idmec cia-tpv share
TRANSCRIPT
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Door to DoorThe Oldest Direct Marketing Channel
And It Still Works Great…..
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Provided the Probability of Agent Slamming Fraud is
Minimized
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Of course you’ve screened
these bad guys out of your sales
force!
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And you verify sales using a third party!
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But did you account for
this?
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Dude, this door to door sales gig is tough. I haven’t
closed a sale all week.
Go ahead! Convince him to pretend he’s a real customer to fool TPV by saying
he agreed to switch!
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This agent 99. I closed another sale! Customer is Ima
Victim.Address is 423 Elm St. in
Hoboken. Telephone numbers …….
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Lost CustomerLost Revenue
Lost TrustBad Press
Regulatory FinesInternal Legal CostInternal Operations
Cost
Slamming Complaint
s
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Customer Identity Authentication
(CIA)
The Solution?
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How does CIA work?• The door-to-door agent closes the sale• The customer name, address, telephone are
transmitted to an independent third party verification (TPV) agency
• The TPV agent calls the customer and collects personal information known only to the customer
• The agents system makes a secure API call to authenticate the customer’s identity
• A voice recording documents agreement to the sale
• Fully verified sales are provisioned for service• Identity authentication failures are routed for
special handling
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IDMECIdeal Direct Marketing Execution Consultants
Tom Atkinson, President (IDMEC)(713) [email protected]