i'm the business & agile was my idea
DESCRIPTION
Agile is often traditionally associated as being exclusively applicable to the field of software development. However, non-software development projects can take ownership and use agile values, principles and practices to great effect. In this session, I will offer some approaches, techniques and examples for introducing agile into parts of the organisation that traditionally may not have considered it such as central services like finance, HR, marketing, traditional business areas as well as other areas of IT like infrastructure and provide some real-life examples along the way.TRANSCRIPT
I’m The Business & Agile Was My Idea
Craig SmithSuncorp
G’day
from
Australia
Image: http://techfreep.com/images/fosters.jpg
http://resources3.news.com.au/images/2008/02/10/va1237291005869/paul-hogan-shrimp-on-the-barbie-5882705.jpg
http://thedailyexplorer.files.wordpress.com/2008/09/brisbane_cbdandsb.jpg
Welcome
to Agile
2010
Image: http://i.dailymail.co.uk/i/pix/2009/03/26/article-1165098-041CA84F000005DC-216_468x286.jpg
Windows 7... was my idea?
Agile was a software idea...
Image: http://www.cre8ivecommando.com/celebrities-endorse-windows-7-in-latest-ads-1513/
No affiliations here...Image: http://www.brisbanetimes.com.au/ffximage/470_macpc2,0.jpg
A quick wayback machine ride
Image: http://tommcmahon.typepad.com/photos/uncategorized/2008/05/08/peabody2.jpg
A tribute to W.W. Royce
Image: http://images.jbrains.ca/theory_of_bdd/royce_diagram.jpg
A tribute to W.W. Royce
Image: http://blogs.kcls.org/librarytalk/vintage%20boy%20reading.jpg
Read past
page 2!
Fad after fad after fad...
Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296
Fad after fad after fad...
Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296
One TPS report too many
Image: http://www.methodshop.com/video/reviews/officespace/worst.jpg
XP
XP
Image: Beck, Kent – Extreme Programming Explained: Embrace Change
Scrum
Image: http://upload.wikimedia.org/wikipedia/commons/b/bd/Scrum-1.JPG
Scrum
Image: http://blogs.conchango.com/Admin/ImageGallery/blogs.conchango.com/Colin.Bird/Scrum%20Overview%20Diagram.png
Agile
Image: http://www.flickr.com/photos/trektrack/2389559700
An umbrella
term
Happy Days!
Image: http://en.wikipedia.org/wiki/File:Fonz_Pic.PNG
Meanwhile in business land...
Image: http://www.macorpc.net/pc-images/im-john-connor-and-windows-7-was-skynets-idea-440/
A tribute to Gordon Gecko...
Image: http://clothesonfilm.com/wp-content/uploads/2010/01/Wall-Street_Michael-Douglas_Gekko-shirt_mid-phone.bmp-1.jpg
It’s all about $$$
Image: http://blog.hj60.com/aussiemoney.jpg
Management techniques
Image: http://www.managementbooks.com.au/bookweb/images/harvard.jpg
Fad after fad after fad...
Image: http://spaghettitesting.files.wordpress.com/2009/04/fad.png?w=396&h=296
Lean manufacturing
Image: http://leansoftwarepractices.com/wp-content/uploads/2009/06/Toyota.bmp
Working in a factory
Image: http://www.liverpoolmuseums.org.uk/conservation/exhibitions/metropolis/graphics/large/meccano_factory.jpg
Happy Days spin-off
Image: http://www.theminimumrage.com/pics/LSfactoryline.jpg
Who is
the
business?
Image: http://iamatvjunkie.typepad.com/i_am_a_tv_junkie_a_blog_f/images/2007/07/04/office_cast.jpg
business (n)
(1) commercial enterprise: the activity of providing goods and services involving financial and
commercial and industrial aspects
(2) occupation: the principal activity in your life that you do
to earn moneyImage: http://images.veer.com/IMG/PIMG/MPP/1376200_P.JPG
Knowledge economy
Source: http://whatmatters.mckinseydigital.com/internet/using-technology-to-improve-workforce-collaboration
Production15%
Transaction38%
Knowledge47%
Projected Types of Workers, share of US workforce (2011)
Transaction10%
Knowledge90%
Types of workers (Financial Industry)
Knowledge economy
Source: http://www.apo-tokyo.org/00e-books/IS-02_TrainingKnowledgeWorkers/IS-02_TrainingKnowledgeWorkers.pdf
Business=following processes
Image: http://www.mindmapart.com/wp-content/uploads/2009/06/plan-of-action-mind-map.gif
Agile is a business idea
Image: http://blogs.smithsonianmag.com/aroundthemall/wp-content/files/2008/06/fry-lightbulb-on-forehead1.jpg
Get from
this...
