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IDBI BANK LTD RFP For OS Vendor

Bid to be submitted (dropped) personally by authorized representative of the respective Bidder.

REQUEST FOR PROPOSAL (RFP) DOCUMENT

REQUEST FOR SELECTION OF OUTSOURCING VENDOR TO PROVIDE

COLLECTION(PICK-UP) & SUBMISSION(DROP) SERVICES FOR RE-CREATION OF

DOCUMENTS

Bid document may be downloaded from Bank’s Website www.idbibank.in

Date of commencement of issue of bidding documents - To be uploaded on website

17 February,2020

Cost of Physical copy of bidding document (Non-Refundable)

Rs. 1000/- (Rupees One Thousand Only) in the form of demand draft/ pay order (Non refundable) from an Indian scheduled bank in favor of „IDBI Bank Limited‟, payable at Mumbai.

Last date for submission of pre-bid queries (only through e-mails)

28 February ,2020

E-mail address: [email protected]

[email protected]

Earnest Money Deposit (EMD) Rs. 10000/- (Rs. Ten Thousand only )

Date and place of Pre bid meeting March 02, 2020 at 1600 hrs

Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar.

Last date of the submission of Bid March 09, 2020 at 1600 hrs

Place of submission of bid envelop Bids in sealed envelope to be dropped into a sealed Box kept at Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar.

Date & Time of opening of Technical bids March 09, 2020 at 1730 hrs

Date & Time of opening of Financial bids To be intimated later

http://www.idbi.com/

mailto:[email protected]



Note: 1) This Document is not transfereable;

2) If a holiday is declared on the dates mentioned above, the bids shall be

received /opened on the next working day at the same ti me specified above.

3) No queries will be entertained after the date and time mentioned in this schedule.

4) This bid document has 130 pages. 5) If any bidder qualifies under MSME category – NSIC and Udyog Aadhar

Memorandum, RFP document shall be given free of cost as well as exempted from payment of EMD, on submission of requisite supporting certificates.


DISCLAIMER

The sole purpose of this Request for Proposal (RFP) is to assist IDBI Bank Ltd. (IDBI Bank) for selection of Outsourcing Vendor (“OS Vendor”) to carry out re-creation of Account Opening Form (“AOF”) , Know Your Customer (“KYC”) related documents collection (pick-up) and submission(Drop) services between IDBI Bank Customer and respective branches of IDBI Bank. The information contained in this RFP document or information provided subsequently to the bidder (s) or applicant whether verbally or in documentary form, by or on behalf of IDBI Bank is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions, subject to which such information is provided. The RFP is not an agreement and is not an offer or invitation to offer by IDBI Bank to any parties, other than the applicants who are qualified to submit the bids (“Bidders” or “OS Vendor”). The purpose of this RFP is to provide the Bidder (s) with information to assist the formulation of their proposal. This RFP does not claim to contain all the information, which each Bidder may require. Each Bidder should conduct its own investigation and analysis and should check the accuracy, reliability and completeness of the information in this RFP and wherever necessary obtain independent advice. IDBI Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP.

The information contained in the RFP document is selective and is subject to updating, expansion, revision and amendment. It does not, and does not purport to contain all the information that a Bidder may require. IDBI Bank does not undertake to provide any Bidder with access to any additional information or to update the information in the RFP document or to correct any inaccuracies therein, which may become apparent. IDBI Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding process at any time, without assigning any reasons whatsoever. Such change will be intimated to all Bidders. Any information contained in this document will be superseded by any later written information on the same subject made available to all recipients by IDBI Bank.

IDBI Bank may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. It may be

noted that notice regarding corrigenda, addendums, amendments, time-extensions, clarifications, response to

Bidders’ queries etc., if any to RFP, will not be published through any advertisement in newspapers or any

other media. Prospective Bidders shall regularly visit Bank’s website, www.idbibank.in for any changes /


development in relation to this RFP.Bids not satisfying the procedure prescribed in the tender document will be

treated as invalid and rejected summarily.

IDBI Bank reserves the right to reject any or all the bids /proposals received in response to this RFP at any stage without assigning any reason whatsoever. The decision of IDBI Bank shall be final, conclusive and binding on all the parties.


SECTION I INVITATION FOR BID

Table of Contents

1 Background……………………………………………………………………….6 2 Guidelines for submitting bids ………………………………………………. 6

3. Bid Security Value /Earnest Money deposit……………………...………….7 4 Pre-Qualification for OS vendors……….……………………………………..8 5. Eligibility Criteria……………………………………………………………..... 8 6. Brief Scope of Work……………………………………… ………..…………..12 7. General Instructions…………………………………………………………....13

1. Background


1.1. IDBI Bank Limited , a company registered under the Companies Act, 1956 (1 of

1956) and a company within the meaning of Section 2(20) of the Companies Act, 2013(18 of 2013) and a Banking company within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai-400 005 in the State of Maharashtra (hereinafter referred to as IDBI Bank or the Bank).

1.2 IDBI Bank is notified as a scheduled bank by the Reserve Bank of India (RBI) under

the Reserve Bank of India Act, 1934. RBI has categorized IDBI Bank under a private sector bank. IDBI Bank is engaged in banking business.

2. Guidelines for submitting bids 2.1 Purpose

IDBI Bank , Bhubaneswar Zonal Office requires re-creation of AOF and supporting KYC documents collection(pick-up) and submission(drop) services between IDBI Bank customers and respective IDBI Bank branches in the States of Odisha, Jharkhand and Chhattisgarh as per Section IV of Bid document. (hereinafter referred to as “Services” or “OS Services”)

The Services are required at locations (as per requirement) across the IDBI Bank Bhubaneswar Zone, where IDBI Bank‟s Branches/offices/establishments are presently located (as described in Para 5 of Section V of the Bid document). At present, no OS Vendors have been deployed in IDBI Bank. As on the date of this RFP, IDBI Bank has initiated the current tender process with a view to select a fresh set of OS Vendors for the IDBI branches/units located in Bhubaneswar Zone in accordance with the provision laid down in this RFP.

2.2 Instructions to OS Vendors

Interested OS Vendors/Bidders are advised to study the Bid Document carefully. Submission of Bid shall be deemed to have been done after careful study and examination of the Bid Document with full understanding of its implications. Sealed offers prepared in accordance with the procedures enumerated in Section II of the Bid Document should be submitted to IDBI Bank not later than the date and time laid down, at the address mentioned in table given above at page no.1 as a Place of submission.

2.3 Amendment of RFP


IDBI Bank reserves the sole right for including any addendum or issuing any corrigendum to this RFP or Bid process at any stage of the RFP. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid. At any time, IDBI Bank Bhubaneswar Zonal Office may, for any reason whatsoever, whether at its own initiative or in response to a clarification requested by prospective Bidders, modify this RFP. All prospective Bidders who have received this RFP, shall be notified of the amendment on the IDBI Bank official website, and all such amendments are binding on them. If required, in order to allow prospective Bidders reasonable time in which to take the amendment into account in preparing their Bids, IDBI Bank Bhubaneswar Zonal Office reserves the rights to extend the deadline for the submission of Bids. However no request from the Bidder, shall be binding on IDBI Bank. IDBI Bank‟s Bhubaneswar Zonal Office decision shall be final, conclusive and binding on all the Bidders.

2.4 Expected time for starting the Service(s)

The OS Vendors are expected to provide the requisite Service(s) within a period of seven days of written intimation from IDBI Bank Bhubaneswar Zonal Office or such time as may be permitted by IDBI Bank. The OS Vendors should be ready with its persons, supervisory and other supporting staff within this period so that there will not be any disruption in the services and the Bank‟s business continuity is ensured. In case the OS Vendor is not been able to takeover all required services at all required locations in this time period or extension if any, granted at the discretion of IDBI Bank, shall be entitled to terminate the agreement and shall not be bound to take any Services from that OS Vendor concerned and /or reallocate the Services.

3. Bid Security Value/ Earnest Money Deposit(EMD) 3.1 A Bid Security of amount Rs. 10,000/- (Rupees Ten Thousand only) per bidder by

way of Demand Draft or Pay Order in favour of IDBI Bank Limited payable at Mumbai,

must accompany and be attached outside the sealed envelope of the Technical bid. Any

technical bid not accompanied by EMD as mentioned above, shall be summarily rejected by

IDBI Bank, without any further correspondence.


3.2 The Bid Security shall not bear any interest and the same will be refunded to the

successful OS Vendor(s) on completion of all legal documents including the

submission of the Performance Bank Guarantee In case of unsuccessful bidder(s), the bid security amount will be refunded within 90 (Ninety) days from the last date of completion of the entire RFP/Bid process.

It is clarified that the Bid Security will not bear any interest whatsoever and this Bid security amount shall be forfeited if :

(3.2.1) Bidder withdraws his bid during the bid validity period; or

(3.2.2) Bidder makes any statement or encloses any form which turns out to be false, incorrect

and/or misleading at any time prior to signing of contract and/or conceals or

suppresses material information; or

(3.2.3) Successful Bidder fails to sign the contract or furnish performance security and other

guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank, as

mentioned in the Bid Documents; or

(3.2.4) any evasion, avoidance, refusal or delay on the part of the Successful Bidder to sign

and execute the order/ purchase order/ service order or any document, as may be

required by IDBI Bank in case the Bid is accepted.

4. Pre-Qualification for OS Vendors 4.1 The prospective OS Vendors should fulfill the respective pre-qualifications

(Eligibility Criteria) mentioned below; otherwise their bids will not be considered valid for the bid evaluation process and will be forthwith rejected. The interested OS Vendor should submit all the supporting documents and in the absence thereof the bid is liable to be rejected.

4.2 Each Bidder should bid for providing all the Service(s) for each Category as defined in the scope of work, annexed with the Bid (Section IV) of Bid document.

4.3 Bids submitted in consortium will be rejected without assigning any reasons whatsoever.

5. Eligibility Criteria

Sr. No.

Parameters Eligibility Criteria Documents Required

1. Existence

(A) The Bidder may be an individual/partnership firm/LLP/company or any other body corporate in the line of

(A) Constitutional Documents; (B) Certificate of


business for providing OS Services, in terms of para 2.1 above, for at least ONE year. (B) The bidder should have registered an annual billing / annual turnover of not less than Rs.50 thousand from the aforesaid services during each of the last three financial years ending FY 2018-19 (If audited financials for FY 2017-18 are not available at the time of bidding, participants may provide provisional financial duly certified by auditors.)

commencement of business / incorporation/ other eligible entities applicable documents. (C) Self declared certificate for turnover of business for the year 2020-20. (D) Certified copy of latest Memorandum of Association and Articles of Association, in case of bidder is a company.

2 Strength The Biddery should have had minimum 10 employees on its rolls as on March 31, 2020

Self-declaration/Certificate from the head of Bidder‟s organization.

3 Presence The company should have a presence in at least 3 locations across the IDBI Bhubaneswar Zone.

Certificate from the head of the Bidder‟s organization attesting the list of branches.

4 Clientele The Bidder should be providing similar services specified in para 2.1 ibid to at least one bank/subsidiary of a Bank/ insurance company/ utility service provider during the last two financial years.

Copy of letter of engagement for services from Bank / Insurance company/Utility service provider.

5 Infrastructure The Bidder should possess the execution capabilities to address documents collections(pick-up) , delivery(drop) and submission(deposit) at all the locations detailed in Section IV of the bid document. The bidder should have the capability and infrastructure to make resources available at a stated location within a maximum period of SEVEN DAYS from the date of receiving intimation from the Bank.

A Declration from Bidder certifiying that OS vendor shall provide all infrastructure facilities, within stipulated time at all location as required by the Bank.

6 IT platform The bidder should possess adequate IT infrastructure to submit MIS data in formats as desired by the bank.

Self-declaration/Certificate by


Bidder that he is having adequate IT infrastructure.

7 Negative List The Bidder should not have been put in negative list by IBA/any public sector bank/ Government organization/ regulatory/statutory body or any of its clients for breach of applicable laws /violation of regulatory prescriptions or breach /deficiency of services.

Self-declaration/Certificate from Bidder.

8 Litigation Certification on litigations against the service provider.

Certificate from Bidder in line with format given in Section V.

9 Integrity Pact The Bidder should submit pre-contract Intergrity Pact.

The Bidder is required to submit duly executed pre-contract Intergrity pact in line with format given in Section V.

10 Solvency Certificate

Certificate of Financial Soundness from Bankers

The Certificate of Financial Soundness from Bankers should be in the form of “Solvency Certificate” from the Bank for an amount of Rs.1 lakh.

11 MSME If any bidder qualifies under MSME category – NSIC and Udyog Aadhar Memorandum, RFP document is given free of cost and is exempted from payment of EMD, on submission of requisite certificates.

Relevant certificate issued by competent authority has to be submitted.

5.1 In addition to above-mentioned requirements, the OS Vendor should also posses the following:

5.1.1 The OS Vendor‟s organization should be manned by professionals adequately trained and other support staff to enable the OS Vendor to execute and perform the job and work assignment of such nature and magnitude. The manpower being deployed for this project should have necessary experience, expertise & relevant knowledge about all the aspects of document handling, delivery(drop),


collection(pick-up) and submission and should be registered as a staff/employee of OS Vendor. In case back office support is required to be given at offsite location (other than Bank's premises), OS Vendor should be ready to provide these services at its own / third party location.

OS Vendor must have registration/s / licenses as per legal / regulatory requirements applicable in various States.

5.1.2 The OS Vendor shall have good name, standing and professional reputation for, performing similar job/ assignment and should not be on the defaulter‟s list of RBI / other regulator/Indian Banks Association/ other statutory / regulatory body / authority. In addition, they should not have defaulted in providing similar services with IDBI Bank or any other bank/organization. Satisfactory service certificates should be produced from one of their existing major clients, which should be current in nature.

5.1.3 The OS Vendor should have proper presence for providing OS Services in locations covering the branches of IDBI Bank as listed in Para 5 of Section V and should be able to undertake the services for all existing and new locations (as per future requirement) of the Bank for which the Bid is submitted. OS Vendor shall have a representative/ supervisor available in majority of the locations where the Bank is having its Regional Offices.

5.1.4 Service (s)

The OS Vendor should have adequate staff to provide uninterrupted and continued service during the period of Contract. The OS Vendor should have supervisory staff to review performance of persons deployed at IDBI Bank and take remedial action for not meeting performance criteria. If the person deployed to provide these services remains absent, a suitable replacement should be provided to ensure continuity of the services. The associates and other staff should be given/wear tamper proof photo identity cards issued by the OS Vendor and wear prescribed uniforms, if any.

The OS Vendor should be aware of the sensitivity and confidentiality of the documents handled by them while providing Services and ensure to have made similar back to back confidentiality arrangements with its staff / personnel engaged by them to provide Services to the Bank.

5.1.5 Relevant documentary evidence(s), satisfactory certificates, licenses/ authorization under applicable law including but not limited to certificates from the auditors / statutory auditors, income-tax, sales tax and Goods and Service Tax (GST) returns for the above should be produced along with the Bid. IDBI Bank‟s Officials will inspect the existing offices and infrastructure facilities of the Bidders, who are prima facie found to be technically qualified based on the documents submitted along with the Technical bid, to assess the capability of the vendor for rendering the Service(s).


The inspection will be carried out by at least two representatives of IDBI Bank‟s Zonal Office at locations as may be decided by IDBI Bank at its sole discretion. IDBI Bank Zonal Office shall intimate the Bidder the program for inspection, before the commencement of such inspection, and the Bidder shall provide all assistance that may be required for carrying out the inspection. In case the facilities are not found to be adequate as per submissions in the bid or if the Bidder fails to provide the assistance sought for carrying out the inspection, IDBI Bank Zonal Office reserves the right to disqualify the OS Vendor from further participation in the bidding process and this would result in the forfeiture of the Security Deposit. Technical qualification would be subject to satisfactory inspection as given above.

5.1.6 The OS Vendor should complete the “Organization Profile” format in Section V of the Bid document and submit the relevant document(s) along with the Bid documents.

5.1.7 The OS Vendor should not be owned or controlled by any Director or officer / employee of the Bank or their relatives having the same meaning as assigned under the Companies Act, 2013. A declaration to this effect should be submitted along with the bid.

5.1.8 Since the Bank would have to serve notice period (in a phased manner) to the existing OS Vendor(s) before terminating the extant Agreement with them, the OS Vendor selected through this RFP will be given the resource requirements after completion of the notice period given to existing OS Vendor and Bank's decision in this regard will be final, conclusive and binding on the selected OS Vendor.

6. Brief Scope of Work 6.1 OS Vendor is required to collect the prefilled /blank account opening forms from

branches and visit the customer to complete the AOF with collection of KYC and supporting documents. After collection of AOF and other required documents , the OS Vendor shall submit the same to concerned branch, as per the specifications and timelines given by the branches. OS Vendor should render said support services by way of placing their staff at the facilities/locations of the Bank, with an assurance of efficient, prompt and safe Service/s with utmost honesty, integrity, security, accuracy, efficiency and secrecy.

6.2 The selected OS Vendor/s should allocate dedicated Relationship Managers for the Zone (consisting of the state of Odisha, Jharkhand and Chhattisgarh) for IDBI Bank within 15 days of the award of the Contract who would be the Specific Point Contact (SPC) for the Bank regarding OS Services from the selected vendor.


6.3 OS Vendors have to ensure that the verification of the antecedents of the persons/staff deployed by them from their ex-employer, local police authority, and also carry out KYC related to identity and address of such persons/staff. OS Vendors have to also ensure that they possess the requisite technical/educational qualifications and experience for rendering the requisite services to IDBI Bank to the satisfaction of IDBI Bank. IDBI Bank will not reimburse any separate recruitment charges or verification charges of any nature.

6.4 The invoice/ bills raised and the details thereof for the Services rendered will be audited by third party (if necessary) to have error free payments.

6.5 The detailed scope of work is given in Section IV of the Bid Document.

7 General Instructions 7.1 A “Two Bid” process will be followed. The Request for proposal by OS Vendor will

have to submit both Technical and Financial Bids in separate envelopes. The Technical Bid envelope may be super-scribed as "Providing Marketing and Back Office Support Services to IDBI Bank Ltd-TECHNICAL BID" with name & full address, contact numbers of the Service provider/ OS Vendor. Similarly on the envelope containing Financial Bid, it should be super-scribed "FINANCIAL BID"- “Do Not Open with Technical Bid” and should have Name and Full address, contact numbers of the Service provider/ OS Vendor. No indications pertaining to price or financial or commercial terms should be made on the envelopes. The Financial Bid will be opened only of, those OS Vendor(s) who are technically qualified. Both the envelopes are to be put in a master envelope super-scribed as “Request for Selection as OS Vendor for Providing Marketing and Back office Support Services to IDBI Bank Ltd". It should also have Name, Full Address, E-mail ID and contact no. of two dealing officials of the bidder specifically for this RFP.

7.2 At present, IDBI Bank has around 195 branches / offices / establishments spread across the Bhubaneswar Zone and approximately 60000 accounts to be recreated. Based on the above, selected OS Vendors will have to provide OS services by deploying minimum THREE persons for handling 1000 forms (for current FY 2020-20) to deliver the services satisfactorily. Bidding will be for the entire Zone of IDBI Bank as a whole at the locations as specified; however, the numbers will be split among the vendors who qualify through the bidding process and accept the counter offer at the rates accepted by L1 (lowest bidder) at a ratio of 40%, 30% and 30% of the total requirement. There will accordingly be a panel of 3 qualified vendors and the criteria/basis for empanelment will be their strength/ratings on the parameters as evaluated in the Technical Bids. However, in case only 2 vendors qualify and accept the counter offer the distribution of numbers will be 60% and 40%. In case of only 1


vendor, Bank will go for fresh RFP process to avoid reliance on only one vendor in line with Bank‟s business continuity plan. IDBI Bank may, for administrative convenience, allocate an entire location/city/ region/Zone/ State to an OS Vendor, without prejudicing the allocation numbers or category of locations, to the extent possible, in the larger interest of efficient services to IDBI Bank. The allocation of requirement/distribution of quantity among the selected OS Vendor (s) would be done as per the sub activity to be carried out and Bank's decision in this regard will be final, conclusive and binding on OS Vendor (s).

7.3 All the bids must be accompanied by a bid security /EMD as specified in the Bid documents and send through registered post or courier or in person which can be dropped in the tender box meant for the purpose at the address mentioned in table given above at page no.1 as a Place of submission.

7.4 IDBI Bank reserves the right to accept or reject, in part or full, any or all the bids without assigning any reason whatsoever. IDBI Bank may decide not to avail services from any OS Vendor as a consequence of this RFP for providing OS Services and the Bank's decision in this regard will be final, conclusive and binding on OS Vendor (s).

