 1 USD= 81.60 Bangladesh Taka

Economic Status World 43rd largest Economy

Transportation:

Seaports: Seaports 2

Inland river ports 9

Airports: International airports 3

Domestic airports 7

Landports 13

Source: Statistical Pocket Book Bangladesh-2009, Bangladesh Bureau of

Statistics

0

100

200

300

400

500

600

700

Small Industries Medium-Large Industries

GDP by Sector (est. 2011)

Agriculture,

18.40%

Industry, 28.60%Services, 53%

Bangladesh | March 2012 4

Import in Bangladesh

Sl. Major Countries

1 China

2 India

3 Singapore

4 Malaysia

5 Japan

Sl. Major Import

Commodity

1 Raw cotton

2 Petroleum products

3 Wheat

4 Edible oil

5 Seeds

6 Fertilizer

Sl. Express Import

Commodity

1 Garments Sample & Fabrics

2 Garments Accessories

3 Electrical & Electronics Item

4 Spare parts

5 Books & Brochure

6 Medicine

7 Personal Effects

Major Import Partners (2010)

China, 18.90%

India, 12.70%

Singapore, 6%

Malaysia, 4.70%Japan, 4%

Bangladesh | March 2012 5

Export from Bangladesh

Sl.

Major Countries for

Export

1 United States

2 Germany

3 United Kingdom

4 France

5 Netherland

Sl.

Major Export

Commodity

1 Knitwear

2 Woven garments

3 Frozen foods

4 Chemical products

5 Raw Jute & Jute goods

6 Leather

7 Light Engineering parts

8 Tea

Sl.

Express Export

Commodity

1 Garments Sample

2 Fabric/ Swatch Sample

3 Accessories

4 Medicine

5 Spare parts

6 Personal Effects

Bangladesh export by major products (2008-09)

Major Export Partners (2010)

US, 22.10%

Germany,

14.10%

UK, 8.50%

France, 6.80%

Netherlands,

6.10%

Bangladesh | March 2012 66

Bangladesh Customs Clearance Practice

Document: Manual Bill of Entry: <= 0.5 kg & 5 pcs; non-commercial use only

Non-document /Parcel

Low Value (LV) Parcel: <=5 kg & <=US$100; manual assessment

High Value (HV) Parcel: >5 kg or >US$100; computer assessment

Bangladesh | March 2012 7

Import Clearance

Documentation Requirements

Documents Clearance Low value Parcel Clearance

No additional Paperworks required from

Consignee, Cleared immediately upon

arrival

Commercial invoice

Packing list

Letter of Credit if value >USD14

PSI certificate for Value >USD14 (Pre-shipment

Inspection)/CRF (Clean Report of Findings)

Bangladesh | March 2012 8

Import Clearance

Documentation Requirements

High Value Parcel (without Letter of

credit or L/C Authorization)

High value shipment (with Letter of Credit or

L/C Authorization)

Commercial invoice

Packing list

Import permit from Chief Controller’s

office

Consignee’s Authorization Letter

(Company letterhead)/ consignee signed

Notice of Arrival

Company Sign & Stamp on Import Bill of

Entry

Consignee’s VAT registration certificate

L/C (Letter of Credit) copy

Commercial invoice

Packing list

PSI certificate (Pre-shipment Inspection)/CRF

(Clean Report of Findings)

Insurance paper

No Objection Certificate from Central Bank

Signed Notice of Arrival

Bangladesh | March 2012 9

Requirements for Duty Exemption

FTZ shipment

(duty exemption)

Non-FTZ shipment (100% Export

Oriented) (duty exemption)

Embassy/UN/Foreign Mission

(duty exemption)

Import permit (IP) from Free

Trade Zone Authority

Approval from Relevant Association for

duty free clearance.

