iet 627 advanced applied industrial management spring 2014 dr. hans chapman final group project team...
TRANSCRIPT
IET 627ADVANCED APPLIED INDUSTRIAL MANAGEMENTSPRING 2014DR. HANS CHAPMAN
F INAL G
RO
UP P
RO
JECT
TEAM 1
TANG
E AW
BREY
CH
RIS
SM
I TH
ORGANIZATION
• SMC Manufacturing Services Located in Nicholasville, KY (smckyems.com) They are ISO 9001 (2008) & ISO
13485 medical certified.
• Interviewed Kevin Baskin Quality Engineering Manager (Featured in segment in video below using
DMAIC Process)
• Kevin has over 15 years experience in Quality Assurance, Six Sigma Master Black belt, and Shainin Red-X Certified. Needs 18 hours at EKU to complete
Bachelors degree in Industrial Technology.
MISSION STATEMENT VISION
• Lead with Our Principles
• Do what is Right
• There is Strength in the Truth
• Teamwork is a condition of Employment
• Practice Continuous Improvement
• Delight Our Customers
PRODUCTS
• Manufacture Surface Mount Technology or (SMT) printed circuit boards for industrial controls, security integration products, and miscellaneous electronic products such as DVD & Blue Ray Players.
• Also have small division of Large Wiring Harness Assembly for Link-Belt
• Main Customers: Exide Technologies, Wayne Water SystemsPrinted Circuit Board Surface Mount
SMT
WORKFORCE
• Workforce has around 100 employees
• 60-70 hourly
• 2-5 midlevel Supervision
• 6-8 managers: Quality, Human Resources, Customer service, Engineering, Systems Engineering, Buyer, Accounting
• 3 executive, VP Sales, CFO, President
• Owner
DIVERSITY
• Utilize standard Equal Opportunity Employer Act.
• Hispanic, African American, and Caucasian make up vast majority with Caucasian as the majority.
• Male to Female Ratio is 60% Female 40% male
• Management Level is 70% Male 30% Female
CUSTOMER SERVICE
• Utilize Exact Max ERP Microsoft Access System
• Tracks Customer Complaints and Returns Issues and Automatically Paretos Issues.
• Also has integrated based Algorithm which utilizes MRP ordering system to reorder parts and ship to customer parts are defective.
• Utilize DMAIC (Define, Measure, Analyze, Improve, Control) Problem Solving Process for internal and external issues
WORK TEAMS
• During Launch they extrapolate ideas from shop floor personnel on suggestion and improvements that can be made before launch.
• Ideas are harvested by group leaders for review in change of process, or tooling/fixture enhancements.
• Also Management has Cross Functional Team Meeting Daily Morning Operations at 9:00am to review, Quality, Productivity, Design, Purchasing, and Human Resources issues.
Actual Work Team at SMC
INNOVATION
• SMC is now implementing a $40,000 AGEIS Manufacturing Execution System.
• This innovative system serializes every step in the process and assigns a birth stamp which includes a time stamp of every component used.
AGEIS FEATURES
• It also has a touch screen for operators at each station.
• Has a Quality standard Work Portal for Operator review
• Electronic Visual Aids
• Real Time Blue Prints and bill of Materials
• Wont Allow defects to go the next process if fails parameters.
• Calculates Sigma for each step in the process.
• Calculates real time Scrap rate which takes 3 seconds and once tool hours to complete.
GLOBALIZATION
• No overseas plans currently to expand
• They do have partnership with Radiance Electronics in China if they need a low cost outsourcing company.
• They will get Radiance to quote if business in the US plant is cost prohibitive.
• They receive a percentage of profit if outsourced.
GROWTH
• With new business with Exide technologies they are adding an additional 20,000 square feet onto the current 20,000 square feet of space doubling the size.
• They keep organic growth slow to maintain a small business model to ensure they maintain their core values within their mission statement.
MANAGERIAL CHALLENGES
• Due to added growth Managers must wear many hats which increases workload.
• Ensuring they keep growth at a slow rate
• Keep specific customers that want a strong supplier/customer bond to ensure a long strong partnership for continuous improvement.
• They have turned added growth away from customers only looking for commodity and not partnership.
SOLUTIONS
• Keep Growth slow by utilizing trade shows and ensuring they partner with customers that are a good fit.
• They offer a tier one customer service for a tier 3 company.
• Ensure the managers delegate tasks to subordinates to avoid work overload.
• Add additional jobs to handle growth if necessary slowly.
CONCLUSION
• SMC has a very small business model which is successful due to the types of Professional Talent they recruit.
• They form strong partnerships with their customer base which helps with long term success.
• Diversity is not a priority but occurs inherently with their business model.
• Globalization is not a priority
• Careful Selection of Customers Leads to Long Term Partnerships.
• Continuous Improvement is a Central Focus
• Strength in the Truth is a very powerful Mission statement that leads to long lasting trust with their customers.