implement an erp in 9 months and keep your sanity and friendships *
TRANSCRIPT
Implement an ERP in 9 months and keep your sanity and friendships 10:57
9 months – Friends ! – Sane ?
Implement an ERP in 9 months and keep your sanity and friendships 10:57
History
Provincial vision
Y2K
RFPs
Get Get connectedconnected
Stay Stay involvedinvolved
PeopleSoft offer …
End of a dream ?
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!? How much ?!
• 5,000 F.T.• 16,000 P.T.• 550 FTE staff• $ 54 million
Grab Grab the the brass brass ring ring when it when it swings swings on byon by $ 2.9 million$ 2.9 million
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$ 2,987,000.00
$ 3,266,000.00
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How can we ?
Reserves
ERIP
Clean Clean house, but house, but stay friends stay friends (and get a (and get a forwarding forwarding address)address)
..(good news & bad news)
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Critical Success Factors …
• Project Tracking• Charter: framework/scope• Workplans• Issues tracking• Status reports • Team meetings• Risk Management • Steering meetings• Documentation:
• Roadmaps• Strategies• BPM > BPR • Test Scripts• Training Manuals
NO MODS
The rules
Key assumption:
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Where ?
Project Office
Visible, Visible, but apartbut apart
• NO NO cement cement wallswalls
Home, sweet homeHome, sweet home
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Implement an ERP in 9 months and keep your sanity and friendships 10:57
What – and -When ?
Finance – 4
H.R./Payroll – 6
Student Admin– 9
A rapid A rapid implementation implementation precludes the precludes the possibility of a possibility of a system that’s closely system that’s closely configured to a configured to a company’s company’s idiosyncratic ways idiosyncratic ways of doing business … of doing business …
It’s easy to spend It’s easy to spend years investigating years investigating all the possibilities, all the possibilities, when only some add when only some add real business value.real business value.Mission Critical – Davenport, 20009 months
●Admissions = 3●Financial Aid = 2.5●Courses/Classes/Sched = 3●Registration > Grades = 7
+3
12 months
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You want it when ?
Application Module Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Campus Community/Admissions
Student Records
Student Financials
Financial Aid
Advisement
Base HR/Benefits
Payroll/Time & Labour
General Ledger
Accounts Payable/Purchasing
Project Management/Quality Assurance
Change Management
Technology Support
GENERAL
20012000
FINANCIALS
HRMS
STUDENT ADMIN
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Who ?
Partners
Team
Only Only the the BEST BEST will do will do Project ManagersProject Managers
Champion Champion Vice-PresidentsVice-PresidentsPresident & President & BoardBoard
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Project team is the key
TrainInternReferencePlan, Doubt, Change, Adjust Beg, Borrow
Invest Invest in the in the team team
The skills to change everything at once and succeed don’t come cheaply.
Mission Critical – Davenport (2000) – ISBN 0-87584-906-7
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Organization within organization
overlap overlap teamsteamskeep keep hierarchy hierarchy ill-defined ill-defined reinforce reinforce goals goals constantlyconstantly
Harvard Business Review on Knowledge Management - Quinn, Anderson, & Finkelstein, 1998
P r o j e c t S t e e r i n g C o m m i t t e eB o n n i e R o s e , N i a g a r a
M a r t h a C a s s o n , N i a g a r aS t e v e H u d s o n , N i a g a r a
Q u a l i t y A s s u r a n c e / R i s k M a n a g e m e n tH a n s v a n d e r S l a g t , N i a g a r a
D a v e K e d d y , D & T
A c c o u n t E x e c u t i v eS h e l a g h P a r g , P e o p l e S o f t
G e n e r a l L e d g e rT e r e s a Q u i n l i n , N i a g a r a
J a m i e L a n o u e , D & T
A P / P u r c h a s i n gT B A , N i a g a r a
M a r k M c K n i g h t , D & T
F i n a n c i a l s T e a m L e a dJ o a n n e M c K e e , N i a g a r a
M a r k M c K n i g h t , D & T
H u m a n R e s o u r c e sD i a n n e D a v o l i , N i a g a r a
E r n i e L a t i f , D & T
P a y r o l lB e g C r u m m , N i a g a r a
J a s o n N o t t , D & T
T i m e & L a b o u rD i a n n e D a v o l i , N i a g a r a
B e g C r u m m , N i a g a r aR i c k L a n n i n , D & T
H R M S T e a m L e a dN i c o l e P e r r a u l t , N i a g a r a
J a s o n N o t t , D & T
C a m p u s C o m m u n i t yS a n d r a H u p p e , N i a g a r a
