identifying and educating the next generation of check leaders
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FINDING TOMORROW’S
TALENT
Identifying and Educating the
Next Generation of Check Leaders
Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Brenda Truett, Redding Bank of Commerce Cheryl Yavornitzki, LendingTools.com
![Page 2: Identifying and Educating the Next Generation of Check Leaders](https://reader034.vdocuments.mx/reader034/viewer/2022051514/5492d944ac79593b2e8b46eb/html5/thumbnails/2.jpg)
FINDING TOMORROW’S TALENT
The check world has changed, and
with it the talent pool.
Migration to image presents
challenges for the hiring manager.
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FINDING TOMORROW’S TALENT
• CHECK BUSINESS HAS HISTORICALLY
CREATED LEADERS ORGANICALLY OVER
LONG CAREERS
• TENURE IN THE BUSINESS IS HIGH AMONG
ITS LEADERS
• LET’S DO A SURVEY…
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FINDING TOMORROW’S TALENT
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Less than 2 Yrs 11% 2 to 5 Yrs
12%
5 to 10 Yrs 22%
10 to 20 Yrs 32%
20+ Yrs 23%
2012 NCP EXAM – TEST TAKERS’ TENURE IN CHECK
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FINDING TOMORROW’S TALENT
Yesterday’s Check Shop…
• Large Staff with multiple levels
• Lots of Paper – Inefficiencies
• Large Space – Required Movement, Attention
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FINDING TOMORROW’S TALENT
Yesterday’s Check Shop…
• Large Staff with multiple levels
• Lots of Paper - Inefficiencies
• Large Space – Required Movement, Attention
Today’s Check Shop…
• Small Staff, Possibly Remote
• Much Less Paper
• Less Handling, Movement of Paper
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FINDING TOMORROW’S TALENT
• I have found the people, now how do I educate them?
• Banking Degree Programs such as…
– Bank Operations Institute at Southwest School of Banking
– Graduate School of Banking at LSU
• Longer term commitments
• Higher Costs
• Low Correlation to Check
• More focused on the lending side
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FINDING TOMORROW’S TALENT
• I have found the people, now how do I educate them?
• Community College Programs like…
– Frederick Community College in Maryland
– Riverside City College in California.
• Often shorter term
• Certification varies
• More affordable
• Local
• Lack content specific to checks and check law
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FINDING TOMORROW’S TALENT
• I have found the people, now how do I educate them?
• Industry Group Programs, such as..
– AIB Bank Operations Diploma
– Bankersweb.com
– Bankersonline.com
– ECCHO – NCPC Exam Prep w/ Partners
• Bankerstuff.com, Viewpointe
• Very focused
• May be tailored by using various providers
• Very affordable
• Anytime, anywhere
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FINDING TOMORROW’S
TALENT Identifying and Educating the Next Generation of
Check Leaders
Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce
![Page 11: Identifying and Educating the Next Generation of Check Leaders](https://reader034.vdocuments.mx/reader034/viewer/2022051514/5492d944ac79593b2e8b46eb/html5/thumbnails/11.jpg)
FINDING TOMORROW’S TALENT
• Changes in Check Processing Have Led to
Recruiting Different Skill Sets
• Payments Expert vs. Check Expert
• Need Broader Problem Solving Skills
• LEAP – BBVA Compass Program for Grads
• Higher Tech Industry is More Appealing to
Young Candidates
Ben Padgett, BBVA Compass
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FINDING TOMORROW’S
TALENT Identifying and Educating the Next Generation of
Check Leaders
Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce
![Page 13: Identifying and Educating the Next Generation of Check Leaders](https://reader034.vdocuments.mx/reader034/viewer/2022051514/5492d944ac79593b2e8b46eb/html5/thumbnails/13.jpg)
FINDING TOMORROW’S TALENT
• Industry Knowledge in the Service Provider
Market
• Value of Understanding Regulations and
Industry Processes in Providing Services
• Value to Banking Professionals in Working for
a Service Provider
• Where Bankers Flourish in a Service Provider
Organization
Cheryl Yavornitzki, LendingTools.com
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FINDING TOMORROW’S
TALENT Identifying and Educating the Next Generation of
Check Leaders
Nolan Heiter, SunTrust Bank Ben Padgett, BBVA Compass Cheryl Yavornitzki, LendingTools.com Brenda Truett, Redding Bank of Commerce
![Page 15: Identifying and Educating the Next Generation of Check Leaders](https://reader034.vdocuments.mx/reader034/viewer/2022051514/5492d944ac79593b2e8b46eb/html5/thumbnails/15.jpg)
FINDING TOMORROW’S TALENT
Consequences for Lack of Knowledge
• Case Study
• Training
• Check and ACH Differences
• Way Back Then…
Brenda Truett, Redding Bank of Commerce
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DISCUSSION / QUESTIONS
Thank You!