MBA ApplicationPedro Rossi

Express yourself

F. You have just participated in an important meeting with your superior. How will you ensure that every part of the instructions you received will properly reach all subordinates, suppliers and clients, located in different parts of the world?

First warning

It’s not as simple as it looks!

Communication matters

Source: PMI (2007)

The right approach

So...•Poor communication might be a problem?

– YES

•Should I manage communication?

– YES

How communication works?

Source: mindtools.com

This model is a good reference

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SUPERIOR ME SUBORDINATESSUPPLIERSCLIENTS

Let’s check my situation

CODECHANNEL

CODECHANNEL

And let’s split the problem...

1.

2.

1. Superior - Me

How will you ensure that every part of the instructions you received will properly reach all subordinates, suppliers and clients, located in different parts of the world?

IMPORTANT QUESTION: Have I understood every part of the instructions correctly?

Am I 100% sure?

How can I know?

There is actually only one way… check with the source

How can I give him a proper FEEDBACK?

Two simple steps

Write the meeting minute Approve it with my superior

&

Considering that we had a meeting, it’s the best option

NOW I am ready for the second phase

2. Me – Everyone Else

From the meeting/minute I already know:•Who needs what information?•When is the information needed?

But there are other things I should know…

Requirement analysis

I need to answer these questions

Communication matrix

It would help if the company and/or project has a communication matrix

If it doesn’t, perfect time to build one!

Do I have all the information?

Second warning

But do not forget...

Always check for feedback

If anything goes wrong, correct itFollow up the instructions!

Important!

Going through the process in your mind is more important than writing its steps

Use the model as a guidance, not a prison...

That’s all!

Feedback?