Ministry of Foreign Affairs to issue duty

exemption certificate at consignee’s

request

Warranty Replacement Parts

(duty exemption)

Temporary import to Bangladesh

(duty exemption)

Shipper:

Letter of Credit with replacement declaration - Claim

Information to be mentioned in commercial invoice

Copy of Pro-forma Invoice (prepared during LC/LCA)

with warranty terms & conditions to be attached with the

shipment

Cnee / Importer:

The LC/LCA copy along that Pro forma invoice (may

require original LC/LCA)

Claim letter/mail from cnee to shipper under warranty

replacement

An Import cum Export Permit from Chief Controller of

Export & Import office (CCI&E) with declaration: “Goods

imported for repairs and will be re-exported after repairs” on

HAWB and invoice

NOC from Bangladesh Central Bank (before re-export)

with Bank guarantee (6 months valid)

Export documentation to include copies of all import

documentation, copy of Import cum Export Permit and the

NOC

Duties/taxes will be applied if goods are not exported

within the temporary import period (6 months)

Bangladesh | March 2012 10

Clearance Requirement

Exceptional Items

Food items: Radiation Certificate from "Bangladesh Atomic Energy Commission"

Medicine: in commercial quantity requires approval from “Directorate of Drug

Administration & Licensing Authority"

Telecom Equipment: Mobile more than five (05) pieces or any other telecommunication

or network equipments requires approval by "Bangladesh Telecommunication Regulatory

Commission (BTRC)“

Perishable item: Consignee to apply to Ground Handling Agent for cold staorage facility

Agro-item: for Seeds, tobacco, etc., requires Quarantine Certificate issued by

Bangladesh Agriculture office

Bangladesh | March 2012 11

Export Clearance

Documentation Requirements

Document Parcel

House Air Way Bill Commercial invoice

Packing list

EXP (Export Permit) from a scheduled Bank,

Letter of credit or TT (Telegraphic Transfer) or any other papers of payment

transaction, purchase order or sales agreement

CO (Country of origin)

Company VAT registration copy

Additional Requirements for certain Category:

** Liquid/Chemical item: MSDS (Materials Safety Data Sheet),

Shipper’s declaration stating non-hazardous, non-dangerous,

non-infectious, No Objection Certificate from Central Bank

** Gift Item/Personal Effect/Faulty items/Temporary Export: Chief Controllers

office approval, No Objection Certificate from Central Bank

Bangladesh | March 2012 12

Prohibited Items/Commodities

Alcoholic beverages

Antiques

Asbestos

Cheques, cashier (NI)

Dangerous goods, hazardous. or comb. Materials

Firearms, parts of

Furs

Gambling devices

Ivory

Jewellery, costume

Pornography

Precious metals & stones

Bangladesh | March 2012 13

DHL Bangladesh Strengths

Widest In-Country network- 5 Facilities and 20 outlets

Modern fleet: 52 four-wheeled vehicles and three motor bikes

End-to-end Operational Capability

Network with the Best Transit Times

New Generation Scanners: Ensure shipments’ real time visibility

Only TAPA Certified Express Facility (Technology Asset Protection Association)

Bangladesh | March 2012 14

Largest Inbound Processing area at Airport

Widest International Air Network: connecting >120,000 destinations

Fastest Customs Clearance Service in the country

Offering Nine (9) daily outbound flight connections

DHL Bangladesh Strengths

Dedicated container agreement with Different Airlines

Managing Six (6) daily inbound flight

Bangladesh | March 2012 15

Shipment Movement Process

Service Center Gateway/Hub Service CenterGateway/Hub

ORIGIN DESTINATION

Pick Up Recovery & Facility

wise sorting

Consolidation

& uplift

Processing ProcessingDelivery

Bangladesh | March 2012 16

Express Import Clearance: General Practice

Paperworks Delivery

to consignee after

Shipment arrival

CNEE authorize for

clearance

Authorized PPWK

received by Clearing

agent

Customs

assessment

Shipment cleared &

handover to clearing

agent

Paper submitted to

customs for

clearance process

Shipment delivery to

consignee

Day 1 Day 1-2 Day 2

Day 3Day 3/4Day 4/5

Normal process: takes approximate 4/5 working days

Day 3/4

Shipment arrival in

Bangladesh

Day 0

Bangladesh | March 2012 17

Manifest/Invoice &

AWB received on-

line from origin

On-line documents

submission to

consignee & consignee

authorization

Paperwork

submission to

customs

Shipment cleared by

DHLShipment delivery

by DHL

Customs

assessment

Before Flight

Arrival

Before Flight

Arrival

Immediately upon

shipment arrival at GTW

facility

Day 0 Day 0 Day 0

Day 0Day 0Day 0 to 1

Delivery:

