implementation guide - syscomyinfo.sysco.com/.../implementation_guide_09-29-16.pdf · this...

Fundamentals of

Leadership for

Operations

Implementation Guide

Fundamentals of Leadership for Operations (FLO) Implementation Guide

Sysco Talent Management 2 9/30/2016

Table of Contents Select a line to jump to the corresponding section of the guide. Program Overview ................................................................................ 3

Guide Purpose ................................................................................... 3 Introduction ...................................................................................... 3 Objectives ........................................................................................ 3 FAQ ................................................................................................. 4 Class Admin ...................................................................................... 4

Program Components ............................................................................ 5 Curriculum Requirements ................................................................... 5

Program Courses .................................................................................. 6 Required ........................................................................................... 6 Recommended .................................................................................. 7

Program Schedule ................................................................................ 8 30 Weeks ......................................................................................... 8

Additional Resources ............................................................................. 9 Facilitation Tips ................................................................................. 9 Learning Annex ............................................................................... 10 Recommended Reading List .............................................................. 11

Contact Information ............................................................................ 14 Program Information ........................................................................ 14 Support Teams ................................................................................ 14

Learner ............................................................................................. 16 Search and Register for Curricula ....................................................... 16 Launch Online Courses for Curricula ................................................... 17 Search and Register for Online Courses .............................................. 18

Facilitator .......................................................................................... 19 FLO Facilitator Tool Kit ..................................................................... 19



Program Overview

Guide Purpose This implementation guide contains the information necessary to guide

facilitators in delivering the Fundamentals of Leadership in Operations training.

Introduction The Fundamentals of Leadership in Operations (FLO) program is a

certification designed to improve performance results and enhance the leadership and communication skills of Frontline Supervisors. Participants will take training, receive coaching, apply their new skills to the job, and demonstrate results by meeting their CMP goals. Timeframe for completion is six months to one year. Program Topics Include:

• Coaching • Communication • Decision Making • Problem Solving • Safety • Time Management

Targeted Warehouse Metrics:

• Accuracy • Productivity • Retention • Safety • Service Level

Objectives • Ensure a safe, open, and collaborative environment for all

Operations associates through effective coaching by supervisors.

• Increase consistency and customer service of the Operations function by enhancing understanding of Operations systems and metrics which drive performance.

• Increase the leadership capability of Operations supervisors across Sysco.

Continued on next page



Program Overview, Continued

FAQ What is an Action Workshop and how do they benefit learners?

Action Workshops, also known as Instructor-Led Training (ILT) classroom sessions, are classes conducted in a group/team setting. The group environment allows FLO participants to discuss course objectives, application of knowledge to the job, and thoughts on how information can be used to better operations’ processes. These discussions also allow participants to weigh in on a decision that they will commit to, creating a focused goal which the whole team is behind. Who facilitates the Action Workshops? The Vice President of Operations, HR Business Partner, or Subject Matter Expert. Where can the facilitator materials be found? Facilitator materials can be found in the FLO Facilitator Tool Kit. This tool kit is housed on the SIU site. For instructions on accessing the FLO Facilitator Tool Kit, see page 17 of this implementation guide.

Class Admin Class Admins are instructors or facilitators who are responsible for live

classroom sessions whose logistics and trends need to be tracked in the SIU system. Responsibilities include:

• Creating, facilitating, or assigning instructors to workshop sessions • Registering associates, marking attendance, closing workshop

sessions • Printing sign-in sheets • Running and sharing usage/completion reports

Each location participating in the FLO program must have a Class Admin to create and track the classroom sessions in SIU. For more information on how this role is assigned, responsibilities, and the required training, contact Ray Jackson. Ray Jackson, Training Specialist II, Leadership Development & Training

• (281) 758-7584 • [email protected]



Program Components

Curriculum Requirements

Learners must register for the Fundamentals of Leadership in Operations curriculum in order to receive credit and a plaque. The requirements listed below must be met in order to receive a Fundamentals of Leadership in Operations plaque. Learner Requirements:

• Hold an Operations managerial position • Attend mandatory Action Workshops • Complete all required courses within the certification by:

o Receiving a score of 80% or higher o Completing all course topics

• Apply new skills to the job over a period of at least six months using plans established during the Action Workshops

• Meet CMP goals • Improve metrics

OpCo Requirements:

