imagineering constellations executive master in imagineering friday, february 9, 2007 - lommel
DESCRIPTION
Systems constellations technique 1.Clears overview of complex interrelationships and stimulate changes ( Gminder, 2005; Lehmann, 2006) 2.Produces visual information, complementary to verbal information (Franke, 1996) 3.Improves clients’ self-image and psychic state (Höppner, 2001) 4.Experiences of stand-ins are very significantly determined by their positions and not by their individual life stories (Schlötter, 2005).TRANSCRIPT
Imagineering constellations
Executive master in imagineeringFriday, February 9, 2007 - Lommel
Imagineering constellations
Imagineering:businessinnovationbycreatingmeaningfulexperiencesforemployeesandcustomersbasedonempathy
Imagineeringconstellations:
Problem-owner:intuitivesimulationofimagineeringconcept
Audience:enhancedawarenessofempathicunderstanding
Systems constellations technique
1. Clearsoverviewofcomplexinterrelationshipsandstimulatechanges(Gminder,2005;Lehmann,2006)
2. Producesvisualinformation,complementarytoverbalinformation(Franke,1996)
3. Improvesclients’self-imageandpsychicstate(Höppner,2001)
4. Experiencesofstand-insareverysignificantlydeterminedbytheirpositionsandnotbytheirindividuallifestories(Schlötter,2005).
Enriching (imagineering) research ...
1. Bysystematicidentificationofill-structuredproblems(Ackoff1978,Chapman1989,Butler1995,Gibson1998)
2. Oneffectsofsolutiondecisions(Yadav&Karonkanda1985,Davis&Moe1997,Durgeeet al.1999,Desai2002)
3. Usingthemindofthemanager(Mintzbergetal.1998,Zaltman2003,Blichfeldt2005,Nijssen&Agustin2005)
4. Inanantropomorphicprojection(Aaker,1997;TanTsuWee,2004;Freling&Lukas,2005)
5. Asasoftsystemsmetaphor(Checkland&Scholes1992/2005,Hackley1999,Zikmund2003,Zaltman2003)
Soft Systems Methodology
Imagineering constellations: application of systems constellation to imagineering issues
Embodiedwaytoidentifyimagineeringchancesandproblems
1. Origin:psychodrama;Moreno1920s-;Dichter1940s-:fatherofqualitativemarketresearch
2. Fivemainphases:dialogue,projectiveidentification,systemsfeedback,simulation,andcreativetranslation(Franke1995,2003;Höppner,2001;Wesseleretal.,2003;Gminder,2005,2006)
1. Dialogue: Verbalizingproblem,imagineeringconcept,andcoreconstructs
2a. Construct projection: Anthorpomorphizing/projectiveidentificationofcoreconstructs
2b. Current systems projection: Positioningcurrentstand-inconstructsintheroom
3. Emotional systems feedback: Constructstand-inquestions:1.Howdoyoufeel?2.Howaboutyourtele
experiences?3.Whichmovementswouldyouliketomake?
4. Simulation and vision phase: Addingimagineeringconceptandoptimizingconstellationenergy
5. Creative translation: Verbalizinginsightsand
emotionsonconstellationeffectsoftheimagineeringconcept
Five kinds of intervention opportunities
1. Acknowledgingbynaming
2. Addingmissingconstructs
3. Autopoiesis:self-movement
4. Creatingorder
5. Polarising
Rules problem owner
1. Constructchoice:combinationofrationalityandemotionality
2. Stand-inchoice:intuitivelyonresonance,carefullyaskingifpeopleareopentostandfortheconstructs
3. Positioningstand-ins:intuitively,carefullyandinsilence;takingstand-insbytheshoulders,makingfirststepandslowlyfollowingthefeltmovement
4. Thinklaterally
Rules audience
1. Concentrateonexperiences:physicalsensations,feelings,relationshipsexperiences,andintentions
2. Respectfullydescribeyourexperienceswhenaskedbythefacilitatorattheendoftheconstellationandyourinterpretationoftheconstellation‘answer’totheproblemowner’squestion.
Rules stand-ins
1. Forgetwhichconstructyoustand-for
2. Concentrateonexperiences:physicalsensations,feelings,relationshipsexperiences,andintentions
3. Describeyourexperienceswhenaskedbythefacilitator.
Summary: What,How,Why,When,andWhoforproblemowner
1. What:Softsystemsmetaphorwithinthephenomenologicalparadigm
2. How:Expressingimagineeringconcept‘problem’andconstructchoice,constructandsystemsprojection,feedback,andimagineeringsimulation
3. Why:Awarenessofunconsciousimagineeringknowledge
4. When:Intuitivecheckonimagineeringconceptdecisions
5. Who:ImagineerswithopenmindandhighEQ.
Additional theoretical validity1. Actionresearchapproach(Lewin)
2. Braintheory(Damasio)
3. Brainstorming:creative–criticaldifferentiation(Osborn)
4. Constructtheory(Kelly)
5. Embodiedmetaphorperspective(Lakoff&Johnson)
6. Emotionalintelligence(Goleman)
7. Fieldtheory(McTaggart,Laszlo)
8. Lateralthinking(DeBono)
9. Phenomenology(Merleau-Ponty)
10.Sensemaking(Weick)