implementation that lasts · acmp presentation by dr. rodger dean duncan | april 1, 2014 | ©...
TRANSCRIPT
![Page 1: Implementation That Lasts · ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide THINK-friendly See the World Through a Fresh Lens It’s not the challenges](https://reader035.vdocuments.mx/reader035/viewer/2022081614/5fc42994200d861c2212dcef/html5/thumbnails/1.jpg)
ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Implementation That Lasts How to Pull 6 Influence Levers
to Produce Strong – and Sustainable – Change
Dr. Rodger Dean Duncan bestselling author of
CHANGE-friendly LEADERSHIP
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
is all about
Intentional Influence
CHANGE MANAGEMENT
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Give me your card for:
§ Book drawing
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
$2 million unexpected cost
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Most change and implementation failures result from lapses in the way people:
• Think • Talk • Trust • Team
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
In a change management context, what lapses do you see in the way people:
? • Think • Talk • Trust • Team
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
The friendly Factor
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
THINK-friendly See the World Through a Fresh Lens It’s not the challenges that give meaning to your life, but the meaning you give to the challenges.
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
TALK-friendly Put Your Best Voice Forward People serious about engaging others in change know how important it is to revive the lost art of meaning-full conversation.
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
TRUST-friendly Make Trust First to Make It Last Many organizations have it all wrong. They don’t need to motivate their people. They need to stop demotivating them.
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
TEAM-friendly Finding Strength in Unity We are most effective as a team when we compliment each other without embarrassment and disagree without fear.
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
1 VALIDATE the Journey
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
2 SCAN for Speed Bumps
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
3 CHART the Course
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
4 BUILD a Coalition
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
5 FORD the Streams
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
6 STAY on Message
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
7 MIND the Gap
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
3 CHART the Course
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
The Present
Neutral Zone
The Future
Transitions in Change and Implementation
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Steps to Adoption
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Most change and implementation failures are linked to:
a Skill problem
a Hill problem
a Will problem
ability x
difficulty x
motivation x
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Multiple Influence Options
WANT TO CAN DO
Shrink the Know/Do
Gap
Link to
Passions
Work In
Concert
Enlist Social
Support
Make It
Easy
Focus On
Behaviors
1 2
3 4
5 6
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Multiple Influence Options
WANT TO CAN DO
Shrink the Know/Do
Gap
Link to
Passions
Work In
Concert
Enlist Social
Support
Make It
Easy
Focus On
Behaviors
1 2
3 4
5 6 (Motivation) (Ability)
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
How can you Make It Easy to
adopt a new software system ?
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
The key to success is not which influence levers you use . . . but how many.
Using all six in combination is up to ten times more likely to produce sustainable change.
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
4 BUILD a Coalition
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Black Hole
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Target Target Target Target Target Target
Authorizing Sponsor
Reinforcing Sponsor
Reinforcing Sponsor
Reinforcing Sponsor
Reinforcing Sponsor
Reinforcing Sponsor
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
How can you Enlist Social Support to
enhance the effectiveness of Sponsorship ?
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Motivation Ability
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Q A &
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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide
Implementation That Lasts How to Pull 6 Influence Levers
to Produce Strong – and Sustainable – Change
Dr. Rodger Dean Duncan [email protected]
816.415.1605