impact assessment - coventry building society

Impact Assessment Coundon, Holbrooks and Stoke branchesDecember 2020

About Coventry Building Society Coventry Building Society is a mutual organisation owned by you, our members. Our story is a strong one: for over 135 years, we’ve put our members first. We keep your money safe and provide great value and service. We are also growing our membership and investing in your future, looking forward not back to stay relevant in a changing world.

What’s insideAbout Coventry Building Society 2

Branches are changing 3

What changes are we making? 4

Impact Assessment how and why we decided to do this 6

Why we’re closing these three branches 6

Coundon closure 7

Holbrooks closure 11

Stoke closure 15

Other ways of using your account 19

Who you can speak to 19

We can also send you this leaflet in large print, Braille or on audio CD. Call us on 0800 121 8899 and we’ll be happy to help.

Branches are changingWe’re committed to providing the very best branch service for years to come. That’s why we’re investing in the redesign of our branches, making them accessible, welcoming and easy to use. We’ve already started in Coventry and you can see the benefits of the new design at our Cheylesmore and Arena branches, which have been getting fantastic feedback from members.

Members tell us they want to be able to talk to us face-to-face about their money. So our updated branch design has far more space so we can sit down with you to help with more complex queries when it’s safe to do so.

Of course, people still need to be able to pay in and withdraw from their accounts, and we haven’t forgotten about that. Members tell us they prefer the human touch, and you’ll still have that at your local Coventry branch, even if it’s just a quick visit.

A trend in today’s financial services, even before the current pandemic, is that people are doing more transactions themselves rather than in branches.This is particularly affecting our branches, some of which are close together or on quieter high streets.

And research shows that while people in Coventry – and across the UK – are visiting high street branches less these days, a convenient shopping location with somewhere to park is top of the list when they do.

We want people to save with Coventry Building Society, and so it is important that we’ve got the right branches, in the right locations, with the right opening hours to meet the needs of our members.

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What changes are we making?We’re opening our first new branch in Coventry for 16 years as part of a £5.5m investment to transform our branch network across the city.

The new branch will be at Warwickshire Shopping Park, Binley which is conveniently just off the A46. The work has already started ahead of opening in spring 2021. We’ve also recently re-opened Arena branch after its refurbishment which offers a full range of services. Following members’ feedback, this also includes a new counter service.

As part of our investment, we’ll also be rolling out the new design that you can already see at Cheylesmore branch, to Jubilee Crescent and Binley Road branches.

As part of the changes we’re making in the city, we’ll also be closing three of our branches – Coundon, Holbrooks and Stoke. This has been a difficult decision but a combination of location, other branches close by, the constraints of the premises and changes in how people are using our branches means we think it’s the right one. Colleagues from these branches will move to other branches in Coventry.

Who you can speak to

If you think you might be affected by this, just visit your local branch and speak to the team there. Or you can call us on 0800 121 8899.

Matt Mannings, Head of Branch Network at Coventry Building Society, said:

“Coventry is on the move, with City of Culture round the corner and substantial investment in our city over the past few years. The city looks and feels different from when our branches were first opened and we want to have the best branches in the best locations, to serve the city as it is today and into the future too.

“We’ve seen the importance of branches throughout the pandemic and this investment secures their place in Coventry. As the city’s local building society we’re committed to providing the very best branch service to our savers and borrowers for years to come.

“This isn’t the end of our investment in the city. We’re looking at other opportunities across Coventry, including improving our presence in the city centre and we’re looking forward to sharing those plans next year and beyond.”

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Impact Assessment – how and why we decided to do thisThe Access to Banking Standard requires organisations to publish an Impact Assessment when they close any branches.

We’ve chosen to publish this document to do the right thing for our members, to make sure they’re informed of our plans. In this instance we are closing our Coundon, Holbrooks and Stoke branches while upgrading the services we provide at our Arena branch, updating the design and capability of our Jubilee Crescent and Binley Road branches and opening a brand new branch at Warwickshire Shopping Park.

