Imperial`s“Way Forward “

by Kristin Gustafsen

Background

• Pilot started Oct 2012• 1st wave; 4 areas • Restructure in organisation 2013• 2nd wave;11 areas

Values Based Standards

Values Based Standards

Discovery and Data Collection

• 1st and 2nd wave areas• Ward visits• Build relationships and promote projects• Data collection• Patient focus• Staff focus

The Evidence

• Patient feedback interviews and discussions• In-Patient feedback survey• Staff feedback interviews and group sessions• Staff feedback survey• National Cancer Survey

Staff survey resultsRAG: Red/Amber/Green

Do you feel that there is good team work in this unit? STF032 88.75

Are you proud of the quality of care that you and the team deliver within this unit? STF040 92.50

Do you encourage patients to raise their concerns? STF033 95.00

Are you able to provide confidentiality and privacy when this is needed, to discuss a mobile patient's condition or treatment in this unit?

STF029 94.29

When you have concerns do you feel they are actioned by the person you raised it with? STF041 63.75

At work, do you feel your opinions seem to count within the team on this unit? STF039 61.25

Does your manager or a senior member of staff at work, seem to care about you as a person?

STF037 62.50

Do you feel your role is valued within the organisation? STF020 45.00

Does your manager or team leader encourage your development? STF038 45.00

In this last year, have you had opportunities at work to learn and develop within your role? STF042 43.75

Do you receive recognition or praise for doing good work, from your manager or a senior member of staff at least weekly?

STF036 53.75

At work, do you feel you have the opportunity to deliver the best service you can every day? STF001 62.50

Do you think hospital staff did everything they could to help control your pain?

Did you feel the staff treated you as an individual person?

Were you happy with how staff spoke to you during your stay?

High Performing Questions

Example – Showing Improvement

Did staff pay attention to your levels of general comfort? (E.g. Did you have enough pillows?)

Way Forward Events;Who, when, where?

VBS ThemesInformation and feedback

• Patients said; they feel informed about their treatment plan and care, although 3/10 said they had not received written information

• 3/10 felt that the ward welcome could be improved and they had experienced being left waiting without being informed about what was going on, making them very anxious.

• Staff said; they do not always get feedback, and that there is a lack of positive feedback and praise from senior leaders and managers. The ward manager do give staff praise sometimes.

Co-Design

Innovation challenges & Outputs

• Engagement• Quick Wins• Longer term solutions• Patient involvement• Project leads• Resources• Measures• Sustainability

Q&A