impact assessment on childline servicesshodhganga.inflibnet.ac.in/bitstream/10603/8050/15/15_chapter...
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Chapter-6
Impact assessment on childline services
156
CHAPTER – VI
IMPACT ASSESSMENT ON CHILDLINE SERVICES
The researcher has done a survey to assess the impact of CHILDLINE services.
The researcher interviewed totally 246 members. Out of these 183 were children
and 63 were adults.
I. PROFILE OF RESPONDENTS:
I. 1. Children:
As mentioned in the above given paragraph, 183 children were interviewed across
various categories. Their profile is given below:
I.1.1 Gender of the child respondent:
The table and graph given below give the details of bifurcation of gender of
children and its analysis.
Table/graph No.6.1: Gender of Child Respondents
Gender of the respondents
Boys 117
Girls 66
157
Table/graph No.6.2: Analysis on gender of Child Respondents
Out of 183 children 117 are boys and 66 are girls. That means 64% are boys and
36% are girls.
I.1.2. Age group of children
The table and graph given below give the details of age group of children
interviewed and its analysis.
Table/graph No.6.3: Age group of Child Respondents
Age group of Respondents
AGE (Yrs) Boys Girls
6 to 10 18 16
11 to 14 54 32
15 to 17 33 16
18 & above 9 1
Unspecified 3 1
158
Table/graph No.6.4: Analysis on Age group of Child Respondents
Age group o f respondents
32
16
1 1
18
54
33
9
3
16
0
10
20
30
40
50
60
6 to 10 11 to 14 15 to 17 18 & abov e Uns pec if ied
Gir ls Boy s
18 boys and 16 girls have represented from the age group of 6-10yrs. 54 boys and
32 girls have represented from the age group of 11-14yrs of age. From the age
group of 15 – 17 years, 33 boys and 16 girls have responded. From 18 years and
above age group 9 boys and one girl have responded. 3 boys and 1 girl have not
mentioned their age in the questionnaire.
Table/graph No.6.5: Age group of boys among Respondents
Boys15%
46%
28%
8%3%
6 to 10
11 to 14
15 to 17
18 & above
U nspecified
159
Out of boys 46% are from age group of 11-14 years, 28% are from 15-17 years,
15% are from the age group of 6-10 years and 8% are from 18years and above. 3%
of boys haven’t specified the age.
Table/graph No.6.6: Age group of girls among Respondents
Out of girls, 48% are from 11-14 years of age group, from 6-10 age group 24% of
girls and 15-17 year of age group also 24% and from and from 18 years and age
group 1% of girls have been represented. 1% of girls have not specified their age.
I.1.3. The past life situation of children:
The table and graph given below give the details of the past life situation of
children interviewed and its analysis.
160
Table/graph No.6.7: Past life situation of Child Respondents
Child's Situation
Boys Girls
Child Labour 21 11
Street Children 12 2
Orphans 5 4
Ran away 31 5
Domestic Labour 2 6
Missing children 1 0
Drug addict 1 1
Slum dwellers 16 7
Not specified 28 30
Table/graph No.6.8: Analysis on Past life situation of Child Respondents
C H ILD 'S S ITU ATION
2 1
1 2
5
21 1
2 8
1 1
2
45
6
01
7
3 0
1 6
3 1
0
5
10
15
20
25
30
35
Ch
ild
Lab
our
Str
ee
t
Ch
ildre
n
Orp
han
s
Ra
na
wa
y
Do
mes
tic
Lab
our
Mis
sin
g
child
ren
Dru
g
add
ict
Slu
m
dw
ele
rs
No
t
spe
cifie
d
Boy s
G irls
All these respondents belonged to different life situations. 21 boys and 11 girls
were child labourers; 12 boys and 2 girls were roaming around as street children; 5
boys and 4 girls were orphans; 31 boys and 5 girls left their homes due to
problems and reached Vijayawada railway station as runway kids; 2 boys and 6
girls used to work as the domestic child labourers; 1 boy got lost; 1 boy and 1 girl
were addicted to drugs; 16 boys and 7 girls belonged to families from slums; 28
boys and 30 girls have not specified their past life situation.
161
I.1.4. Present life situation:
All these respondents have quit their past life and are leading a different life with
the help of different NGOs. The table and graph given below give the details of
the past life situation of children interviewed and its analysis.
