Implementing eGovernance

Mee SevaPresents

Government of Andhra Pradesh

Publicity, Growth & Feedback Mechanism

Publicity, Growth & Feedback Mechanism

Social Media

TV Program - Mana TV

1100

Customer Satisfaction Surveys

Feedback Surveys

Opinion Polls

23 District Portals

Building Mobile Apps

Live Chat

Discussion Forums

Blogs

LinkedIn, Twitter

Problem Mgmt

Service Mgmt

Incident Mgmt

Mee Seva Developmen

t Unit

SSDG

eDistrict

DepartmentFunctionarie

s

1100

MRTS

Mails

Feedback Mechanism

Capacity Building

Capacity Building

Collaboration with IEG

Trainings to Kiosk Operators and Department Officials

Monthly Training Calendar

Modes of capacity Building:

Mana TV

Video Conference

Class Room Training

District level training Overall 1792 Training sessions have been conducted for 175 services of 16

Government Departments.

47577 have been trained out of 67928 Kiosk operators enrolled for the Mee

Seva training.

13751 have been trained out of 16721 Departmental officials enrolled for the

Mee Seva training.Department/Kiosk Operator wise Training Details as on

11.12.2013

  Nominations Trained %

No. of Department Officials

16721 13751 82%

No. of Kiosk operators 67928 47577 70%

Total 84649 61328 72%

Sustainability & Rapid Roll Out

Sustainability & Rapid Roll Out

Economic Sustainability

Technical Sustainability

Linkages for Financial Processes

Category% of

Breakup

Kiosk SCA Infra DepartmentTotal user

charges with Service Tax

A

Amount

8 4 6 7 25

% Share

32 14 26 28 100

B

Amount

20 3 5 7 35

% Share

57 9 14 20 100

Payment Processing

Electronic Funds Transfer System

Assam PuducherryHimachal PradeshBihar

Financial Overview

Financial Overview

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Vis

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ap

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Viz

ian

ag

ara

mW

ara

ng

al

West

God

avari

05000000

1000000015000000

Payment to DeGS

No.of Txns Amount Paid

0

500

1000

1500

2000

Earnings per month

No o

f O

pera

tors

GH

MC

SS

LR

CIV

IL S

UPP

LIE

S

DIS

TRIC

T A

DM

IN

CD

MA

AG

RIC

ULT

UR

E

SO

CIA

L W

ELF

AR

E0

50000000

Payment to Depts

Payment to Depts

ROI – more than 100 crores

Total Investment– 9 crores

0

50000000

100000000

150000000

200000000

250000000

REGISTRATION

Monthly Earnings by the Kiosk Operators

Innovative Features & User Convenience

Innovative Features & User Convenience

Creation of New Databases

Digital Signing of Databases

Single Sign-On

SECR

Bulk Signing

Categorization of Services

User Friendly

Cost Effective

Convenience of time and location

Across the counter services

Transparent and Simple

Eliminated Multiple Visits

Mee Seva Journey

Mee Seva Journey

Month

No of Center

s Jan-12 400Apr-12 1147Jun-12 3798Sep-12 4715Jan-13 5592Apr-13 6356Sep-13 6735Jan-14 7097

Jan

-12

May-1

2

Sep

-12

Jan

-13

May-1

3

Sep

-13

Jan

-140

2000400060008000

7097No of Centers

No of Centers

Month

No of Transacti

ons Jan-12 59,896Apr-12 1,72,407Jul-12 2,98,368Sep-1235,81,721Jan-13 96,81,406

Apr-131,38,86,6

07

Jul-132,12,22,4

57

Sep-132,71,96,0

92

Jan-143,82,10,5

68

Jan

-12

May-1

2

Sep

-12

Jan

-13

May-1

3

Sep

-13

Jan

-14010000000200000003000000040000000

38210,568

No of Transactions

No of Transactions

Jan-1

2

May-1

2

Sep-1

2

Jan-1

3

May-1

3

Sep-1

3

Jan-1

40

100

200

234

No Of Services

No Of Services

Month

No Of Services

Jan-12 12Apr-12 25Jul-12 37Sep-12 43Jan-13 53Apr-13 130Jul-13 152Sep-13 158Jan-14 234

