iit 13 - it fundamentals(session 1)

7/29/2019 IIT 13 - IT Fundamentals(Session 1)

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Introduction to IT

By:

Deepali Bhardwaj


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Course Objective Objective: The objective of the course is to explain to the

student the role of IT in organizations. Make studentsfamiliar with:

Role of IT in organizations and the value derived from IT

Leveraging IT for competitive advantage

Enterprise applications for collaborative, global Business

Role of Data, Databases and Data-warehousing

Usage of MS Access and MS-Excel and its application

Importance of Decision Support Systems( DSS) & ManagementInformation Systems in business

Managing global projects and systems

9/10/2013 2Introduction to IT


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Introduction To IT

By:

Deepali Bhardwaj


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Why Are Information Systems BecomingImportant? Computers are now an integral part of society and

business

Globalization Emergence of digital firms Knowledge Society

New technologies influencing business



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Digital Firms In the emerging, fully digital firm

Significant business relationships are digitally enabledand mediated

Core business processes are accomplished throughdigital networks

Key corporate assets are managed digitally

Digital firms offer greater flexibility in organizationand management Time shifting, space shifting



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Role Of Information Systems In Business Increasingly, IT becoming integral to corporate

strategies to achieve corporate goals

Businesses invest heavily in information systems toachieve six strategic business objectives:

Operational excellence New products, services, and business models

Customer and supplier intimacy Improved decision making Competitive advantage Survival



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Information Systems Information System: Organized combination of

Hardware

Software

Communication networks

Data

People

that collects, transforms and disseminatesinformation in an organization to support decision

making



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Function Of An Information System



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Using information systems effectively requires an understanding of the

organization, management, and information technology shaping the systems.

An information system creates value for the firm as an organizational and

management solution to challenges posed by the environment.

Dimensions Of Information Systems

Strategy to respond to business

challenges

Decision MakingFormulate Plans

Allocate Resources

Structure

Business Processes

Politics

People

Culture

Hardware

Software

Networks

Data Management



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Business Information Value Chain


Value of information system determined in part by extent towhich it leads to better decisions, greater efficiency, and

higher profits


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Business Information Value Chain Investing in information technology does not

guarantee good returns

Factors:

Adopting the right business model Investing in complementary assets (organizational and

management capital)

Assets required to derive value from a primary investment

Firms supporting technology investments with investmentin complementary assets receive superior returns

E.g.: invest in technology and the people to make it workproperly



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Organization:

Processes for pizza ordering, tracking, providingstatus reports etc

Training employees in using Pulse and PulseEvolution

Customizing orders using touch screen

Compiling sales figures

Customer information

Process for training users in online ordering systems

Franchise politics: refusal to adoption

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Organization / Management / TechnologyElements

Introduction to IT


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Management:

Monitoring service levels and costs

Promoting companys strategy of superior customerservice and quality of delivery

Decision to invest in computer systems for better

customer service, reduce delivery costs and increase

revenue

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Introduction to IT


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Technology:

Thin client /server networks

Automated cash registers Scanners

Online simulation software

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Introduction to IT


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Operational excellence New products, services, and business models Customer and supplier intimacy Improved decision making Competitive advantage Survival

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Which of the Six Strategic BusinessObjectives were met by the Dominosinitiative

Introduction to IT


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What Is A Business ProcessA process is defined as

a specific ordering of work activities across time and place with a beginning, an end

clearly identified inputs and outputs a structure for action

May be tied to functional area or be cross-functional



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The Order Fulfillment Process

Fulfilling a customer order involves a complex set of steps that requires the close

coordination of the sales, accounting, and manufacturing functions.

Business Processes And IS



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Business Processes And ISInformation systems enhance business processes in

two ways: Increasing the efficiency of existing processes. Enabling entirely new processes that are capable of

transforming the business



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Functional Sales and marketing systems Manufacturing and production systems Finance and accounting systems Human resources systems

Constituency Operational Systems

Management Support Systems MIS, DSS, EIS

Types of Business Information Systems



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Enterprise ERP, SCM, CRM, KM

e-Business, e-Commerce

Intranets and Extranets

Collaboration and Communication systems E-Mail, Instant Messaging, Cell phones and

Smart phones, Wikis, Social Networking

Types of Business Information Systems



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What kind of IS applications are used byDominos? How are these applicationsrelated to Dominos business strategy?

Introduction to IT

Transaction processing

Customer Relationship management for customer service e-Business and e-Commerce Knowledge management


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Responsible for IT services Creates IT strategies in alignment to business

strategies Maintaining hardware, software, data storage,

networks Identifies new system requirements and develops

new products and services

The IS Function In Business



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IS Function Within Business - 1



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iit 13 - it fundamentals(session 1)

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