impact of communication technology on healthcare systems
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Call us 1300SYSTEM (1300 797 836)
Address: Level 2, 144 Marsden St, Parramatta, NSW 2150 Phone: 1300SYSTEM (1300 797 836) FAX: 02 9635 4215 Email: [email protected] Website: www.rentaphonesystem.com.au
Impact of Communication Technology on Healthcare Systems
Explosion of technology and the information revolution has greatly impacted our
healthcare system for the better. Not just at the level of treating diseases, but the fact
that a greater number of people are now inside the healthcare network is a testament to the
improved and increasing presence of technology.
In the not so distant past, people still had to physically be available for consulting a doctor
but information technology and communication has now made remote patient consulting
and tele-medicine common place. The barriers of time & distance are increasingly shrinking
in our times and this means that more & more patients can have access to quality
healthcare.
Communication technologies are also greatly improving patient experiences; besides
improving hospital response times. Response time is critical for emergencies, someone in
distress is least likely to be willing (or be happy) if he or she is made to wait endlessly. The
role of technology is not just limited to reducing response times but also towards improving
overall patient-care experience.
Some of the ways wherein patient-experiences can be improved with better communications
& technology are outlined below:
Provide call handlers with complete patient information to help them better response
or offer advise
Send or receive multimedia files such that it is easy for the patient to send
investigative reports etc.
Call forwarding or remote calling facilities to enable the same consultant to be
available for a patient irrespective of his or her location
The advancements in communications have expanded the horizons of consumer
expectations are it is imperative that healthcare providers are able to embrace these
technologies to better serve their patients.
Communication advancements provide a great opportunity for healthcare providers to build
better services & applications for their patients and prospective audience. There is both a
need and opportunity for Australian businesses to grow into. Patients are increasingly
connected online and there is a great reservoir of audience that healthcare providers can
now look to connect with!
Call us 1300SYSTEM (1300 797 836)
Address: Level 2, 144 Marsden St, Parramatta, NSW 2150 Phone: 1300SYSTEM (1300 797 836) FAX: 02 9635 4215 Email: [email protected] Website: www.rentaphonesystem.com.au
Real-time connect with the patients helps provide preventive services, consultation on
prevalent health hazards and nutritional information. As healthcare providers work
increasingly on the preventive model of healthcare dispensation it is imperative for them to
seek real-time patient information. Patients, on the other hand, need to know that the
healthcare provider will be available whenever required and that all emergency situations
are well-catered to.
Technology also helps create convenience and comfort resulting in an overall better patient
experience. With our worlds more interconnected today than they have been ever before
there is a greater convergence of the different spheres of our lives. Being able to access
medical information on the go, set up doctor appointments, order medicines and consult
with doctors remotely are all various facets of the ever increasing patient demands – which
healthcare providers can now cater to with advancements in communication technology!
For More information:
http://www.rentaphonesystem.com.au/healthcare-business-phone-systems/
Level 2, 144 Marsden St, Parramatta NSW 2150
1300SYSTEM (1300 797 836)
02 9635 4215
www.rentaphonesystem.com.au