IH Directors’ Conference

Lisbon 2013

Portuguese for IH Directors

IH Directors’ Conference Lisbon – Colin McMillan

IHWO Update and Quality Standards Revision

IH Directors’ Conference Lisbon - Lucy Horsefield

Our Conference Theme

The IH Experience The IH Experience

The IH Experience

The IH Quality Standards and Affiliation Agreement are the essential foundations of our clients ‘IH Experience’.

A ‘high quality language learning experience’ isn’t a unique selling point – it is expected and assumed.

Processes, systems, procedures, policies….

Not always very exciting but without them the IH Experience ‘magic’ can’t happen.

Quality Standards

Strategic Objective

Quality Management Targets

The new standards and report format should remove ambiguity with regards to ‘met’ and ‘not met’.

In 2014 we should aim to celebrate total compliance.

No requirements for any IH school anywhere.

Changes to the IH Charters

Changes to the IH Charters

• All staffing and employment matters (not just for teachers) are covered in the Staff Charter

• Teacher and Organisational Management Charter are shorter - no repetition!

• Branding and other key obligations from Affiliation Agreement are included in the report template but removed from the Charters

New - Young Learners

Client Charter

C5. IH schools that provide language learning services to clients

under the age of 18 shall:

-adhere to the relevant laws and guidelines of their country;

-establish, document and regularly review internal policies;

-provide teachers with specific training.

Study Abroad Charter has new section relating to junior residential schools

Staff Charter – Teacher T&Cs

‘S3 …..terms and conditions for contracted academic

staff shall comply with the following:

......a minimum paid annual holiday entitlement of 20

working-days (local exceptions agreed with IHWO will be

included in individual school affiliation agreements); ….

…A pro-rated provision of the above shall apply for part-

time, temporary or vacation centre teachers. Freelance

teachers should be treated fairly and reasonably’.

IH Charters are ‘ISO friendly’

• An ISO standard is in development called : 'Learning services for non-formal education and training - Specific requirements for providers of language learning services' ISO 29991-1.

• IH Charters re-write takes this into account

E.g. ‘C7. IH schools analyse client feedback and record action taken as a result of feedback to ensure continuous improvement’.

Report format and content

So what’s new?•New format to make the report less repetitive and more logical.•Topic-based rather than Charter-based•Clear criteria in all sections – for Inspectors and Schools

Why?To make the report more relevant, accessible and readable: a working document

Report format and content

2. Information from school (provided in advance)

2.1 Important Changes since last inspection:

Management, Ownership, Facilities, Staff

2.2 Marketing and Business Development

Business Development

Marketing Activities

Competitors

3. Action taken on any previous requirements

Report format and content

New Checklists

•Health and Safety – First Aid, Fire, Emergency•Physical Environment – cleanliness, comfort, maintenance/decoration, environment

Affiliation Agreement Obligations

Clauses from Affiliation Agreement relating to branding - Aff Ag. 6.1.4, Aff Ag. 6.1.5, Aff Ag. 6.1.

• Vote in revised Charters - 30th April 2013.

• Allow all schools 3 months to familiarise themselves with revised charters and new report format.

• Schools can conduct ‘self audit’ using report.

• Train inspectors Summer 2013.

• All IH schools inspected using new charters and report template from September 2013.

Quality Standards – Action Plan

• Self-study online training course - input, case studies and examples of completed reports.

• Comprehension tasks to ensure familiarity with the Affiliation Agreement and revised charters.

• Write a report in new format.

• Ensure informed about IH Brand Guidelines.

• Standardisation and refresher training every 2 years.

Quality Standards – Inspectors

Standardised, clearly specified and tightly monitored time frames for meeting requirements.

3 months for important requirements that take time. E.g. Incorrect use of brand mark, lack of teacher development sessions.

6 months for longer term requirements. E.g. teacher qualifications, observation programme.

Re-inspection of schools after 1 year if they have 5 or more requirements.

Quality Standards – Requirements

We plan to create a new data collection form within Affiliates’ Area that schools update can annually.

What data? Company Clients, Exams, Student numbers….

How much detail do we need? It may be be different for Community and Study Abroad schools.

Numbers of students‘ weeks and hours? Age, profession of students? Where they come from?  We will review the work GAELA has done to ensure we collect what is valuable.

IH Data Collection Project

Membership Satisfaction Survey

“We are delighted with

what we get from IH.”(Improve our

members delight)

• Responses representing 106 schools which is

68% of network (72% in 2012)

• 28 countries (optional)

• 60% Community schools, 40% Study Abroad

(or both SA and community)

Who replied?

• Good range of members with regards to length

of affiliation. (Last year 30% were new schools).

School Turnover

Who replied?

Answer OptionsResponse

2012Response

2013

Less than 200,000 Euros 31% 22%

200,000 - 349,999 Euros 16% 14%

350,000 - 999,999 Euros 23% 36%

1,000,000 - 1,999,999 Euros 13% 12%

2,000,000 - 2,999,999 Euros 7% 7%

3,000,000 - 4,999,999 Euros 5% 3%

More than 5,000,000 Euros 5% 6%

Overall satisfaction with benefits received from IHWO

Profitability in 2012 compared with 2011

Membership Feedback

Answer Options

Response 2012

Response 2013

we were not profitable in 2012 20% 16.2% profit stood the same 13.3% 19.1% profit decreased by less than 5% 6.7% 2.9% profit decreased by more than 5% 6.7% 8.8% profit decreased by more than 10% 9.3% 14.7% profits increased by less than 5% 13.3% 7.4% profits increased by more than 5% 16% 13.2% profits increased by more than 10% 17.3% 17.6%

• Increase in Adult courses - exams and training to improve work prospects.

• Increased demand for 1 to 1.

• Increase in demand for Kids and Teens (except for in locations where state school language lesson improving).

• SA schools source of students is changing – drop in students from Asia, more from Latin America.

Changing customer base

• More marketing and promotion

• Tougher on quality issues and inspections

• Some SA schools would like to do more together.

• Business support

• More promotional material

Requests for the future

IH Achievements and Timeline

• 20 schools responded (displayed in corridor)

• Wiki page or online scrapbook

• English Club TV will create an ‘IH Timeline’

promotional video.

Conference Programme

• IH Lisbon Party and Wine Auction

6.30 onwards

• Don’t forget – Proposals, Suggestions and

Man Com election nominations

IH Directors’ Conference Lisbon 2013

Academic Team Update

60th Lesson Plan Competitionand 60th materials

60th Lesson Plan Competitionand 60th materials

New Teacher Development Courses – Very Young Learners

and Teacher Trainer

New Teacher Development Courses – Very Young Learners

and Teacher Trainer

IH 60th Anniversary Online Events

IH 60th Anniversary Online Events

• 24&25th May 2013

60 Ideas for 60th Anniversary Online Conference

• Autumn 2013 Online Seminar Series culminating in live and online event in mid November.

IH 60th Anniversary Online Events

• 60th Timeline

• 60 Tips for Teachers and Learners

IH 60th Video Projects