7.5 Decision as to any arithmetical error manifest or otherwise in the bid documents shall be decided at the sole discretion of IDBI Bank and shall be binding on the OS Vendor.The Bidders must submit an Undertaking cum Affidavit duly signed by the authorized signatory that all the terms & conditions of this RFP are acceptable to them.

7.6 IDBI Bank reserves the right to re-issue /re-commence the entire bid process in case of any anomaly, irregularity or discrepancy in regard thereof. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder. Any attempt to visit or meet Top management officials of the Bank after issue of public notice and till finalization of the RFP, it shall be construed by the Bank as an unlawful attempt by the prospective bidder to IDBI Bank, to influence the RFP/ Bid process and may invite disqualification from bidding/ punitive action. Only one authorized representative of each bidder would be permitted to visit for submitting the RFP Document/ or when called by the Bank.

7.7 IDBI Bank reserves the sole right for including any addendum/ issuing corrigendum to this entire bid process. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid. At any time before the deadline for submission of bids / offers, IDBI Bank may, for any reason, whether at its own initiative or otherwise, modify this RFP / Bid Document. All prospective bidders who have received this RFP shall be notified of the amendment in writing by e-mail or fax or post, and modifications, if any, will be made available as addendum / corrigendum on the Internet and all such amendments shall be binding on all of them. If required, in order to allow prospective bidders reasonable time, in which to take the amendment


into account, in preparing their bids, IDBI Bank reserves the right to extend the deadline for the submission of bids. However, no request from the bidder, shall be binding on IDBI Bank for the same.

7.8 Before bidding, the OS Vendors are requested to carefully examine the bidding documents and the terms and conditions of the contract, and if there appears to be any ambiguity and/or discrepancy between any of the bidding documents they should forthwith refer the matter to IDBI Bank for necessary clarification and in any case the Bank‟s interpretation to any of the clause shall be final and conclusive.

7.9 Interested OS Vendors may seek and obtain further information/clarification by sending email at [email protected], [email protected].

7.10 Bidding documents may be submitted as under:

7.10.1 Date of availability of bidding documents

Bid documents would be available for downloading from IDBI Bank‟s website (i.e www.idbibank.in ) during the period between _________ to ___________.

7.10.2 Cost of Physical copy of bidding document (Non-Refundable)

Rs. 1000/- (Rupees One Thousand only) + GST in the form of demand draft/ pay order (Non refundable) from an Indian scheduled bank in favor of „IDBI Bank Limited‟, payable at Bhubaneswar.

7.10.3 Date of Pre bid meeting March 02, 2020

7.10.4 Last date of the submission of Bid March 09, 2020

7.10.5 Date & time of opening of Technical Bids

March 09, 2020 at 1730 hrs

7.10.6 Place of submission bid envelop Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar.

7.10.7 Inspection of Vendor sites by IDBI Bank officials as part of technical evaluation process will be done during this period.

To be intimated later

7.10.8 Bidders found successful in technical bids will be suitably informed by

To be intimated later

7.10.9 Financial Bid Opening date To be intimated later

7.10.10 Earnest Money Deposit (EMD) Rs. 10,000/- (Rs Ten Thousand only )



http://www.idbibank.in/


SECTION II


GENERAL INSTRUCTIONS TO THE OUTSOURCING VENDOR (OS Vendor)


Table of Contents

1 Procedure for submission of Bids ....................................................................... 19 2 Clarification of Bid document ............................................................................. 21 3 Language of Bids ................................................................................................... 22 4 Documents comprising the Bids ......................................................................... 22 5 Bid prices: ............................................................................................................... 23 6 Firm prices ............................................................................................................. 23 7 Discount .................................................................................................................. 23 8 OS vendor qualification ....................................................................................... 24 9 Bid validity period ................................................................................................ 25 10 Format and Signing of Bid ................................................................................... 25 11 Revelation of Prices ............................................................................................... 25 12 Local conditions .................................................................................................... 26 13 Last date for receipt of Bids ................................................................................. 26 14 Late Bids ................................................................................................................. 26 15 Modification and Withdrawal of Bids ............................................................... 26 16 Address for correspondence................................................................................ 27 17 Opening of Bids ..................................................................................................... 27 18 Clarifications .......................................................................................................... 27 19 Preliminary examination ..................................................................................... 27 20 Contacting the IDBI .............................................................................................. 28 21 Post qualification ................................................................................................... 28 22 Bid evaluation criteria (BEC) ............................................................................... 29 23 Evaluation of Technical Service(s) Bids ............................................................. 29 24 Evaluation of Financial Bids ................................................................................ 31 25 IDBI's right to accept any Bid and to reject any or all Bids ............................. 31 26 Acceptance of Bid……………… ……………… …………………………….32 27 Signing of contract…………………………… ……………………………… 32 28 Performance Security/ Performance Bank Guarantee..……………..……32 29. Pre Contract Integrity Pact………………………………………………….33


1. Procedure for submission of Bids:

1.1 General: IDBI Bank proposes to engage competent, qualified and experienced

agencies to TO PROVIDE RE-CREATION OF ACCOUNT OPENING FORM AND SUPPORTING DOCUMENTS COLLECTION(PICK-UP) AND SUBMISSION(DROP) SERVICES BETWEEN IDBI CUSTOMERS AND RESPECTIVE IDBI BRANCHES.

1.2 Interested OS Vendor(s) should submit a summary of the Service(s)

rendered/implemented for various other clients. This information must be enclosed with the technical Bid (as per the format given in Section V of the Bid document). Scope of the service(s) rendered / implemented and centers/cities where service(s) are provided to be furnished.

1.3 The Bid shall contain the full name, address, telephone number (mobile and

landline), fax number and E-mail ID of OS Vendor (one full time Director and one VP/GM) for facilitating communications including notices to be given to the OS Vendor in connection with the Bid transaction. Any communication from IDBI Bank Limited by any of the above modes of communication shall be treated as official communication and duly acted upon by the respective OS Vendor.

1.4 As mentioned in clause 5 Section I, Referral letter(s) from at least two existing clients

(bank/subsidiary of Bank/insurance company/any utility services) to be submitted along with a “Satisfactory Certificate” relating to no default in services from the client.

1.5 The OS Vendor shall complete in all respects, form(s) annexed to the Bid documents,

quote the rates, furnish the information called for therein, and (sign and date each of the documents in the relevant space provided) therein for the purpose. The OS Vendor shall initial each page of the Bid document.

1.6 The Bid shall be signed by a person or persons duly authorized by the OS Vendor

with signature duly attested by the authorized signatories of the OS Vendor. In the case of a body corporate, the Bid shall be signed by the duly authorized officers and supported by internal corporate authorizations. The OS Vendor shall sign on each page of the bid documents.

1.8 The Bid form and the documents attached to it shall not be detached or removed one

from the other and no alteration (s) or mutilation (s) (other than filling in all the blank spaces) shall be made in any of the Bid documents attached thereto. Any alterations or changes to the entries in the attached documents shall be made by a separate


covering letter, in the absence of which it shall be rejected. Any decision in this regard by IDBI Bank shall be final, conclusive, and binding on the OS Vendor.

1.9 The OS Vendor shall bear all costs for the preparation and submission of the Bid

document. IDBI Bank shall not be responsible or liable for reimbursing/compensating these costs, regardless of the conduct or outcome of the Bidding process including cancellation and abandonment of the Bidding process.

1.10 Bid documents can be down loaded from the Internet site www.idbibank.in under

notices & tenders. However, if the prospective bidder desires to have a physical copy of the bid document, the same can be obtained at IDBI Bank, AGM – Bhubaneswar Zonal Office . For this purpose, the Bidder needs to submit a DD/PO for Rs. 1000/-+GST (Non refundable) favoring "IDBI Bank Ltd", payable at Bhubaneswar towards the cost of bid document. Further, at the time of submission, an undertaking cum affidavit should be given by the Bidders that they have not modified any part of the RFP/ Bid document.

1.11 The Bid shall be accompanied by Bid security deposit / EMD as specified in Section I.

Bids not accompanied by the Bid Security deposit /EMD shall be forthwith rejected. 1.12 The OS Vendor, irrespective of his/her participation in the Bidding process, shall

treat the details of the documents as secret and strictly confidential. 1.13 IDBI Bank reserves the right to adjust arithmetical or other errors in the Bid, in the

manner in which IDBI Bank considers appropriate or deem fit. Any adjustments so made by IDBI Bank shall be informed to the OS Vendor, if IDBI Bank makes an offer to accept his Bid. The final decision as to any error manifest or otherwise shall be at the sole discretion of IDBI Bank and be binding on the OS Vendor.

1.14 The OS Vendor shall submit their offers strictly in accordance with the terms and

conditions of the Bid document. Any Bid, which stipulates conditions at variance with the terms and conditions given in the Bid documents, shall be rejected forthwith. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

1.15 A Screening Committee constituted for the purpose of selection of the OS Vendor

would evaluate Technical Bids to qualify the OS Vendors and only those OS Vendors who qualify may be required to make a detailed presentation to the Screening Committee, if need be, for further evaluation. The Financial Bids of the finally qualified and short listed OS Vendors would be opened in their presence or their

http://www.idbibank.in/


authorized representatives wishing to be present. No intimation would be sent to the unsuccessful OS Vendors.

1.16 Each Bid document shall be properly super-scribed as “Technical” or “Financial” Bid

as the case may be and submitted simultaneously in separate sealed envelopes. Both the envelopes are to be put in a master envelope superscribed "Request for Selection as OS VENDORS / VENDOR for Providing Marketing and Back office Support Services to IDBI Bank Ltd".

1.17 IDBI Bank is not bound to accept the lowest or any Bid and has the right to reject any

or all Bids without assigning any reason whatsoever. IDBI Bank also reserves the right to re-issue / re-commence the Bid process. Any decision in this regard by IDBI Bank shall be final, conclusive, and binding on the OS Vendor.

1.18 The Technical Bid shall contain no financial / commercial details. However a blank

copy (Performa of Financial Bid) of the Financial Bid should be enclosed with the corresponding Technical Bid with the price column of the price Bid format blanked out. A tick mark shall be provided against each item of the price Bid format to indicate that there is a quote against this item in the Financial Bid. Offers with Technical Bid containing prices shall be rejected outright. Any decision in this regard by IDBI Bank shall be final, conclusive, and binding on the OS Vendor.

1.19 The OS Vendor is expected to examine and follow all instructions, forms, terms &

conditions, and scope of work in the Bid Document. Failure to furnish information complete in all respects sought in the Bid Document or submission of a Bid not substantially responsive to the Bid Document in every respect will be at the OS Vendor's risk and may result in the rejection of the Bid by IDBI Bank. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

1.20 The OS Vendor shall prepare the Bid based on details provided in the Bid

documents. It must be clearly understood that the list of locations is intended to give the OS Vendor an idea about the scale and magnitude of the work and are not in any way exhaustive and guaranteed by IDBI Bank.

2. Clarification of Bid document

A prospective OS Vendor requiring any clarification on the Bid Document may notify IDBI Bank in writing at the email/mailing address indicated in Section I. IDBI Bank will respond in writing, to any request for clarification of the Bid Document, received not later than the dates prescribed in Section I of this Bid Document.


3. Language of Bids

The Bid prepared by the OS Vendor, as well as all correspondence and documents relating to the Bid exchanged by the OS Vendor and IDBI Bank with supporting documents and printed literature shall be in English only.

4. Documents comprising the Bids

4.1 The Bid prepared by the OS Vendor shall comprise of the following components: The Technical Bid should comprise of the following:

Technical Bid Checklist

1 OS Vendor Eligibility Proof (documents to be attached as per the requirement)

2 Technical Bid Form (refer Section V)

3 Organization Profile (refer Section V)

4 Infrastructure confirmation – for the zone chosen (refer Section V)

5 Details of Scope of work with scales response–(refer Section IV)

6 OS Vendor Client‟s details (refer Section V)

7 Details of Insurance cover already available with OS Vendor to cover IDBI Bank Operations –Fidelity & Others.

8 Confirmation of OS Vendors for signing Service Agreement and accepting Terms & Conditions mentioned therein (refer Section III)

9 Proforma of Financial Bid (refer Section V)

10 Bank Details (refer Section V)

11 Bid security in the form of Pay order/DD

12 Requisite Power of Attorney/Board Resolution authenticating/authorizing the signatories of the Bid Document (Refer Section V)

13 Undertaking cum affidavit from OS Vendor that its name does not appear in any “Caution” list of RBI/ IBA or any other regulatory body for OS activity, they have not modified any part of the tender/ bid document downloaded from the website and confirming the correctness of the information (Refer Section V).


4.2 The Financial Bid should comprise of the following:

Financial Bid Checklist

1 Price Bid Form (refer Section V)

2 Financial Bid (refer Section V)

(Submit all documents signed by authorized person (s)/Directors)

5. Bid prices

5.1 The OS Vendor shall indicate the rates for the service(s) it proposes to provide under the Contract.

5.2 The price percentage (with maximum two decimals) quoted should be written both

in words and figures. In case of any discrepancy, the price/percentage mentioned in words will be treated as correct and will be relied upon.

5.3 The rates quoted must be all inclusive. The Service Tax/Goods and Service Tax, if

applicable will be paid extra. Other applicable tax, if any would be deducted at source, as per prevailing rates.

5.4 In the absence of above information a Bid may be considered incomplete and

summarily rejected. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

5.5 OS Vendor shall provide the required service(s) strictly in accordance with the

requirements under the Scope of Work of the Bid document and it shall be the responsibility of the OS Vendor to fully meet all the requirements of the Bid document.

6. Firm prices

Rates quoted must be firm and final (with no re-openers) and shall not be subject to any upward modifications, on any account whatsoever. The Bid rates shall be indicated as percentage of CTC / reimbursable compensation. (A Bid submitted with an adjustable percentage quote will be treated as non-responsive and shall be rejected forthwith). Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

7 Discount


7.1 The OS Vendors are advised not to indicate any separate discount. Discount(s), if any, should be merged with the quoted rates / percentages. Discount of any type, indicated separately, will not be taken into account for evaluation purpose. However, in the event such an offer, without considering discount, is found to be the lowest, IDBI Bank, at its discretion, shall avail such discount at the time of award of contract.

7.2 After the acceptance of the Technical Bids of the short listed OS Vendors, but before

the opening of the Financial Bids, IDBI Bank, may offer the short listed OS Vendors option to indicate the discounts offered, if any, on the Financial Bids. The final rates quoted by the OS Vendor will be the rates so indicated in the Financial Bids less the discount offered.

8. OS Vendor qualification 8.1 The term "OS Vendor" as used in the Bid documents shall mean the one who has

signed the Bid Form. The OS Vendor may be either the Principal Officer or his duly authorized representative, in which case he / she shall submit a certificate of authority. All certificates and documents (including any clarifications sought and any subsequent correspondence) received hereby, shall, as far as possible, be furnished and signed by the representative and the principal.

8.2 It is further clarified that the individual signing the Bid or other documents on behalf

of a firm or a company in connection with the Bid must certify whether he/she signs as: (i) constituted attorney of the firm, or (ii) the principal officer or his duly authorized representative if it is a company

8.3 The OS Vendor shall sign its Bid with the exact name of the firm to whom the contract is to be issued. The Bid shall be properly signed and sealed by duly authorized officer of the OS Vendor‟s organization.

8.4 The OS Vendor shall clearly indicate their legal constitution and the person signing

the Bid shall state his capacity and also source of his ability to bind the OS Vendor. 8.5 The power or authorization, or any other document consisting of adequate proof of

the ability of the signatory to bind the OS Vendor shall be annexed to the Bid. IDBI Bank may reject outright any Bid not supported by adequate proof of the signatory‟s authority and internal corporate authorizations.


9. Bid validity period

9.1 Bids should be valid for 90 (ninety) days from the last date of submission. A Bid valid for a shorter period may be rejected by the IDBI Bank as non-responsive. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

9.2 In exceptional circumstances, IDBI Bank may solicit the OS Vendor's consent to an

extension of the period of validity. The request and the responses thereto shall be made in writing (or by email). The validity of Bid security provided shall also be suitably extended. An OS Vendor may refuse the request without forfeiting its Bid security. An OS Vendor granting the request will not be required nor permitted to modify its Bid. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

10. Format and Signing of Bid

10.1 The copy of the Bid should be complete document and should be bound as a volume. It shall be typed / printed on one side only with page numbers and appropriately flagged and contain the list of contents with page numbers. The Bid shall be properly signed by the OS Vendor or a person or persons duly authorized to bind the OS Vendor to the Contract.

10.2 The Bid shall contain no interlineations, erasures or overwriting except as

necessary to correct errors made by the OS Vendor, in which case such corrections shall be initialed by the person or persons signing the Bid.

10.3 Each page should be stamped and initialed by authorized signatory. The OS

Vendors shall seal the Bid document envelope properly. If the outer cover of the Bid is not sealed and marked, IDBI Bank will assume no responsibility for the misplacement of the Bids or premature opening.

10.4 Any deficiency in documentation may result in the rejection of the Bid. The decision in

this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor. 11. Revelation of prices

Rates in any form or for any reason should not be revealed before opening the Financial Bid, failing which the offer shall be liable to be rejected. If price change is envisaged due to any clarification(s), revised Bid in a separate sealed cover shall be submitted with prior written permission of IDBI Bank, before the last date of submission of Bid.


12. Local conditions

12.1 It will be imperative on each OS Vendor to (i) fully acquaint himself with the local environment and prevailing conditions and other factors including local legal framework, which would have effect on the performance of the contract and / or the cost and or execution of the contract as described in the Bidding documents. IDBI Bank shall not entertain any request for clarification from the OS Vendor regarding such local conditions.

12.2 It is the responsibility of the OS Vendor that such factors have properly been

investigated and considered while submitting the Bid proposals and that no claim whatsoever including those for financial adjustment to the contract awarded under the Bidding documents will be entertained by IDBI Bank and that neither any change in the time schedule of the contract nor any financial adjustments arising thereof shall be permitted by IDBI Bank on account of failure of the OS Vendor to appraise themselves of local laws / conditions.

13. Last date for receipt of Bids 13.1 Bids will be received by IDBI Bank as per the date /time & at the address specified

under Section I. No request for extension of last date of submission would be entertained.

13.2 In the event of the specified date for the receipt of Bids being declared a holiday for IDBI Bank, the Bids will be received up to the appointed time on the succeeding working day.

14. Late Bids

Any Bid received by IDBI Bank after the last date for receipt of Bids prescribed by the IDBI Bank, will be rejected forthwith and / or returned unopened to the OS Vendor. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

15. Modification and Withdrawal of Bids 15.1 The OS Vendor may modify or withdraw its Bid after the Bid's submission, provided that written notice of the modification or withdrawal is received by IDBI Bank prior to the last date prescribed for submission of Bids.

15.2 The OS Vendor should submit its modified Bid in whole as a replacement of its previous Bid.


15.3 The OS Vendor's modification or withdrawal notice shall be prepared, sealed, marked and dispatched strictly in accordance with the provisions of this document. 15.4 No Bid may be modified subsequent to the last date for receipt of Bids. 15.5 No Bid may be withdrawn in the interval between the last date for receipt of Bids

and the expiry of the Bid validity period specified by the OS Vendor in the Bid. Withdrawal of a Bid during this interval may result in the OS Vendor‟s forfeiture of Bid security furnished by the OS Vendor.

16. Address for correspondence

The OS Vendor shall designate the official mailing address, place and Fax number to which all correspondence shall be sent by IDBI Bank.

17. Opening of Bids 17.1 On the basis of information furnished in the Technical Bid, OS Vendors will be

qualified for Technical Bid evaluation. The Bids of OS Vendors, who do not qualify at this stage, will not be taken up for further evaluation, and the sealed Financial Bids of such OS Vendors will be returned unopened forthwith.

17.2 Bids of only technically qualified OS Vendors will be taken up for further evaluation. 17.3 IDBI Bank will open the Bids, in the presence of the representatives of the OS

Vendors who choose to attend, at the designated time, date and place. 17.4 The OS Vendors' names, modifications, Bid withdrawals and the presence or absence

of the requisite Bid Security and such other details as IDBI Bank, at its discretion, may consider appropriate or deem fit will be announced at the Bid opening.

18. Clarifications

When deemed necessary, IDBI Bank may seek clarifications on any aspect from the OS Vendor. However, that would not entitle the OS Vendor to change or cause any change in the substance of the Bid submitted or price quoted.

19. Preliminary examination 19.1 IDBI Bank will examine the Bids to determine whether they are complete, whether

any computational / arithmetical errors have been made, whether required Bid


Security has been furnished, whether the documents have been properly signed and supporting documents annexed thereto, and whether the Bids are generally in order.

19.2 If there is a discrepancy between words and figures, the amount in words will

prevail. 19.3 A Bid determined as not substantially responsive will be rejected by IDBI Bank and

may not subsequently be made responsive by the OS Vendor by correction of the nonconformity. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

19.4 IDBI Bank may waive any minor defect or nonconformity or irregularity in a Bid,

which does not constitute a material deviation, provided such waiver, does not prejudice or affect the relative ranking of any OS Vendor.

