implementing change and making it stick - vwv€¦ · implementing change and making it stick dr...

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Implementing Change and Making it Stick

Dr Charlotte Hilton (Psychologist, Xytal Consultant)Dr Richard More (General Practitioner, Xytal

Managing Director)


Readiness

Confidence

Impor

tance


Activity • In pairs, decide who will be the ‘salesperson’

and who will be the ‘customer’• Customers: you have up-to £300,000 to spend

on a property• As salesperson, your task is to persuade the

customer to buy the property pictured in the next slide for £300,000

• Draw on any strategies you like to convince the customer to buy

• You have around 10 minutes to complete the sale

• Have fun


Sell this House!


Persuasion

• In case you didn’t believe that it was possible to sell this house…this house sold for £300,000 in Brisbane

Here's the proof!

• In the last activity, the salespeople were asked to persuade the customers to buy but why might persuasion not be the most effective strategy?


Persuasion

• Persuasion tends not to tap into a person’s personal values (this is also relevant organisationally)

• Persuasion doesn’t allow for an exploration/assessment of importance and confidence

• Perhaps we need to ask, why would I/we/you want to make changes? – What’s in it for me/others/the organisation?


Implementing Change • Think of a time when you successfully implemented

change (personally e.g. lifestyle change, professionally e.g. within the workplace)

• What contributed to starting this change/being successful?

• If drawing on personal experience is difficult, try to think of all the reasons why people might engage in change

• Use post-it notes to capture all the things you feel contributed to successful change


Implementing Change: DARN! • People tend to implement changes when they

find the:

• DESIRE (I want to change)• ABILITY (I can change)• REASONS (It’s important to change)• NEED (I should change)

• to change

Miller & Rollnick (2002, 2012).Rollnick, Miller & Butler (2008).


The Psychology: Transtheoretical Model

Prochaska & DiClemente 1983


Making it Stick: PDSA Improvement Cycle

•Test change•Record results

•Review results•What did we

learn?

•Objective•Questions

•Predictions•5 Ws &1H

•Act on findings•Adopt•Adapt•Abandon

•Next Cycle?

Act Plan

DoStudy


PDSA Cycles: Small Steps, Large Improvements


• OBJECTIVE: Spin a coin for as long as you can

• PLAN: Complete plan section of your PDSA template (Remember to specify your aim, predictions, resources and how you will measure progress)

• DO: Test the changes• STUDY: Complete section. What did you

learn?• ACT: What are you going to do next?• Each group to feedback to the room what

happened

PDSA in Action


Want to Know More?

• Dr Richard More (Managing Director)• Email: [email protected]

• Dr Charlotte Hilton (Consultant)• Email: [email protected]

• Visit: https://www.xytal.com

implementing change and making it stick - vwv€¦ · implementing change and making it stick dr...

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