Company DetailsCompany Details

Operations OfficesGreenville, SCGreer, SCEasley, SCHonea Path, SCFountain Inn, SCGreensboro, NCWinston-Salem, NCSeven Springs, NCLaurenburg, NCPonotoc, MSTiplersville, MS

Founded:

1955

Owner:

Hendley Family

Corporate Headquarters:

Greenville, SC

Five Points, ALAcworth, GAKingsland, GAMarietta, GALaGrange, GAChattanooga, TNBartlett, TNRussell Springs, KYBlacksburg, VA

HeadquartersGreenville, SC

Annual Sales:

$94,900,000

Employment:

4,260

Businesses:IH Services, Inc. –

$52,000,000Janitorial & Labor Services2,700 Employees

Pinnacle Staffing –

$38,000,000Temporary Staffing1,560 Employees

Gatekeeper Maintenance -

$1,400,000Full Service Maintenance

Newbold Services LLC -

$3,500,000Janitorial & Labor ServicesCertified Minority Business Enterprise185 Employees

Current Service Current Service AreaArea

Professional AssociationsProfessional AssociationsBuilding Service Contractors Association InternationalBuilding Service Contractors Association International

IH Services, Inc. has been a BSCAI contractor since 1980. Ryan Hendley, IH Services’

CEO, served on the board for the eight years (first as Treasurer, two years as Vice President, and served as President in 2003).

BSCAI members are professionals who seek to further the image of the building service industry. We adhere to a code of ethics

which advocates fair business among cleaning contractors. Through BSCAI meetings and correspondence, we are kept informed of up-to-date management techniques, personnel issues, and ways to cut customers’

expenses. This benefits our associates and the companies we service.

Six of IH Services’

executives have been awarded the designation of CBSE –

the highest certification for cleaning professionals awarded by the BSCAI.

2003 President -

BSCAI

10201 Lee Highway

Suite 225

Fairfax, VA 22030

703-359-7090 tel

703-352-0493 fax

CertificationsCertifications

The Standard applies to management, operations, performance systems and

processes.

Compliance with the Standard demonstrates that the organization is

structured to deliver consistent quality systems that are designed to meet the customer’s needs and expectations.

IH Services is certified by the International Sanitary Supply Association (ISSA) in the Cleaning Industry Management Standard (CIMS) – the only consensus based on management standards in the cleaning industry.

CURRENT MARKETS

Airports Automotive Commercial Distribution Healthcare Building Products

Carpets Chemicals Consumer Goods Electronics Food Furniture

Glass Heavy Equipment

Pharmaceutical Textiles Wire Newspapers

Printing Paper & Lumber Tire & Rubber Utilities

Total Janitorial Sweeping Machine Cleaning Material Handling Painting

Periodic Cleaning Overhead Cleaning Baler Operations Fork-Lift Operators Sweeper/Scrubber

Caster Maintenance Lighting Maintenance Air Washing Cleaner Grounds Maintenance Recycling

IH SERVICES, INC.IH SERVICES, INC.

List of List of ServicesServices

Total Janitorial

Sweeper/Scrubber

Operator

Fork Lift Operators

Equipment Cleaning & Lubrication

Hard Floor Maintenance

Waste

Handling

Baler

Operation

Trash Hauling Grounds Maintenance Carpet Care Programs

Overhead Cleaning Module Cleaning Merge Bed Cleaning Pallet Repair Box Sortation/Packing

Cab/Trailer Washing PaintingTrailer

Washout

Lighting Maintenance Recycling Programs

IH SERVICES, INC.IH SERVICES, INC.

List of List of ServicesServices

Total Janitorial

Sweeper/Scrubber

Operator

Fork Lift Operators

Equipment Cleaning & Lubrication

Hard Floor Maintenance

Waste

Handling

Baler

Operation

Trash Hauling Grounds Maintenance Carpet Care Programs

Overhead Cleaning Painting Merge Bed Cleaning Pallet Repair Box Sortation/Packing

Parking Lot Cleaning Lighting Maintenance Recycling Programs

List of List of ServicesServices

Management SupportManagement Support

The IH Services’

management team becomes involved with each customer prior to startup to establish goals and to ensure a smooth transition.

Monthly audits with the customer assist in measuring the progress of our mutual goals.

Satisfied Customer

Area Manager

On-Site Manager

Industrial Engineering

Human Resources

Operations Manager

Executive VP

Safety Program for a Safe Work EnvironmentSafety Program for a Safe Work Environment

Managed by Skilled Professionals

Ensures Development, Training & Compliance of our Associates

Partnered in Training with Liberty Mutual Insurance Company

Pre-Startup Safety Evaluations

Post Startup Safety Audits

Hazard Assessments

Individual Job Safety Analyses

Safety Manual

Safety Performance

Goals

Monthly Associate

Safety Meetings

Site Specific Safety

Program Audit

MULTI-FACETED APPROACH

Our Quality Assurance Program Our Quality Assurance Program Consists of:Consists of:

Established Goals

Pro-Active Management

Engineered Job

Schedules

Monthly Quality Audits

Daily & Weekly

Inspections

Customer Feedback

Employee RetentionEmployee Retention

Attendance Awards Employee of theMonth

Letters ofAchievement Bi-Weekly Paycheck Cross Training

Incentives

Holidays Vacation Insurance (Life,Health, Dental) Funeral Pay 401(k) for Account

Managers

Benefits

Employee BenefitsEmployee Benefits

Paid Holidays (5)

Paid Vacation (One Week)

401(K) for Project Managers

Health Insurance *

Dental Insurance *

Disability Insurance *

Life Insurance *

Funeral Pay

*Blue Cross/Blue Shield

Co-Pay

Paid Holidays (5)

Paid Vacation (One Week)

Health Insurance (Optional) *

Dental Insurance (Optional)*

Disability Insurance (Optional)*

Life Insurance (Optional) *

Funeral Pay

*Benefits in a Card*Low Cost*Optional

Hourly AssociatesSalaried Associates(Account Mgr., Supervisors)

Job Coverage SampleJob Coverage Sample

Transition ScheduleTransition Schedule

The IH Services’

transition term

begins 30 days prior to startup.

The Vice President of Operations,

Operations Manager, District

Manager, Account Manager,

Industrial Engineer and Human

Resources Manager comprise our

team to establish goals, design

the Job Schedules, and assess our

readiness to ensure a smooth

transition.

Client PartnershipsClient Partnerships

CHARLESTONINTERNATIONAL

AIRPORT

Crown Cork & Seal

Danaher Tool Group

Eastalco Aluminum Co. Emergency One

Welding & Cutting Products

Entertainment Distribution Company

Gerber Childrenswear

GranitevilleSpecialtyFabrics

GreenvilleCounty

Buildings

Grove Worldwide

HONDA POWER EQUIPMENT

SWEPSONVILLE, NC

Reliable Sprinkler Robert Bosch Tool Corp.

Healthcare System

Teledyne Electronics The Hand Therapy Center Furniture

UCO Fabrics

Williamette Industries

William Carter Co.

Yokohama Tire

BSH Home Appliances

Client PartnershipsClient Partnerships

BUSINESS DEVELOPMENT MANAGERBUSINESS DEVELOPMENT MANAGER CONTACT INFORMATIONCONTACT INFORMATION

• SETH BRUCE• IH SERVICES, INC.• BUSINESS DEVELOPMENT MANAGER• 800-868-3777 (OFFICE)• 864-423-1646 (CELL)• SBRUCE@IHSERVICES.COM• www.IHServices.com