20. Contacting IDBI Bank 20.1 No OS Vendor shall contact IDBI Bank on any matter relating to its Bid, from the

time of the Bid opening till the time the contract/ Bid is awarded.

20.2 Any effort by a OS Vendor to influence the Bid evaluation, Bid comparison or contract / Bid award decisions may result in forthwith rejection of the OS Vendor‟s Bid.

21. Post qualification 21.1 IDBI Bank will determine to its satisfaction whether the OS Vendor selected as

having submitted the best evaluated responsive Bid is qualified to satisfactorily perform the Contract. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

21.2 This determination will take into account the OS Vendor's financial, technical,

implementation and post-implementation capabilities. It will be based upon an examination of the documentary evidence submitted by the OS Vendor.

21.3 An affirmative determination will be a pre requisite for award of the contract/ Bid to

the OS Vendor. A negative determination will result in rejection of the OS Vendor's Bid, in which event, IDBI Bank will proceed to the next best-evaluated Bid to make a similar determination of that OS Vendor's capabilities to perform satisfactorily. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.


22. Bid Evaluation Criteria (BEC) 22.1 To meet IDBI Bank‟s requirements, as spelt out in the Bid Document, the selected OS

Vendor must have the requisite experience in providing Service(s) 22.2 IDBI reserves the right to modify the evaluation process at any time during the Bid

process, without assigning any reason whatsoever, and without any requirement of intimating the OS Vendors of any such change at any time during the process of evaluation. IDBI Bank may seek specific clarifications from any or all OS Vendors wherever deemed necessary during the process of evaluation. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

23. Evaluation of Technical Bids 23.1 The Technical Bid will be evaluated as per the scaling criteria i.e:

a) Provision of Services -refer Service matrix (as below) b) Network coverage -refer Location list (Section V) c) Infrastructure availability -refer Infrastructure matrix (Section V)

at their location d) Existing clientele / Employee -refer Location list (Section V)

Strength e) Profit & Turnover - refer Organization profile

23.2 The Technical Bid will be evaluated as follows a) Provision of Service(s) as mentioned in the scope of Service(s) (Section IV) –

Scales Matrix

Scale Description

2 Service is readily available.

1 The OS Vendor needs not more than one week to start the services

For qualifying in the Technical Bid, the OS Vendor must score either „2‟ or „1‟.

The said table lists the scale, which should be used to gauge the response of OS Vendor on the availability of Service(s) as mentioned in Section IV – under Scope of work. The OS


Vendors should provide their response in the “Scales Response” column as per the scales matrix for each activity mentioned in the scope of Service(s) Please note In no case can the OS Vendor - exclude any service for a Category of services, mentioned in the Service Matrix below. - exclude any city / location (both existing and proposed) for the Category of services. SERVICE MATRIX

Provision of Service

List of Services Scales Response

Recruitment Facilities minimum 10 person per branch locations.

Legal Compliance Capabilities

Infrastructure to provide online Support

Supporting staff / Facilities to provide other administrative support to the Branches / Locations of the Bank

b) Network coverage – would be gauged as per the confirmation received from OS Vendors in the Infrastructure confirmation / location wise list (refer Section V)

c) Infrastructure- would be gauged as per the infrastructure made available in line with the requirements at the locations - (Section V) d) Existing Clientele / Employee Strength - would be gauged as per the confirmation received from OS Vendors in the Clientele Details / Employee strength as notified (refer Section V) 23.3 Process for Technical evaluation

a) As mentioned at Para 24.1 the Technical Bid will be evaluated as per the scaling criteria i.e:

- Provision of Services

- Network coverage


- Infrastructure availability - Existing clientele / Employee strength - Profit & Turnover

b) In respect of the Bidders found to have prima facie qualified based on a) and b) above, inspection will be conducted by two representatives of IDBI Bank at locations as to be decided by IDBI Bank at its sole discretion. IDBI Bank shall intimate the Bidder the programme for inspection, before the commencement of such inspection, and the Bidder shall provide all assistance that may be required for carrying out the inspection. In case of the facilities are not found to be as per submissions in the bid or if the Bidder fails to provide the assistance sought for carrying out the inspection, the Bidder will be disqualified. The Bidder, whose infrastructure is found inadequate on inspection, will be disqualified. 24. Evaluation of Financial Bids 24.1 Financial Bids of the OS Vendors, who are technically qualified, shall be opened. IDBI

Bank shall however not bind itself to accept the best Bid or any Bid and reserves the right to accept any Bid, wholly or in part.

24.2 Following points would be considered at the time of evaluation of the financial

Bid submitted by an OS Vendor.

The Financial Bid submitted by OS Vendor would be evaluated only on the basis of quote given in percentage terms and the percentage quoted will accordingly be considered for determining L1.

25. IDBI Bank’s right to accept any Bid and to reject any or all Bids 25.1 IDBI Bank reserves the right to accept any Bid, to annul the Bid process and reject all

Bids at any time prior to award of contract/Bid, without thereby incurring any liability to the affected OS Vendor(s) or any obligation to inform the affected OS Vendor(s) of the grounds for IDBI Bank's action.

25.2 IDBI Bank reserves the right to award contract to one or more than one of the OS

Vendors. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.


25.3 In the event of any two or more OS Vendors offering lowest identical financial Bids, decision with regard to determining the lowest OS Vendor would be based on any of the said OS Vendors revising their financial Bids downwards.

26. Acceptance of Bid

Prior to the expiry of the period of Bid validity, IDBI Bank will notify the successful OS Vendor in writing, the counter offer / acceptance of the Bid.

27. Signing of contract 27.1 After IDBI Bank notifies the successful OS Vendor that its Bid has been accepted, the

OS Vendor should sign the Contract/ Service Agreement (given in Section III). 27.2 The successful OS Vendor shall sign the Service Agreement within 10 days of

receipt of notification of award of contract/Bid. 28. Performance Security/ Performance Bank Guarantee(PBG) 28.1 Within 10 days of the receipt of acceptance by IDBI Bank, the successful OS Vendor

shall furnish a Performance Bank Guarantee for an amount of Rs. 1 lakh (Rupees One Lakh).

28.2 The Performance Security shall be denominated in Indian Rupees and shall be by

way of a bank guarantee issued by scheduled commercial bank. 28.3 The proceeds of the Performance Security shall be payable to IDBI Bank as

compensation for any loss or damage resulting from the failure of OS Vendors to complete its obligations under and in accordance with the Contract/ Service Agreement or deductions on account of the penalties imposed by IDBI Bank as against the sub-standard /delayed/interrupted servcies and other similar shortcomings as stated in the Servcie Agreement without prejudice to any other right of the Bank under Contract, lwa or equity.

28.4 The Performance Bank Guarantee should be valid upto three months beyond the end

of „Service(s) Contract period‟ as defined in Section III of the Contract, and shall be renewed within two (2) weeks before its expiry, if required. In case the performance guarantee amount reduces from the initial deposit due to penal deductions etc., it shall be made up /replenished back to the initial amount deposited within two (2) weeks of such penal deduction being effected.


28.5 Failure of the successful OS Vendor to comply with the requirement of the Performance Bank Guarantee/ Performance Security shall constitute sufficient grounds for the annulment of the award and forfeiture of the Bid Security, in which event the IDBI Bank may award the Contract to the next best evaluated OS Vendor or call for new bids. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.

28.6 The Performance Guarantee will be discharged by IDBI Bank and returned to the OS

Vendor after 90 days from the successful completion of contract.

29. Pre Contract Integrity Pact

29.1. The Bidder shall submit Integrity Pact (IP) along with the technical Bid in the format provided

in Section V (11) of the RFP. Integrity Pact is an agreement between the prospective Bidders

and the Bank committing the persons/officials of both the parties not to exercise any corrupt

influence on any aspect of the Contract. Any violation of the terms of Integrity Pact would

entail disqualification of the Bidders and exclusion from future business dealings. The

Integrity Pact begins when both parties have legally signed it. Integrity Pact with the

successful bidder(s) will be valid till 12 months after the last payment made under the

Contract. Integrity Pact with the unsuccessful bidders will be valid 6 months after the

Contract is awarded to the successful Bidder.

29.2. The Bank has appointed Shri. S. Srinivasan, IAS (Retd.) (M-9483536100/ E-mail-

[email protected]) and Shri. Ajai Kumar, ex-CMD, Corporation Bank (M-

9619272893/ [email protected]) as Independent External Monitor (IEM). The

Bidders having grievances, if any, in the tendering process, may approach the IEM for

redressal of their complaints.



SECTION III

GENERAL TERMS & CONDITIONS (SERVICE AGREEMENT)

(to be signed between IDBI Bank & the successful Bidder)


AGREEMENT

THIS AGREEMENT made at [ ]this [ ] day of [ ]Two Thousand and [ ]

BETWEEN

M/s [•], a company within the meaning of the Companies Act, 2013 and having its registered office at [•] (hereinafter referred to as "the OS Vendor" which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and permitted assigns) of the ONE PART

AND IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a

company within the meaning of Section 2(20) of the Companies Act, 2013 and a “banking company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter referred AND Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar. to as "IDBI Bank" which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the OTHER PART

Each of the parties mentioned above are hereinafter collectively referred to as "Parties" and individually as a "Party" WHEREAS,

1. IDBI Bank being desirous of improving its customer service intends to avail the

Services as hereinafter defined, and for that purpose had floated a Bid Document/ RFP Ref NO. ______ dated ________for selection as outsourcing vendor to provide re-

creation of Account Opening Form ( AOF) and supporting Know Your Customer (KYC)

documents collection(pick-up) and submission(drop) services between IDBI Bank customers

and respective IDBI Bank branches. 2. The OS Vendor who is engaged in the business of providing the Services participated

in the Bid and being successful Bidder desires to provide the Services to IDBI Bank. 3. The OS Vendor has represented to IDBI Bank that it has necessary and requisite

experience and expertise to offer the Services to IDBI Bank and that in terms of its constitutional documents i.e. __________________, the OS Vendor has the power to provide the Services.


4. IDBI Bank has accepted the OS Vendor's Bid dated [] and has communicated its acceptance vide its communication (email/letter) dated [•].

5. As a pre-condition to pursue the above, the Parties are desirous of setting out the

understanding and arrangement between the Parties with respect to the Services and have accordingly, agreed to enter into this Agreement.

NOW, THEREFORE, in consideration of the mutual agreements herein contained and other good and valuable consideration, the receipt and sufficiency whereof hereby acknowledged, the Parties hereto agree as follows:

1 1.1 DEFINITIONS

For the purposes of this Agreement, the following terms shall have the meanings set out below.

"Applicable Laws" means, with respect to any Person, all laws, statutes, rules, regulations, orders, writs, processes, decrees, injunctions, judgments, or awards of an arbitrator, a court or any other governmental authority, and all governmental authorisations binding upon or applicable to such Person or to any of its properties or assets.

"Confidential Information" means, (i) IDBI Bank standard/special security procedures and systems at various locations; (ii) technical or business information or material not covered in (i); (iii) proprietary or internal information related to customers / constituents / products or services of IDBI Bank including, financial information, process / flow charts, information related the Services, business and contractual relationships, information the Parties provide regarding third parties; (iv) information disclosed/ documents recieved pursuant to this Agreement and (v) all such other information which by its nature or the circumstances of its disclosure is confidential. "Agreement/Contract" means this agreement and all documents attached hereto. “Applicable Permits” or “Permits” means any waiver, exemptions, building, variance, franchise, permit, authorizations, approval, license or similar order of or from any Central or State, provincial, municipal, regional, environmental or other governmental entity, instrumentality, agency, authority, court, regulatory body or other body having jurisdiction over all or any part of the Services to be performed pursuant to the terms of this Agreement.


“Fees” means, the amount payable by IDBI Bank to the OS Vendor for the Services rendered by the OS Vendor and as detailed in Annexure B.

"Good Industry Practice" means the exercise of degree of skill, diligence and prudence which is expected from a highly skilled, experienced and internationally recognized and reputed OS Vendor engaged in the same type of undertaking as OS Vendor under similar circumstances and acting generally in accordance with the prevailing laws, rules, regulations, codes and industry standards.

"Key Personnel" means those of OS Vendor's personnel identified as such by IDBI Bank.

"Person" means any natural person, firm, corporation, company, voluntary association (incorporated or otherwise), partnership, joint venture, trust, limited organization, unlimited organization, or other entity.

"Services" to provide re-creation of AOF and supporting KYC documents collection(pick-

up) and submission(drop) services between IDBI Bank customers and respective IDBI Bank

branches and matters related to or incidental to the foregoing, under this Agreement as described in Annexure A to this Agreement / Section IV of RFP document.

"Term" shall have the meaning ascribed to it in Clause 13.1 1.2 INTERPRETATION In construing this Agreement 1.2.1 Time is the essence in the performance of the Parties‟ respective obligations. If any time period specified herein is extended, such extended time shall also be of the essence; Above mentioned RFP/Bid Document shall be read and construed as interal part of this Agreement. 1.2.2 Unless the context otherwise requires, words importing the singular shall include the plural and the vice versa; 1.2.3 Clause, headings are for reference only and shall not affect the construction or interpretation of this Agreement; 1.2.4 References to Recitals, Clauses, Exhibits, Annexures and Schedules are references to Recitals, Clauses, Exhibits, Annexures and Schedules of and to this Agreement;


1.2.5 Whenever the context so demands the references to a Party to this Agreement includes references to its successors or assigns (immediate or otherwise if so provided in the description of the Parties) of that party and reference to agreements shall include reference to all the amendments thereto by whatever manner; 1.2.6 Reference to any Applicable Law includes a reference to such Applicable Laws as amended or re-enacted from time to time, and any rule or regulation promulgated there under; and 1.2.7 The terms “herein”, “hereof”, “hereto”, hereunder and words of similar purport refer to this Agreement as a whole.

2 SCOPE OF SERVICES TO BE PERFORMED AND OR RENDERED

2.1.1 Scope of Services

The OS Vendor shall provide all Services including supervision, assistance, guidance, etc, more particularly detailed in the Annexure A to this Agreement; and shall perform all operations and assignments and render all services as may be necessary and incidental to fulfill its obligations under this Agreement. The OS Vendor shall render the Services to the best of its ability and in accordance with Good Industry Practice. Further, all Services necessary and required to satisfactorily fulfill its obligations under this Agreement, shall be deemed to be included in the scope of Services (Annexure A to this Agreement) of the OS Vendor. The OS Vendor is committed to using its knowledge, secured control & management system and information database for the purpose and shall provide IDBI Bank access to the OS Vendor‟s knowledge database during the term of Agreement. The OS Vendor shall facilitate tapping of its pool of employees, consultants, advisors and analyst during the tenure of the Agreement as may be required.

2.1.2 In rendering the Services to the IDBI Bank, OS Vendor warrants that: i) It shall observe the best service quality standards and ensure that OS Vendor renders its obligations to the satisfaction of the IDBI Bank. ii) Engage requisite number of personnel/Key Personnel for rendering the

Services in an efficient and timely manner. iii) It shall provide adequately qualified, trained and experienced personnel/Key

Personnel to provide uninterrupted and continued Services during the period of contract

iv) It shall meet the various deadlines and standards as more particularly mentioned in Annexure A to this Agreement.


v) It shall discuss and review its progress, on a regular basis as and when required by the Bank.

vi) It shall extend Services during validity period of the Agreement. vii) It shall comply with all Applicable Laws in connection with the Services. viii) All personnel/Key Personnel deployed by OS Vendor to IDBI Bank shall

carry identity card provided by the OS Vendor. ix) It shall provide and render Services, at all times, as per the Good Industry Practice and abide by the Applicable Laws. x) It shall maintain utmost confidentiality of the Confidential Information. xi) It shall comply all Applicable Laws /Applicable Permits including provisions

of labour laws, which are applicable to OS Vendor or personnel/Key Personnel deployed by them and shall be solely responsible for liabilities arising out of such compliance, non –compliance or implementation or non-implementation.

2.1.3 If the nature of the Services to be rendered by OS Vendor require the

personnel/Key Personnel to enter the premises of the IDBI Bank, OS Vendor shall:

i. Ensure that the personnel/Key Personnel follow and comply with the instructions (oral or written or both) issued by the IDBI Bank to the OS Vendor or to personnel/Key Personnel from time to time in this regard.

ii. Use the area specifically allotted to OS Vendor for rendering the Services and performing its obligations under this Agreement.

iii. Ensure that the personnel/Key Personnel observe all security guidelines of the IDBI Bank from time to time. iv. Keep the fixtures, fittings, equipment and documents and properties of the IDBI Bank installed at area allotted to OS Vendor, clean and in good condition and shall not inflict any damage whatsoever to these assets of the IDBI Bank. 2.1.4 OS Vendor and its personnel/ Key Personnel shall comply with all of the IDBI Bank's standards / security procedures at such locations and shall deal promptly and courteously with the customers, employees, agents of the Bank. i. Observe and perform all such additional conditions, covenants, undertakings

that may be made from time to time by the IDBI Bank in its sole discretion.

2.2 Related Documentation


The OS Vendor will maintain and provide all necessary documentation, registers and records in connection with the performance of Services and other related documents including for complying with Applicable Law or any statutory requirements.

3 PAYMENT OF FEES

3.1 Invoicing

(a) IDBI Bank shall pay the Fees to the OS Vendor upon receipt of the OS Vendor‟s invoice(s), raised in accordance with the Billing and Payment Methodology set out in Annexure B.

(b) OS Vendor shall submit its invoice(s) and supporting documents in both soft

and hard copy to the Corporate office of IDBI Bank addressed to the General Manager of the respective Department where the services are provided.

(c) IDBI Bank and OS Vendor shall mutually agree and fix the payment cycle

based on which OS Vendor will make payment towards salary & other statutory benefits etc. to its persons deployed in IDBI Bank.

3.2 Payments

In consideration of the Services, IDBI Bank shall make payment through electronic mode, in respect of the invoices raised and prepared by the OS Vendor as per the provisions of Annexure B. The OS Vendor shall be responsible for its own as well as its personnel‟s income tax. The Fees or the rates mentioned in Annexure B are comprehensive and inclusive of all duties, levies, taxes, costs, charges and incidental expenses and are not subject to escalation or any re-openers. Apart from the amounts computed in accordance with Annexure B, no further sums, charges, fees, costs or consideration of any nature whatsoever shall be payable by IDBI Bank to OS Vendor in respect of the Services or any portion thereof. All payments made by IDBI Bank to OS Vendor shall be subject to requisite statutory deductions. IDBI Bank shall provide to OS Vendor on OS Vendor's request the tax receipts / TDS Certificates / other certificates in this behalf so as to enable OS Vendor to claim any tax credits.

3.3 Statutory /Legal Compliances

The OS Vendor agrees, undertakes and confirms absolutely, irrevocably, unconditionally that the entire obligation with regard to: (i) Payment of minimum wages; (ii) Payment of bonus;


(iii) Payment of gratuity; and (iv) Any other statuary remittances, which may be applicable from time to time to the personnel/Key Personnels engaged by the OS Vendor shall be principally with the OS Vendor and the OS Vendor shall also be liable for payment to the personnel/Key Personnel engaged by him/them, any revision in aforesaid laws affected by appropriate Government and liability and duty of IDBI Bank shall be limited only to the extent of reimbursement of the bills properly raised/payment of fees and not otherwise. If any liability, obligation, burden, claim or cost are suffered or incurred by IDBI Bank on account of breach by the OS Vendor of the provisions of this clause, the OS Vendor shall forthwith reimburse the same to IDBI Bank without any demur or protest whatsoever. The OS Vendor hereby indemnifies IDBI Bank against any harm or cost or claim incurred or suffered by IDBI Bank due to breach of the OS Vendor in terms of the obligations herein. The OS Vendor will furnish proof of compliance of all labour laws requirements including obtaining licenses, filing of monthly/quarterly and annual returns and any other statutory requirement within 15 days from the due date and furnish calculations and proof of payments made to all Government/Statutory Authorities under PF, ESIC, Labour Welfare Fund Act, Payment of Bonus Act, Minimum Wages Act, Payment of Wages Act, etc., within 15 days of the statutory time limit allowed under the respective Acts.