Awards

Awards

National e-Governance Award 2013-

14 (Gold)

CSI NIHILENT AWARD-2013

DATAQUEST-CMR E-READINESS

AWARDS-2013

9th e-India – 2013

SKOCH Digital Inclusion-2012

8th e-India -2012

CONSTRUTECH India-2012

9TH The Manthan Awards

The Road Map

The Road Map

The above statistics is not the end…It is continuously evolving… By this Quarter end, this is what we would be looking at

Category A - 1,29,60,150 (33.9%)

Category B – 2,52,50,417 (66.1%)

234 Services with 18 departments on

board

Total Transactions – 3,82,10,568 (28th Jan

2014)

Approved Transactions – 2,29,96,348

(91.1%)

Pending within SLA – 5,16,640

(2.0%)

Pending beyond SLA – 2,44,884

(1.0%)

Rejected Transactions – 14,86,695

(5.9%)300 25 10,000 50 Million

Services Live Departments Mee Seva Centers

Transactions

234 18 7000Services Live Departments Mee Seva

CentersTransactions

& today we have…

38 Million

1,29,60,150

2,52,50,417

Total Transactions

Category ACategory B

2,29,96,348

5,16,640

2,44,884

14,86,695

StatusApproved Transactions Pending within SLA Pending beyond SLA Rejected Transactions

eTaal

eTaal

Sl. No.

StateNo. of e-

Transactions

e-Transaction per 1000

Population

Sl. No.

StateNo. of e-

Transactions

e-Transaction

per 1000 Population

1 Gujarat 4,12,59,698 683.3 20 Himachal Pradesh 2,16,677 31.6

2Andhra Pradesh

1,22,57,911 144.8 21 Punjab 1,69,874 6.1

3Madhya Pradesh

93,08,858 128.2 22 Manipur 1,55,428 57.1

4 Karnataka 49,37,558 80.8 23 Assam 1,07,573 3.5

5 Delhi 26,79,448 159.9 24 Jammu and Kashmir 90,834 7.2

6 Rajasthan 26,01,201 37.9 25 Meghalaya 78,070 26.3

7 Tamil Nadu 25,27,578 35 26 Puducherry 63,579 51.1

8 Maharashtra 21,35,572 19 27 Mizoram 38,519 35.3

9 Kerala 19,95,520 59.8 28 Goa 21,010 14.4

10 Uttar Pradesh 16,72,252 8.4 29Dadra and Nagar Haveli

6,712 19.6

11 Odisha 14,62,459 34.9 30 Nagaland 3,470 1.8

12 Haryana 11,75,549 46.4 31Andaman and Nicobar

3,240 8.5

13 West Bengal 8,34,794 9.1 32 Arunachal Pradesh 2,997 2.2

14 Jharkhand 7,21,103 21.9 33 Daman and Diu 1,936 8

15 Chhattisgarh 5,55,319 21.7 34 Sikkim 1,317 2.2

16 Uttarakhand 5,22,893 51.7 35 Lakshadweep 150 2.3

17 Bihar 4,79,572 4.6  Total e-

Transactions8,85,75,0

74018 Tripura 2,59,258 70.6

19 Chandigarh 2,27,169 215.4

Services

Services

Revenue

Registration

Municipality

Civil Supplies

Police

12

Labor

Election

04

05

04

22

03

72

Agriculture36

Power Distribution

Transport

Education

Aadhar (UIDAI)

IT & Communication

04

Mining & Geology

Industries & Commerce

11

07

04

02

35

Social Welfare03

234

08

Health Care01

School Education01

Proposed Services

Proposed Services

Revenue

Registration

Municipality

Civil Supplies

Employment

5

Labor

Co operative

03

05

11

15

09

18

Intermediate Education

Collegiate Education

Technical Education

Drug control Department

Excise

03

Mining & Geology

Director of Medical Education

05

06

09

04

04

Commercial Taxes01

04

Family Welfare & Health

03

Rural Development 06

136

Power Distribution(SPDCL-10)

