iii. lead tracking and management tools call source: tracks sources for phone leads and records...
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III. Lead Tracking and Management Tools
• Call Source: Tracks sources for phone leads and records phone calls
• Vaultware: Real time unit availability and pricing• Lead2Lease: Lead management system• Level One: 24/7 call center• Google Analytics: Measures traffic to property website
Vaultware Lead2Lease
Website Metrics – Google Analytics
IV. Community Outreach & Advertising
Free community outreach• Churches• Community Centers, Housing Agencies, Medical
Offices• Retailers – grocery stores, pizza delivery
Free/Inexpensive paid advertising• Bozzuto.com (corporate website, basic templates)• Craigslist, Facebook, Twitter• Blind ads (list income restrictions but not specific
community name)• Senior Beacon, Express, The Examiner, The Gazette• Radio advertising
Bozzuto.com
Paid Advertising
• Internet Advertising:– Google/Yahoo pay-per-click – Craigslist enhanced listings– Apartments.com– ApartmentShowcase.com– ApartmentGuide.com– ForRent.com– WashingtonPost.com– Rent.com– 4WallsinDC.com– MyNewPlace.com– Facebook.com– Yahoo Local– Google Maps– Capture the Market Videos
• Print Advertising:– Washington Post – Apartment Showcase– Apartment Guide– For Rent Magazine
• Mass Transportation Signage:– WMATA (rail or bus)
Internet Advertising
Internet Marketing Tools – Email Campaigns
V. Best Practice Recommendations Develop an organized marketing campaign (branding, collateral
materials, ad sources, etc.)
Ensure thorough understanding of competitive properties (location, rents, features/amenities, concessions, etc.)
Focus on positive future resident and current resident experience (hospitality, signature services, etc.)
Hire a professional and knowledgeable staff (dress code, interpersonal and marketing skills, etc.)
Maintain a clean and inviting property (fresh scents, manicured landscaping, etc.)
Establish partnerships with housing agencies, local employers and advertising vendors
Continue driving traffic with ad sources to establish on-site waiting list