3.4 Notwithstanding anything contained in this Agreement or in any other documents(s)

i.) under no circumstances shall IDBI Bank be liable to the OS Vendor for direct, indirect, incidental, consequential, special or exemplary damages arising from termination of the Agreement, even if IDBI Bank has been advised of the possibility of such damages, such as, but not limited to, loss of revenue or anticipated profits or lost business; ii) IDBI Bank shall not have any liability whatsoever in case of any third party claims, demands, suit, actions or other proceedings against the OS Vendor or its Personnel or any other person engaged by the OS Vendor in the course of performance of the OS Vendor‟s obligations under this Agreement;

4. DISPUTED PAYMENTS & SETOFF

4.1 IDBI Bank reserves the right to dispute /withhold payments / further payment due

to the OS Vendor under this or any other contract if the OS Vendor has not performed the Services in accordance with the provisions of this Agreement. In the event IDBI Bank disputes payment, IDBI Bank will inform the OS Vendor of the same in writing, and the Parties will attempt to settle the payment dispute under the amicable settlement procedures set out herein. If the Parties agree that the Services


were not performed in accordance with this Agreement, then such disputed payment, if any, shall – (i) if already paid by IDBI Bank to the OS Vendor be forthwith refunded by the OS Vendor; and (ii) if payable or outstanding, shall cease to be so payable or outstanding.

4.2 IDBI Bank shall apply any damages or non-conformance compensation or other

amounts due or accrued to IDBI Bank under this Agreement to reduce any amount due or accrued to the OS Vendor under this Agreement or any other arrangement.

4.3 The OS Vendor shall not reduce any damage or non-conformance compensation or

other amount due or accrued to IDBI Bank under this Agreement (by set-off or otherwise).

5. TAXES

5.1 The OS Vendor, its directors and employees shall be solely liable for the payment of

all taxes, duties, fines, penalties, etc., by whatever name called as may become due and payable under the local, state and / or central laws, rules and / or regulations as may be prevalent and as amended from time to time in relation to the Services rendered pursuant to this Agreement.

5.2 Notwithstanding any thing contained in this Agreement, IDBI Bank shall not be liable

nor responsible for collection and / or payment of any such taxes, duties, fines, penalties etc., by whatever name called, that are due and payable by the OS Vendor under the local, state and / or central laws, rules and / or regulations as may be prevalent and as amended from time to time.

6 DISPUTE RESOLUTION MECHANISM

6.1 The Parties shall use their best efforts to amicably settle all disputes arising out of or

in connection with this Agreement in the following manner: (i) The Party raising the dispute shall address to the other Party a notice requesting an

amicable settlement of the dispute within ten (10) days of receipt of the notice. (ii) The matter will be referred for negotiation between Chief General Manager – of IDBI

Bank Bhubaneswar Zonal Office and Chief Executive Officer of the OS Vendor. The matter shall then be resolved by them and the agreed course of action documented within a further period of thirty (30) days.


6.2 The Parties agree that any dispute between the Parties, which cannot be settled by negotiation in the manner, described in Clause 6.1 hereof, may be resolved exclusively by arbitration and such dispute may be submitted by either Party to arbitration within thirty (30) days of the failure of negotiations. Arbitration shall be held in Mumbai and conducted in accordance with the provision of Arbitration and Conciliation Act 1996 or any statutory modification or re-enactment thereof. Each party to the dispute shall appoint one (1) arbitrator each and the two arbitrators shall jointly appoint the third or the presiding arbitrator. The arbitration proceedings shall be conducted in the English language. Subject to the above, the courts of law at Mumbai alone shall have the jurisdiction in respect of all matters connected with the Agreement. The arbitration award shall be final and binding upon the Parties and judgment may be entered thereon, upon the application of either party to a court of competent jurisdiction. Each party shall bear the cost of preparing and presenting its case, and the cost of arbitration, including fees and expenses of the arbitrators, shall be shared equally by the Parties unless the award otherwise provides.

6.3 The OS Vendor shall not be entitled to suspend the provision of the Services, pending

resolution of any disputes between the Parties and shall continue to render the Services in accordance with the provisions of the Agreement notwithstanding the existence of any dispute between the Parties or the subsistence of any arbitration or other proceedings.

6.4 This clause will survive the expiration,cancellation or termination of this Agreement.

7 REPRESENTATIONS & WARRANTY OF THE OS VENDOR

7.1 The OS Vendor Representations & Warranties (Services)

(a) The OS Vendor has the expertise, resources, infrastructure, qualified manpower and information technology resources to provide the Services and hereby warrants that it shall provide the Services meeting global quality standards.

(b) The OS Vendor warrants that all Services provided hereunder shall conform to the requirements of this Agreement and the OS Vendor shall at all times adhere to Good Industry Practices.

(c) The OS Vendor warrants that it has obtained all applicable permissions, licenses, permits and consents required to provide the Services and the same are valid and subsisting that the Services shall be provided in compliance with all Applicable Laws and the provision of the Services shall not result in the breach of any Applicable Laws.

d) It is duly organized, validly existing and in good standing under the laws of India and is qualified to do business in all jurisdictions in which the nature of the business


conducted by it makes such qualification necessary and where failure so to qualify would have a material adverse effect on its financial condition, operations, prospects or business.

e) The OS Vendor is not in violation of any Applicable Laws which violations, individually or in the aggregate, would affect its performance of any obligations under this Agreement. There are no legal or arbitration proceedings or any proceedings by or before any governmental or regulatory authority or agency, now pending or (to the best knowledge of the OS Vendor) threatened against the OS Vendor which, if adversely determined, could reasonably be expected to have a material adverse effect on the financial condition, operations, prospects or business of the OS Vendor or its ability to perform the obligations under this Agreement.

f) None of the execution and delivery of this Agreement, the consummation of the transactions herein contemplated or compliance with the terms and provisions hereof will conflict with or result in a breach of, or require any consent under the charter of the OS Vendor or any applicable law or regulation, or any order, writ, injunction or decree of any court, or any agreement or instrument or arrangement to which the OS Vendor is a party or by which it is bound or to which it is subject, or constitute a default under any such agreement or instrument or arrangement.

g)The OS Vendor has all necessary power and authority to execute, deliver and perform its obligations under this Agreement; and the execution, delivery and performance by the OS Vendor of this Agreement has been duly authorized by all necessary action on its part; and this Agreement has been duly and validly executed and delivered by the OS Vendor and constitutes legal, valid and binding obligations of the OS Vendor enforceable in accordance with its terms except as the enforceability thereof may be limited by winding up proceedings, Bankruptcy, insolvency, reorganization or moratorium or other similar laws relating to the enforcement of creditor‟s rights generally and general equitable principles.

7.2 Remedy of Deficiency in Services

If in the opinion of IDBI Bank, acting reasonably, the Services have not been performed to the standards as described in Clause 7.1, IDBI Bank shall, have the option to require the OS Vendor to expeditiously correct any deficiencies in the Services at no cost to IDBI Bank. Deficiencies in Services shall be determined by reviewing the quality and timeliness of the Services. Deficiencies in Services that cannot be resolved by the Parties may be resolved under the dispute resolution procedures set forth in Clause 6 of this Agreement. IDBI Bank shall make reasonable efforts to review the Services on a monthly basis.


7.3 The OS Vendor Representations & Warranties (Personnel)

(a) The OS Vendor shall furnish personnel with the skills and experience appropriate to satisfy with the requirements of this Agreement (the "OS

Vendor Personnel"). The OS Vendor Personnel provided under this Agreement shall possess, in the aggregate, a range of skills that would permit individual OS Vendor Personnel to perform job / assignment and provide the Services at operating levels as contemplated under the Agreement.

(b) The OS Vendor agrees to furnish OS Vendor Personnel on the understanding

and condition that at all times such individuals shall, be under the direct supervision, direction and control of the OS Vendor in performing the work / job for which OS Vendor Personnel have been requested. The OS Vendor acknowledges that nothing herein shall give rise to any obligations on the part of IDBI Bank towards the OS Vendor Personnel, and the OS Vendor alone shall remain responsible for the OS Vendor Personnel.

(c) The OS Vendor shall engage while providing Service(s) to IDBI Bank persons

with good character and integrity whose backgrounds has been duly verified and who do not have any criminal record or involvement.

7.4 Number of OS Vendor Personnel

The actual number of the OS Vendor‟s employees required to perform the Services, the date of commencement of the Services and the duration of the Services shall, if not already set out herein or in the bid documents be mutually determined in accordance with the provisions of this Agreement.

7.5 Changes in OS Vendor Personnel

(a) If IDBI Bank deems any of the OS Vendor Personnel unsuitable, incompetent, dishonest or uncooperative, it shall without delay, inform the OS Vendor and the Parties shall mutually consult and discuss the issue. If after such consultations and discussions IDBI Bank still requires the OS Vendor to remove the concerned person, the OS Vendor shall do so and supply a replacement for such employee at its own cost and expense.

(b) The OS Vendor shall not transfer, reassign or remove any of the Key Personnel

(except as a result of voluntary resignation, involuntary termination for cause, illness, disability, or death) during the specified period without IDBI Bank prior approval, which approval shall not be unreasonably withheld provided the OS Vendor assuring IDBI Bank that such action will not have an adverse


impact on the OS Vendor‟s performance of its obligations under the Agreement.

7.6 Key Personnel

The OS Vendor shall cause each of the Key Personnel to devote full time and effort, for the Term for performing the Services.

8. INSURANCE

8.1 The OS Vendor shall maintain at its own expense during the Term, adequate insurance coverage including but not restricted to, comprehensive general commercial liability insurance coverage, medical insurance coverage, insurance coverage against physical loss or damage to the OS Vendor‟s Personnel and property, fidelity insurance protecting against employees dishonesty, theft, robbery, forgery, altered documents and/or other dishonest acts and any other insurance as required by Applicable Laws and shall ensure that all such insurance policies remain in force and effect during the provision of the Services by the OS Vendor Personnel.

8.2 IDBI Bank shall have no liability whatsoever for any loss or injury to any individual

assigned to perform the Services under this Agreement or otherwise, while on IDBI Bank's premises or anywhere. The OS Vendor will be solely liable for the aforesaid.

8.3.1 The OS Vendor undertakes to provide such documentary proof of compliance of this

clause as may be required by the Bank or its authorities. 8.3.2 The OS Vendor shall ensure that all such insurance policies remain in force during

the period of this Agreement.

9. CONFIDENTIALITY AND DISCLOSURES

9.1 The Parties agree that they shall hold in trust any Confidential Information received by either Party, under this Agreement, and the strictest of confidence shall be maintained in respect of such Confidential Information. The Parties also agree:

(i) to maintain and use the Confidential Information only for the purposes of this

Agreement and only as permitted herein;

(ii) to only make copies as specifically authorized by the prior written consent of the other Party and with the same confidential or proprietary notices as may be printed or displayed on the original;

(iii) to restrict access and disclosure of Confidential Information to such of their

employees, security analysts and consultants and advisers strictly on a "need


to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this Clause ; and

(iv) to treat Confidential Information as confidential for a period of five (5) years

from the date of receipt. In the event of earlier termination of this Agreement, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of two (2) years from the date of such termination.

9.2 Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within one or two days of such disclosure. Confidential Information does not include information which:

(i) the recipient knew or had in its possession, prior to disclosure, without

limitation on its confidentiality; (ii) is independently developed by the recipient without breach of this

Agreement; (iii) information in the public domain as a matter of law; (iv) is received from a third party not subject to the obligation of confidentiality

with respect to such information; (v) is released from confidentiality with the written consent of the other Party.

The recipient shall have the burden of proving that Clause 10.2 (i) and (ii) above are applicable to the information in the possession of the recipient.

9.3 Confidential Information shall at all times remain the sole and exclusive property of

the disclosing Party. Upon termination of this Agreement, Confidential Information shall be returned to the disclosing Party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorized representative of each of the Parties.

9.4 In the event that any of the Parties hereto becomes legally compelled to disclose any

Confidential Information, such Party shall give sufficient notice to the other Party to enable the other Party to prevent or minimize to the extent possible, such disclosure. Neither Party shall disclose to a third party any Confidential Information or the contents of this Agreement without the prior written consent of the other Party. The obligations of this Clause shall be satisfied by handling Confidential Information


with the same degree of care, which the receiving Party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this Clause shall survive the expiration, cancellation or termination of this Agreement.

9.5 The provision of this clause shall survive termination of the Agreement till such Confidential Information enters public domain. 10. INDEMNIFICATION

10.1 Indemnity by the OS Vendor

The OS Vendor agrees to indemnify and keep indemnified, defend and hold harmless IDBI Bank and its officers, directors, employees and agents from and against any and all losses, liabilities, claims, obligations, costs, expenses (including, without limitation, reasonable attorneys‟ fees), arising before or after completion of Services, which result from, arise in connection with or are related in any way to claims by third parties arising out of or in connection with (i) the OS Vendor's breach of the representations and warranties specified in this

Agreement; (ii) OS vendor‟s breach of confidentiality obligations. (ii) acts or omissions of, fraud, negligence, or misconduct by the OS Vendor ; or (iii) the fault or negligence of the OS Vendor , its officers, employees, agents,

security analysts, consultants, advisors and/or other representatives; (iv) Non payment of statutory payments under Applicable Law including labour

laws. For the purposes of this Agreement, the OS Vendor shall include the OS Vendor, its personnel, employees, consultants, and / or other authorized persons.

10.2 Survival of Indemnity

The responsibility to indemnify set forth in this Clause shall survive the termination of this Agreement for any reason with regard to any indemnity claims arising in relation to the performance hereof.

11. LIABILITY OF THE OS VENDOR 11.1 The OS Vendor shall be liable to IDBI Bank for all or any claims, damages and

expenses of any nature whatsoever arising directly or indirectly from any


negligent, dishonest, criminal or fraudulent act of any individual assigned by the OS Vendor for the performance of the Services under this Agreement and / or for any loss and / or damage caused to the property of IDBI Bank.

Except as provided in indemnity clause stated at Clause 11,, the liability of the OS Vendor under this clause shall not exceed three times of annual contract value of the Services or the actual claim received/loss incurred by IDBI Bank, whichever is lower . The amount of claim / actual loss determined by IDBI Bank in this regard shall be final and binding on the OS vendor.

11.2 The OS Vendor shall compensate IDBI Bank for any loss and / or damage caused to IDBI Bank, within fourteen (14 ) days from the date of mishap / incidence, as a consequence of non-compliance of all or any of the terms of this Clause, for the misconduct or negligence of all or any of its employees, representatives or any individual assigned for the performance of the Services under this Agreement or for any direct, special or consequential damages to IDBI Bank as a result of non-performance. In the event of such a claim for loss or damages being made by IDBI Bank as may be quantified by IDBI Bank, IDBI Bank shall be entitled to adjust such amounts as claimed against the future or outstanding payments due to the OS Vendor.

11.3 In the event of this Agreement is terminated consequent to the non- compliance of the

provisions of this Clause, no further liabilities or obligations shall accrue to IDBI Bank except for any charges due and owing at the time of such termination, for the Services rendered under this Agreement prior to such termination

11.4 The OS Vendor shall be responsible for compliance of all the Applicable

Laws/Applicable Permits and obligations under this Agreement. Any liability arising under Municipal, State or Central Government laws and regulations will be the sole responsibility of the OS Vendor and IDBI Bank shall not be responsible for any such liability. The OS Vendor shall comply with all rules and regulations regarding safety and security of its Personnel and IDBI Bank shall in no way be responsible in any manner in case of any mishap to its Personnel.

12. TERM & TERMINATION OF THE AGREEMENT

12.1 Term

This Agreement shall be effective from the date hereof and shall continue to be in full force and effect for an initial period of Six (6) months ("Term") unless terminated earlier by IDBI Bank in accordance with the provisions below. Thereafter, this


agreement may be renewed for a further period (“Renewal Term”), as decided by mutual agreement of the parties in writing. The Fees for the Services under the renewed agreement shall be the same as set out herein. Subject to the above covenants the initial period of two years may be extended for another Six(6) months at the discretion of the Bank.

12.2 Termination by IDBI Bank

(a) IDBI Bank shall be entitled to terminate this Agreement at any time by giving a prior written notice of 90 (ninety) days without prejudice to all rights, liabilities, interests and obligations that have accrued to the Parties prior to the date of such termination. (b) Notwithstanding to the above clause, IDBI Bank shall be entitled to terminate this Agreement by giving a prior written notice of 30 (thirty) days under the following circumstances. The Agreement shall stand terminated on the expiry of the said period of 30(thirty) days relieving both Parties of their respective obligations, save such obligations and / or liabilities of the OS Vendor that, by their nature, survive the termination of this Agreement.

(i) If the OS Vendor fails or refuses to perform the Services in the manner and / or within the time frames agreed in this behalf or abandons the Services or any part thereof; or

(ii) If the OS Vendor fails to start the required OS Services to the satisfaction of IDBI Bank within two months of written intimation from the Bank

(iii) If the OS Vendor delivers non conforming Services, in whole or in part; or

(iv) If the OS Vendor fails to provide adequate assurance of the OS Vendor's

ability to meet the time frames of an assignment forming part of the Services; or

(v) If the OS Vendor, intentionally or unintentionally, disregards or violates any

Applicable Laws or conditions of any applicable permits; or

(vi) If the OS Vendor fails to correct defects and deficiencies in any Services in a timely manner; or

(vii) If any of the representations or warranties provided by the OS Vendor are

found to be false or incorrect; or

(viii) If the OS Vendor breaches any other material term of this Agreement.


(ix) If a petition for insolvency, winding up or dissolution is filed against the OS

Vendor or any court receiver is appointed as receiver of all or any of the properties / assets of the OS Vendor.

(x) If in the opinion of IDBI Bank the interest of IDBI Bank are jeopardized in any

manner whatsoever (c) In the event of the occurrence of any of the above, IDBI Bank may, at its sole discretion, provide the OS Vendor with written notice of IDBI Bank's intention to terminate for default. In the event the OS Vendor does not cure such failure within 7 (seven) days of such notice, IDBI Bank may, by written notice, forthwith terminate this Agreement. (d) In the event of the occurrence of any of the above, IDBI Bank may, at its sole

discretion engage the services of another vendor for a temporary period and written intimation of such engagement shall be given to the OS Vendor which shall be binding on them.

12.3 Consequences of termination

12.3.1 If IDBI Bank elects to terminate this Agreement under the provisions of Clause 13.2

above, the OS Vendor shall, without prejudice to any other rights or remedies of IDBI Bank in this Agreement or at law or in equity, do one or more of the following:

(a) As directed by IDBI Bank, promptly hand over all monies, materials, data,

information, documents, floppies, CDs, stationeries, etc. in respect of which IDBI Bank shall have the right of ownership to and / or possession of under the terms of this Agreement or which may have been accumulated by the OS Vendor in performing the Services.

(b) Any monies, if paid by IDBI Bank to the OS Vendor as advances prior to

any termination, shall, insofar as they relate to Services not yet rendered by the OS Vendor at the time of termination, be forthwith refunded by the OS Vendor to IDBI Bank. Upon such notification of termination, the OS Vendor shall immediately discontinue performance of the Services (unless such notice of termination directs otherwise).

(c) Notwithstanding anything herein to the contrary, IDBI Bank may withhold

payments, if any, to the OS Vendor for the purposes of set off the amounts owed to IDBI Bank pursuant to the terms of this Agreement until such time


as the exact amount of damages due IDBI Bank from the OS Vendor is fully determined.

13. NOTICES

All notices, requests, consents, waivers or other communication required or permitted hereunder shall be in writing and shall be deemed properly served: (i) if delivered by hand and received by an authorized employee or officer of the Party, (ii) 3 (three) days after being given to a reputed courier with a reliable system for tracking delivery, (iii) upon receipt of confirmation receipt when sent by facsimile; or (iv) 7 (seven) days after the date of dispatch by certified or registered mail, postage prepaid, return receipt requested; (v) when sent by electronic mail. All notices and other communication shall be addressed as follows:

In the case of the OS Vendor

(Name of the OS Vendor)

Chief Executive Officer, (Address )

Attn: Shri ____________

Tel:

Fax:

Email:

In the case of IDBI BANK: IDBI BANK LIMITED

General Manager, Support

Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar.

Attn: Arun Panda

Tel: 0674 – 6616533

Email: [email protected]

A Party may change its address and / or addressee for notification purposes at any time during the term hereof by giving the other Party written notice in accordance with the terms hereof and the date on which such change will become effective.

14 GOVERNING LAW / JURISDICTION

This Agreement and any non-contractual obligations arising out of or in connection with it are governed by Indian law. Subject to clause 6, the courts of Mumbai have

exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement

(including a dispute relating to the validity or termination of this Agreement or any non-



contractual obligation arising out of or in connection with this Agreement). This clause will survive the expiration, cancellation or termination of this Agreement

15 PUBLICITY

The OS Vendor or its employees and representatives shall not use the name and / or trademark / logo of IDBI Bank in any sales or marketing publication or advertisement, or in any other manner without prior written consent of IDBI Bank.

16 MISCELLANEOUS

16.1 The OS Vendor under this Agreement agrees that in performance of Services under this Agreement, they will not make or offer to make any payments to or confer, or offer to confer any benefit upon any employee agent or fiduciary of any third party with the intent of influencing the conduct of such employer, agent or fiduciary in relation to the business of such third party, in connection with the Service(s) to be provided under this Agreement.