Two weeks before the closure of one our branches, we’ll provide an update with any feedback we’ve received and how we’re going to answer any issues or concerns raised.

When we were looking at local branches in Coventry, we considered a number of things. First of all, we thought about how it might impact any members. We looked at how suitable each location is, including how they are being used, and what alternatives there are for members in each area.

Why are we closing these three branches?Transactions have fallen across our branch network. However, in Coventry this is happening in some branches at a faster rate than others, particularly branches that are close to each other or on quieter high streets. Over the last five years, the number of people using our Coundon, Holbrooks and Stoke branches has been falling.

Reduction in transactions over the last five years (%)*

% of people who use the branch more than once a month**

Coundon -26% 21%

Holbrooks -17% 25%

Stoke -28% 20%

*Data reflects transactions between 1st March 2015 – 29th February 2020

** Based on transactions between 1st September to 30th November 2019

We want our branches to work for everyone and at these three branches, a combination of location, the constraints of the premises and changes in how people are using our branches means they aren’t as suitable as they used to be.

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Coundon Branch

Morrisons

News Plus

Holyhead Rd

Holyhead Rd

Barker’s Butts Ln

Coundon Rd

Mosele

y Ave

Radford Road

Radford Road

Mos

eley

Ave

ED

BA

C

Post OfficeOne Stop

Nisa local

Lorem ipsum

Cash machines near our Coundon branch

A – Nisa local, 80-84 Barkers Butts Lane, Coventry CV6 1DY (50ft)

B – News Plus, 92 Moseley Avenue, Coundon, Coventry CV6 1HQ (328 ft)

C – Morrisons, Alvis Retail Park, Holyhead Road, Coventry CV5 8BX (0.4 miles)

D – One Stop, 3/5 Westhill Road, Coventry CV6 2AD (0.5 miles)

E – Post Office, 8A Westhill Road, Coventry CV6 2AA (0.5 miles)

Distances are approximate

Coundon closureWe’re expecting Coundon branch to close Saturday 13 March 2021.

What alternatives are there in your area?

It’s important to us that members can still access their accounts after Coundon branch closes. So we considered alternative cash machines in the local area that are free to use.

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Other Coventry Building Society branches in the area

BranchesDistance from Coundon branch

Jubilee Crescent – 106 Jubilee Crescent, Radford, Coventry CV6 3ES

Tel – 02476 596533

1.4 miles

High Street – 19/20 High Street, Coventry CV1 5QN

Tel – 02476 2200111.7 miles

Earlsdon – 9/11 Earlsdon Street, Coventry CV5 6EP

Tel – 02476 6750001.6 miles

Tile Hill – 351 Tile Hill Lane, Tile Hill, Coventry CV4 9DU

Tel – 02476 4664432.4 miles

Cheylesmore – 167 Daventry Road, Cheylesmore, Coventry CV3 5HF

Tel – 02476 505222

2.5 miles

Distances are by car and are approximate

BINLEY

Binley Woods

Coombe Country Park

M69

Brinklow Rd

Cov

entr

y Ea

ster

n B

ypas

s

Binley Rd

WHITLEY

LONGFORD

HOLBROOKS

Allesley

M6

M6

M6

A444

A44

4

A45

Holyhead Rd Ansty Rd

A45

M6

BINLEY

Tile Hill Branch

Cheylesmore Branch

Jubilee Crescent Branch

Coundon Branch

High Street Branch

Earlsdon Branch

As well as our upgraded Jubilee Crescent branch, we’ve got four more local branches – all a short drive away from Coundon branch:

Jubilee Crescent – your nearest branch

The closest branch to Coundon is only 1.4 miles away at our Jubilee Crescent branch in Radford.