• Rolled out Coaching and Maximizing Performance to the Frontline Supervisors

• Participated in a market rollout through Corporate SIU • Participated in and championed by Vice President of Operations



Program Courses

Required Action Workshop Course ID Pre Work

Listening Essentials 99900400 N/A

Business Coaching 99900401 Business Coaching: Building the Coaching Relationship (MGMT_14_A03_BS_ENUS)

Giving Effective Feedback 99900402 Giving Feedback (COMM_29_A01_BS_ENUS)

Understanding Financials and KPIs 99900403 N/A

Understanding Key Reports 99900404 N/A

Safety 99900406 Supervisor Accountability for Safety (99900405)

Engineered Labor Standards 2014 99900408 Engineered Labor Standards

2014 (99900407)

Analyzing Your Use of Time 99900409 Time Management: Analyzing Your Use of Time (PD_11_A01_BS_ENUS)

Planning & Prioritizing 99900410 Time Management: Planning and Prioritizing Your Time (PD_11_A02_BS_ENUS)

Understanding Systems: Warehouse Inbound 99900411 N/A

Understanding Systems: Warehouse Outbound 99900412 N/A

Understanding Systems: Transportation 1 99900413 N/A

Understanding Systems: Transportation 2 99900414 N/A

Understanding Change 99900415 Managing Change: Understanding Change (MGMT_13_A01_BS_ENUS)

Leading Change: Force Field Analysis and Leadership Checklist

99900416 N/A

Problem Solving 99900417 Problem Solving: The Fundamentals (PD_12_A01_BS_ENUS)

Problem Solving: Brainstorming Project 99900418 N/A

Continuous Improvement Thinking/Methodology 99900419 N/A

Conflict Resolution 99900420 Workplace Conflict: Strategies for Resolving Conflicts (COMM_22_A02_BS_ENUS)

Building Trust 99900421 Leading Teams: Building Trust and Commitment (TEAM_03_A04_BS_ENUS)




Program Courses, Continued

Recommended Course Title Course ID

Creating Workbooks, Worksheets, and Data in Excel 2013 MO_BGEL_A01_DT_ENUS

Interpersonal Communication: Listening Essentials COMM_21_A03_BS_ENUS

Leadership Essentials: Motivating Employees LEAD_05_A01_BS_ENUS

Managing Change: Building Positive Support for Change MGMT_13_A02_BS_ENUS

New Features for End Users in Microsoft 2007 239866_ENG

Office 2010 New Core Features MO_OTNF_A01_DT_ENUS Performing Basic Tasks in Word 2013 MO_BGWO_A01_DT_ENUS Working with E-mail in Outlook 2013 MO_BGOU_A01_DT_ENUS



Program Schedule

30 Weeks Discussion

Date Course Title Presenter

Week 1 Listening Essentials HR Lead/ VP of Operations

Week 3 Business Coaching HR Lead Week 5 Giving Effective Feedback HR Lead

Week 6 Understanding Financials and KPIs CFO/VP of Operations

Week 7 Understanding Key Reports VP of Operations Week 9 Supervisor Accountability for Safety Safety Manager Week 11 Engineered Labor Standards 2014 VP of Operations Week 13 Analyzing Your Use of Time VP of Operations Week 15 Planning & Prioritizing VP of Operations

Week 16 Understanding Systems: Warehouse Inbound

VP of Operations/ Department Lead

Week 17 Understanding Systems: Warehouse Outbound


Week 18 Understanding Systems: Transportation 1


Week 19 Understanding Systems: Transportation 2


Week 21 Understanding Change Change Champion

Week 22 Leading Change: Force Field Analysis and Leadership Checklist Change Champion

Week 24 Problem Solving VP of Operations

Week 26 Problem Solving: Brainstorming Project VP of Operations

Week 26 Continuous Improvement Thinking/Methodology VP of Operations

Week 28 Conflict Resolution HR Lead Week 30 Building Trust HR Lead



Additional Resources

Facilitation Tips

Talent Management Facilitation Tips: • Every session should feel like an informal conversation that provides

specific, practical tools and concepts. o There should be an urgency and expectation that supervisors are

to immediately go practice/use the new tools and learned material. And that they will report back at the next session about what they committed to doing.

• Be sure the training is an open and collaborative environment – one of comfort and trust.

• Think about your group beforehand to find out what problems they are grappling with and adapt your presentation accordingly.

• Build a sincere rapport with the audience. o Listen and respond with empathy. o Look at as many of your participants as possible for nonverbal

cues.