16.2 The OS Vendor agrees, represents and warrants that no IDBI Bank officer, director,

employee or immediate family member thereof (collectively „IDBI Bank personnel‟) has received or will receive anything of value of any kind from the OS Vendor or its officers, directors, employees or agents in connection with this Agreement, and that no IDBI Bank Personnel has a business relationship of any kind with the OS Vendor or its officers. This clause shall survive the termination of this Agreement.

16.3 Breach of this clause will lead to termination of this Agreement no further liabilities

or obligations shall accrue to IDBI Bank except for any charges due and owing at the time of such termination, for the Service(s) rendered under this Agreement prior to such termination.

16.4 Subcontracting

The OS Vendor shall not employ the services of any sub contractor directly or indirectly without prior written approval of IDBI Bank.

16.5 Assignment

(a) This Agreement shall not be assigned either fully or in part by the OS Vendor to any third party without the prior written consent of IDBI Bank. IDBI Bank may, in whole or in part, assign this Agreement to any third party without the consent of the OS Vendor.

(b) Nothing contained herein shall prevent the use by or the assignment of this Agreement by IDBI Bank.


16.6 Relationship between Parties

(a) The OS Vendor is serving as an independent OS Vendor to IDBI Bank hereunder, and this Agreement creates no partnership, pooling or joint venture relationship between the Parties, and no employment relationship between IDBI Bank and the employees, consultants, representatives of the OS Vendor.

(b) The OS Vendor's personnel, employees, consultants, advisors, etc. have no authority / right to bind IDBI Bank in any manner whatsoever. It is also clarified that the personnel or employees being provided by the OS Vendor shall be employed solely by the OS Vendor and governed by terms of the

employment entered by the OS Vendor with them, and (c) OS Vendor shall be solely responsible and liable in the event of any adverse

claim of whatsoever nature made on IDBI Bank by the employees of the OS Vendor.

16.7 Entire Agreement This Agreement, together with the attachments, and the other bid documents shall constitute the entire understanding of the Parties concerning the subject matter hereof and supersede any and all prior oral or written representations, understandings or agreements relating thereto.

16.8 Amendment

No modifications, alterations, amendment or waivers of any provisions herein contained shall be binding on the Parties hereto unless evidenced in writing signed by duly authorized representatives of both Parties.

16.9 No Waiver

The failure of either party, at any time during the Term hereof, to require performance by the other Party of any provision of this Agreement shall in no way affect the full right to require such performance at any time thereafter. The waiver by either party of a breach of any provision of this Agreement does not constitute a waiver of any succeeding breach of the same or any other provision, nor shall it constitute a waiver of the provision itself.

16.10 Severability

If any provision of this Agreement is declared or found to be illegal, unenforceable or void, the Parties shall negotiate in good faith to agree upon a substitute provision that is legal and enforceable and is as nearly as possible consistent with the intentions underlying the original provision. If the remainder of this Agreement is not materially affected by such a declaration or finding and is capable of substantial performance, then the remainder shall be enforced to the extent permitted by law.


16.11 Inspection/ Audit

(a) IDBI Bank shall at all reasonable times have access to any site where the OS Vendor are performing any of the Services and such person shall have the right to inspect such performance and all documentation related thereto and to make and retain copies of the aforesaid documentation.

(b) The OS Vendor shall be required to keep complete and accurate records of all the operations and expenses in connection with the Services provided to IDBI Bank. All such records shall be kept on file by the OS Vendor for a minimum period of 3 (three) years from the date of the transaction. However the Bank may consider taking over the records from the Vendor from time to time at its sole discretion.

(c) The OS Vendor shall, co-operate with IDBI Bank‟s, internal or external auditor to assure a prompt and accurate audit. The OS Vendor shall also co-operate in good faith with IDBI Bank to correct any practices which are found to be deficient as a result of any such audit within a reasonable time after receipt of IDBI Bank 's audit report. Such audits or reviews will be at the expenses of IDBI Bank. However, if the audit discovers discrepancies or overcharges, then upon completion of such audit or review, the OS Vendor shall be bound and liable to reimburse to IDBI Bank such discrepancies or overcharges and for the cost of the audit.

(d) In no event shall IDBI Bank be liable for any indirect, special or consequential damages which may arise under this Agreement

(e) In the event of Reserve Bank of India (RBI) deciding to take up inspection of the services, RBI shall have all the rights of IDBI Bank under this contract for inspection/ audit and OS Vendor shall cooperate with RBI/ IDBI Bank to carry out the inspection/ audit

16.12 Setoff

IDBI Bank may deduct or retain out of any monies, which may be due or become due to the OS Vendor hereunder or otherwise, any amounts owed by the OS Vendor to IDBI Bank hereunder or otherwise.

16.13 Headings The headings given to the Clauses herein are inserted only for convenience and are in no way to be construed as part of this Agreement or as a limitation of the scope of the particular Clause to which the title refers.

16.14 Survival

Any provisions of this Agreement which, either expressly or by implication, survive the termination or expiration of this Agreement, shall be complied with by the Parties in the same manner as if the present Agreement is valid and in force.


17. Penalty

The OS Vendor shall be liable to pay monetary penalties to IDBI Bank for delayed services, deficient services, or inadequate services or interruption in the services for reasons attributable to the OS Vendor and the penalty would also levied against the OS Vendor on violation of terms of secrecy for the Confidential Information. It is agreed that IDBI Bank will have sole discretion to decide the quantum of penalty. It is clarified that penalties imposed under and pursuant to this clause from time to time shall not in any case exceed contract value. This clause will survive the expiration, cancellation or termination of this Agreement.

18. Compliance with RBI and other Regulatory requirements

IDBI Bank / OS Vendor shall individually obtain the necessary regulatory and statutory approvals from the RBI or other regulatory/statutory bodies, if any required, for the Services. Any demand for information regarding any of the matters to the extent mutually agreeable under this Agreement called for by the RBI or any other regulatory body shall be promptly responded to by the concerned Party. The OS Vendor undertakes to comply all the statutory and regulatory requirements under the Applicable Laws in connection with Services including Labour and Industrial Laws. All RBI guidelines on outsourcing shall ipso-facto form integral part of this Agreement and should be read as forming part of this Agreement and the Agreement will stand amended to be in conformity with RBI guidelines or guidelines applicable issued by any other Regulator.

19. Statutory Requirements and Right of inspection by RBI

a) The Agreement will be executed by abiding laws and the directive, instructions, guidelines issued by the Regulators (including RBI) and competent authority from time to time. During the tenure of the Agreement nothing shall be done by the OS Vendor in contravention of any law, act and/ or rules/regulations, there under or any amendment thereof governing inter-alia customs, foreign exchange, etc., and shall keep IDBI Bank, its directors, officers, employees, representatives, agents and consultants indemnified in this regard.

b) During the tenure of the Agreement, Reserve Bank of India or one or more of its officers or any person authorized by it shall have the right to inspect the books and account of the OS Vendor including but not limited to the documents provided by IDBI Bank, record of transactions, and other necessary information given to, stored or processed by the OS Vendor within a reasonable time. The OS Vendor shall preserve the information, documents and records in accordance with the legal,


statutory, regulatory obligations as per applicable laws.

c) The OS Vendor shall ensure that it has contingency plan in place for its business

continuity by having a robust framework for documenting, maintaining and testing business continuity and recovery procedures. The same shall be periodically test by the OS Vendor. IDBI Bank may also consider occasional joint testing and recovery exercise with the OS Vendor.

19. Ownership and Retention of Documents

a) IDBI Bank shall own the documents, prepared by or for the OS Vendor arising out of or in connection with the Agreement.

b) Forthwith upon expiry or earlier termination of the Agreement and at any other time on demand by IDBI Bank, the OS Vendor shall deliver to IDBI Bank all documents provided by or originating from IDBI Bank and all documents produced by or from or for the OS Vendor in the course of performing the Service(s), unless otherwise directed in writing by IDBI Bank / Purchaser at no additional cost.

c) The OS Vendor shall not, without the prior written consent of IDBI Bank store, copy, distribute or retain any such documents.

d) The OS Vendor shall preserve all documents provided by or originating from IDBI Bank and all documents produced by or from or for the OS Vendor in the course of performing the Service(s) in accordance with the legal, statutory, regulatory obligations of IDBI Bank in this regard.

20. Opening a Current account

The OS Vendor shall agree to open a current account with the specified Branch of IDBI Bank Ltd. and all the payments to be made by IDBI Bank under this contract shall ordinarily be routed through the said current account.


IN WITNESS WHEREOF, the Parties have caused this Agreement to be duly executed on the date, month and year hereinabove written

SIGNED AND DELIVERED BY the within named OS VENDOR ……… In the presence of :

) ) ) )

SIGNED AND DELIVERED BY the within named IDBI BANK LIMITED In the presence of:

) ) ) )


ANNEXURE A

SERVICES TO BE PROVIDED BY OS VENDOR

I. OS Vendor will deploy one supervisory level person per branch/bunch of 2-3 branch.

II. OS Vendor deployed person will collect blank/pre-printed re-creation AOF for onward delivery at IDBI branch given customer address as a Delivery Services.

III. OS Vendor delployed person will collect customer signed re-creation AOF with supported documents from IDBI branch given customer address as per customer/ IDBI branch staff given time in all weekdays between 9.00 am to 7.00 PM.

IV. At the time of collection of re-creation AOF with supporting documntes from customer address OS Vendor delployed person should adhere prilimenery level IDBI Bank guided checking process to avoid unwanted rejection of recreation AOF-set.

V. For monitoring and billing prupose all deployed person will prepare branch wise four types reporting list which contains Date, Sr. No. , Name of Customer, Account Number, Customer Sign and date.

a. Blank or pre-printed Re-creation of AOF delivery at customer address. b. Branch rejected re-creation of AOF set delivery at customer address. c. Collection of signed set of re-creation AOF from customer address. d. Submission of collected re-creation AOF set at resecptive IDBI Branch

only. VI. Counts of Successful collected AOF re-creation sets will be eligible as a invoicing.

VII. OS Vendor will accumalte(datewise) number of successful AOF recreation set of all deployed person/s for raise monthly only one invoice to respective branch. Raised invoice should be supported by copy fo successful AOF re-creation running sheets.

The services required will vary for each location / branch. IDBI Bank will send

intimation letter to OS Vendor providing details for each location from time to time along with the detailed process flow. The OS Vendor will convey acceptance of the same on the duplicate copy of the said intimation letter. The said accepted letter will form part of this Agreement.

ANNEXURE B


BILLING & PAYMENT SETTLEMENT SCHEDULE

1 IDBI Bank and OS Vendor will mutually decide and fix payment cycle & schedule in accordance with provision of applicable laws. 2. OS Vendor shall submit an invoice at respective IDBI branches on basis of contracted rate multiply by number of customer signed successful AOF-recreation full set submitted at branch. Invoice should be a proper TAX Invoice which display counts, rate and applicable GST on serviced amount. 3. After verification, IDBI Bank shall credit the invoice amount to the designated account of the OS Vendors one day prior to the scheduled date of payment as per payment cycle. Accordingly, OS Vendor shall make the payments to its employees deployed in IDBI Bank. 4. In any case, OS Vendor shall be solely responsible for making payment to persons deployed in IDBI Bank on due date and IDBI Bank shall not be held responsible for the same. IDBI Bank shall not have any liability whatsoever arises in case of any claims or demands made by it‟s the persons deployed by OS Vendor in this regard. The OS Vendor shall submit a “No Dues Certificate” along with the bill in respect of previous period, in the form and manner prescribed by IDBI Bank, certifying settlement of all previous bills except those specifically mentioned in the said “No Dues Certificate”. 5. The Format of the bills shall be as follows: Covering letter would state the number of successful re-creation sets submmited at respective IDBI branches along with detail supporting list which contains collection date, submmited date, cutsmoer name, customer id, account number. OS Vendor will also enclose the copies of challans/documents as proof for the remittances made towards Provident Fund, ESIC and such other periodic labour welfare payments applicable for the previous month alongwith undertaking that such statutory payments w.r.to the persons deployed at IDBI Bank has been paid for the previous month.

…………………


SECTION IV SPECIFICATION OF SERVICES/ SCOPE OF WORK


Specification of Services / Process flow

a. OS Vendor is required to collect the prefilled /blank account opening forms from branches and visit the customer to complete the AOF with collection of KYC and supporting documents. After collection of AOF and other required documents , the OS Vendor shall submit the same to concerned branch, as per the specifications and timelines given by the branches. OS Vendor should render said support services by way of placing their staff at the facilities/locations of the Bank, with an assurance of efficient, prompt and safe Service/s with utmost honesty, integrity, security, accuracy, efficiency and secrecy.

b . The selected OS Vendor/s should allocate dedicated Relationship Managers for the Zone (consisting of States / Union Territories -Gujarat, Madhya Pradesh, Dadra and Nagar Haveli and Diu And Daman for IDBI Bank within 15 days of the award of the Contract who would be the Specific Point Contact (SPC) for the Bank regarding OS Services from the selected vendor.

c. OS Vendors have to ensure that the verification of the antecedents of the persons/staff deployed by them from their ex-employer, local police authority, and also carry out KYC related to identity and address of such persons/staff. OS Vendors have to also ensure that they possess the requisite technical/educational qualifications and experience for rendering the requisite services to IDBI Bank to the satisfaction of IDBI Bank. IDBI Bank will not reimburse any separate recruitment charges or verification charges of any nature.

d. The invoice/ bills raised and the details thereof for the Services rendered will be audited by third party (if necessary) to have error free payments.

e. The detailed scope of work is given in Section IV of the Bid Document. (a) Process flow to service Branches / Offices.

OS Vendor issue authority letter on his official letter head to all local supervisory level permanent employee of OS Vendor who will visit all IDBI branch offices personally and meet branch head of IDBI Bank to intoruce his/her self as a authorized person from OS Vendor to take care re-creation AOF and collection services.

OS Vendor deployed persons should be aware with general process of any bank account opening i.e. all required signature blocks of AOF should be sign by customer, supporting document should be self-attested , signature of supporting document should be match apparently with sign of account opening from, photograph should be signed across.


OS Vendor supervisory level person and his/her deployed person team will come IDBI branch every day at morning to get -

o Delivery service list which is having name and address of customer at which blank or pre-printed re-creation account opening form to be deliver at given address.

o Collection service list which is having name and address of customer at which signed AOF re-creation account opening form along with supportings required to be collect from given addrees.

o Rejected service list which is having name of customer, address along with customer signed REJECTED AOF-set and documents(if any) to deliver same at given address.

OS Vendor supervisory level person will distribute data of above three types of list among the OS Vendor deployed person(Runners) who is responsible to execute document delivery and collection services between customer of the Bank and IDBI Bank Branch.

The person deployed by OS Vendor will prepare own running sheets (Delivery,Collection and submission) on a daily basis which contain Date , Name of Cutsmoer , Address at which he/she visted to collection/delivery re-creation aof along with supporting(if any).

OS Vendor deployed person will take signature of customer on prepared running sheets the time of rendering delivery or collections services.

At evening OS Vendor deployed persons submit all running sheet along with all documents at IDBI Branch‟s OS Vendor supervisory desk.

OS Vendor supervisory level person will prepare branch wise list which contain Date, Serial Number, Name of Custmoer, Address and customer id or account number mentioned on re-creation account opening form and enclose customer signed re-creation AOF with documents(if any) at respective branch.

Branch staff verify submitted documents with list and acknowledge list same with received date, stamp & sign. In case any re-creation AOF-set not matched with supportings or not signed by customer than same will be rejected by branch staff and it will not be treated a successful re-creation AOF set. Said branch authorized valid re-creation aof set will be eligible re-creation AOF count for invoicing.

IDBI Branch staff handover Xerox copy of received list with proper counts of successful re-creation AOF set and return rejected re-creation AOFs along with documntes(if any) to OS Vendor supervisory level person to retrun rejected re-creation AOF at customer address.

OS vendor supervisory level person has to acknowledge branch given list and submit same as invoice supporting.

OS vendor deployed person required to render document delivery and collection services between 9.00 am to 7.00 pm at all week days.


Os vendor deployed person should communicate/deal with customer in a courteous manner during servicing time.

(c) Service execution & turn around time fulfillment

Blank/pre-printed re-creation AOFs delivery service should be completed in a one day.

Rejected Recreation AOF set should be delivery service should be completed at given address with in two days.

Collection services of customer signed re-creation AOF along with any document should be completed on a same day.

(c) Security aspects

o OS Vendor should deploye manpower after adhering local police verification process. Police cerified documntes/certificates will be available at OS Vendor head office. Local office of OS Vendor will submit OS vendor head office certified police verification certificate to respective IDBI Bank branch for recording purpose.

o OS Vendor deployed person should carry OS Vendor authorized valid identity card. OS Vendor issued identity card should carry contact number, local and head office address of OS Vendor, Full Name of Delployed person, Signature of Deployed person , Passport Size photograph which is properly pasted and attested OS vendor.

o OS Vendor deployed person introduce his/her self by showing IDBI Bank Branch authorized letter, through which customer come to know OS Vendor deployed person is a IDBI Bank Authorized person and providing re-creation AOF document collection and delivery services on be half of IDBI Bank.

(d) Commercials etc.

Only counts of sucessful collected re-creation AOF sets will be eligible for invoice item. Invoce basic amount is IDBI Bank branch certify counts of sucessful AOF-sets multiply by service rate of per re-creation AOF along with docments if any.

4 SCOPE OF WORK 4.1 List of Services:


The list of Services to be provided to IDBI Bank is given below.

Execution requirement

Each location

Deployment of mimimum 3 person for 1000 accounts for executing delivery, collection and submission services:.

Delivery of blank or pre-printed Account Openin Form (AOF) for re-creation purpose at customer official address.

Delivery of rejected set of re-creation AOF at customer official address.

Collection (Pick-up) of signed re-creation AOF along with supporting KYC documents from customer offial address after adhering initial level checking.

Submission of collected signed set of re-creation AOF along with supporting documntes at linked IDBI branch on a same or next working date from the date collection.

For monitoring and billing prupose all deployed person will prepare branch wise four types reporting list which contains Date, Sr. No. , Name of Customer, Account Number, Customer Sign and date.

o Blank or pre-printed Re-creation of AOF delivery at customer address.

o Branch rejected re-creation of AOF set delivery at customer address.

o Collection of signed set of re-creation AOF from customer address.

o Submission of collected re-creation AOF set at resecptive IDBI Branch only.

Legal Compliance Capabilities

Infrastructure to provide online support

Supporting Staff / Facilities to provide other administrative support to the branches

Adequate no. of employees to complete volume of re-creation of AOF in time bound manner.


Process for Individual forms

Forms would be given in small lots at the beginning of the day to the staff deployed by the OS

Vendor under signature based on the plan of work / location / route on a particular day.

At the end of the day, the completed and non-completed forms shall be taken back from the

persons deployed by the OS Vendor.

It needs to be ensured that at the end of the day, the persons deployed by the OS Vendor does

not keep any form with him.

The completed forms would need to be sent to respective RPU for updating the records.

Before this, branches shall ensure that the same is properly filled in and the signature in the

form matches with Finacle.

The non-completed forms are submitted back to IDBI Bank at the end of the day and shall be

kept safely by the SOM to be handed over to the persons deployed by the OS Vendor on the

next working day along with any additional forms.

Process for Non-Individual forms

Pre-Populated form process is not applicable to non-individuals. Such of those clients would

need to fill complete fresh AOF along with all documents for recreation.

For this purpose, the branch may give details of the customer to the agents and ask them to

approach the clients for submission of revised AOF.

The AOFs so obtained from the customer shall be checked for its completeness and shall be

authenticated by branch staff and submitted to their respective RPU like any other AOF being

submitted by them.

The branch needs to affix a special stickers already supplied by CPU so that these AOFs are

not misunderstood as a new relationship. Alternatively branches may write legibly the legend

‘Re-created AOF’ in the checklist page.

Please note: In no case can the OS Vendor: - exclude any service, mentioned in ROF for any location. - exclude any city / location (both existing and proposed).

5. Service Templates

OS Vendor to provide through its employees such marketing support and back office operation support as required by IDBI Bank from time to time at locations as given at Section V. The Services shall generally include; For providing the above-mentioned services, OS Vendor should have their own workforce and administrative system, which shall include supervisory staff at Location / Territory /


Region / Zone / Corporate level, as may be required, to have effective monitoring of the employees of OS Vendors deployed for providing these services. Employees of OS Vendors deployed in aforesaid services will be usually termed as 'Runner for AOF re-creations‟. Considering that the employees of OS Vendors will be required to interact with Bank's prospective customers/ employees and deal with process/records and documents of the Bank, OS Vendors shall ensure that the 'Runner for AOF re-creations‟ and their supervisory staff possess adequate educational qualification and requisite expertise in the area of activity to be performed by them. IDBI Bank reserves the right to issue specific guidelines, if deemed necessary, in this regard. Cost to company of the employee of OS Vendor for the aforesaid services will depend on the level of the activity and performance. Though there is no schedule of employment for banking industry under Minimum Wages Act, OS Vendor shall ensure at least minimum wages of the comparable/relevant schedule of employment as per rates notified by Ministry of Labour, Central Government. OS Vendor will not claim any overtime payments for the service rendered by them. The incentives and other Out of Pocket Expenses will be reimbursed depending upon the performance/actual.