10

AP Residential Education

04

School Education07 Factories

04

Existing Services

28. PAWN BROKER LICENSE29. SCHOOL REGISTRATION30. ALLOPATHIC MEDICAL CARE HOSPITAL 31. DUPLICATE COPY OF CERTIFICATE-INCOME32. DUPLICATE COPY OF CERTIFICATE-

INTEGRATED33. DUPLICATE COPY OF CERTIFICATE-RESIDENCE34. ISES - INCOME CERTIFICATE35. ISES - RESIDENCE CERTIFICATE36. ISES - INTEGRATED CERTIFICATE37. ADANGAL /PAHANI CORRECTIONS38. LAND CONVERSION39. LATE REGISTRATION OF BIRTH40. LATE REGISTRATION OF DEATH41. POSSESSION CERTIFICATE42. LOAN ELIGIBILITY CARD43. ISES – INCOME FEE REIMBURSEMENT44. CERTIFIED COPIES ISSUED BY RDO45. RESIDENCE CERTIFICATE – PASSPORT46. EXTRACT OF D-FORM PATTA APPLICATION47. EXTRACT OF HOUSE SITE PATTA48. CC OF SETHWAR/RSR49. CHESALA PAHANI50. CERTIFIED COPIES OF PANCHANAMA51. CERTIFIED COPIES OF PROTECTED TENANT52. KHASRA PAHANI53. EXTRACT OF TSLR54. WASOOL BAQI55. FAISAL PATTI56. NEW PATTADHAR PASSBOOK

Revenue Department

1. EXTRACT OF ADANGAL / PAHANI2. EXTRACT OF ROR 1B3. COPY OF FMB4. INCOME CERTIFICATE5. RESIDENCE CERTIFICATE - GENERAL6. INTEGRATED CERTIFICATE (CASTE-

NATIVITY-DATE OF BIRTH)7. F-LINE PETITIONS8. SUB-DIVISIONS OF LANDS9. MUTATION OF ENTRIES IN REVENUE

RECORDS10. NO EARNING MEMBER CERTIFICATE11. FAMILY MEMBER CERTIFICATE (SOCIAL

SECURITY 12. SCHEMES & GOVT. EMPLOYEES /

PENSIONERS)13. OBC CERTIFICATE14. EBC CERTIFICATE15. AGRICULTURAL INCOME CERTIFICATE16. COPY OF VILLAGE MAP17. PRAJAVANI18. APPEALS ON DEMARCATION (HYD)19. CC OF ROM (HYD)20. PATTADHAR PASSBOOK REPLACEMENT 21. DUPLICATE PATTADHAR PASSBOOK22. OLD ADANGAL/PAHANI DETAILS23. LOCALIZATION OF PROPERTIES(HYD)24. DEMARCATION(HYD)25. MONEY LENDING LICENSE26. NATIONAL FAMILY BENEFIT SCHEME

APPLICATION27. APATHBANDHU APPLICATION

Revenue Department

Existing Services

Existing Services

Existing Services

1. INVESTMENT SUBSIDY2. PAVALA VADDI3. POWER COST REIMBURSEMENT4. SALES TAX REIMBURSEMENT5. STAMP DUTY/LAND CONVERSION

CHARGES/MORTGAGE DUTY6. CLEANER PRODUCTION MEASURES7. SKILLS UPGRADATION8. ISO/BIS CERTIFICATION

Industries & Commerce

1. NAME CHANGE2. NEW CONNECTION - 6A – STREET LIGHTS3. NEW CONNECTION - 6B – PUBLIC WATER WORKS 4. NEW CONNECTION - GENERAL PURPOSE5. NEW CONNECTION - RELIGIOUS PLACES

(TEMPLES, CHURCH, MOSQUE, GOVT. SCHOOLS ETC.)

