implementing ip telephony into your local area network
TRANSCRIPT
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Implementing IP Telephony into Your Local Area Network
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Dataswitchw/QoS & PoE
Routerw/QoS
Analog FAX
AnalogPhone IP
Telephones
RemoteIP Telephone
Laptopw/Softphone
VoIP
Provider
Analog LinesDigital T1/PRI
Internet/WAN
Internet/WAN
Public Switched Telephone
Network/ITSP
Public Switched Telephone
Network/ITSP
XorcomIP PBX
Category 3 Cable(Skinny Wire)
Remote Office
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Award Winning Enterprise Level IP PBX Solutions
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About Xorcom
• Developer & Manufacturer of IP PBX systems since 2004
• Offer wide and flexible range of telephony solutions
• Worked in global markets from day one
• Distributed in six continents• Global Headquarters in Misgav Israel• US Headquarters in Phoenix Arizona• Constant steady growth
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Among our Customers
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What we do that others don’t….
• No per user license fees for core PBX applications– Voicemail to Email; Fax to Email; Voice Conference
Rooms; Web based Operator Panel; Powerful User Interface; Call Recording; Call Barge; Call Barge & Whisper and much more!
• Can work with virtually any SIP standard IP Endpoints such as IP Phones & softphones etc…
• Powerful Call Center solution for small to mid-size call centers with no per agent fees!
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What we do that others don’t….
Award Winning True Redundancy Solution That Can Manage Multiple Telephony Interfaces
The Most Cost Effective Commercially Supported Hot Failover Solution for IP PBX’s in the World!!!
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What we do that others don’t….
TWINSTAR™
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Xorcom Hardware Solutions
Two Lines of Hardware Products
Telephony Interfaces&
Telephony Servers
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Modular Design
Flexible and scalable Encased 1U x 19” Housing
All the same modules or mix the modules PRI module is 4 port even when you
purchase 1 Add more PRI circuits with a license key!
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Modular Design
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Astribank Overview
Direct USB connection to your PBX server
Drivers are native in the software!!! Auto detection of analog/digital ports with Zaptel and DAHDI
drivers
Peripheral device support (I/O ports) All units are Twinstar ready
Astribank
USB
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Up to 32 FXO ports Up to 4 E1/T1 PRI ports Up to 4 E1 R2 ports Up to 8 BRI ports
FXO + Digital Ports
PSTN
Astribank
USB
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Analog Capacity
Astribank
USB
Up to 32 FXS ports
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Multiple Astribanks
Connect multiple Astribanks to your Asterisk Server
Up to 32 FXS Ports Per Astribank You can mix FXO and PRI Modules as
well!!! Xorcom manufactures a 16 Port USB Hub
with Redundant Power Supplies for Astribank
16 PortUSB Hub
USB Cables
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New Standard for Connectivity
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XPP: Unique Selling Points
• High speed 480 Mbit/s USB2 connectivity
• Supports very high densities– Can manage up to: 2,400 Simultaneous
calls• Full support for fax and modems • Modular and scalable• Additional ports are ‘hot pluggable’• Upgrade PRI Ports with a
License Key!
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XORCOM IP-PBX PRODUCT LINES
Three lines to meet requirements of different sized businesses
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Xorcom IP-PBX Product Lines
XR1000 – up to 30 usersConcurrent Calls: 10
XR2000 – up to 200 usersConcurrent Calls: 45
XR3000 – up to 1000 usersConcurrent Calls: 300
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Xorcom XE IP-PBX Product Lines
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Purpose Built Telecom Appliance
Xorcom’s line of Appliance/Servers are made to do one thing and one thing only…Run your PBX!