Image: http://upload.wikimedia.org/wikipedia/commons/7/75/Maze.JPG
To this...
Image: http://www.okroads.com/073003/i20msexit130.JPG
Using Agile in the business
Image: http://www.cre8ivecommando.com/celebrities-endorse-windows-7-in-latest-ads-1513/
Getting
back to
basics
Image: http://www.toonpool.com/user/997/files/review_basics_ten_commandments_235585.jpg /
Why Agile: More with less
Image: http://media.photobucket.com/image/stretch%20budget/realsalesleads/Sharp%20Sellers/dollarstretch.jpg
Competitive advantage
Image: http://www.bloglifetime.com/images/blogs/8-2007/competitive-advantage-means-outsourcing.jpg
Speed of delivery
Image: http://www.pharosparcel.com/assets/images/image-services.jpg
Solutions customers want
Image: http://www.tuvox.com/blog/wp-content/uploads/2009/01/ngservice.jpg
Seat at the table
Image: http://www3.whig.com/whig/blogs/uponfurtherreview/wp-content/uploads/2009/06/fathers-day-dinner-lg.jpg
Agile Manifesto
Agile Pyramid
Practices
Principles
Values
Approach
Image: http://www.flickr.com/photos/lyng883/2168146740
Agile
Values
Image: http://misspinkslip.files.wordpress.com/2009/07/used-car-salesman.jpg
Trust
Image: http://ppdev2.asu.edu/zpmi1/morrisoninstitute.asu.edu/Portal/morrison-memo-1/safety-net/image_preview
Innovative Accountability
Image: http://api.ning.com/files/VnX-Vmb1sjsYSKE7LQTBndoY62CkayqKipj0KSFuvLD64Pjeo96WWZPg50yvhIuqk2vKH6*2wdaTOzddSe7nxP6PU6UN8tci/questionsignpost.jpg
Courage
Image: http://www.tams-witmark.com/images/wizard/WIZ-19.jpg
Honesty
Image: http://www.toonpool.com/user/997/files/appearance_honesty_best_policy_338925.jpg
It’s All About Culture
Image: http://home.pacbell.net/fantomdj/dk/donkey_kong_barrel.gif
http://www.greenenergyinvestors.com/index.php?act=Print&client=printer&f=2&t=2991
Agile
Principles
Image: http://www.principalspartnership.com/img/principal-office.jpg
Value
Image: http://www.pmthink.com/BenefitsRealization211.jpg
Collaboration
Image: http://www.adjustafresh.com/wp-content/uploads/2009/11/stop-collaborate-and-listen.jpg
Speed
Image: http://www.mobnews.ru/images/news/1140850800_No_speed_limit.jpg
Flexibility
Image: http://www.swirlingtech.com/AboutUs/3/flexibility.jpg
Simplicity
Image: http://files.customize.org/thumbnails/larger/60916.jpg
Teamwork
Image: http://farm3.static.flickr.com/2388/2202700973_7f48539c10.jpg
Agile
Practices
Image: http://www.flickr.com/photos/idovermani/3903032710
Focussing Question
Shared vision
Success Sliders
Cost / Scope / Quality / Time
MoSCoW
Image: http://www.torahmitzion.org/images/moscow_kremlin.jpg
Must have
Should have
Could have
Won’t have yet
Estimation
Image: https://intranet.5amsolutions.com/download/attachments/7144435/planning+poker+cards.jpg
Because somebody
wants an estimate
Daily standup
Image: http://www.mikerogers.info/images/standup%20mic.jpg
Communication
Retrospective
Image: http://ny-image0.etsy.com/il_fullxfull.57250908.jpg
Continuous improvement
Co-location
Image: http://www.cubefigures.com/graphics/IThome.jpg
Working together
Core Team
Extended Team
Project Manager
SupportAnalystOther key
stakeholders
BusinesOwner
Consultants
Iteration Manager
Teamlead
Team Member
Bus.SME
Team Specialist
Project Officer
Quality Assurance
CommsOfficer
ProgramManager
Project Sponsor
Image http://www.befitlifestyle.com/images/CorporateTeamHands.jpg
Cross functional team
Skills
Adaptive planning
Image: http://www.antipatterns.com/images/5fig6_01.gif
React to change
Frequent small releases
Image: http://images.askmen.com/blogs/news/the-big-bang-experiment.jpg
Small iterations
Release often
Continuous feedback
Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg
Keep everybody
in the loop
Sustainable pace
Image: http://www.m-t-d.co.uk/images/06.Feedback.jpg
40 hour week
Test driven development
Image: http://interacc.typepad.com/.a/6a01053596fb28970c0120a60feb37970c-400wi
Acceptance criteria
for every story
Continuous integration
