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IGNITED MINDS SOLUTIONSPVT LTD

COMPANY PROFILE

INTRODUCTION

IGNITED MINDS SOLUTIONS• Our management team comprises of people from both technology and management

backgrounds. Hence as an organization we have solid expertise in both technology and organizational development. We combine our core technical expertise with proactive thinking and strategic planning to deliver solutions that add great value to our clients businesses.

• The work culture at IMS not only provides an open environment that encourages and supports excellence at work but also creates opportunities for all-round growth and development at lateral and vertical levels. The work culture embodies an open door policy, a conducive work environment, concern and empathy, touch and feel leadership and work hard - play hard ethics.

• IMS’s Call center services combine domain expertise, process skills and technology to deliver world-class process services.

• We are in business from past 10 years

IGNITED MINDS SOLUTIONS

• Our mission is to provide win-win solutions to our customers and clients.

• We listen to our clients and customers.

• We focus on client benefits to maximize process adherence and maximize service quality.

• Nothing is too obvious for us and we pay full attention to even the smallest details.

• Integrity, trust and respect for clients and individuals are our strengths.

PHILOSOPHY


• Our Philosophy

Integrity and ethics in all that we doQuality in our thoughts and actionsGrowth based on personal excellenceInnovation through implementing ideasRespect for clients, customers and colleaguesSuccess through teamwork and teams skills.

Maintaining trust of the client.

SERVICES OFFERED


Services Offered

• Outbound Telemarketing Services• Web-enabled customer care• Customer satisfaction surveys

• Lead generation

• Technical support


• Our Team IMS Business Solutions has a team of highly experienced and

dedicated professionals from different fields like;

• Call center Services• Knowledge process outsourcing • Technical services• Finance and Administration.

Apart from the core team IMS Business Solutions also has Hired help of

• CA’s, Lawyers• Hardware, Networking and• Security Experts.

INFRASTRUCTURE

IGNITEDMINDS SOLUTIONS

Infrastructure

We currently have 20 active seats for to go-live with 24 hours notice with a capacity to ramp up to 50 seats within 10 days of notice.

Our IT Setup consists of: • Intel Xeon Core2 Duo based server with RAID configuration to provide seamless

data backup.• Complete managed voice solutions from Cordia IT.• Best-in Class Audio Code• Intel dual-core processor based workstations for enhances performance.• VPN for remote access to senior personnel & clients.• X-Lite soft dialler (Powered by CounterPath).


Infrastructure (Manpower)

We realize that our IT systems will need to be complemented by enthusiastic team members to deliver on client expectations. To ensure our team members feel motivated to perform we have:

• Centrally Air-conditioned premises• Ergonomic chairs to ensure comfort• On the house performance bonus schemes• Open door policies for suggestions and innovations• Door-to-door pick n drop transport facility

OUR CLIENT

IGNITED MINDS SOLUTIONS Clients

• METROfi• TUCAN CLAIMS• LONGTALK• SWITCH 2 CHEAPER CALLS• ASTRON COMMUNICATIONS• MYTHRIL TELECOM• KAPITOL CLAIMS

CONTACT US

CONTACT INFO

• CORPORATE ADDRESS: Coworkers Cafe, #28, 2nd floor, Blooming dale layout, Opp Quetzel, Sarjalur Road, Kai Kondrahalli, Bangalore - 560035

• E-MAIL: [email protected] or [email protected].

• WEB: http://Ignitedmindsonline.com

• MOBILE: +91-9551358793, +91-9538785192.

mailto:[email protected]

THANKS!

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