impact conference - developing communication skills & executive presence
DESCRIPTION
This presentation entitled,"Developing Communication Skills and Executive Presence" was delivered by Sallyanne Harper, Vice President & Executive Officer at AOC Solutions at the February 6, 2012 IMPACT Conference co-hosted by the University of Maryland Robert H. Smith School of Business and McCormick and Company.TRANSCRIPT
Developing Communication Skills and Executive Presence
Presented by Sallyanne Harper Vice President & Executive Officer
AOC Solutions, Inc.Assisted by
Pat Antosh, Senior AnalystBarbara Poole, Senior Analyst
© 2012 AOC Solutions, Inc.
A Communications ExperimentModes (symbolic, verbal, non-
verbal)Barriers to Effective Communication
i What is Executive Presence and
Why it’s Important The Levels of Presence
Where to Begin
Summary and Call to Action
AgendaCommunicat
ing Effectively
The Keys to Executive Presence
Challenges for Learning
Commercial Payments Division
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
A Communications Experiment
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Diagram I
• The communicator will direct you in how to draw a group of
figures. • You may not ask the
communicator Questions.
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Diagram I
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Diagram II
• The communicator will direct you in how to draw a group of
figures.
• You may ask the Communicator Questions.
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Diagram II
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Symbolic Communications
• Passive Mode of Communication
• Often Ambiguous and
Misinterpreted
• Impacts How We Experience One
Another Clothes Grooming Jewelry & Accessories Automobile Dwelling
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Verbal Communications
• Both written and spoken
• People, not words, carry the
meaning Concrete
Imagic
Abstract• Concrete, Imagic and Abstract happen simultaneously• Jargon, clichés, specialized vocabularies differ
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Non-Verbal Communications (Kenesis)
• Usually involuntary
• More valid source than Verbal or
Symbolic
• Many forms
Touching – most powerful form
Eye Contact – assesses trustworthiness
Distancing – maintaining personal space Gesturing – provide emphasis and clarity, but
may be culturally divergent
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Key Questions:
When you are communicating about something really
important to you, what gets in the way of that communication?
What keeps people from
hearing you?
© 2012 AOC Solutions, Inc. Commercial Payments Division
Communicating Effectively
Barriers to Effective Communication OR How We Refract Messages
Preoccupation Emotional Blocks Hostility Charisma Past Experiences Hidden Agendas Inarticulateness Stereotyping Physical Environment Mind-Wandering Defensiveness – continually “warps” the message Relationships Status – most difficult to overcome
© 2012 AOC Solutions, Inc. Commercial Payments Division
The Keys to Creating Executive Presence
What is Executive Presence?• A combination of behaviors and attitudes that
present a sense of confidence, competence, commitment and authenticity
• How people around you perceive you
• Your personal brand
• ……and something YOU determine
© 2012 AOC Solutions, Inc. Commercial Payments Division
The Keys to Creating Executive Presence
Why is Executive Presence Important?• Provides a consistent view of you as a compelling force within the organization
• Others will seek your support and leadership• Positions you for increasingly important projects and promotions
© 2012 AOC Solutions, Inc.
PHYSICAL APPEARANCERefinement and Polish
FUNCTIONALLearned Skills and Personality Traits
RATIONALListening and Engaging
EMOTIONALEmpathy, Authenticity and Transparency
Levels of Executive Presence
Level 1
Level 2
Level 3
Level 4
© 2012 AOC Solutions, Inc. Commercial Payments Division
The Keys to Creating Executive Presence
Where to Begin? Brand Yourself!
Focus on characteristics that make you unique
Become an expert and enhance your profile
Build your professional visibility while managing your web shadow
Make branding efforts authentic and continuous
© 2012 AOC Solutions, Inc. Commercial Payments Division
Challenges for Learning
Summary
• Communicating Effectively Our Communications Experiment Symbolic, Verbal & Non-Verbal Communications Barriers to Effective Communications
• Keys to Creating Executive Presence What It Is and Why It’s Important The Four Levels of Presence Where to Begin Building Your Own Executive Presence
© 2012 AOC Solutions, Inc. Commercial Payments Division
Challenges for Learning
Call to Action Write down ONE thing you learned today that you will use to communicate more effectively
Complete the exercise on Page 6 of your handout to begin your journey in establishing your Executive Presence
© 2012 AOC Solutions, Inc.
AOC Solutions14151 Newbrook DriveSuite 200Chantilly, VA 20151
Questions?More Information?
Commercial Payments Division
Sallyanne Harper
sallyanneharper@aocsolution
s.com
(703) 234-6329