6. NEW CONNECTION COMMERCIAL7. NEW CONNECTION COMMERCIAL-HOARDINGS8. NEW CONNECTION DOMESTIC9. LOAD CHANGE10. CATEGORY LOAD CHANGE11. CATEGORY CHANGE 12. NEW CONNECTION FOR COTTAGE INDUSTRIES13. NEW CONNECTION FOR INDUSTRIES

Power Distribution (NPDCL,EPDCL,CPDCL)

1. ISSUE OF ENCUMBRANCE CERTIFICATE2. CERTIFIED COPY OF REGISTRATION DOCUMENT3. SLOT BOOKING FOR REGISTRATION4. CERTIFIED COPY OF BYE LAWS5. CERTIFIED COPIES OF SOCIETY REGISTRATION6. CERTIFIED COPIES OF FIRM REGISTRATION7. REGISTRATION OF SOCIETY8. REGISTRATION OF FIRM9. SUBMISSION OF APPEALS10. AMENDMENT OF SOCIETY11. FIRM NAME CHANGE12. CHANGE IN CONSTITUTION FIRM

Registration Department

Revenue Department57. CHANGE OF NAME CERTIFICATE 58. NO PROPERTY CERTIFICATE 59. AGRICULTURAL LAND VALUE CERTIFICATE 60. SMALL/MARGINAL FARMER CERTIFICATE61. PERMISSION FOR DIGGING A AGRICLTURAL

WELL/DRINKING WATER WELL DIGGING USING WALTA ACT.

62. EXTRACT OF ORC (OCCUPANCY RIGHTS CERTIFICATE)

63. RENEWAL OF CINEMA LICENCE64. CERTIFIED COPIES OF NOC UNDER EXPLOSIVE

ACT65. CERTIFIED COPIES OF NOC UNDER PETROLEUM

ACT66. ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR

INAM LANDS67. ISES REQUEST APPLICATION68. ISSUE OF TONCH MAP69. PERMISSION TO RUN THE BENEFIT SHOW70. REFUND OF TRADE DEPOSIT71. ISSUE OF ARM LICENSE(RENEWAL)72. ISSUE OF ARM LICENSE(FRESH)

Existing Services

Existing Services

1. MISSING OR LOST DOCUMENTS / ARTICLES 2. PERMISSION FOR EVENT BANDHOBUST 3. ISSUANCE OF CERTIFICATES 4. FRESH LICENSES OR RENEWALS

Police Services

1. RATION CARD MUTATIONS - DOB CORRECTION2. PRINT RATION CARD3. FAIR PRICE SHOP RENEWAL

Civil Supplies Departments

Information & Communications

1. 25% POWER SUBSIDY2. CONVERSION TO INDUSTRIAL POWER TARIFF3. 100%/50% STAMP DUTY REFUND4. RECRUITMENT ASSISTANCE5. 50% EXHIBITION RENTAL REFUND6. TIER II/III LOCATION ANCHOR COMPANY

INCENTIVE7. REIMBURSEMENT OF PATENT FILING COST8. REIMBURSEMENT OF QUALITY CERTIFICATION

EXPENDITURE9. DECLARATION OF IT PARK STATUS10. SPECIFIC INCENTIVES FOR SC/ST/WOMEN

ENTREPRENEURS11. ALLOTMENT OF LAND

1. BIRTH CERTIFICATE2. DEATH CERTIFICATE3. BIRTH CERTIFICATE CORRECTIONS4. DEATH CERTIFICATE CORRECTIONS5. CHILD NAME INCLUSION6. NON AVAILABILITY CERTIFICATE - BIRTH7. NON AVAILABILITY CERTIFICATE - DEATH

Municipality (GHMC)

1. BIRTH CERTIFICATE CORRECTIONS2. DEATH CERTIFICATE CORRECTIONS3. CHILD NAME INCLUSION4. PERMISSION FOR WATER CONNECTIONS5. TRANSFER OF TITLE DEEDS6. APPLYING FOR TRADE LICENSE7. APPLYING FOR BUILDING PERMISSION8. NEW ASSESSMENT REQUEST9. SUB-DIVISION REQUEST10. NON AVAILABILITY CERTIFICATE – BIRTH11. NON AVAILABILITY CERTIFICATE – DEATH12. EXEMPTION REQUEST13. VACATION REMISSION14. BIRTH CERTIFICATE CORRECTIONS15. DEATH CERTIFICATE CORRECTIONS