Address Opening Hours

106 Jubilee Crescent, Radford, Coventry CV6 3ES

Telephone:

02476 596533

Monday 9.00am – 4.00pm

Tuesday 9.00am – 4.00pm

Wednesday 9.30am – 4.00pm

Thursday 9.00am – 4.00pm

Friday 9.00am – 4.00pm

Saturday 9.00am – 12.00pm

Sunday Closed

These are the current opening hours for our Jubilee Crescent branch. They are correct at December 2020 and may change in future so please check our website.

Our branch at Jubilee Crescent is being refurbished to showcase our popular new branch design and will be upgraded with more service positions to look after our members. It’ll have multiple meeting areas and rooms, where you can have conversations with staff.

We’ve aimed to create a more spacious, relaxed and friendly feel in our branches. You’ll have access to the same services as you do today but in a convenient location with free parking on the Crescent and nearby street parking. You’ll also have access to our new community heart – a designated space for the use of our community partners for fundraising and raising awareness of the important work they do.

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Coundon Branch

Bea

ke A

ve

Radford Rd

Mid

dlem

arch

Rd

Links Rd

Che

vera

l Ave

RADFORD

B4098

B4098COUNDON

Mos

eley

Ave


Lorem ipsum

Bus services – there is a regular bus service between Coundon and our Jubilee Crescent/Radford branch, with buses leaving frequently.

There is a bus stop that’s about a minute walk from the Coundon branch and the journey is approximately 10-15 minutes long to the Catesby Road/Jubilee Crescent stop. From this stop. it’s a three minute walk to our branch.

Driving – There is free parking on the Crescent itself and residential car parking nearby.

Getting to Jubilee Crescent branch

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Cash machines near our Holbrooks branch

A – Post Office, 338 Holbrook Lane, Coventry CV6 4DJ (49ft)

B – Morrisons, Parkgate Road, Holbrooks, Coventry CV6 4GB (174 ft.)

C – Shell Whitmore Park, Holbrook Lane, Coventry CV6 4DG (0.1 mile)

D – Choice 4 U Supermarket, 194-196 Holbrook Lane, Coventry CV6 4BY (0.4 miles)

E – Parkgate, 166-168 Parkgate Road, Coventry CV6 4GG (0.4 miles)


Holbrooks closureWe’re expecting Holbrooks branch to close on Saturday 17 April 2021.

Many of our members have been asking for a counter service to be put into our Arena Shopping Park branch. And we believe that by doing this, the number of people using our Holbrooks branch will decrease even further as more people will favour a central location with better parking and shopping facilities.

Whitmore Park Rd

Holbrook Ln

Holbrook Ln

Beacon Road

Holborn Ave

Parkgate Rd

Lythalls Ln

Everdon Rd

Sunningdale AveThe Unicorn Social Club

Kia Dealer

St Luke’s Church,Holbrooks

A - Post Office

B - Morrisons

E - Parkgate

C - Shell Whitmore Park

D - Choice 4 U Supermarket

Holbrooks Branch

Rotherham Rd


It’s important to us that members can still access their accounts after Holbrooks branch closes. So we considered alternative cash machines in the local area that are free to use.

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BranchesDistance from Holbrooks branch

Arena Shopping Park – Unit 11, Arena Shopping Park, Classic Drive, Coventry CV6 6AS

Tel – 02476 668343

1.2 miles

Jubilee Crescent – 106 Jubilee Crescent, Coventry CV6 3ES

Tel – 02476 5965331.6 miles

Foleshill – 1 Station Street East, Coventry CV6 5FL

Tel – 02476 6893722.0 miles


Tel – 02476 2200113.7 miles

Bedworth – 10 King Street, Bedworth CV12 8HT

Tel – 02476 3150683.7 miles


BINLEY

Binley Woods

Coombe Country Park

M69

Brinklow Rd

Cov

entr

y Ea

ster

n B

ypas

s

Binley Rd

WHITLEY

LONGFORD

HOLBROOKS

Allesley

M6

M6

M6

A444

A44

4

Fole

shill

Rd

A45


A45

M6

BINLEY


Holbrooks Branch

High Street BranchTile Hill Branch

Arena Branch

Bedworth Branch

Foleshill Branch

As well as our upgraded Arena Shopping Park branch, we’ve got four more local branches – all a short drive away from Holbrooks branch.