Multiple telecom applications…One Server Call Recording; Conference Bridges; Unified
Messaging Xorcom enhances IP PBX Applications because
our Appliance/Servers are load tested in order to remove the guess work for performance
Most Resellers/Customers purchase high performance processors, huge HDD and way too much RAM just because they think it’s the right thing to do!
http://www.xorcom.com/load-tests/load-tests.html
http://www.xorcom.com/resource-center/presentations.html
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XR1000: Overview• IP-PBX optimized for SOHO• Stand-alone IP-PBX• Up to 16 ports (Analog Phones/Phone Lines)
• Peripheral device support (I/O ports)• Up to 10 concurrent calls• Up to 30 users (SIP)• Remote access• Great for small or remote offices
– Connect over the Internet or WAN to corporate HQ
XR1000
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XR2000: Overview
• Leading-Edge IP-PBX for SMB• Stand-alone Asterisk-based IP-PBX• Up to 45 concurrent SIP calls• Up to 200 users• Remote access• RAID1 Standard(dual HDD redundancy)• Peripheral device support (I/O ports)• Dual Ethernet Ports: 10/100 &
10/100/1000
XR2000
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Extensions• Analog
– Up to 32 internal analog extensions– Up to 4 additional analog Astribank units– Max. total – 160 analog extensions
• IP– Up to 200 SIP– Up to 200 IAX
• Total (mixed)– Up to 200 users
XR2000
LAN
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XR2000 supports up to 160 analog extensions with add-on Astribank
units
Supports Existing Infrastructure
XR2000
Astribank Channel Banks
(up to 4)
4 PortUSBHub
4 PortUSBHub
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XR3000: Overview
• Stand-alone enterprise-grade Asterisk-based IP-PBX
• Up to 300 concurrent calls• Up to 1,000 users• Remote Access• RAID1 Standard (dual HDD
redundancy)• Peripheral device support (I/O ports)• Dual Ethernet Ports: 10/100/1000
Standard + 10/100/1000 Optional
XR3000
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High Density
Astribank Channel Banks
(up to 16)
XR3000
16 Port USB Hubwith Redundant Power Supplies
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Complete Hot Failover for Your PBX
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TWINSTAR™
Award Winning True Redundancy Solution That Can Manage Multiple Telephony Interfaces
The Most Cost Effective Commercially Supported Hot Failover Solution for IP PBX’s in the World!!!
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High Availability Solution • Provides full redundancy for a complete
PBX system, including telephony interfaces• Quick and automatic failover process
keeps downtime to an absolute minimum• Auto detection of server failure & switch
to backup server• Firmware-based switching mechanism
is not network-dependent• Solution components:
– Two Xorcom IP PBX units with identical configurations
– Xorcom Astribank channel bank(s) with dual USB ports
XPP Technology
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Initial Setup: Identical Servers
• Two Xorcom servers + dual-USB Astribank
IP NetworkIP Network
USBUSB
Astribank (front panel) USB-connected channel bank
providingT1, Analog Phone Lines and Analog Extensions
Xorcom server(backup)
Xorcom server(primary)
Analog Phones
IP Phones
LAN/WANLAN/WAN
SIP Trunking
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SIP Trunking
Standard Operation: Primary Active
• Two Xorcom servers + dual-USB Astribank
IP Phones
USBUSB
Astribank (rear panel) USB-connected channel
bank providingT1, Analog Phone Lines and Analog Extensions
Xorcom server(backup)
Xorcom server(primary)
Analog Phones
LAN/WANLAN/WAN IP NetworkIP Network
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IP Phones
Analog Phones
If the Primary Server Fails…
USBUSB
Astribank (rear panel) USB-connected channel
bank providingT1, Analog Phone Lines and Analog Extensions
Xorcom server(backup)
Xorcom server(primary)
LAN/WANLAN/WAN
Server Failure
IP NetworkIP Network
SIP Trunking
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Analog Phones
IP Phones
…the Backup Server is Activated
USBUSB
Astribank (rear panel) USB-connected channel
bank providingT1, Analog Phone Lines and Analog Extensions
Xorcom server(backup)
Xorcom server(primary)
LAN/WANLAN/WAN
Switch Changes to
Backup Server
Backup Server: Everything Transfers over Including IP
Phones, Phone Lines & SIP Trunks
IP NetworkIP Network
SIP Trunking
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IP PBX Features• User-friendly Web Interface • Interface in Different
Languages• Unlimited Extensions• CDR (Call Details Record)• TDM/SIP/IAX Trunks• Remote Extensions• Voicemail• Fax Support/Fax to Email• Voicemail to Email• IVR Menu System• Ring Groups• Call Queues• Conference Rooms
Find-Me Follow-Me Time-Based Routing Advanced Dialing Rules Music On Hold Paging and Intercom Web Access to Voicemail Admin Status Screen Package Manager
(for easy updates) Phone Provisioning Tool Network Settings Tool Echo Cancellation Call Screening
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Telephone User Interface
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User Interface: Login
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User Interface: Language Choices
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User Interface:Visual Voicemail
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User Interface: Call Monitor/Tracking
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User Interface: Everyday Features
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User Interface: Follow-me feature
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User Interface: Personal Locator
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User Interface: Feature Codes List
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User Interface: User Settings
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Your OperatorPanel
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Your OperatorPanel
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Visual Phonebook
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Visual Phonebook
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Visual Queue Status
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Visual Queue Status
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Visual Conference Bridges
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Visual Conference Bridges
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IP PBX Administration
You can define different levels of
Administration Access.