SECTION V

BID FORMS


Table of Contents

Sl.

No

Contents Pg

No

1. Covering letter for Technical Bid 70

2. Covering letter for Financial Bid 72

3. Financial Bid Form 74

4. Price Schedule Format 75

5. Location Wise List 76

6. Organization Profile 91

7. OS Vendor’s Bank Details 94

8. OS Vendor’s Client Details 95

9. Infrastructure Confirmation 96

10. Certification on Litigation 97

11. Intergrity Pact 98

12. Solvency Certificate 109

13. Deed of Idemnity 110

14. Power of Attorney 115

15. Undertaking cum Affidavit 118

16. Non Disclosure Agreement 121

17. Performance Security Form 126


1. Covering Letter for Technical Bid

(To be included in Technical Bid Envelope)

Date: ………………..

To:

General Manager,

Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar – 751009 Dear Sir / Madam:

Reg: Selection of OS Vendor to PROVIDE RE-CREATION OF ACCOUNT OPENING FORM

AND SUPPORTING DOCUMENTS COLLECTION(PICK-UP) AND SUBMISSION(DROP)

SERVICES BETWEEN IDBI CUSTOMERS AND RESPECTIVE IDBI BRANCHES.

1. After going through the Bid Documents, the receipt whereof is hereby duly

acknowledged, we the undersigned, offer our Services for [●] (Services), in conformity

with the said Bid Documents.

2. We agree and undertake, if our Bid is accepted, to deliver and commission the

Services in accordance with the delivery schedule specified in the schedule of

requirements. We also agree to open a current account with the specified Branch of IDBI

Bank Ltd. to facilitate IDBI Bank Ltd to route all the payments to be made to us under

this contract.

3. We agree and undertake to abide by the bid terms of IDBI Bank including the

rates quoted therein for the orders awarded by IDBI Bank up to the period prescribed in

the Bid, which shall be final, conclusive and remain binding upon us.

4. We agree to execute the Agreement as per the format given in this RFP and

until the same is executed, this Bid, together with relevant documents duly

initialed/executed shall constitute a binding contract between us.

5. We agree and undertake that, in competing for (and, if the Bid is accepted by

you) the above contract, we will strictly observe the laws, inter alia, in particular, against


fraud and corruption in force in India namely “Prevention of Corruption Act, 1988” and

similar laws and also strictly abide by and observe all applicable laws.

6. We agree and confirm that you are not bound to accept the lowest or any Bid

you may receive and you also have the right to re-issue / re-commence the Bid. Any

decision in this regard by you shall be final, conclusive and binding on us.

7. We enclose a demand draft of Rs. [●]/- (Rupees. [●] only) towards Bid Security

deposit, in favour of "IDBI Bank Limited." drawn on [●], [●] Branch payable at Mumbai.

We understand that the Bid Security deposit will be refunded to the successful OS

Vendor on completion of contract period. In case of unsuccessful OS Vendor, the bid

security deposit will be refunded within 90 (Ninety) days of date of closure of bid. We

have noted that Bid Security deposit shall not carry any interest.

Dated this [●] day of [●] 2020.

(signature) (Name) (in the capacity of)

Duly authorized to sign Bid for and on behalf of

_________________________________________


Covering Letter for Financial Bid

(To be included in Financial Bid Envelope)

Date[●]

To:

General Manager,

Zonal Office, IDBI Bank Ltd.,

2nd Floor, IDBI House, Unit IX,

Janpath, Bhubaneswar - 751009

Dear Sir :

Reg: Selection of OS Vendor to provide Marketing & Back Office Support Services.

Ref : [●]

After going through the Bid Documents, the receipt whereof is hereby duly

acknowledged, we the undersigned, offer our services for

_______________________________ (Services), in conformity with the said Bid

Documents.

2. We agree and undertake, if our Bid is accepted, to deliver and commission the

Services, in accordance with the delivery schedule specified in the schedule of

requirements.

3. We agree and undertake to abide by the bid terms of IDBI Bank including the

rates quoted therein for the locations awarded by IDBI Bank up to the period prescribed

in the Bid, which shall be final and conclusive and remain binding upon us.

4. We shall sign the Agreement in the format given in this RFP and until the

same is executed, this Bid, together with relevant documents duly initialed / executed

shall constitute a binding contract between us.

5. We agree and undertake that, in competing for (and, if the Bid is accepted by

you) the above contract, we will strictly observe the laws inter alia, in particular, against


fraud and corruption in force in India namely “Prevention of Corruption Act, 1988” and

similar laws and also strictly abide by and observe all applicable laws.

6. We agree and confirm that you are not bound to accept the lowest or any Bid

you may receive and you also have the right to re-issue / re-commence the Bid. Any

decision in this regard by you shall be final, conclusive and binding on us.

Dated this [●] day of [●] 2020.

(signature) (Name) (in the capacity of)

Duly authorized to sign bid for and on behalf of [●]


3. Financial Bid Form :

Service Fee Payable

Sl. No. Particulars

1. Scope of work given is section IV (Excluding GST if

Applicable)

Rate per

Account Rs.____

2. Total Cost for processing all account (approx. 65000 accounts). Rs.____


4. Price Schedule – Format :

(To be included in the Price Proposal)

a. Having perused the Bid Document, the receipt whereof is hereby duly

acknowledged, we, the undersigned, offer our Services as OS Vendor, in conformity

with the said Bid Documents at service charges mentioned in the financial bid.

b. The above fees include all costs, duties, levies, taxes and all other applicable charges

including local traveling expenses, cost of stationery, assisting IDBI Bank in replying

to inspection and audit remarks of IDBI Bank, if any, etc. SERVICE TAX/GOODS

AND SERVICE TAX SHOULD BE EXCLUDED FROM THE QUOTED PRICE.

c. The total price (as percentage up to two decimals only) arrived at, be taken in to

consideration to evaluate the bid.

d. In case of discrepancy between figures and words, the amount in words shall prevail.

e. No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons

(including exchange rate fluctuations, etc.) whatsoever, shall be admissible during

the tenure of the Agreement.

f. For the above, any decision of IDBI Bank, in this behalf shall be final and binding on

IDBI.

Signature of OS Vendor : ____ ___________

Name : _______________

Business address : _______________

Offices Seal : _______________

Place :

Date :


5. Location wise list

Sr

No Branch State Branch Address

1 Bhilai Chhattisgarh 19, Priyadarshini Parisar, Nehru Nagar

Square, Bhilai

2 Raipur-Civil Lines Chhattisgarh

IDBI Bank Ltd., Dev Tower, 1st Floor,

Kabir Chowk,Besides Holy Heart School , Civil Lines, Raipur Pin :494001,

Chhattisgarh

3 Durg Chhattisgarh Dani Building, Polsaipara, Station Road,

Durg

4 Rajanandgaon Chhattisgarh Hariprasad Shukla Bldg, Gurkhu Line,

Rajnandgaon

5 Raipur-Samta Colony Chhattisgarh 104 Rb Tower, Samta Colony, Raipur

6 Jagdalpur Chhattisgarh Hotel Akash, Opp Police Commisioner

Office,

7 Mahasamund Chhattisgarh Swami Complex, NH217 Bagbahara Road ,

Near Saify Petrol Pump

8 Dhamtari Branch Chhattisgarh Sihawa Chowk, opp Mahawar Dharmasala,

NH-43, Dhamtari

9 Tatibandh Chhattisgarh IDBI Bank Ltd, Parthivi Pacific , G.E.

Road, Tatibandh

10 Raipur-Vip Airport

Road Chhattisgarh

C-1 Aishwarya Chambers,, G.E. Road,

Telibandha, Raipur, (C.G.)-492001

11 Nagarnar Chhattisgarh IDBI Bank Ltd, MainRoad,Nagarnar, , Near NMDC Road,Nagar,, Dist-Jagdalpur

12 Adsena Chhattisgarh

IDBI BANK LTD, Sri Chandraprakash

Dhidi, Village, Post Adsena, P S - Kharora,

District-Raipur, State-Chhattisgarh


13 Raikheda Chhattisgarh

Bhavana Bhavan, , Chicholi

Road,Raikheda, , Dist-Raipur, PIN-

493225,Chhattisgarh

14 Upparwara Chhattisgarh

HNLU Campus , Village Upparwara , Tehsil

Abhanpur,, New Raipur PIN 493661

Chhattishgarh

15 Silyari Kurud Chhattisgarh

Atal Bazar Commercial Complex,

Panchyat Bhawan,Silyari Kurud, PS-

Dharsiwa,Post-Silyari,Dist-Raipur,PIN-

493116,Chhattisgarh

16 Bhilai Charoda Chhattisgarh Ward No. 21, Near SBI Bhilai, G. E. Road, ,

Bhilai Charoda, Raipur, Chhattisgarh

17 Kondagaon Chhattisgarh

IDBI Bank Ltd, Dewangan Complex, Opp Masjid,Novelty Market, Main Road

Kondagaon, Dist-Kondagaon,

Chhattisgarh-494226

18 Balod Chhattisgarh

IDBI Bank Ltd, Ganjpara, Durg Road,

Opposite Gurudwara, Balod, Dist.Balod

491226 Chhattisgarh

19 Urla Ind Area Chhattisgarh Block-6,WB-1, Dr Khub Chand Baghel Transport Nagar, Rawabhata, Urla Ind

Area, Dist-Raipur, Chhattisgarh

20 Acholi Chhattisgarh IDBI Bank Ltd, Village/PO- Achholi, Dist-Raipur, Chhattisgarh - 493221

21 Chorda Chhattisgarh Vill-Chaorda Po -Dharsiwa, Dist- Raipur -

493221 , Chhattisgarh

22 Kanker Chhattisgarh

IDBI Bank Ltd, Kanker City Center,

Ground Floor, New Bus stand, NH:30,

Kanker (C.G.)-494334

23 Mowa Chhattisgarh

IDBI Bank Ltd, CG Elite,Ground Floor,

Opposite Mandi Gate, Raipur-

492001,Chhattisgarh

24 Sejbahar - IIM Raipur Chhattisgarh

IDBI Bank Ltd, C/o Indian Institute of

Management, Atal Nagar, PO-Kurru

(Abhanpur) Raipur, Chhattisgarh,493661

25 Pachpedi Naka Chhattisgarh IDBI BANK LTD, Pujari Complex, Block - A1 , Pachpedi Naka, Raipur, Chhattisgarh

– 492 001

26 Kamdhenu University, Anjora

Chhattisgarh

IDBI Bank Ltd, , Kamdhenu University,

Anjora,, Durg Pin :491001 Chhattisgarh


27 Arang Chhattisgarh

IDBI Bank Ltd, Opp. Old Mandi

Main Road, Aarang

Raipur Pin :493441

28 Rajim Chhattisgarh

IDBI Bank Ltd, Devbhog Road,

Near Shyamacharan Shukla Chowk,

Rajim,Dist-Gariyaband Pin :493885 Chhattisgarh

29 Sunder Nagar, Raipur Chhattisgarh

IDBI Bank Ltd, “Malay Heights”, Ground

Floor, Mahadeo Ghat Road, Opposite RBI,

Sunder Nagar, Raipur, Chhattisgarh –

492013

30 Fafadih- Raipur Chhattisgarh

IDBI Bank Ltd, Ground Floor, Wallfort

Ozone, Near Fafadih Chowk,, Fafadih, Bilaspur Road, Raipur – 492001,

Chhattisgarh.

31 Amalidih- Raipur Chhattisgarh

IDBI Bank Ltd, B-27/7,Opp-Vijeta

Complex ,Behind Sai Baba Nursing

Home,NewRajendraNagar,Amlidih,Raipur

:492001

32 Saraipali Chhattisgarh

IDBI Bank Ltd, , Bazar Para, Main Road,

Near New Mandi,Saraipali Pin :493558

Chhattisgarh

33 Gariyabandh Chhattisgarh

IDBI Bank Ltd , Near Porest Naka,

Rajim - Deobhog Road,Gariyaband, Pin :493889

Chhattisgarh

34 Khairagarh Chhattisgarh IDBI Bank Ltd , Ward No -16, Lanji Road, Dauchora,Khairagarh, Rajnandgaon Pin

:491881 Chhattisgarh

35 Godpendri Chhattisgarh

IDBI Bank Ltd, Village – Godpendri

Post – Salud ,Thana - Utai, Tehsil –Patan

Dist - Durg

Pin : 491 107

36 Ahiwara Chhattisgarh

IDBI Bank Ltd, Ground Floor, Ward No:1

Near Kali Mandir, Tehsil : Dhamdha, Dist

: Durg,Ahiwara : 490 036 State : Chhattisgarh

37 Power House,Bhilai Chhattisgarh IDBI Bank Ltd, Power House, Bhilai, Nandani Road, Bhilai, Dist-Durg,

Chhattisgarh :490026

38 Alnar Chhattisgarh

IDBI Bank Ltd, Villag Alnar, Block

Lohandiguda, District Bastar, Chhattisgarh – 494010

39 Mundagaon Chhattisgarh

IDBI Bank Ltd, Village Mundagaon, Block

Bastar, District Bastar, Chhattisgarh –

494224


40 Ulnar Chhattisgarh

IDBI Bank Ltd, Village Ulnar, PO Ulnar

Asna,Block Bakawand, , District Bastar,

Chhattisgarh - 494221

41 Mantralaya, Naya

Raipur Chhattisgarh

IDBI BANK LTD, NRDA Utility Building,

First Floor, Near Mantralaya, Naya Raipur,

Chhattisgarh - 492002

42 Korba Chhattisgarh Plot No. 26, Power House Road, Transport

Nagar ,

43 Bilaspur Chhattisgarh Bukhari Building, 17/2 Agrasen Chowk,

Link Road

44 Raigarh Chhattisgarh Opp Carmel School, O.P Jindal Road, Jagatpur

45 Ambikapur Chhattisgarh IDBI Bank Ltd , Benaras Chowk,

Ambikapur

46 Bhatapara Branch Chhattisgarh Hari Kunj, Shankar Ward, Bhatapara

47 Surajpur Chhattisgarh Bhaiyathan Road , Surajpur , Dist

Surajpur PIN 497229. Chhattishgarh

48 Kawardha Chhattisgarh RK Plaza,ground Floor,Guru Govind Singh

Marg,NH-12A, Raipur Road, Kawardah

49 Jarhi Chhattisgarh Opposite SKGB Banshipur , Jarhi, Bhatgaon Colliery, Jarhi, Dist Surajpur

PIN 497235. Chhattisgarh

50 Konkona Chhattisgarh

IDBI Bank Ltd. Panchyat

Bhawan,GramPanchyat-Konkona, Thana-

Podi Uproda,

Post- Podi Uproda,

Dist- Korba,PIN-495444,Chhattisgarh

51 Champa Chhattisgarh

M/s Kolai Banshi Complex, KBC Building,

Near Gamon Bridge, Barrier Chowk, Dist.

Janjgir-Champa, Chhattisgarh – 495 671

52 Baloda Bazar Chhattisgarh

IDBI Bank Ltd, Near SDM Office,Beside

PNB,Main Road, Baloda Bazar, Pin :

493332, Chhattisgarh

53 Bemetera Chhattisgarh

IDBI Bank Ltd, Near Old Bus Stand

Chowk, In front of collectorate

Secretariat, Bemetara, Pin 491335 Chhattisgarh, India


54 Mungeli Chhattisgarh

IDBI Bank Ltd, Ghosle House, Collectorate

Road, Near John Hospital, , Dist.

Mungeli, Chhattisgarh – 495334

55 Baikunthpur Chhattisgarh IDBI BANK LTD, Main Road, Baikunthpur,

District- Koriya, State-Chhattisgarh

56 Secl Road - Bilaspur Chhattisgarh

IDBI Bank Ltd, Sri Shankar Lal Agrawal

Parisar,, Nutan Chowk, SECL Road,

Sarkonda Bilaspur, PIN 495334,

Chhattishgarh

57 Jashpur Chhattisgarh

IDBI Bank Ltd, Chandra Raj Complex,,

Jaspur,Dist-Jaspur, PIN-496 331,Chhattisgarh

58 Ramanujganj Chhattisgarh

IDBI Bank Ltd, Kavita Complex,PO-Ramanujganj,Ward No-6, In front of Judge

Bunglow,Ramanujganj, Dist-

Ramanujganj,PIN-496220,Chhattisgarh

59 Akaltara Chhattisgarh

IDBI BANK LTD, Survey No.1433/11,

1433/63, Ward No.15, Akaltara, Janjagir-

Champa, State- Chhattisgarh

60 Vyaparvihar,Bilaspur Chhattisgarh IDBI Bank Ltd, Opposite Rama Port, Vyapar Vihar, Bilaspur – 495001,

Chhattisgarh

61 Pendra Chhattisgarh

IDBI Bank Ltd, Ward No - 03, Beside

Gupta Tyres,Near New Bus Stand, Pendra,Bilaspur Pin :495119

62 Masturi Chhattisgarh

IDBI Bank Ltd, Ward No-2, Bus Stand,

Masturi, Bilaspur Pin :495551

chhattisgarh

63 Khadgawankalan Chhattisgarh

IDBI Bank Ltd, Khadgawan Kalan,

Pratappur, Surajpur Pin :497223

Chhattisgarh

64 Pusaur Chhattisgarh

IDBI Bank Ltd, , Near SBI,Pusaur

Dist -Raigarh Pin :496440

Chhattisgarh

65 Takhatpur Chhattisgarh

IDBI Bank Ltd, Makkad Complex, Main

Road Takhatpur,PO-Takhatpur, Dist-

Bilaspur,Bilaspur Pin :495330

66 Uslapur Chhattisgarh IDBI Bank Ltd, Sai Nager Uslapur – 495 001, Tehsil : Takhatpur

District : Bilaspur

67 Pathalgaon Chhattisgarh

IDBI Bank Ltd, Plot No. 1093/4A,Ward

No.14Jashpur Road, Nagar Panchayat,

Jashpur Pin :496118

Chhattisgarh


68 Dayalband, Bilaspur Chhattisgarh

IDBI BANK LTD, Dayalband,Bilaspur

Plot No 41, Main Road, Dayalband, Bilaspur Pin :495001

Chhattisgarh

69 Ranchi -Main Branch Jharkhand

Ranchi-Main Branch

Mikado Tower,1St Floor ,Near Hotel

Sartaj,Main Road Ranchi

Ranchi , Jharkhand

70 Hazaribagh Jharkhand Deep Complex, Indrapuri Chowk,

71 Ramgarh Jharkhand M P Complex, Near Jain Temple, Main

Road,

72 Ranchi-Kanke Road Jharkhand Ground Floor,Durga Kutir, Beside Sourav

Medical Hall, Kanke Road,

73 Jhumri Telaiya Jharkhand Samanta Edifice, Near Samanta Kali

Mandir, Ranchi Patna Road,

74 Ranchi Argora Chowk Jharkhand Plot No 463 - A, Ashok Nagar, Argora

Chowk,, Ranchi - 834002

75 Daltonganj Jharkhand IDBI Bank Ltd, Harbansh Bhawan, Bye Pass Road, Aabadganj, Daltonganj

76 Gumla Jharkhand

IDBI Bank Ltd, Sahu Nursing Home, Ward

No 11, Near Petrol Pump, Palkot Road,

Gumla, Pin : 835207

77 Singhmore-Ranchi Jharkhand

IDBI Bank Ltd, 1st Floor, Godawari Plaza,,

Singh More, Hatia Khunti , Main Road,

Ranchi, Pin : 834003, Jharkhand

78 Khunti Jharkhand IDBI Bank, K R Das Complex, Near Hari

mandir, Khunti-835210

79 Simdega Jharkhand IDBI Bank Ltd, Biru Bhawan, Simdega,

Jharkhand, PIN-835223

80 Latehar Jharkhand IDBI BanK Ltd, Opposite Water Tank Road, Main Road Latehar,Latehar,

Jharkhand - 829206

81 Barkagaon Jharkhand

IDBI Bank Ltd, Near Adarsh Madhya

Vidyalaya,Barkagaon,Hazaribagh Pin :825311; Jharkhand


82 Chaingara Jharkhand

IDBI Bank Ltd, Upper Ground Floor, Main

Road, Chaingada, Vill+Post-Chaingada, , District- Ramgarh, Jharkhand, Pin-

829103

83 Chatra Jharkhand

IDBI Bank Ltd, Opp: Gondouri Mandir,

New Complex. ( Rana Market), Chatra,

PIN-825401, Jharkhand

84 Ratu Road-Ranchi Jharkhand

IDBI Bank Ltd,

Shri Ram Arcade,

Ratu Road , ,Ranchi

Pin-834004, Jharkhand

85 Garhwa Jharkhand

IDBI Bank Ltd, , Tiwary Chowk, Tiwary

Rest House, Ranka Road,

Garhwa-822114

86 Utasara Jharkhand

IDBI Bank Ltd, Vill;Darid,PO;Utasara;, PS

:Petarwar,Dist:Bokaro,

Pin Code 829121,Jharkhand

87 Lohardaga Jharkhand

IDBI Bank Ltd, Somer Bazar

Main road, Lohardaga 835302

Jharkhand

88 Muri Jharkhand

IDBI Bank Ltd, Near Bharat Petrol

Pump,Muri,Dist-Ranchi

Ranchi Pin :835101

Jharkhand

89 Kurpania Jharkhand

IDBI Bank Ltd, Anand Bazar , Near Central

Bank of India,Sunday Market, Kurpania Bokaro Pin :829127

Jharkhand

90 Saparom Jharkhand

IDBI Bank Ltd, Itki Road, SatishChowk

,Meral,PS Nagri,

Ranchi Pin :835303

Jharkhand

91 Bargawan Jharkhand IDBI Bank Ltd, Jamshedpur Road,

Bargawan – 834 010. Namkum, Ranchi.