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Arena – your nearest branch

The closest branch to Holbrooks is at Arena Shopping Park, which is opposite Tesco Extra. It’s only 1.2 miles from Holbrooks branch.


Unit 11, Arena Shopping Park, Classic Drive, CV6 6AS

Telephone: 02476 668343







Sunday Closed

These are the current opening hours for our Arena branch. They are correct at December 2020 and may change in future so please check our website.

Our branch at the Arena Shopping Park is in a more convenient location for more of our members in this area. It has a full counter service, multiple meeting areas and rooms, where you can have conversations with staff.

We’ve aimed to create a more spacious, relaxed and friendly feel in our branches. You’ll have access to the same services as you do today. You’ll also have access to our new community heart – a designated space for the use of our community partners for fundraising and raising awareness of the important work they do.

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Holbrook Ln

Wheelw

right Ln

Holbrooks Branch

RICOH ARENA

ARENA PARKSHOPPING CENTRE

Shell

Beacon Rd

Holborn Ave

Whitmore Park Rd

Whitmore ParkRoad Post Office

Hen Ln Glenn St

St L

uke’

s R

d

Lauderdale Ave

Winding house Ln Judds Ln

Hen Ln

Holbrooks Evangelical Church

DOUBLE TREE BY HILTON

TESCO EXTRA

COVENTRY ARENA

Orpington Dr

Arena Branch

Bus services – there is a regular bus service between Holbrooks and the Ricoh Arena, with buses leaving frequently.

There is a bus stop which is about a one minute walk from Holbrooks branch and the journey is approximately 10 minutes long to the Ricoh Subway (stop AH). From this stop, it is a five minute walk to our Arena branch.

Driving – Arena Shopping Park has plenty of parking spaces that you can use for free, for up to five hours. They are conveniently placed for access to our branch and other shops. The car park is very easy to use and is all on one level.

There are wider spaces for parent and child parking and also a number of disabled spaces.

Please note that penalties are in place for anyone that overstays or parks outside the allocated spaces.

On match and events days at the Ricoh Arena, the maximum stay is 2 hours with no return unless £50 of purchases from Arena Park Retailers can be evidenced. Please retain receipts as proof of purchase for up to 14 days. To view forthcoming fixtures at Ricoh Arena, please check www.arenashopping.com/parking

Getting to Arena branch

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Post Office

Walsgrave Rd

Walsgrave Rd

Walsgrave Rd

Clay Ln

Brays Ln

Brays Ln

Natwest

Barclays Bank

Tesco Express

D

B

C

A

Binley Road Branch

Stoke Branch

Cash machines near our Stoke branch

A – Post Office, 179/181 Walsgrave Road, Coventry CV2 4HJ (299 ft.)

B – Barclays Bank, 241 Walsgrave Road, Coventry CV2 4BB (190 ft.)

C – NatWest Bank, 118 Walsgrave Road, Coventry CV2 4ED (272 ft.)

D – Tesco Express, 255-259 Walsgrave Road, Coventry CV2 4BA (361 ft.)

E – Coventry Building Society, 43 Binley Road, Binley, Coventry CV3 1HU (0.6 miles)


Stoke branch We’re expecting Stoke branch to close on Saturday 15 May 2021.


It’s important to us that members can still access their accounts after Stoke branch closes. So we considered alternative cash machines in the local area that are free to use.

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BINLEY

Binley Woods

Coombe Country Park

M69

Brinklow Rd

Cov

entr

y Ea

ster

n B

ypas

s

WHITLEY

LONGFORD

HOLBROOKS

Allesley

M6

M6

M6

A444

A44

4

A45


A45

M6

BINLEY

Fole

shill

Rd Foleshill Branch

High Street BranchBinley Road Branch

Stoke Branch

Cheylesmore Branch

Warwickshire Shopping Park Branch

As well as Binley Road branch, we’ve got four more local branches – all a short drive away from our Stoke branch. This includes our brand new branch at Warwickshire Shopping Park which opens in spring 2021.

