implementing best practices for serving and engaging lgbt
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Implementing best practices for serving and engaging LGBT patients and healthcare professionals Riikka Salonen, Oregon Health & Science University
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Session objectives
• Recognize opportunities to make organizational policies and processes more inclusive and culturally sensitive for LGBT patients and employees.
• Identify training resources and tools for increasing cultural awareness related to LGBT topics.
• Understand best practices for engaging LGBT employees and community organizations.
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OHSU was named as a "Leader in Lesbian, Gay, Bisexual, and Transgender (LGBT) Healthcare Equality" in 2011 and 2012 by the Human Rights Campaign.
A leader in LGBT healthcare equality
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The Healthcare Equality Index (HEI) rates healthcare facilities on their policies related to LGBT healthcare equality.
Four main areas:
• Patient non-discrimination • Hospital visitation rights • Employment policies • Cultural competency training
Healthcare Equality Index
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Policies and practices
• Inclusive policies: o Equal opportunity policy o Non-discrimination policies o Visitation rights and room assignments o Employee benefits (Domestic partner benefits
and trans-inclusive health benefits) • Inclusive practices
• Waiting rooms materials • Transitioning guidelines
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Training contexts
• New Employee Orientation • Broadening Cultural Competence online module • Healthcare Equality Webinars
– Your LGBT Patients: An Introduction – LGBT Patient-Centered Care: An Executive Briefing – Transgender Patients: Organizational Best Practices
• Departmental initiatives • Academic program integration
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Training topics
• Health disparities and risks for LGBT patients • LGBT patients’ experience of healthcare • LGBT-related legal and regulatory requirements • Best practices for healthcare professionals
treating LGBT patients and their families • Particular challenges for LGBT subpopulations
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LGBT awareness resource: CultureVision
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CultureVision Website
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LGBT awareness resource: OHSU Library
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OHSU Library Website
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Employee and patient engagement
• Employee resource groups • Employee engagement and diversity climate
surveys • Websites and LGBT printed media • Patient materials
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Employee engagement: OHSU Pride
11 OHSU Pride Website
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OHSU Pride strategic goals
• Ensure that OHSU's policies and procedures are fully inclusive, welcoming and equitable for LGBTQ employees and visitors at OHSU
• Raise the visibility and support of OHSU and OHSU Pride in the LGBTQ community through community engagement
• Provide LGBTQ education to the broader OHSU community • Increase LGBTQ and allied employee and student recruitment and
retention at OHSU • Provide LGBTQ employees, students, and allies with space and
opportunities for social support and networking at OHSU • Assess and track the experiences of LGBTQ employees, students,
and patients in order to make recommendations on best practices for patient care, employee retention, and culturally competent educational curriculum
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Outreach and recruitment
• Partner with LGBT community organizations and sponsor events and programs
• Participate in LGBT health education events • Promote employment opportunities at the LGBT
community events with inclusive recruiting materials
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Diversity recruitment
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Resources
• Human Rights Campaign: Healthcare Equality Index
• The Joint Commission: Advancing effective communication, cultural competence, and patient- and family-centered care for the LGBT community: A field guide
• Primary Care Protocol for Transgender Care
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Contact information
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Riikka Salonen Manager, Workforce Equity and Inclusion Healthcare Human Resources Oregon Health & Science University [email protected] 503 346-0781
Acknowledgement: Sue Orchard, Associate Director, Center of Diversity & Inclusion, OHSU