"i'm one of you, and i'm here to help!" lessons learned from the tbsr external...

7/27/2019 "I'm One of You, and I'm Here to Help!" Lessons Learned from the TBSR External Review Process (178472600)

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“I’m One Of You And I’m Here To Help! ”

Lessons Learned from the TBSr External Review Process



Meet The Panel

McCombs School of BusinessThe University of Texas at Austin

David Burns

Director, Computer Services



Meet The Panel

Smeal College of BusinessPenn State University

Ginger Breon

Assistant Dean for Administration

and CIO



Meet The Panel

Terry College of BusinessThe University of Georgia

Brad Hunt

IT Executive Director

Chair, Technology in Business

Schools Roundtable



Meet The Panel

McDonough School of BusinessGeorgetown University

John Carpenter

Chief Technology Officer



Meet The Panel

College of BusinessMinnesota State University,

Mankato

Bryan Hoffman

Director of Technology



Why Peer Review?



Poll – Been Reviewed?



Review Types

Audit



Review Types

Consultant

© 20th Century Fox



Review Types

Peer



Poll – What Kind of Review?



Why Peer Review?

Expertise

Openness & Trust

Birds of a feather can talk together

Cost Effective

Risks

Rigor

Group-Think



Why Does This Work For TBSr?

People

Process

Data



People - TBSr www.tbsroundtable.org



TBSr Fast Facts

Formed in 2004

AACSB Accredited Business

School IT Leaders

94 Member Institutions

Goals

To foster collaboration

Improve quality

Share best practices

Activities

Active Google Group

Annual IT Survey

Annual Conference

External Review

Service

4651

5748

63

81

94

0

20

40

60

80

100

FY07 FY08 FY09 FY10 FY11 FY12 FY13



TBSr Members

American University

Arizona State University

Auburn University

Baylor University

Belmont University

Boise State University

Bowling Green State University

Brock University

Case Western Reserve UniversityCentral Michigan University

Christopher Newport University

College of William and Mary

Colorado State University

Delaware State University

Drake University

Duke University

East Carolina University

Eastern Michigan University

Emory University

Florida State University

Georgetown University

Indiana University-

Bloomington/Indianapolis

Kennesaw State University

Loyola University Maryland

Miami University

Michigan State University

Middle Tennessee State University

Minnesota State University - Mankato

Montclair State University

Morgan State University

Oregon State University

Queen's University Ontario

Rice University

Rutgers-The State University of New

Jersey-Newark

Syracuse University

Texas Christian University

Texas Southern University

The George Washington University

The Ohio State University

The Pennsylvania State University

The University of Akron

The University of Alabama

The University of Arizona

The University of Georgia

The University of Iowa

The University of Texas at Arlington

The University of Texas at Austin

Tulane University

University of Alabama in Huntsville

University of Arkansas

University of British Columbia

University of Calgary

University of California- Davis

University of Central Missouri

University of Cincinnati

University of Colorado at Boulder

University of Dayton

University of Delaware

University of Florida

University of Kansas

University of Kentucky

University of Louisville

University of Maryland

University of Michigan – Dearborn

University of Minnesota

University of Minnesota Duluth

University of Missouri

University of Nebraska at Omaha

University of Nebraska-Lincoln

University of Nevada - Reno

University of New Hampshire

University of North Carolina at Charlotte

University of Northern Colorado

University of Notre Dame

University of Oklahoma

University of Oregon

University of Pennsylvania

University of Pittsburgh

University of St. Thomas-Minnesota

University of Tennessee at KnoxvilleUniversity of Utah

University of Vermont

University of Washington

University of Washington Bothell

University of West Georgia

University of Wisconsin - Madison

University of Wisconsin Oshkosh

Vanderbilt University

Virginia Commonwealth University

Washington and Lee University

Washington University in St. Louis

West Virginia University

Wilfrid Laurier University



TBSr Member Institutions



TBSr Annual Meeting

2004 University of Minnesota – Carlson 2005 Georgetown University – McDonough

2006 University of Wisconsin – Madison

2007 Penn State – Smeal

2008 University of Arizona – Eller

2009 Indiana University – Bloomington – Kelley

2010 University of Tennessee

2011 College of William & Mary - Mason 2012 University of Iowa – Tippie

2013 Vanderbilt University – Owen



Process



The External ReviewService Offering

A team of Business School IT Leaders will

provide customized review of your IT support

functions with specific recommendations for continuous improvement.