C i n d y R o b e r t s o n , P e o p l e S o f t
A d m i s s i o n sD i a n n e O s t e r , N i a g a r a
C h r i s L a r k i n , P e o p l e S o f t
S t u d e n t R e c o r d sS a n d r a H u p p e , N i a g a r a
N a n c y C a i n , N i a g a r aC i n d y R o b e r t s o n , P e o p l e S o f t
S t u d e n t F i n a n c i a l sE r i c S i l v e s t r i , N i a g a r a
R i c k L a n n i n , D & T
F i n a n c i a l A i dD i a n n e O s t e r , N i a g a r a
C h r i s L a r k i n , P e o p l e S o f t
A d v i s e m e n tN a n c y C a i n , N i a g a r a
B e t h W e l d o n , N i a g a r aC h r i s L a r k i n , P e o p l e S o f t
S t u d e n t A d m i n T e a m L e a dA l V a u g h a n , N i a g a r a
R i c k L a n n i n , D & T
P r o d u c t i o n S u p p o r tC o l e H a y e s , N i a g a r a
L a u r a F o r d , N i a g a r aG r a n t C o r n e l i u s , N i a g a r a
T e c h n i c a l S u p p o r t T e a mD a v e S a l t e r , N i a g a r aC o l e H a y e s , N i a g a r a
L a u r a F o r d , N i a g a r a
L e g a c y D e v e l o p m e n t T e a mM a r y A n n D e s c h a m p s , N i a g a r a
L i l i a n e M i l l s + T B A , N i a g a r a
A p p l i c a t i o n S u p p o r t T e a mT B A , N i a g a r a
L i l i a n e M i l l s + T B A , N i a g a r aM a r y A n n D e s c h a m p s , N i a g a r a
T e c h n i c a l T e a m L e a dL a u r a F o r d , N i a g a r a
E r n i e L a t i f , D & T
P r o j e c t M a n a g e m e n tB e t h W e l d o n , N i a g a r a
J a m i e L a n o u e , D & T
C h a n g e M a n a g e m e n tB e t h W e l d o n , N i a g a r a
N a n c y C a i n , N i a g a r a
P r o j e c t S p o n s o rB e t h W e l d o n , N i a g a r a
Implement an ERP in 9 months and keep your sanity and friendships 10:57
FINFIN H.R.H.R.
TECHTECH S.A.S.A.
Implement an ERP in 9 months and keep your sanity and friendships 10:57
‘A Continuum of Friends’
Consultant Consultant staffstaff
ConsultantsConsultantsPersonal Personal friendsfriends
Team Team membersmembers
Your Your staffstaff
Your Your bossboss
Your Your boss’s boss’s bossbossOtherOther
staffstaff
Spouse + Spouse + childrenchildren
RelativesRelatives
ColleaguesColleagues
SELFSELF
Implement an ERP in 9 months and keep your sanity and friendships 10:57
No choice
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Selecting Your Team
• By invitation or application?
• Establish criteria: Organized Change agent Computer skills Replaceable Growth potential Attendance/ handle stress
• But remember, you’re not just recruiting for the project, you’re choosing your future leaders.
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Recruiting Your Team
• Clear Expectations Long hours Sometimes tedious work Pressures & deadlines Deferred vacation Frustration (but big victories in the end)
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Recruiting Your Team
• So why would I do it? Things will not be the same Lead the way Recognition in the organization Advance career The experience Break from routine
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Recruiting Your Team
• Yeah but… ($$$$$) Re-classify? Overtime?
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Take care of yourself
• 50% is 50% is just just notnot good good enough !enough !
Implement an ERP in 9 months and keep your sanity and friendships 10:57
A Manager’s guide to Sanity
Learn (and use) project management skills + software
Learn how to map
Calculate your risks; have a backup plan
Empower; delegate
Know your staff
Understand the politics and the players
Stay flexible
Involve the academics
Scream loud & hard
Have a best friend
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Buy Buy this this book !book !
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Trust SupportSupport
Team tactics
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Informality
Food
Fun
CelebrateCelebrate
CHOCOLATE RULES!
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Implement an ERP in 9 months and keep your sanity and friendships 10:57
But, the buck stops here …
Zero tolerance
Act !
Say Say “sorry” “sorry” sooner …sooner …
Implement an ERP in 9 months and keep your sanity and friendships 10:57
Some things we’d do differently
Backfill + + +
Be prepared to add staff ad hoc
Communicate
Budget for peripherals
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Would we do it again ?
Absolutely !
(well – maybe over 15 months)
30% more30% more
Implement an ERP in 9 months and keep your sanity and friendships 10:57
www.niagarac.on.ca/phoenix
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