92 Chhotkipona Jharkhand

IDBI Bank Ltd, At Chhotki

Pona,P.O.Barkipona,PS -Rajrappa, Dist.-Ramgarh,, Jharkhand,

Pin Code 825101.

93 Bariyatu Road

,Ranchi Jharkhand

IDBI Bank Ltd, Hill View

Beside Guru Nanak Limb Hospital, Bariatu

Ranchi - 834009

94 Kuchu Jharkhand IDBI Bank Ltd, Village PO- Kuchu, PS - Ormanjhi, no-12, ward no 5, R S Kahata

no 74,Ranchi Pin :835219


95 Jamshepur-

Shantiniketan Jharkhand

Shantiniketan, Sakchi-Boulevard Road,

Bistupur

96 Dhanbad Jharkhand Skylark Complex, Bank More, Dhanbad

97 Bokaro Jharkhand A-1/2, City Centre City Center, Sector IV,

Bokaro

98 Chaibasa Jharkhand 1st Floor, Above Hero Honda Showroom,

Main Road Sadar Bazar-CBSA,

99 Deoghar Jharkhand Bajla Niwas, Deoghar – 814 112, Sett Suraj Mall Jalan Rd, , Castern Town,

100 Jamshedpur-Sakchi

Branch Jharkhand

89/A, 1st Flr.Akash Bldg, Water works

Road, Sakchi

101 Jamshepur-Telco Jharkhand K3/ 51 & 52, Telco Town Premises, Opp.

Telco Club, Telco

102 Mango -Jharkhand Jharkhand Chandra Tower, Dimna Road, Mango,Dist-

East Singhbhum, Jharkhand-831018

103 Giridih Jharkhand

IDBI Bank Ltd. 1st Floor, Shri Rameshwar

Arcade, Plot No.-737, Near Raymond

Shop,Town Thana,Main Road,

Giridih, Jharkhand – 815 301

104 Gamharia Jharkhand

IDBI Bank Ltd, Samrat Complex,Samrat

Video, Tata Kandra Road, Gamharia, Dist-Saraikela Kharswan, Jharkhand-832108

105 Parsudih Jharkhand

IDBI Bank Ltd, Jamuna Complex, Shitla Chowk, Near Tempo Stand, Parsudih,

Jamshedpur – 831 002, (East Singhbhum

– Jharkhand)

106 Saraidhela Jharkhand

IDBI Bank Ltd, Subala Complex, Behind

Radhaswami Arcade, Main Road,

Saraidhela, Dhanbad - Pin : 826001,

Jharkhand

107 Dumka Jharkhand IDBI Bank Ltd, Shyam Bazar Road,Dumka,

Dumka - Pin: 814101, Jharkhand

108 Jamshedpur Jharkhand

IDBI Bank Ltd, H.No 1378, Govind Nagar,

S.D.Singh Path Kadma, Jamshedpur-

831005, Jharkhand


109 Godda Jharkhand

IDBI BANK LTD, Ward No 3, Routara

Chowk, , Near Anand Cinema Hall,

Pirpainty Road, Godda- 814133

110 Adityapur Branch Jharkhand

2nd Floor, Shantiniketan Building, Sakchi

Boulevard Road

Bistupur Jamshedpur, District- Purbi Singhbhum

Jharkhand-831001

111 Seraikela Jharkhand

IDBI Bank Ltd, Gurrage Chowk,

Ward No-08,Seraikela

Pin-833219, Jharkhand

112 Hullung Jharkhand IDBI Bank Ltd. Laltand,po- luwabasa,P.S- Birsanaga, Purbi Singhbhum Jharkhand,

Pin-831003

113 Kalyanpur Jharkhand

IDBI Bank Ltd, AT-Barajamua

PO-Kalyanpur, PS-Barwadda PIN-826004,Jharkhand

114 Baliapur Jharkhand

IDBI Bank Ltd, Jharia Road, Near

Baliapur Thana, PO Baliapur, Dist -

Dhanbad, Dhanbad- Pin :828201

115 Bartand,Dhanbad Jharkhand

IDBI Bank Ltd, , JAIN BUILDING RC -6

HOUSING COLONY BARTAND, DHANBAD

Dhanbad- Pin :826001

Jharkhand

116 Jamtara Jharkhand

IDBI Bank Ltd, New Town Gandhi Maidan,

PO: Jamtara, DIST: Jamtara - 815351

Jharkhand

117 Nirsa Jharkhand

IDBI Bank Ltd , Dudani House

G T Road,Nirsa Bazar

Nirsa 828205, Dhanbad

Jharkhand

118 Pakaur Jharkhand IDBI Bank Ltd, Bhagatpara Pritam Bhagat

Harindanga Bazar,Pakur Pin :816107

119 Sahibganj Jharkhand

IDBI Bank Ltd, First Floor, Union Bank

Building, J. N Roy Road, Mahajanpatti,

Sahibganj -816109, Jharkhand

120 Chas Jharkhand

IDBI Bank Ltd, C/O Anand Marble, Bye

Pass Road, Chas Pin : 827013.

Jharkhand

121 Bhanrro Jharkhand

IDBI Bank Ltd, Kurra More-Bhanrro, Chas

Purulia Road, Ahead of Essar Petrol Pump,

Chas Block, Bhanrro, Dist. Bokaro

827013. Jharkhand


122 Bhubaneshwar -

Janpath Odisha

IDBI House, GROUND FLOOR'Janpath,

Unit-IX, Bhubaneswar

123 Berhampur Odisha Laxmi Plaza,# 92,217, Main Road, Near

Sales Tax Office

124 Cuttack -College

Square Odisha

Gr. Floor, Kavita Bhawan, College Road,

College Square

125 Paradip Odisha Ground Floor, MMB Unit-11-14, Madhuban Market, Next to The New India Insurance

Office

126 Dhamrah Odisha Ground Floor, DFC Complex, At Post Dhamara

127 Duburi - Jajpur Odisha Gurushakti Market Complex, Duburi

Chhak, Duburi

128 Balasore Odisha F.M. Circle, , Near Hotel Banjara, Balasore

129 Bomikhal Odisha

IDBI Bank LTD,Bomikhal

PLOT NO 476-477, First Floor, Crescent

Tower Bomikhal Cuttack Road

Bhubaneshwar Pin :751010

130 Bhadrak Odisha Mohan Palza , Nr Rajghat Bridge, At/

Post- Mathashai

131 Puri Odisha Grand Bajaj Showroom, Grand Road, Badasankha, Puri

132 Balia Odisha Saraswat Market Complex, At/Po-Bhagabatpur, Balia

133 Baripada Odisha Hospital Road, p.o Baripada

134 Balugaon Branch Odisha Sree Sai Complex, Main Road, Main Road

Balugaon,

135 Jagatsinghpur

Branch Odisha IDBI BANK LTD, Gopal Sagar,


136 Jajpur Road Branch Odisha

Abhiram market complex,, First Floor,

Gopabandhu Chowk, Jajpur Road , Didt.

Jajpur, Odisha , 755019

137 Bhubaneswar-Lewis

Road Branch Odisha Lewis Plaza, Plot no 387, Lewis Road,

138 Jaleswar Odisha LIC Building, Deulipanchughant,

Jaleshwar 756032

139 Cuttack-Naya Sarak Odisha Shankar House, Naya Sarak, Cuttack,

Orissa

140 Dhenkanal Odisha Radhika Market Complex, Cinema Road, Jawahar Chowk, Dhenkanal, Orissa - Pin

759001

141 Bhubaneswar -

Chandrasekharpur Odisha

Ishwar Complex, Damana Square,

Chandrasekharpur, Bhubaneswar-751021

142 Bhubaneshwar -

Khandagiri Odisha

IDBI Bank Ltd, Plot No.642,Ground

Floor,Jagamara,Khandagiri,Bhubaneswar-

751030

143 Kendrapara Odisha

IDBI Bank Ltd, Prem-Pardeep Bldg,Ground

Floor & First Floor, Kakat,Mangala

Chhak,Main Road, Kendrapara Pin :754211

Odisha

144 Nayagarh Odisha

IDBI Bank Ltd,

PlotNo.1320/3051,N.K.Complex,,

Khandapada Road,

Nayagarh Pin :752069 Odisha

145 Khurda Odisha IDBI Bank Ltd, , Godipokhari, Khurda Pin :752055

146 Nuapatna Odisha IDBI Bank Ltd, , At/Po.Nuapatna

Block:Tigiria,Odisha

147 Kakatpur Odisha

IDBI Bank Ltd, Bichitrananda Market

Complex,At/Po.Kakatpur, Dist:Puri State:Odisha.

PIN:752108.

148 Mahammadpur Odisha

IDBI Bank Ltd, At.Mohammadpur

Po.Tendakura,Bilahat,

Block: Nischintakoili

Dist:Cuttack. Odisha.

PIN-754134.


149 Niali Odisha

IDBI Bank Ltd, AT- Majhi Khanda, PO-

Niali, Dist-Cuttack Pin :754004

Odisha

150 Makundapur Odisha

IDBI Bank Ltd, , Sai Mandap, Danda ,

Mukundapur

Dist - Puri

Puri Pin :752104

151 Jajpur Odisha IDBI Bank Ltd, Unit - 8, Jajati Nagar,, PO

Jajapur Town, Jajpur Pin :755001

152 Parlakhemundi Odisha

IDBI Bank Ltd,

ISRComplex,Paralakhemundi, Dist -

Gajapati,Odisha,Gajapati Pin :761200

153 Pattamundai Odisha

IDBI Bank Ltd, AT/PO

PATTAMUNDAI,COLLEGE ROAD

DIST -KENDRAPADA Kendrapara Pin :754215

Odisha

154 Badabazar,Berhampur Odisha

IDBI Bank Ltd, , At- City High School

Road, Bada bazar,

Berhampur-760021

155 Cda Cuttack Odisha

IDBI Bank Ltd, NO B /41 BANK

COLONY,SECTOR -9

CDA, MARKAT NAGAR ,DIST - CUTTACK

Cuttack Pin :753014

156 Jayadev Vihar,

Bhubaneswar Odisha

IDBI Bank Ltd, Plot No. 198, Unit No. 16,

Jayadev Vihar,, Bhubaneswar, Dist

Khurda, Odisha-751013

157 Dorada, Athagad Odisha

IDBI Bank Ltd, At: Sapua Road, Near BSNL

Exchange, Athagarh,

Dist Cuttack Odisha-754029

158 Mrudanga Odisha

IDBI Bank Ltd, Rajiv Gandhi Seva Kendra

Mrudanga Grampanchayat

Bhuban, Dhenkanal

Dhenkanal Pin :759017

Odisha

159 Paria Odisha

IDBI Bank Ltd, Rajiv Gandhi Seva Kendra,

Paria Barachana Block,Jajpur

Jajpur Pin :754082

Odisha

160 Sunathar Odisha

IDBI Bank Ltd, Panchayat Guest House

Village – Sunathar 761003

Block - Purosattampur District – Ganjam 761003

Odisha


161 Jaisol Odisha

IDBI Bank Ltd, Rajiv Gandhi Seva

Kendra,Jaisol Gram Panchayat, B\lock Raghunath pur

Dist-Jagatsinghpur

Odisha-754102

162 Mottabadi Odisha

IDBI BANK lTD, Rajiv Gandhi Seva

Kendra,Mottabadi Gram Panchayat,

Block – Buguda, Dist : Ganjam,

Odisha - 761118

163 Baulakani Odisha

IDBI BANK LTD, Rajiv Gandhi Seva

Kendra,Baulakani Gram Panchayat,Block-

Mahakalapada, Dist-Kendrapara-754224,

Odisha

164 CRP Square, Bhubaneswar

Odisha

IDBI BANK LTD, CRP Square,Miknik Mall,

A/103, Nayapalli, Bhubaneshwar Pin :751012

Odisha

165 Rourkela Odisha First Floor / Ground Floor, Dua Complex,

Panposh Road

166 Talcher Odisha Hotel Shakti International , Handidhua

Chowk,

167 Sambalpur Odisha Kadambari Complex, Nayapara ,Gole Bazar, Sambalpur

168 Jharsuguda Odisha Shri Hari Tower, Sarbahal Road,

169 Rayagada Odisha Vinayaka Plaza, Near Swagat Hotel, New

Colony, Rayagada,

170 Joda Odisha Om Complex, Joda- 758034 , Near

Telephon Bhavan, , Banspani Road

171 Bargarh Odisha MTC Complex , Nr Private Bus Stand,

Bargarh

172 Bolangir Odisha Plot No-927,Khadalpara, BOLANGIR-

767001,ORISSA, ORISSA

173 Angul Branch Odisha Shankar Cinema Road,Angul,Orissa, Pin – 759122.


174 Keonjhar Branch Odisha At-Jagannathpur Chhak, Opp. New

Kacheri,

175 Bhawanipatna Odisha Manikeswari Motel Complex,

Paramanandpur Chowk, Bhawanipatna

176 Barbil Odisha Opp Hari-Om Complex,, Joda Barbil

highway,Barbil-7580356(Odisha)

177 Debgarh Odisha IDBI Bank Ltd. AT-Municipality Sahi, P.O-Deogarh, District-Deogarh, Odisha -

768108.

178 Subarnapur Odisha IDBI Bank Ltd, Ground Floor, Majhipada, Near Bus Stand,, District -Subarnapur

Odisha Pin-767017

179 Phulbani Odisha

IDBI Bank Ltd, 1st Floor, Near SBI Bazar Branch, Madhikunda Square

Main Road,, PO-Phulabani

District-Kandhamal, Odisha Pin- 762001.

180 Jeypore Odisha

IDBI Bank Ltd, GANDHI CHOWK,

JEYPORE,Koraput Pin :764001

Odisha

181 Sundergarh Odisha

IDBI Bank Ltd, VIP Colony, Bhawani

Bhawan Area, Sundargarh, Odisha, PIN-

770001

182 Karanjia Odisha IDBI Bank Ltd, Near Gundicha Mandir, Milan Padia Chhak,Dist-Mayurbhanj

757037

183 Rairangpur Odisha IDBI Bank Ltd, Golei Chhak, Rairangpur,

Mayurbhanj - 757043

184 Gunupur Odisha

IDBI Bank Ltd, , Main Road , Near Mangala Maa Temple, Gunupur

Dist: Rayagada

Pin :765022

Odisha

185 Tabala Odisha IDBI Bank Ltd, AT /PO Tabala, PS -Sasan,

Sambalpur 768200

186 Bhoipali Odisha

IDBI Bank Ltd, At-Bhoipali

Po- Larasara P.S. Attabira, Dist- Bargarh

Odisha ,Pin - 768027

187 Sarmuhan Odisha IDBI Bank Ltd,Saramuhan ,PO -ULBA, VIA:

P.Rampur ,Dist - Balangir


188 Nabarangapur Odisha

IDBI Bank Ltd,MAIN ROAD ,

NABARANGPUR Pin :764059

Odisha

189 Dunguripali Odisha

IDBI Bank Ltd, At /PO Dunguripali, PS

Dunguripali,RMC Chowk ,Dist Subarnapur,

Subarnapur Pin :767023

190 Khemala Odisha

IDBI Bank Ltd, , At: Khemala, Via

Khamara,Angul Dist,

Angul Pin :759119

191 Samarbaga Odisha IDBI Bank Ltd, Gram Panchayat Office,Lakhanpur Taluk,

Samarbaga,Jharsuguda 768 219, Odisha

192 Bendra Odisha

IDBI Bank Ltd, Bharat Nirman Rajiv

Gandhi Seva Kendra,

Gram Panchayat Office Rampur

Agalpur,Dist Bolangir

Bolangir Pin :767021 Odisha

193 Ainthapali, Sambalpur

Odisha

IDBI BANK LTD, Swagat Commercial

Complex Vijay Bhavan, Ainthapali Sambalpur 768004.

194 Baudh, Baudhgarh Odisha IDBI BANK LTD, Butupali Road, Boudh

762014, Odisha

195 Baldhiamal Odisha

IDBI BANK LTD, Baldiamal,Via-

Mahichala,Junagarh, Kalahandi Kalahandi Pin :766023

Odisha


6. Organization Profile :

(Include in Technical Bid Only – Not to be included in Financial Bid)

Sr No

Particulars To be updated by OS Vendor

1 Name and Address of the Organization

2 Name(s) of the Sole Proprietor/Partner(s) / Director(s)

3 Date/Year of Establishment

4 If joint Venture, then specify name of Partners in JV

5 General details

Shop & Establishment Number

Sales Tax /GST Registration Number

Tax deducted at source (TDS) Number

Income Tax (Permanent Account Number-PAN)

Income Tax Ward Number

6 Name(s) of the Key Personnel (Business)

7 Name(s) of the Key Personnel (Operations)

8 Employment Details

Provident Fund Registration Number

Employees State Insurance Registration Number

Total No. of Employees on the rolls of Vendor

No. of persons deployed for IDBI (if any)

Integrity Check of Employees: (Yes/No) – Please elaborate

Police Verification of each employee


Do you maintain Salary/Muster Roll?

Do you issue Appointment Letters to all your employees?

Do you issue Termination Letter to all ex-employees?

Do you pay minimum wages, as per Minimum Wages Act?

Do you maintain records of people, who have left your firm/company?

Do you conduct any Training programmes – Please elaborate

9 Sample copy (photo copy) of the following to be attached

Company Identity Card

Muster roll maintained

Appointment letter

Termination letter

Police Verified Certificate

Salary Slip

10 Insurance cover / Limit per event?

Fidelity Guarantee Insurance – Details

11 Business Details

List of Esteemed Customers

Services Provided

Total No. of Banks availing Cash in transit services

12 Details of the Accounts maintained with IDBI Bank Ltd

City wise / Account nos

13 Turnover and Profit of the Company for last three F.Y.

Rs. in Crs

Year Turnover NetProfit

FY 2018-19

FY 2017-18

FY 2016-17

Note: Please enclose the following documents


i) Copies of Audited Annual Report alongwith Directors‟s report and Auditors report for

the last three financial years. (If audited financials for FY 2017-18 are not available at the time of

bidding, participants may provide provisional financial duly certified by auditors.)

ii) Certificate of Financial Soundness from Bankers. The Certificate of Financial Soundness

from Bankers can be in the form of “Solvency Certificate” from the Bank for an amount

of Rs.1 lakh

iii) Copy of “Income-Tax returns” (duly acknowledged by IT) and last “IT Assessment

Order”

iv) Copy of “Service Tax Registration Certificate/Goods and Service Tax Registration

Certificate”

v) OS Vendor should provide proof of registration/licence as registered contractor with

Labour Commissioner under “ The Contract Labour (Regulation & Abolition) Act”.

vi) Referral Letters from Clients mentioned above.

vii) Satisfactory performance Certificate from 2 clients.

Signature of OS Vendor : _________________

Name : _________________

Business address : _________________

Place:

Date:


7.OS Vendor’s Bank Details :

(to be included in Technical Bid Envelope)

1 Name of the Organization

2 Account Number

3 Name of the Bank

4 IFSC Code of Branch

5 Address of the Bank

6 Contact Person

7 Telephone No.

8 Fax No / e-mail

9 Over Draft Limit/ Credit Limits/ Borrowings/ Loans

Corporate Authorization details.

Note: This statement has to be duly attested by the banker.