Things to note… The review is strictly voluntary

The review has no impact or connection to the AACSB

accreditation process, policies, or status.

The review is offered only to TBS Roundtable Members

The school will reimburse reasonable travel expenses

No other fees are assessed.

A TBSr Review will NOT

Offer recommendations on employment status

Offer security certification.



Framework Focus AreasResearch Support

Computing & Data Requirements

Faculty SatisfactionBusiness or University Library Resources

Research Software

Classroom and Instructional SupportClassroom Equipment and Support

Distance education/support/course development

Physical and Virtual Labs

Software Compliance w/ Course specific software

Lecture Capture

Administrative and Application SupportDepartmental Support

Lab and Classroom scheduling

Applications & Data

Financial Systems

Course Evaluations

Contract Management

Data integration / Business Intelligence

Digital Signage

Desktop supportHelp Desk and Support EffectivenessEquipment Lifecycle Management

Budget Responsibilities

Student Support

Mobile device support

Risk ManagementRisk Assessment Process/Plan

Business Continuity/Disaster Recovery

Software compliance

Infrastructure ManagementIdentity Management

Storage, Servers, BackupVirtualization

Networking

Monitoring

Power Management

Phones

MetricsCustomer Satisfaction

Cost of Services

Data growth and management

Service levels

Organizational ManagementBudget Management

Vendor Relationships

IT Service Portfolio Management

GovernanceHow are decisions made?

How are priorities set?

Where does guidance come from?

IT support and expenditures happening outside of the IT Department

Event SupportRegistration Systems/Scheduling

Equipment Loaners

Payment Processing

AV Technical Support/Setup

Video/Audio Recording

Speaker Management

Guest accounts



Process Details

Setting the scope Challenges/Goals

Building the team

Discovery

Before the On-Site

Strategic plans/Org charts/Budgets/Metrics

Central/De-Central Responsibilities

Similar to Accreditation

Familiar



Data



Data Points

Survey

Survey sub-set for review

Discussion Groups

Ad-Hoc Visits

New Construction

Organizational Changes

Service Offerings/Tools/Technology



Benchmarking for McCombs



Google Groups Activity70 conversations since July 2012 Academic IntegrityAccess to your building after hours

Adjunct Processes

Alumni System

Another question- about Software Training

Automated Process for Migrating Outlook Clients

Best Conferences

Bloomberg Lab Applications

B-School Mobile Apps

Building Hours

Closed Captioning in Mediasite or Camtasia

Cloud Computing

CMS Options

CRM Solutions

CRM Systems

data/stock ticker software

Desktop Virtualization

Do you adopt Val-IT Framework?

Does anyone have experience with Instructional

Connections Inc?

Electronic Testing Environment

Entrepreneurship simulation

eTesting Center

FW: ToutApp / YesWare / Other options?Growth vs Keeping the Lights On

Hiring Management Software

Intranet Security

iPads for Grad Programs

Is Academic Technology Part of IT?

Laptop requirement

LED Tickers

Loaner iPads

Mapping Windows Shares Across The Internet

MS Surface Pro: Replacement for Tablet andLaptop?

Online Backup Services

Online Courses

outsourcing

Personal/desktop lecture capture

Policies on website news articles

Policy for broken equipment

Projected budgets

RAID 10 recovery advice

Remote Content Delivery

SalesForce

Scanning capabilities on copiers for student use

Scheduling Software

Supporting Macs

Systems to manage rooms scheduling LCDs

Course Evaluations

HelpDesk Ticketing System

Computer Replacement Policies

Alumni Access to Licensed Databases

Panopto Implementation

Digital Signage

iPAD Charging Stations

Classroom Projectors

RDP Access

SalesForce Integration and Operating costs

Donor Wall Plaques

Campus Wide Qualtrics License Management

MBA FocusMBA Student Lounge

Membership Management Software

Monitor Question

MS Surface Pro: Replacement for Tablet and

Laptop?