Table/graph No.6.9: Present life situation of Child Respondents
Present Situation
School going 134
Working 49
Table/graph No.6.10: Analysis on present life situation of Child Respondents
Out of total 183 respondents 134 are going to school and 49 are working. That
means 73% are going school and 27% are working.
I.1.4.A. School going children:
The table and graph given below give the details of school going children
interviewed and its analysis.
162
Table/graph No.6.11: Details of School going by responded children
SCHOOL GOING CHILDREN
Boys Girls
Municipal Schools 32 20
Non formal Schools 36 23
Other schools 8 10
College 4 1
Total 80 54
Table/graph No.6.12: Analysis on School going by responded children
SCHO O L G O ING CHILDREN
3236
84
20
10
1
23
0
10
20
30
40
Mu
nic
ipa
l
No
n
form
al
Oth
er
sc
ho
ols
Co
lleg
e
B oys
G irls
Among 134 school going children, 32 boys and 20 girls are going to municipal
schools, 36 boys and 23 girls are attending non-formal schools, 8 boys and 10 girls
are going to other schools and 4 boys and 1girl is attending college.
I. I. 4. B. Working children:
The table and graph given below give the details of children working among child
respondents and its analysis.
163
Table/graph No.6.13: Details of children working among respondents
WORKING CHILDREN
Boys Girls
Rag Pickers 1 0
Vocational Training 14 7
Other work 16 4
Not specified 6 1
Total 37 12
Table/graph No.6.14: Analysis of children working among respondents
W O RKING CHILDRE N
1
14
16
6
0
7
4
1
0
2
4
6
8
10
12
14
16
18
Ra
g
Pic
ke
rs
Vo
ca
tio
na
l
Trg O
the
r
wo
rk
No
t
sp
ec
ifie
d
Boys
G irls
Among 49 working children, 1 boy is doing rag picking, 14 boys and 7 girls are in
vocational training and 16 boys and 4 girls are doing other works, 6 boys and 1
girl have not mentioned their nature of work.
164
VI. I. 2. Profile of respondents from the allied systems:
The representatives have been selected as respondents from the following allied
systems: Police, Government Railway Police, Railway Protection Force, Lawyers,
Labour dept., Education dept (lecturers), National Child Labour Project, Women
and Child Welfare Dept., Sarvasikshabhiyan, Govt. Hospital (RMO), Road
Transport Corporation, Rag Pickers Association, Station Master, Auto Rickshaw
Drivers Association, BSNL (PRO), Municipal Corporation and Political Parties.
II.1. Response of children on various questions related to CHILDLINE,
Vijayawada of Krishna District services.
The researcher posed selected set of questions to the 183 child respondents in
order to know their opinion on CHILDLINE service. Questions and the response
was as given below:
1. Do you know about CHILDLINE?
The table and graph given below give the details of responses of respondent
children and its analysis question number 1 i.e. Do you know about CHILDLINE?
Table/graph No.6.15: Response to question no. 1
Do you know about CHILDLINE?
Boys Girls
Yes 66 39
No 51 25
Not Specified 0 2
165
Table/graph No.6.16: Analysis of response to question no. 1
Do you know about CHILDLINE?
66
39
51
25
0 2
0
10
20
30
40
50
60
70
Boys G irls
Yes N o N ot Specified
Out of 183 child respondents 58% of the children know about CHILDLINE. Out
of them 36% are boys and 22% girls. 41% of the children said that they are not
aware of CHILDLINE. Out of them 27.86% are boys and 13.66% are girls. 1.9%
of children have not responded to the question.
2. Have you called CHILDLINE-1098?
The table and graph given below give the details of responses of respondent
children and its analysis on question number 2 i.e Have you called CHILDLINE-
1098.
Table/graph No.6.17: Response to question no. 2
Have you called CHILDLINE 1098?
Boys Girls
Yes 25 15
No 64 24
Not Applicable 28 27
166
Table/graph No.6.18: Analysis of response to question no. 2
H ave you called C H ILD LIN E 1098?
25
15
64
2428 27
0
10
20
30
40
50
60
70
B oys Girls
Yes N o N ot Applicable
Out of 183 respondents 21.87 children told that they had made calls to
CHILDLINE. Out of them 13.67% are boys and 8.20% are girls. 48.08% children
haven’t done calls to CHILDLINE among them 34.97% are boys and 13.11% are
girls. 30.05% children said that that the question is not applicable to them. Among
them 15.3 are boys and 14.75 are girls.