BranchesDistance from Stoke branch

Binley Road – 43 Binley Road, Binley, Coventry CV3 1HU

Tel – 02476 4550160.6 miles


Tel – 02476 2200111.7 miles

Foleshill – 1 Station Street East, Coventry CV6 5FL

Tel – 02476 6893721.9 miles

Cheylesmore – 167 Daventry Road, Cheylesmore, Coventry CV3 5HF

Tel – 02476 505222

2.2 miles

Warwickshire Shopping Park – Unit 18, Warwickshire Shopping Park, Kynner Way, Binley, Coventry CV3 2SB This branch will open in spring 2021.

2.2 miles


Binley Road – your nearest branch

Our Binley Road branch is the closest to Stoke at only 0.6 miles away.


43 Binley Road, Binley, Coventry CV3 1HU

Telephone:

02476 455016







Sunday Closed

These are the current opening hours for our Binley Road branch. They are correct at December 2020 and may change in future so please check our website.

Our branch at Binley Road is being refurbished to showcase our popular new branch design and will be upgraded with multiple meeting areas and rooms, where you can have conversations with staff.

We’ve aimed to create a more spacious, relaxed and friendly feel in our branches. You’ll have access to the same services as you do today just a short distance away from your existing branch. You’ll also have access to our new community heart – a designated space for the use of our community partners for fundraising and raising awareness of the important work they do.

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Stoke Branch

Binley Road BranchBinley Rd

Binley Rd

Walsgrave Rd

Harefield R

d

Druid R

d

A4600

A44

4 A

444

Kingsw

ay

Brays Ln

Marlborough R

d

St Michael’s Rd

Brays Ln

North Ave

South Ave

By foot – our Binley Road branch is just a short walk away from our Stoke (Ball Hill) branch.

From Stoke branch, walk north-east on the Walsgrave Road for 161 feet and then turn right onto Brays Lane. Follow Brays Lane for 0.4 miles and the branch is on the left hand side. There is no regular bus service between these branches.

Driving – there are limited car parking spaces in front of the branch and residential street car parking is available nearby.

Getting to Binley Road branch

Other ways of using your accountYou can manage your money over the phone. Our Customer Service Centre is open Monday to Friday 8am-7pm and Saturday 9am-2pm. The number is 0800 121 8899.

Managing your money online – it’s quick and convenient to manage your money using our 24-hour Online Services. You can securely check your balance and interest rate, make or cancel payments and open new savings accounts without leaving the house. It’s straightforward to register and all the help you need is available online at thecoventry.co.uk

You must be aged 16 or over and if you have joint accounts, each account holder will need to register separately. If you don’t have a Coventry password, or you’ve forgotten it, please call us on 0800 121 8899.

Who you can speak toIf you think you might be affected by this, just visit any of our branches and speak to the team there. Or you can call us on 0800 121 8899.

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Contact us

At a branchFor details of our opening hours, visit thecoventry.co.uk

By postEconomic House, PO Box 9, High Street, Coventry CV1 5QN

Onlinethecoventry.co.uk

By phone0800 121 8899

Coventry Building Society is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority (www.fca.org.uk) and the Prudential Regulation Authority firm (reference number 150892).

Our Customer Service Centre is open Monday to Friday 8am-7pm and Saturday 9am-2pm.

Calls to 0800 numbers are free when made from the UK. You may be charged for calls to all other numbers, please contact your service provider for further details. We may monitor, record, store and use telephone calls to help improve our service and as a record of our conversation.

Information correct at February 2021.

Coventry Building Society. Principal Office: Economic House, PO Box 9, High Street, Coventry CV1 5QN.18

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