Online Backup Services

Online Courses

outsourcing

Personal/desktop lecture capture

Policies on website news articles

Policy for broken equipment

Projected budgets

RAID 10 recovery advice

Scanning capabilities on copiers for student use

Scheduling Software

Supporting Macs

Systems to manage rooms scheduling LCDs

Talisma CRM

Technology Fees

Technology requirements for students

Testing on Notebooks

Updating College Walls

Web RedesignYou want what!?

Laptop requirement

LED Tickers

Loaner iPads

Mapping Windows Share Drives Across The

Internet

MBA Focus

MBA Student Lounge

Membership Management Software

Monitor Question



Case Studies



Minnesota State University, Mankato(Case Study)

from a Dean’s perspective: Brenda_Flannery_testimonial

https://www.kaltura.com/index.php/extwidget/preview/partner_id/757672/uiconf_id/20100652/entry_id/0_7747k4oy/embed/auto?

https://www.kaltura.com/index.php/extwidget/preview/partner_id/757672/uiconf_id/20100652/entry_id/0_7747k4oy/embed/auto?



McCombs School of Business(Case Study)

The nine most

terrifying words in theEnglish language are

"I'm from Central IT,

and I'm here to help."




Requested Areas of Focus

Resource and Service Benchmarking

Integration with central IT services

Best Practice Consultation

Research Support

Distance/Online Education Technology

Collaborative Student Learning Environments



IT GovernanceCommittee

WebWeb

Operations

FacultySupport

Administrative




Win. Win. Win.



The Dean’s Perspective

Advice on targeting investment dollars

Assessment of past investment effectiveness

Exposure to other institutions practices

Cost-effective vis-a-vis other alternatives



The College IT Director Perspective

An opportunity to learn from some of the best in thebusiness

A terrifying exposure of your weaknesses and missteps

A confirmation of your efforts

A chance to have reinforcing voices to influence

particular goals



The Review Team Perspective

Gain ideas on how we can better manage our ownsituations.

Notoriety – presented to other institutions as “experts”

Build stronger relationships with team members and theTarget IT Director

It can also provide valuable consulting experience that

can be used externally and internally.

Takes a good bit of time and effort



Building A ReviewProcess



Building A Peer Review Process

Community

Educause

Accreditation

Regional

Resources

Surveys

Reports

Audits

FrameworkGoals

In-Bounds

Out-of-Bounds

External

Review

Program



Accrediting Agencies (100+)Middle States Commission on Higher Education

New England Association of Schools and Colleges Commission on Institutions of Higher Education

New England Association of Schools and Colleges Commission on Technical and Career Institutions

North Central Association of Colleges and Schools The Higher Learning Commission

Northwest Commission on Colleges and Universities

Southern Association of Colleges and Schools Commission on Colleges

Western Association of Schools and Colleges Accrediting Commission for Community and Junior Colleges

WASC Senior College and University Commission

Association for Biblical Higher Education Commission on Accreditation

Association of Advanced Rabbinical and Talmudic Schools Accreditation Commission

The Association of Theological Schools in the United States and Canada Commission on Accrediting

Transnational Association of Christian Colleges and Schools Accreditation Commission

Accrediting Bureau of Health Education Schools

Accrediting Commission of Career Schools and Colleges

Accrediting Council for Continuing Education and Training

Accrediting Council for Independent Colleges and Schools

Council on Occupational Education

Distance Education and Training Council Accrediting Commission

National Accrediting Commission of Career Arts and Sciences, Inc. AACSB International –The Association to Advance Collegiate Schools of Business

ABET

Academy of Nutrition and Dietetics

Accreditation Council for Education in Nutrition and Dietetics

Accreditation Commission for Acupuncture and Oriental Medicine

Accreditation Commission for Audiology Education

Accreditation Commission for Education in Nursing

Accreditation Commission for Midwifery Education

Accreditation Council for Business Schools and Programs

Accreditation Council for Pharmacy Education

Accreditation Review Commission on Education for the Physician Assistant, Inc.