3. Have you received help from CHILDLINE?
The table and graph given below give the details of responses of respondent
children and its analysis on question number 3 i.e Have you received help from
CHILDLINE?
Table/graph No.6.19: Response to question no. 3
Have you received help from CHILDLINE?
Boys Girls
Yes 40 27
No 74 4
Not Applicable 3 35
167
Table/graph No.6.20: Analysis of response to question no. 3
Ha ve you re ce ive d he lp from CHILDLINE?
40
27
74
43
35
0
20
40
60
80
Boys G irls
Y es No Not A pplic able
Out of total respondents 38.8% of children claimed that they received help from
CHILDLINE among them 21.86% are boys and 16.94% are girls. 40.45% of
children said that they haven’t received from CHILDLINE. Out of them 38.26%
are boys and 2.19% are girls. 20.75% of children said that the question is not
applicable for them. Among them 1.63% are boys and 19.12% are girls.
4. Did CHILDLINE respond immediately when you made the call?
The table and graph given below give the details of responses of respondent
children and its analysis on question number 4 i.e Did CHILDLINE respond
immediately to your call?
Table/graph No.6.21: Response to question no. 4
Did CHILDLINE respond immediately when you made the
call?
Boys Girls
Yes 40 29
No 1 0
Not Applicable 76 37
168
Table/graph No.6.22: Analysis of response to question no. 4
Did ch ild lin e r e s p o n d im m e d iate ly w h e n
yo u w h e n yo u m ad e a call?
40
29
1 0
76
37
0
10
20
30
40
50
60
70
80
Boy s Gir ls
Y es No Not A pplic able
37% of the children responded that CHILDLINE responded immediately when
they called or concerned adult called for them. Out of them 21.5% are boys and
15.5% are girls. One boy (0.54% of total children) said that CHILDLINE did not
respond in time. 62.46% children replied that it is not applicable to them. Among
them 41.25% are boys and 20.21% are girls.
5. Do you have faith that CHILDLINE will help you out when you are in
distress?
The table and graph given below give the details of responses of respondent
children and its analysis on question number 5 i.e Do you have faith that
CHILDLINE will help you out when you are in distress?
Table/graph No.6.23: Response to question no. 5
Do you have faith that CHILDLINE will help you out
when you are in distress?
Boys Girls
Yes 101 55
No 0 1
To Some extent 10 2
Not Responded 6 8
169
Table/graph No.6.24: Analysis of response to question no. 5
Trust in CHILDLINE
0
20
40
60
80
100
120
Boys G irls
Yes
N o
To S om e extent
N ot R esponded
Out of total children 85.25% children declared that they have faith in CHILDLINE
that it will rescue them when they are in distress. Out them 55.19% are girls and
30.06% are girls. One girl (0.54% of total children) said that she does not have
faith in CHILDLINE. 6.56% children said that they have faith on CHILDLINE for
some extent. Out of them 5.47% are boys and 1.09% are girls. 7.65% children did
not respond to this question. Out of them 3.27% are boys and 4.38% are girls.
6. Have you shared about CHILDLINE services to any other person?
The table and graph given below give the details of responses of respondent
children and its analysis on question number 6 i.e. Have you shared about
CHILDLINE services to any other person?
Table/graph No.6.25: Response to question no. 6
Have shared about CHILDLINE services to any other person?
Boys Girls
Yes 49 22
No 49 21
Not Responded 19 23
170
Table/graph No.6.26: Analysis of response to question no. 6
Sharing about C H ILD LIN E
49
22
49
211923
0
10
20
30
40
50
60
B oys G irls
Yes N o N ot R eponded
Out of total children 38.89% children said that they have shared about
CHILDLINE to their friends/peer group/ any other person. Out of them boys are
26.77% and girls are 12.04%. 38.24% of children said that they have not told any
body about CHILDLINE service. Among them 26.77% are boys and 11.47% are
girls. 22.95% children, out of them 10.38% boys and 12.57% girls, did not
respond this question.
7. Are you being allowed by STD booth owners to make a free call to 1098?
The table and graph given below give the details of responses of respondent
children and its analysis on question number 7 i.e. Are you being allowed by STD
booth owners to make a free call to 1098?