• Be conscious of your time management – start and finish on time.

• Keep questions open-ended. o Bring out hidden issues using open-ended “what else” questions.

• Treat every question as a sincere desire to learn.

o Be sure you truly understand the question before answering. o Positively reinforce correct answers. o With answers that are incorrect, clarify the response for details

first to be sure the answer was heard correctly. Then carefully correct answers, keeping participation strong and open.

• If possible, stimulate the recall of relevant prerequisites (ex: “Last time you were here, going back to that problem with your boss”)

• Be sure to clarify objectives. o Inform the learners of the expected outcome. Continually inform

them on how this will help them on the job now.

• Keep the audience involved – the more active they are in the educational process, the more they learn.

• Create dialogue and discussion by turning your statements into questions. Let the participants answer first and then you can embellish with any additional information.

• Rule of thumb: five minutes of any training technique that renders the audience inactive (ex: lecture, video tape) is all they can endure. If you have to go longer, take pulses every five minutes.




Additional Resources, Continued

Facilitation Tips (continued)

• Gain and control attention by using gestures, moving through the space, colorful charts or slides, and announcements.

• If you cannot elicit feedback, go back and clarify your objectives.

• Use the phrase “please stand” or “put down your pens” when you are done in order to get an idea of where people are in the process. Standing also doubles as a stretch break.

• If a separate conversation breaks out in the audience, walk over to the point of distraction to continue your presentation.

• Personalize the discussion and have the participants describe an actual situation they are facing that relates to the topic.

• Encourage students to test anything that you state to see how it benefits them. Let them know you expect them to ask questions.

• Offer guidance for learning by using relevant personal examples.

• Ensure retention by incorporating the topic into further study by using the new learning on an old problem or scenario.

• Appraise the performance through testing, skill practice, and reality.

• Make transferability possible by connecting learning to real life.

• Have participants individually create a specific action plan.

Learning Annex

SIU offers an online library of business and professional books, videos, and live events to learners. Learners can access the Learning Annex through the Links tile on the Learning (SIU) page.





Recommended Reading List

Available through the Learning Annex Book Title & Description Author(s)

7 Habits of Highly Effective People: Powerful Lessons for Personal Change Celebrating its fifteenth year of helping people solve personal and professional problems.

Steven R. Covey

The Advantage: Why Organizational Health Trumps Everything Else in Business Companies get more done in less time.

Patrick Lencioni

The Extraordinary Coach: How the Best Leaders Help Others Grow A strength-based approach to improving coaching skills from this forward thinking leadership guru.

John H. Zenger Kathleen Stinnett

First, Break All the Rules: What the World’s Greatest Managers Do Differently The largest study of its kind gives you a look at what the world’s greatest managers do differently through in-depth interviews.

Marcus Buckingham Curt Coffman

The Five Dysfunctions of a Team: A leadership Fable This has become the world’s most definitive source on practical information for building successful teams.

Patrick Lencioni

From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership Practical advice for making the shift to your first leadership position.

Kevin Eikenberry Guy Harris

Leadership and Self-Deception: Getting Out of the Box Self-deception actually determines one’s experience in every aspect of lift. A word of mouth phenomenon since 2000.

The Arbinger Institute

Mentoring 101: What Every Leader Needs to Know The bottom line on mentoring, including the steps needed to effectively reproduce your success in someone else.

John C. Maxwell

Monday Morning Leadership Through eight mentoring sessions, it offers unique encouragement and direction that will help you become a better manager, employee, and person.

David Cottrell





Recommended Reading List (continued)

Available through the Learning Annex Book Title & Description Author(s)

The New Leader’s 100-Day Action Plan: How to Take Charge, Build Your Team, and Get Immediate Results The first 100 days are critical to leadership.

George B. Bradt Jayme A. Check Jorge E. Pedraza

The Speed of Trust: The One Thing That Changes Everything Trust is one of the essential elements of business, and the ability to create, preserve, and restore trust has become one of the most important skills today, inside and outside the office.

Steven R. Covey

Not Available through the Learning Annex

Book Title & Description Author(s) Encouraging the Heart: A Leaders Guide to Regarding and Recognizing Others Showing how simple acts of human kindness often get overlooked and underutilized by leaders.

Jim Kouzes Barry Posner

First In, Last Out The author offers tough and tender lessons in leadership after 25 years in the most dangerous of all occupations (a Battalion Chief of the New York Fire Department).