Accrediting Council on Education in Journalism and Mass Communications

American Academy of Forensic Sciences Forensic Science Education Programs Accreditation Commission

American Academy for Liberal Education

American Association for Marriage and Family TherapyCommission on Accreditation for Marriage and Family Therapy Education

American Association of Family and Consumer Sciences Council for Accreditation

American Bar Association Council of the Section of Legal Education and Admissions to the Bar

American Board of Funeral Service Education Committee on Accreditation

American Council for Construction Education

American Culinary Federation Education Foundation Accrediting Commission

American Dental Association Commission on Dental Accreditation

American Library Association Committee on Accreditation

American Occupational Therapy Association Accreditation Council for Occupational Therapy Education

American Optometric Association Accreditation Council on Optometric Education

American Osteopathic Association Commission on Osteopathic College Accreditation

American Physical Therapy Association Commission on Accreditation in Physical Therapy Education

American Podiatric Medical Association Council on Podiatric Medical Education

American Society of Landscape Architects Landscape Architectural Accreditation Board

American Speech-Language-Hearing Association Council on Academic Accreditation in Audiology and

Speech-Language Pathology

American Veterinary Medical Association Council on Education

Association for Clinical Pastoral Education, Inc., Accreditation Commission

Association of Technology, Management, and Applied Engineering

Aviation Accreditation Board International

Commission on Accreditation for Health Informatics and Information Management Education

Commission on Accreditation for Respiratory Care

Commission on Accreditation of Allied Health Education Programs

Commission on Accreditation of Healthcare Management Education

Commission on Collegiate Nursing Education

Commission on English Language Program Accreditation

Commission on Massage Therapy Accreditation

Commission on Optician Accreditation

Council for Accreditation of Counseling and Related Educational Programs

Council for Interior Design Accreditation

Council on Accreditation of Nurse Anesthesia Educational Programs

Council on Chiropractic Education

Council on Education for Public Health

Council on Naturopathic Medical Education

Council on Rehabilitation Education Commission on Standards and Accreditation

Council on Social Work Education Office of Social Work Accreditation

International Assembly for Collegiate Business Education

International Fire Service Accreditation Congress Degree Assembly

Joint Review Committee on Education Programs in Radiologic Technology

Joint Review Committee on Educational Programs in Nuclear Medicine Technology

Liaison Committee on Medical Education

Midwifery Education Accreditation Council

Montessori Accreditation Council for Teacher Education

National Accrediting Agency for Clinical Laboratory Sciences

National Architectural Accrediting Board, Inc.

National Association of Nurse Practitioners in Women’s Health Council on Accreditation

National Association of Schools of Art and Design Commission on AccreditationNational Association of Schools of Dance Commission on Accreditation

National Association of Schools of Music Commission on Accreditation and Commission on

Community/Junior College Accreditation

National Association of Schools of Theatre Commission on Accreditation

National Council for Accreditation of Teacher Education

National Environmental Health Science and Protection Accreditation Council

National Recreation and Park Association Council on Accreditation of Parks, Recreation, Tourism, and

Related Professions

Network of Schools of Public Policy, Affairs, and Administration Commission on Peer Review and

Accreditation

Planning Accreditation Board

Psychological Clinical Science Accrediting System

Society of American Foresters

Teacher Education Accreditation Council Accreditation Committee



Conducting A Review

Find aVictim

Solicit TeamMembers

Set ASchedule

Pre-Work

Benchmark

On-SiteKickoff

On-SiteInterviews

Out-Brief

Report



Building A Peer Review Process Finding Your Community

Educause Affinity Groups

Other Accrediting Bodies

Regional Affiliations

Developing a Framework

Organizing Assets Soliciting and Managing Requests

Conducting the Review

Easy first target

Pre-work

Onsite

Report

Sharing the Successes



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"i'm one of you, and i'm here to help!" lessons learned from the tbsr external...

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