Table/graph No.6.27: Response to question no. 7
Are you being allowed by STD booth owners to make a free call
to 1098?
Boys Girls
Yes 36 28
No 32 6
Only Some extent 16 11
Not Responded 33 21
171
Table/graph No.6.28: Analysis on response to question no. 7
Acessib ility to 1098 in S TD booths
0
5
10
15
20
25
30
35
40
Boys G irls
Y e s N o O n ly S o m e e xt e n t N o t R e s p o n d e d
This is the question regarding connectivity to 1098 service and willingness of
public booth owners to allow children to make this free call. 35% children said
that PCO booth owners are allowing them to make the calls from PCO booths. Out
of them 19.67% are boys and 15.33% are girls. 20.75% children said that they are
not being allowed by PCO owners to make calls. Among them 17.48% are boys
and 3.27% are girls. 14.75% children said they are being allowed by the owners
for some extent to make calls. Among them 8.74% are boys and 6.01% are girls.
29.5% children did not respond to this question. Among them 18.03% are boys
and 11.47% are girls.
172
II. 2. Response of representatives of allied systems on various questions
related to CHILDLINE services.
The researcher posed selected set of questions to the 63 representatives from allied
systems in order to know their opinion on CHILDLINE service. Questions and
their responses are as given below:
1. Do you know about CHILDLINE?
The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 1 i.e Do you know about
CHILDLINE?
Table/graph No.6.29: Response to question no. 1 for allied systems
Do you know about CHILDLINE?
Yes 63
No 0
Table/graph No.6.30: Analysis on response to question no. 1 for allied systems
CHILDLINE is know n to us
63
0
0
10
20
30
40
50
60
70
Yes N o
Of the total number of 63 respondents, all said that they are aware of CHILDINE.
173
2. Do you believe that CHILDLINE is helpful for children in distress?
The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 2 i.e Do you believe that
CHILDLINE is helpful for children in distress?
Table/graph No.6.31: Response to question no. 2 for allied systems
Do you believe that CHILDLINE is helpful for
children in distress?
Yes 63
No 0
Table/graph No.6.32: Analysis on response to question no. 2 for allied
systems
63
0
0
10
20
30
40
50
60
70
Yes N o
All the respondents, that means 100%, responded that they believe that
CHILDLINE is helpful for the children in distress.
174
3. Does CHILDLINE work properly?
The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 3 i.e Does CHILDLINE,
Vijayawada work properly in Krishna district?
Table/graph No.6.33: Response to question no. 3 for allied systems
Does CHILDLINE work properly?
Good 50
Fair 13
Bad 0
Table/graph No.6.34: Analysis on response to question no. 3 for allied
systems
50
13
0
0
10
20
30
40
50
60
Good Fair B ad
79.63% of total respondents said that CHILDLINE is working well and 20.64%
said that CHILDLINE services are fair enough. None of them said that
CHILDLINE is not working properly.
175
4. Does your allied system/NGO have good relationship with CHILDLINE?
The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 4 i.e Does your allied system/
NGO have good relationship with CHILDLINE?
Table/graph No.6.35: Response to question no. 4 for allied systems
Does your allied system/NGO have good relationship with
CHILDLINE?
Yes 56
No 4
No Answer 3
Table/graph No.6.36: Analysis on response to question no. 3 for allied
systems
N etw orking
56
4 3
0
20
40
60
Y es No No A ns
88.88% of the total respondents said that CHILDLINE is having good relationship
with their allied system/NGO. 6.34% respondents said their allied system/NGO is
not having good relationship with CHILDLINE. 4.78% respondents did not
answer to this question.
176
5. Did you ever take the help of CHILDLINE for the protection of child
rights?
The table and graph given below give the details of responses of respondents from
allied systems and its analysis on question number 5 i.e Did you ever take the help
of CHILDLINE for the protection of child rights?
Table/graph No.6.37: Response to question no. 5 for allied systems
Did you ever take the help of CHILDLINE for the
protection of Child Rights?
Yes 47
No 14
No Answer 2
Table/graph No.6.38: Analysis of response to question no. 5 for allied systems
H elp to P ro tect ch ild rights
0
10
20
30
40
50
Y es No No A ns
Out of total 63 respondents 74.6% said that they took help from CHILDLINE to
protect the right of a child. 22.22% said that they did not seek the help of
CHILDLINE. 3.18% did not respond to this question.