Image: http://www.aboutmyplanet.com/wp-content/blogs.dir/10/files//2007/11/traffic-light.jpg
Integrate with other
teams, including IT
Automation
Image: http://www.jmorganmarketing.com/wp-content/uploads/2010/01/automation.JPG
Automate simple tasks,
learn your tools
Visualise the flow
Get it in peoples faces
Case
Study
#1
Human
Resources
Image: http://www.jobschmob.com/images/cartoons/abandon_hope_human_resources_cartoon.jpg
The problem: eLearning + ...Image:: http://goinnovate.com/elearning/images/e-learning.jpg
The solution: DeliverImage:: http://www.globalstudio.co.uk/images/content_implement.jpg
Release planning
Focus on valueImage:: http://www.rejoiceministries.org/images/most_important.gif
Break it downImage:: http://www.lbc1.org/salvation/split.gif
SpikeImage:: http://www.dsr.wa.gov.au/assets/images/News/javelin.jpg
Visualise handoffsImage:: http://d3employeesolutions.co.uk/images/handover.jpg
Agile
Approach
Image: http://www.flickr.com/photos/jessicagarro/4264658790
Concept
5%
Image http://legacy.lclark.edu/faculty/jsmiller/objects/idea_bulb.jpg
Initiate
10%
Image http://propertymanagementgroups.com/MonopolyGO.jpg
DeliverImage http://www.xdin.com/Portals/4/Images/develop-n-deliver.JPG
80%
DeployImage http://www.pcfixexpress.com/images/happy_office.jpg
5%
Case
Study
#2
Finance
The problem: Invoices
Image: http://img4.allyou.com/i/2008/06/cut-utility-bills-l.jpg?400:400
The solution: Central flow
Image: http://www.razorleaf.com/wp-content/uploads/2009/10/Simple-Flowchart-Drawing-with-Hand.jpg
1 week iterations
Image: http://cs.artjewelrymag.com/artcs/blogs/artjewelry/Addie/CalendarMuttertag.jpg
Story cards
With acceptance criteria
Pilot early
Big visual charts
Image: http://img4.allyou.com/i/2008/06/cut-utility-bills-l.jpg?400:400
Futurespective
Agile or
lean?
Image: http://www.workswithu.com/wp-content/uploads/2009/03/mac-and-pc-and-linux.jpg
A different starting point
Image: http://www.seeklogo.com/images/W/Windows_Start_Button-logo-E22A93EDB0-seeklogo.com.gif
It’s about eliminating waste
Image: http://img.timeinc.net/time/photoessays/2009/e_waste/e_waste_01.jpg
Just in timeImage: http://scrapetv.com/News/News%20Pages/Everyone%20Else/images-4/clock.jpg
Right material
Right time
Right place
Right amount
8 types of waste
WaitingOver
productionTransport
No Value Add InventoryUnder Utilised
People
Defects Motion
Lean process
Identify value
Map the value
stream
Create flow
Establish pull
Seek perfection
Managing to learn
From authority focus
to responsibility focus
Image: http://www.projex.com/files/u1/grey_business_group.jpg
Kaizen (that’s improvement)Image: http://adriantips.com/wp-content/uploads/2009/04/karate-kid.jpg
Kanban
Image: http://www.pcgameshardware.com/screenshots/418x627/2009/10/Windows-7-Japan-07.jpg
Coffee Anyone?
Image: http://jsmw.files.wordpress.com/2009/09/img_4242.jpg
Comes from lean inventory
Image: http://www.resourcesystemsconsulting.com/blog/wp-content/photos/kanbancard.jpg
Image: http://cache.daylife.com/imageserve/0g4f1gmegc7eY/610x.jpg
Six rules of Kanban
Visualise the flow
Flow
Limit the work in progress
Pro
ble
m
!!!
Limit the work in progress
Pro
ble
m
!!!
Measure the lead time
Lead
Time
Work In
Progress
Kanban = support / maintain
Image: http://www.flickr.com/photos/seattlemunicipalarchives/3746038289
Kanban = reactive / queues
Image: http://www.flickr.com/photos/fernando/226930122
Scrumban = best of both
Image: http://www.flickr.com/photos/fernando/226930122
Case
Study #3
Windows
7 was an
agile
idea...Image: http://gnoted.com/wp-content/uploads/2010/02/Windows-7-Install-Now.jpg
SOE: Enabler or obstacle?
Image: http://image.4wheeloffroad.com/f/10471469+w750+st0/131_0809_09_z+perfecting_off_road_driving_skills_practice_bad_lands_adventure+learning_physics.jpg
Started with the developers
Image: http://www.adjustafresh.com/wp-content/uploads/2009/11/stop-collaborate-and-listen.jpg
The last time...