You can have:
Master Administrator
Supervisor
Sub-Supervisor
User
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IP PBX Administration
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Creating New Extensions
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Auto Attendant/IVR
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Auto Attendant/IVR Options
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Easy to Manage Admin Options
Drop-Down Menu System
Easy Programming!!!
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Enhanced Call Detail Reports
Included in Base IP PBX SoftwareNo Per User License Fees
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Call Detail Records(CDR) Outgoing
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Outgoing Call Report Per Extension
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Outgoing Calls Graphic Reports
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Outgoing Calls Graphic Reports
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Outgoing Calls Graphic Reports
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Incoming Call Reports
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Incoming Call Report Per Extension
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Incoming Calls Graphic Reports
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Incoming Calls Graphic Reports
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CDR Graphic Reports
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Distribution of Calls
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ccQstatsCall Center Reporting
Software
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IP PBX Call Center Features
• Queue Options– Agent Call Announcement
• Announcement to Agent
– Join Announcement• Announcement to Caller
– Message On Hold by Queue– Ringing Instead of MoH– Maximum Wait Time– Maximum Callers– Ring Strategy
• Ring All; Round Robin; Least Amount of Calls; Random; Round Robin w/Memory
– Wrap-up Timer– Call Recording– Agent Event Recording– Queue Priority– Customer Care Callback
(Option)
Caller Position Announcements Frequency Announce Positions Announce Average Hold Time
Periodic Announcements Frequency Option to have caller press a
key and exit the queue Can be sent to: Customer Care Callback Voicemail Alternate Answer Point
Failover Destination If Maximum Wait Time or
Maximum Callers intervals are reached, define destination where the call should be transferred
* Items in blue are normally optional for other Call Center software packages
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Select Time Frame to Report
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Distribution of Calls Per Queue
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Distribution of Calls Per Month & Week
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Distribution of Calls Per Day
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Distribution of Calls Per Hour
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Call Center Graphic Reports
![Page 83: Implementing IP Telephony into Your Local Area Network](https://reader035.vdocuments.mx/reader035/viewer/2022062307/551b6f95550346a10a8b48b2/html5/thumbnails/83.jpg)
Call Center Graphic Reports
![Page 84: Implementing IP Telephony into Your Local Area Network](https://reader035.vdocuments.mx/reader035/viewer/2022062307/551b6f95550346a10a8b48b2/html5/thumbnails/84.jpg)
Call Center Graphic Reports
![Page 85: Implementing IP Telephony into Your Local Area Network](https://reader035.vdocuments.mx/reader035/viewer/2022062307/551b6f95550346a10a8b48b2/html5/thumbnails/85.jpg)
Call Center Graphic Reports
![Page 86: Implementing IP Telephony into Your Local Area Network](https://reader035.vdocuments.mx/reader035/viewer/2022062307/551b6f95550346a10a8b48b2/html5/thumbnails/86.jpg)
Answered Calls Report
![Page 87: Implementing IP Telephony into Your Local Area Network](https://reader035.vdocuments.mx/reader035/viewer/2022062307/551b6f95550346a10a8b48b2/html5/thumbnails/87.jpg)
Real-time Queue Summary
![Page 88: Implementing IP Telephony into Your Local Area Network](https://reader035.vdocuments.mx/reader035/viewer/2022062307/551b6f95550346a10a8b48b2/html5/thumbnails/88.jpg)
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