Municipality (CDMA)

Existing Services

Existing Services

Labour

1. REGISTRATION OF ESTABLISHMENT / SHOP (FORM - I)

2. RENEWAL OF ESTABLISHMENT / SHOP (FORM - III)3. ISSUANCE OF DUPLICATE CERTIFICATE FOR

REGISTERED4. ESTABLISHMENT / SHOP NOTICE OF CHANGE

1. ISSUE OF VOTER CERTIFICATE/I-CARD 2. APPLICATION FOR INCLUSION OF NAME IN THE

ELECTORAL ROLLS 3. APPLICATION OF CHANGE OF DETAILS 4. APPLICATION OF TRANSPOSITION 5. APPLICATION FOR REJECTION OF NAME IN

ELECTORAL ROLL

Election Commission

1. RECONNAISSANCE PERMIT2. PROSPECTING LICENSE3. MINING LEASE4. GRANITE QUARRY LEASE5. MARBLE QUARRY LEASE6. OTHER QUARRY LEASE7. MINERAL DEALER LICENSE

Mining & Geology

1. EPASS RENEWAL (POST MATRIC)2. EPASS RENEWAL (PRE MATRIC)3. APPLICATION FOR STUDENT

SCHOLARSHIP(FRESH)

Social Welfare

1. LL SLOT BOOKING WITH FEE PAYMENT2. DL SLOT BOOKING WITH FEE PAYMENT3. RC ABSTRACT4. DL ABSTRACT

Transport

1. APPLICATION FOR ISSUE OF AGE CERTIFICATE2. APPLICATION FOR DUPLICATE MEMO OF MARKS 3. APPLICATION FOR RE-COUNTING OF MARKS 4. APPLICATION FOR MIGRATION CERTIFICATE

Education

Aadhaar

1. KNOW YOUR AADHAAR2. AADHAAR SEEDING

Existing Services

Existing Services

Agriculture Department1. APPLICATION FOR CROP SEED SUBSIDY2. APPLICATION FOR CROP INSURANCE3. FARM MECHANIZATION4. APPLICATION RESUBMISSION5. MANUFACTURING NEW6. MANUFACTURING ADDITION OF FERTILIZERS7. MANUFACTURING ADDRESS

DETAILS/MANUFACTURER/COMPANY NAME CHANGE

8. MANUFACTURING AMENDMENT9. MANUFACTURING CHEMIST DETAILS CHANGE10. MANUFACTURING DUPLICATE11. MANUFACTURING GODOWN DELETION12. MANUFACTURING GODOWN INCLUSION13. MANUFACTURING RENEWAL14. MANUFACTURING RESPONSIBLE PERSON

DETAILS CHANGE15. RETAIL DEALER CHANGE OF FIRM NAME16. RETAIL DEALER FORM O INCLUSION17. RETAIL DEALER GODOWN DELETION18. RETAIL DEALER GODOWN INCLUSION19. RETAIL DEALER INCLUSION OF IMPORTED

PRODUCTS20. RETAIL DEALER RESPONSIBLE PERSON DETAILS

CHANGE21. RETAIL DEALER SALE POINT ADDRESS CHANGE22. RETAIL DEALER AMENDMENT

Agriculture Department

23. RETAIL DEALER DUPLICATE24. RETAIL DEALER NEW25. RETAIL DEALER RENEWAL26. WHOLESALE DEALER CHANGE OF FIRM NAME27. WHOLESALE DEALER DUPLICATE28. WHOLESALE DEALER FORM O INCLUSION29. WHOLESALE DEALER GODOWN DELETION30. WHOLESALE DEALER GODOWN INCLUSION31. WHOLESALE DEALER INCLUSION OF IMPORTED

PRODUCTS32. WHOLESALE DEALER NEW33. WHOLESALE DEALER RENEWAL34. WHOLESALE DEALER RESPONSIBLE PERSON

DETAILS CHANGE35. WHOLESALE DEALER SALE POINT ADDRESS

CHANGE36. WHOLESLAE DEALER AMENDMENT