Dhaka & Surrounding Day 0 to Day 1 subject to flight arrival time

Chittagong Day 1

Before Flight

Arrival

Before Flight

Arrival

Express Import Clearance: DHL Practice

Bangladesh | March 2012 18

• Courier & Cargo Shipment clearance capability at DAC

DHL Bangladesh Clearance Scope & Capability

Free Trade Zone (FTZ)

Non FTZ 100% Export Oriented

NOC from Statutory Bodies

Temporary Import

Repair & Return

Warranty Replacement

Shipment against Letter of Credit

• Immediate clearance of Documents

• Immediate clearance of Low Value shipment upon arrival

• Same Day High value & Cargo shipment Clearance subject

to blanket authorization

Clearance Locations

Process Capability

• >26 GTW & clearance staffs ensuring a smooth and faster

clearance experience

• >4 Customer Query Desks managing the communication

interface for clearance

• >Dedicated Desk to ensure complete and accurate

classification

• Dedicated Desks to ensure accurate declaration and provide

technical assistance

• Qualified Internal Clearance Staff capable of handling

various types of complex clearances

People Capability

Commercial Cargo

Bangladesh | March 2012 19

DHL Bangladesh Security Management

DHL Express Bangladesh: Only TAPA

(Technology Asset Protection Association) certified

Express Company in the Country

A few Key Security Features:

Digital CCTV systems at all Major facilities to

enable both local and remote monitoring

Access control systems

Secure high value product staging areas with

restricted access and round-the-clock surveillance

Alarm System

Vehicle Tracking System

Bangladesh | March 2012 20

DHL Bangladesh QCC: 24x7

Only Air Express Company to have a Quality Control Centre

Crisis Management Centre

Management of events that may impact the

DHL network

Dynamic Shipment Movement Management

Real time management of Shipment movement from

pickup point

Facilitate proactive customer notification

Real time responses to offload, technical delays

Improve Delivery performances

Implement recovery and contingency plans

Bangladesh | March 2012 21

DHL Express BD - Corporate Social Responsibility

• DHL employees spent a day with the children of PSD (Programfor sustainable) school. Consisting up to fifth standard, theschool provides education, free tiffin, uniforms to all the 130children now studying. Adding to that, DHL has providedSchool bags and all necessary kits along with it to all thestudents of that school.

• DHL employees including the entire Senior Management Team spent aday planting trees with the young students and volunteers of JaagoFoundation. Jaago foundation provides free-of-cost internationalstandard education to the impoverished children from underprivileged families.

GO TEACH

GO GREEN

GO HELPGO HELP

• DHL Disaster Response Team: DHL Bangladesh DisasterResponse team provided logistics support to the UNHCRin response to cyclone Nargis hit victims in Yangoon,Myanmar to airdrop relief supplies

Bangladesh | March 2012 22

Country Key Notes – DHL Bangladesh

Key Accomplishments Future Developments

Transit performance >96%

Quality Control Center for live

monitoring of shipment movement

Expert Desks for Customs

related query

Dedicated Service performance

monitoring team

Trustworthy relationship with

Customs

Partnership with Free Trade

Zone Authority for expediting

shipment movement speed

DHL Bangladesh awarded Best

Express company by a local

Prestigious body

Investment for better “Customer

Experience”

Latest technology for DHL call

center; live monitoring of call

performance

Ground Fleet Expansion

24/7 import clearance facility

Work with Customs for full

automation of express shipment

clearance process

Bangladesh | March 2012 23

DHL BangladeshIN ACTION

Our Focus:

Increase Customer Satisfaction

Greater Service Quality

Eliminated transit failures

Proactive shipment management

Swift, accurate and reliable feedback

Bangladesh | March 2012 2424

Thank You

for

Your Attention