Image: http://www.teachinghacks.com/wp-content/uploads/860272_paper_pile.jpg
http://www.doit.wisc.edu/news/images/nov08/focusCalendar.jpg
This time...
Us & them
Image: http://www.teamworkpm.net/images/components/RADBlog/18/large/TeamworkPM_Launch_Dan_in_office.jpg
http://dyad14.files.wordpress.com/2009/08/desk-with-pile-of-papers.jpg
Agile
rollout
was our
idea
Image:
http://files.posterous.com/tiziano/prqWXctWQegKDJQiBm4yXvFfh6jeRTVLzoiyEJQAcBRQmOaI3Q3MMrfIpZrC/foto.jpg?AWSAccessKeyId=1C
9REJR1EMRZ83Q7QRG2&Expires=1280322428&Signature=tEM4mQN43Q15CmuRd7jwbNrgMds%3D
Driven from IT department
Image: http://2.bp.blogspot.com/_6-vqzBEWwCE/ST1nDszwQUI/AAAAAAAAHU0/NddZvqvw0uA/s400/The+IT+Crowd5.jpg
If IT already agile, or
working with IT on projects
Driven from business
Image: http://www.usnews.com/usnews/photography/office/images/1.jpg
If business heavy or the
CEO has read about it
Sponsorship & support
Image: http://www.usnews.com/usnews/photography/office/images/1.jpg
Corporate sponsor
Support down the line
Branding
Process
Image: http://www.coastsolutions.co.uk/images/business-process-mapping-large.jpg
Business will want some
sort of process to follow
Culture
Image: http://cdainspired.com.au/blog/wp-content/uploads/2007/07/stairway_to_success.jpg
Top down
Bottom up
Communications & message
Image: http://dallasmorningviewsblog.dallasnews.com/megaphone-kid-cropped.jpg
Consistent message
Learn
Image: http://chud.com/nextraimages/6-16%20kotter6.jpg
Troaching
Mentoring
Pilot & measure success
Image: http://exchange.ariba.com/servlet/JiveServlet/showImage/38-1171-1146/Pencil.jpg
Pilot where acceptance
Communicate success
Wrap Up
Image: http://blogs.msdn.com/blogfiles/stevecla01/WindowsLiveWriter/Windows7forChristmas_12279/so-2008-12CAJJC4U2_thumb.jpg
Back to basics
Image: http://www.pure-essence.net/stuff/geekyTshirts/c%20dos.jpg
Start with software devs
Image: http://www.microsoft.com/web/media/headers/vs-hero.jpg
Or start with the business
Image: http://i2.cdn.turner.com/cnn/2010/TECH/innovation/06/30/microsoft.2010.wired/t1larg.microsoft.office.courtesy.jpg
Visualise tasks
Image: http://images.jakeludington.com/vista/defend_your_wow.jpg
Focus on value
Image: http://theinspirationroom.com/daily/print/2009/10/windows_7_simplify_my_pc.jpg
Eliminate risk
Image: http://toastytech.com/guis/bobboot1.gif
Definition of done
Image: http://www.arkhipov.com/blog/ShipIt-new.jpg
Make it fun
Image: http://home.iprimus.com.au/bobb777/assets/images/Spider-Solitaire-Win7.jpg
Kaizen (Improve)
Image: http://bink.nu/blogs/news/linuswin7_084F3D27.jpg
Whose Idea? Who Cares!
Image: http://news.softpedia.com/images/news2/I-m-a-PC-and-Windows-7-Was-My-Idea-Video-Ads-Available-2.jpg
Questions ??
Craig Smith
http://www.suncorp.com.au
http://www.agileacademy.com.au
@smithcdau
Suncorp is one of Australia and New Zealand's largest diversified financial services providers, supplying
banking, insurance and wealth management products to around 9 million customers through well-
established and recognised brands such as AAMI, Australian Pensioners Insurance Agency, Shannons,
Vero, Asteron and Tyndall, as well as Suncorp and GIO. Today, Suncorp is Australia's fifth largest bank
and second largest domestic general insurance group, with over 16,000 staff. Suncorp has
representation in 450 offices, branches and agencies throughout Australia and New Zealand.
(http://www.suncorp.com.au)
The Agile Academy is the next wave in Agile learning and collaboration. Designed for IT professionals,
the Agile Academy is a knowledge hub that promotes Agile related learning, knowledge sharing and
capability development across the IT industry. We offer an integrated curriculum of leading edge
courses across the entire solution development life cycle, covering all roles at varying levels.
(http://www.agileacademy.com.au)