implementing an operational intelligence platform at...
TRANSCRIPT
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Implementing an
Operational
Intelligence platform at
Vodafone Ireland with
Zen
Michael Mullen | Vodafone Ireland
Mark Slinger | SysMech
5G World 2016
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The changing environment of Operational Intelligence
Central
Intelligence
platform Central
Intelligence platform
Operational intelligence is no longer silo’d!
Remove operational silos
End-to-end and cross domain
Use one consistent data set
All data – network, IT & customer
Maximise automation and prediction
Future proof for NFV/SDN and 5G
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5G World 2016
How Zen is supporting this change
We strive to give CSPs self-analysing, self-predicting networks that can in essence, look after themselves.
Real-time analytics to all
Automation and orchestration
Self-healing applications
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Implementing an
Operational Intelligence platform at
Vodafone Ireland
CASE STUDY
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The Operational
Intelligence challenges
we needed to overcome
at Vodafone Ireland
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5G World 2016 6
RAN
CORE
Tx
Broadband
Home
phone
Handset
TV CEM
?
5G World 2016
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Our journey
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Small steps to Operational Intelligence
5G World 2016
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Examples of what we
have achieved
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Measurable optimisation of call quality and
coverage
5G World 2016
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Identifying CSFB improvements per cell and
customer
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Layering network performance & NPS
5G World 2016
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Exploring fixed line network and customer issues
5G World 2016
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Understanding IP Voice customer performance
5G World 2016
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The Next steps
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The next steps
Netperform
smartphone app
Customer care
portal
Improved understanding of
handset performance
Self-service including
network information
Automation
Closing the loop
Prediction & self-
learning
Identify future problem
customers & network capacity
limits
5G World 2016
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Thank You !
5G World 2016