John Salka

Good to Great Jim Collins researched the universally distinguishing characteristics of companies that converted long term mediocrity (or worse) into long term superiority.

Jim Collins

Leadership is an Art A look at leadership as a kind of stewardship, stressing the importance of building relationships, initiating ideas, and creating a lasting value system within an organization.

Max Depree

One Minute Manager A concise, easy-to-read story that reveals three very practical secrets: one minute goals, one minute praising, and one minute reprimands.

Ken Blanchard Spencer Johnson

People and Performance: The Best of Peter Drucker on Management The ideal volume for those that want to experience this expert’s early work on leadership.

Peter F. Drucker





Recommended Reading List (continued)

Not Available through the Learning Annex Book Title & Description Author(s)

Where Have All the Leaders Gone? The most widely recognized business executive of all time asks the tough questions that America’s leaders must address.

Lee Iacocca

Who Moved My Cheese? The message is that all will come to see change as a blessing if they understand the nature of cheese and the role it plays in their lives.

Spencer Johnson



Contact Information

Program Information

Contact your Regional Vice President of Operations, Lead HR Business Partner, or [email protected] for program information and questions. Ray Jackson, Training Specialist II, Leadership Development & Training

• (281) 758-7584 • [email protected]

Support Teams Team Item Contact

Information Leadership Development & Training

• Learning content o Custom course development o Available training inquiries o Training suggestions/requests

• Support of SIU Champions • Compliance training coordination • SIU certificates • Online training resources

o Skillsoft Leadership Advantage o Learning Annex o Resource Library

• Leadership training programs o Fundamentals of Leadership

for Operations (FLO) o Leadership Essentials

SyscoLearning @corp.sysco.com

Business Technology HR

• Learning (SIU) system functionality o Browser settings o Technical

requirements/settings o Error messages o System communications

• Course functionality o Course stuck on launching

screen o Course won’t launch or

progress o Completion/score not recorded

• Access o Logging in o New Associate access

• Support of Class Admins • Support of Report Admins • Manager tools in SIU

(281) 584-1190 Customer.Support @corp.sysco.com

mailto:[email protected]






Appendix



Learner

Search and Register for Curricula

Follow the steps below to register for a curriculum.

Step Action

1 Enter a keyword or the curriculum title in the search field.

2

Click the Go button.

Result: The Catalog Search page appears with available content matching the keyword or curriculum title. Tip: Use Category in the Narrow Search bar to show only curricula in the results.

3

Hover cursor over the curriculum in the results area.

Result: A Self Assign Curriculum link appears.

4

Click the Self Assign Curriculum link.

Results:

• The curriculum is added to the learner’s My Curricula tile. • All courses in the curricula area added to the learner’s My

Learning Assignments tile. Note: Curricula for which the learner is already registered will show Already Assigned.




Learner, Continued

Launch Online Courses for Curricula

Follow the steps below to launch an online course from the My Learning Assignments tile for a curriculum the learner is already registered for.

Step Action 1 Expand the My Learning Assignments tile.

2

Click the START COURSE button.

Result: The course launches in a new window. Notes:

• See the Search and Register for Online Training section of this guide for instructions on finding and registering for online courses.

• Courses that were previously started and closed show a CONTINUE COURSE button.




Learner, Continued

Search and Register for Online Courses

Follow the steps below to search and register for online courses.

Step Action

1 Enter a keyword, the course ID, or the course title in the search.

2

Click the Go button.

Result: The Catalog Search page appears with available content matching the keyword, course title, or course ID. Tip: Use Category in the Narrow Search bar to show only online courses in the results.

3

Hover cursor over the course in the results area.

Result: Action links appear.

4

Click the Assign to Me link to add the course to the My Learning Assignments tile.

OR Click the Start Course link to launch the course.

Notes:

• Courses for which the learner is already registered show Already Assigned.

• Courses the learner has already started show Already

Assigned and say Continue Course rather than Start Course.




Facilitator

FLO Facilitator Tool Kit

Follow the steps below to access the FLO Facilitator Tool Kit.

Step Action 1 Navigate to http://siu.sysco.com. 2 Click the Resource Library link in the Links tile.

3 Click the Learning & Development box.

4 Click the L&D – FLO bar, if not already expanded.

5 Click the link for the resource to download or open.

http://siu.sysco.com/

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