Signature: Signature:

Name of the Authorised Person: Name of the Authorised Person:

Designation: Designation:

Company Seal Banker Seal

All authorisations should be collected.


8.OS Vendor’s Client Details :

a. Referral letter to be attached from at least 2 (of which one should be a bank/

subsidiary of a Bank / insurance company) clients evidencing satisfactory

service by the OS Vendor .

b. Details of the client at least 3 (of which one should be a bank/ subsidiary of a

Bank / insurance company)

Client Name

Postal Address, Telephone, Fax, E-Mail, Mobile No. and Contact Details of the key person at Client‟s office

Scope of Service & tenure of service

Centres service provided


9. Infrastructure Confirmation

Declaration regarding Infrastructure Facility

This is to certify that our company <…….> is in the business of <…..> for the last _

years and we certify that we possess the capability and infrastructure to make resources

available within the stipulated time at all locations as required by the IDBI bank.

Signature of OS Vendor : _______________

Name : _______________


Offices Seal : _______________

Place :

Date :


10. Certification on Litigation

“We certify that there has been no conviction by a court of law or indictment/

adverse order in any jurisdiction by any regulatory authority or body for any offence

or wrong doing in any jurisdiction against us or any associate / affiliate / sister

concern(s) or the CEO/Directors/Partners. It is further certified that there is no

investigation pending or threatened against us or the CEO, Directors/Partners of our

concern in any jurisdiction.

We confirm and are aware that relying on the above certification, IDBI Bank

has considered availing services / awarding contract to us and any

misrepresentation or suppression or concealment shall forthwith result in

disqualification and termination of contract.

We confirm and are aware that if during the continuation of the contract, if we

are convicted of any grave offense or any wrong doing whatsoever by any court,

tribunal or quasi-judicial or governmental or regulatory or administrative authority,

the disqualification shall ipso facto fasten to us resulting in forthwith termination of

our contract.”

Signature of OS Vendor : _______________

Name : _______________


Offices Seal : _______________

Place :

Date :


11 Intergrity Pact

PRE-CONTRACT INTEGRITY PACT

General

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made

on ____________ day of _________ 2020

Between

IDBI Bank Ltd., a company registered under the Companies Act, 1956 (1 of 1956) and a company

within the meaning of Section 2(20) of the Companies Act, 2013 and a “banking company” within

the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949), with

Corporate Identity No. L65190MH2004GOI148838 and having its registered office at IDBI

Tower, WTC Complex, Cuffe Parade, Mumbai 400005 through its _______________

Department/ Office at ___________, _________, (hereinafter called the "PRINCIPAL'',

which expression shall mean and include, unless the context otherwise requires, its

successors) of the First Part AND

M/s ______________represented by Smt/ Shri___________________________, MD/CEO/

CMD (hereinafter called the "BIDDER/ Seller which expression shall mean and include,

unless the context otherwise requires, its/ his successors and permitted assigns) of the

Second Part.

WHEREAS the PRINCIPAL proposes to procure (_____________________) and

BIDDER is willing to offer/ has offered the same to the Principal.

WHEREAS the BIDDER is a private company/public company/ partnership

constituted in accordance with the relevant law in the matter and the PRINCIPALis an

Office/ Department ofIDBI Bank Ltd performing its functions on behalf of IDBI Bank Ltd.


NOW, THEREFORE,

To avoid all forms of corruption by following a system that is fair, transparent and free

from any influence/prejudiced dealings prior to, during and subsequent to the currency

of the contract to be· entered into with a view to:

Enabling the PRINCIPAL to obtain the desired service/ product at a

competitive price in conformity with the defined specifications by avoiding the

high cost and the distortionary impact of corruption on public procurement; and

Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice

in order to secure the contract by providing assurance to them that their

competitors will also abstain from bribing and other corrupt practices and the

PRINCIPALwill committo prevent corruption, in any form, by its officials by

following transparent procedures.

The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:

1. Commitments of the PRINCIPAL

1.1 The PRINCIPAL undertakes that no official of the PRINCIPAL, connected directly

or indirectly with the contract, will demand, take a promise for or accept directly or

through intermediaries, any bribe, consideration, gift, reward, favour or any material or

immaterial benefit or any other advantage from the BIDDER, either for themselves or for

any person, organisation or third party (which is not available legally) related to the

contract in exchange for an advantage in the bidding process, bid evaluation, contracting

or implementation process related to the contract.

1.2 The PRINCIPAL will, during the pre-contract stage, treat all BIDDERs alike, and

will provide to all BIDDERs the same information and will not provide any such

information to any particular BIDDER which could afford an advantage to that particular

BIDDER in comparison to other BIDDERs.

1.3 All the officials of the PRINCIPAL will report to the appropriate authority any


attempted or completed breaches of the above commitments as well as any substantial

suspicion of such a breach.

2. In case any such preceding misconduct on the part of such official(s) is reported by

the BIDDER to the PRINCIPAL with full and verifiable facts and the same is prima facie

found to be correct by the PRINCIPAL, necessary disciplinary proceedings, or any other

action as deemed fit, including criminal proceedings may be initiated by the PRINCIPAL

and such a person shall be debarred from further dealings related to the contract process.

In such a case while an enquiry is being conducted by the PRINCIPAL the proceedings

under the contract would not bestalled.

3. Commitments of the BIDDERs

The BIDDER commits itself to take all measures necessary to prevent corrupt

practices, unfair means and illegal activities during any stage of its bid or during any pre-

contract or post-contract stage in order to secure the contract or in furtherance to secure it

and in particular commit itself to the following:

3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift,

consideration, reward, favour, any material or immaterial benefit or other advantage

commission, fees brokerage or inducement to any official of the PRINCIPAL, connected

directly or indirectly with the bidding process, or to any person, organisation or third

party related to the contract in exchange for any advantage in the bidding, evaluation,

contracting and implementationof the contract.

3.2 The BIDDER further undertakes that it has not given, offered or promised to give,

directly or indirectly any bribe, gift, consideration, reward, favour, any material or

immaterial benefit or other advantage, commission, fees, brokerage or inducement (not

available legally) to any official ofthe PRINCIPAL or otherwise in procuring the Contract

or forbearing to door having done anyact inrelation to the obtaining or execution ofthe

contract or any other contract with IDBI Bank Ltd for showing or forbearing toshow


favour or disfavor to any person in relationtothecontract orany other contract withIDBI

Bank Ltd.

3.3 The BIDDERconfirms and declares that they have not made any payments to any

agents/brokers or any other intermediary, in connection with this bid/ contract.

3.4 The BIDDER further confirms and declares to the PRINCIPAL that the BIDDER is

the originalvendor or service provider in respect of product/ service covered in the bid

documents and the BIDDER has not engaged with any individual or firm or company

whether Indian or foreign to intercede, facilitate or in any way to recommend to the

PRINCIPAL or any of its functionaries, whether officially or unofficially to the award of

the contract to the BIDDER, nor has any amount been paid, promised or intended to be

paid toany such individual, firm or company in respect of anysuch intercession,

facilitation or recommendation.

3.5 The BIDDER, at the earliest available opportunity, i.e. either while presenting the

bid or during pre-contractnegotiations and in any case before opening the financial bid

and before signingthe contract, shall discloseany payments he has made, is committed to

or intends to make to officials of the PRINCIPAL or their family members,agents, brokers

or any other intermediariesin connection with thecontract and the details of the services

agreed upon for such payments.

3.6 The BIDDER will not enter into any undisclosed agreement or collude with

otherparties interested in the contract/ other BIDDERs to impairthe transparency,

fairnessand progress of the biddingprocess, bid evaluation, contracting and

implementation of the contract or with respect to prices, specifications, certifications,

subsidiary contracts etc.

3.7 The BIDDER will not accept any advantage in exchange for any corrupt practice;

unfair means and illegal activities.


3.8 The BIDDER shall not useimproperly, for purposeof competition or personal gain

or pass on to others, any information provided by the PRINCIPAL as a part of the

business relationship, regarding plans, technical proposals and business details including

information contained in any electronic data carrier. The BIDDER also undertakes to

exercise due and adequate care lest any such information is divulged.

3.9 The BIDDER commits to refrain from giving any complaint directly or through

anyother mannerwithout supporting it with full and verifiable facts.

3.10 The BIDDER shallnotinstigate or cause to instigate any third person to commit any

of the actions mentioned above.

3.11 If the BIDDER or any employee of the BIDDER or any person acting on behalf of

the BIDDER, either directly or indirectly, is a relative of any of the officers of the

PRINCIPAL, or alternatively, if any relative of an officer of the PRINCIPAL has financial

interest/stake in the BIDDER's firm, the same shall be disclosed by the BIDDER at the

time of filing of tender.

3.12 The BIDDER shall not lend to or borrow any money from or enter into any

monetary dealings or transactions, directly or indirectly, with any employee of the

PRINCIPAL.

3.13 The BIDDER/ Contractor shall not directly or through any other person or firm

use coercive practices against IDBI Bank and/ or other BIDDERs/ Contractor(s).

3.14 BIDDERs are not to pass any information provided by the PRINCIPAL as a part of

business relationship to others and not commit any offence under PC/ IPC Act.

3.15 Foreign BIDDERs if any, to disclose name and address of agents and

representatives in India and Indian Bidders to disclose their foreign principal or

associates.

3.16 BIDDERs to disclose any transgressions with any other company that may


impinge on anti- corruption principle.

4. Previous Transgressions

4.1 The BIDDER declares that no previous transgression occurred in the last three

years immediately before signing of this Integrity Pact, with any other company in any

country in respect of any corrupt practices envisaged hereunder or with any Public Sector

Enterprise / Public Sector Banks in India or any Government Department in India or RBI

that could justify BIDDER‟s exclusion from the tender process.

4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER

can be disqualified from the tender process or the contract, if already awarded, can be

terminated for such reason.

5. Earnest Money (Security Deposit)

5.1 While submitting commercial bid, the BIDDER shall deposit an amount (specified

in RFP)as Earnest Money/Security Deposit, with the PRINCIPAL through any of the

modes mentioned in the RFP/ bid document and no such mode is specified, by a Bank

Draft or a Pay Order in favour of IDBIBank Ltd. However payment of any such amount

by way of Bank Guarantee, if so permitted as per bid documents/ RFP should be from

any nationalized Bank other than IDBI Bank Ltd and promising payment of the

guaranteed sum to the PRINCIPAL on demand within three working days without any

demur whatsoever and without seeking any reasons whatsoever. The demand for

payment by the PRINCIPAL shall be treated as conclusive proof for making such

payment to the PRINCIPAL.

5.2 Unless otherwise stipulated in the Bid document/ RFP, the Earnest

Money/Security Deposit shall be valid upto a period of five years or the

completeconclusion of the contractual obligations to the complete satisfaction of boththe

BIDDER and thePRINCIPAL, including warranty period, whichever is later.


5.3 In case of the successful BIDDER, a clause would also be incorporated in the

Articlepertaining to Performance Bond in the Purchase Contract that the provisions of

Sanctions for Violation shall be applicable for forfeiture of Performance Bond in case of a

decision by the PRINCIPAL to forfeit the same without assigning any reason for

imposing sanction for violation of this Pact.

5.4 No interest shall be payable by the PRINCIPAL to the BIDDER on Earnest Money/

Security Deposit for the period of its currency.

6. Sanctions for Violations

6.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it

or acting on its behalf (whether with or without the knowledge of the BIDDER) shall

entitle the PRINCIPAL to take all or any one of the following actions, wherever required:

6.1.1 To immediately call off the pre contract negotiations without assigning any

reason and without giving any compensation to the BIDDER. However, the

proceedings with the other BIDDER(s) would continue, unless the

PRINCIPAL desires to drop the entire process.

6.1.2 The Earnest MoneyDeposit (in pre-contract stage) and/or Security

Deposit/Performance Bond (after thecontract is signed) shall stand forfeited

either fully or partially, as decided by the PRINCIPAL and the PRINCIPAL

shall not be required to assign any reason therefore.

6.1.3 To immediately cancel thecontract, if already signed, without giving any

compensation to the BIDDER.

6.1.4 To encashtheadvance bank guarantee and performance bond/warranty

bond, if furnished by the BIDDER, in order to recover the payments, already

made bythe PRINCIPAL along with interest.

6.1.5 To cancel all or any other Contracts with the BIDDER.The BIDDER shall be

liable to pay compensation for any loss or damage to the PRINCIPAL


resulting from such cancellation/rescissionand the PRINCIPALshall be

entitled todeductthe amount so payable from the money(s) due to the

BIDDER.

6.1.6 To debar the BIDDER from participating in future bidding processes of the

PRINCIPALor any of itssubsidiariesfor a minimumperiodof five years,

which may befurther extended at the discretion of the PRINCIPAL.

6.1.7 Torecoverall sums paid, in violation of

thisPact,byBIDDER(s)toanymiddlemanor agent or broker with a view to

securing the contract.

6.1.8 Forfeiture of Performance Bond in case of a decision by the PRINCIPAL to

forfeit the same without assigning any reason for imposing sanction for

violation of this Pact.

6.1.9 Intimate to the CVC, IBA, RBI, as the PRINCIPAL deemed fit the details of

such events for appropriate action by such authorities.

6.2 The PRINCIPAL will be entitled to take all or any of the actions mentioned at para

6.1.1 to 6.1.9 of this Pact also on the Commission by the BIDDER or any one employed by

it or acting on its behalf (whether with or without the knowledge of the BIDDER), of an

offense as defined in Chapter IX of Indian Penal Code, 1860 or Prevention of Corruption

Act, 1988 or any other statute enacted for prevention of corruption.

6.3 The decision of the PRINCIPAL to the effect that a breach of the provisions of this

Pact has been committed by the BIDDER shall be final andconclusive on the BIDDER.

However, theBIDDER can approach the Independent External Monitor(s) appointed for

the purposes of this Pact.

7. Fall Clause

7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar

product/ systems or subsystems at a price lower than that offered in the present bid in


respect of any other Ministry/ Department of the Government of India or PSU or any

other Bank and if it is found at any stage that similar product/ systems or sub systems

was supplied by the BIDDER to any other Ministry/ Department of the Government of

India or a PSU or a Bank at a lower price, then that very price, with due allowance for

elapsed time, will be applicable to the present case and the difference in the cost would

be refunded by the BIDDER to the PRINCIPAL, if the contract has already been

concluded.

8. Independent External Monitors

8.1 The PRINCIPAL has appointed Independent External Monitors (hereinafter

referred to as Monitors or IEMs) for this Pact in consultation with the Central Vigilance

Commission (Names and Addresses of the Monitors to be given).

8.2 The task of the Monitors shall betore view independently and objectively, whether

and to what extent the parties comply with the obligations under this Pact.

8.3 The Monitors shall not be subject to instructions bythe representatives of the

parties and performtheirfunctions neutrallyand independently.

8.4 Both the parties accept that the Monitorshave the right toaccess all the documents

relatingto the project/procurement, including minutes of meetings.

8.5 As soon as the Monitor notices,or has reason to believe, a violation of

thisPact,hewillsoinformtheAuthoritydesignated by the PRINCIPAL.

8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction

to all Project documentation of the PRINCIPAL including that provided by the BIDDER.

The BIDDER will also grant the Monitor, upon his request and demonstration of a valid

interest, unrestricted and unconditional access to his projectdocumentation. The same is

applicable to Sub-contractors. The Monitor shall be under contractual obligation to treat

the information and documents of the BIDDER/ Sub-contractor(s) with confidentiality.


8.7 The PRINCIPAL will provide to the Monitor sufficient information about all

meetings among the parties related to the Project provided such meetings could have an

impact onthe contractual relations between the parties. The parties will offer to the

Monitor the option to participate in such meetings.

8.8 The Monitor will submit a written report to the designated authority of

PRINCIPAL/Secretary in the Department/ within 8 to 10 weeksfromthe date of reference

or intimation tohim by the PRINCIPAL/ BIDDERand, shouldthe occasion arise, submit

proposals for correcting problematic situations.

9. Facilitation of Investigation

In case of any allegation of violation of any provisions of this Pact or payment of

commission, the PRINCIPAL or its agencies shall be entitled to examine all the

documents including the Books of Accounts of the BIDDER and the BIDDER shall

provide necessaryinformation and documents in English and shall extend allpossible

help forthe purpose ofsuch examination.

10. Law and Place of Jurisdiction

This Pact is subject toIndian Law.The placeof performance and jurisdiction is the seat

of the PRINCIPAL.

11. Other Legal Actions

The actions stipulated in this Integrity Pact are without prejudice to any other legal

action that may follow in accordance with the provisions of the extant law in force

relating to anycivil or criminal proceedings.

12. Validity

12.1 The validity of this Integrity Pact shall be from date of its signing and extend upto

5 years or the complete execution of the contract to the satisfaction of the PRINCIPAL

and the BIDDER/Seller, including warranty period, whichever is later. In case BIDDER is

unsuccessful, this Integrity Pact shall expire after six months from the date of the signing


of the contract, with the successful bidder by the PRINCIPAL.

12.2 Should one or several provisions of this Pact tum out to be invalid; the remainder

of this Pact shall remain valid. In this case, the parties will strive to come to an agreement

to their original intentions.

13. The parties hereby sign this Integrity Pact at _______________ on___________.

IN WITNESS WHEREOF, the Parties have signed and executed this Integrity Pact at the place and date first hereinabove mentioned in the presence of following witness:

Signature Signature (For & on behalf of the PRINCIPAL) (For & on behalf of the BIDDER) Office Seal Office Seal Name Name Designation Designation

Witness 1:

(Name & Address) __________________________

Witness 2:

(Name & Address) ____________________________

[Provisionsof the above clauseswouldneedto beamended/deletedin line with thepolicyofthe

PRINCIPALinregard toinvolvementofIndianagentsofforeignsuppliers].


12. Solverncy Certificate

To, General Manager - Support ____________________________ ____________________________ ____________________________

SOLVENCY CERTIFICATE

This is to state that <as on the date of issuance of this certificate> to the best of our

knowledge and information <Name of bidder>, having registered office/ principal office at <Address>, a customer of our Bank, can be treated as good up to a sum of Rs. ____________ (Rupees _________ only).

It is clarified that this information is furnished without any risk or responsibility on the part of Bank or any of its Officials in any respect whatsoever, more particularly, either as guarantor or otherwise.

This certificate is issued at the specific request of customer for the specific purpose of "_____________________________________________" only.

Yours faithfully, ______________ ______________

(Authorized signatory of Bank) Place: _____________


13. Deed Of Indemnity This Deed of Indemnity executed at Mumbai on the [●] day of [●] 2020 by M/s. [●], the OS Vendor, LLP / Firm / a company within the meaning of the Companies Act 1956 and having its Registered Office at [●] (hereinafter called “the Obligor” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors)

IN FAVOUR OF IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a company within the meaning of Section 2(20) of the Companies Act, 2013 and a “banking company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 and Zonal Office, IDBI Bank Ltd., 2nd Floor, IDBI House, Unit IX, Janpath, Bhubaneswar (hereinafter referred to as "IDBI Bank " which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns). WHEREAS 1) The Obligor has

a) Offered to provide to IDBI Bank the Services, as defined in the Agreement dated [●] made between the Obligor and IDBI Bank (the Agreement) read with the RFP/Bid documents Ref No………… dated ………….. on its selection as Out Sourcing Vendor to

provide services for re-creation of Account Opening Forms(AOFs) and collection of

supporting KYC documents (pick-up) and submission(drop) of the same to the IDBI Bank

between IDBI Bank and its customers and / or respective IDBI Bank /branches (Services) and other related services as mentioned in the said Agreement / RFP (hereinafter collectively referred as „the said documents‟)subject to certain terms, conditions, covenants, provisions and stipulations contained therein.

b) Represented and warranted that they have all permissions, consents, approvals from

all authorities, both regulatory and non-regulatory, for performing / rendering the Services to IDBI Bank contemplated under the said documents and further


represented and warranted that the Services offered to the IDBI Bank do not violate any provisions of the applicable laws, regulations or guidelines including legal, environmental under the various labour and industrial laws. In case there is any violation of any law, rules or regulation, which is capable of being remedied, the same will be got remedied immediately during the period of rendering the Services / tenure of the Agreement to the satisfaction of IDBI Bank;

c) Represented and warranted that they are authorized and legally eligible and otherwise entitled and competent to enter into such contractual arrangement(s) with IDBI Bank under the said documents; relying and based on the aforesaid representations and warranties of the Obligor, IDBI Bank has agreed to avail the Services of the Obligor on the terms and conditions contained in Agreement with the Obligor;

One of the conditions of the Agreement / the said documents is that the Obligor is required to furnish an indemnity in favour of IDBI Bank indemnifying the latter against any loss, damages or claims arising out of any violations of any terms of the said documents and also violation of the applicable laws, regulations, guidelines during the rendering / performing of the Services envisaged under the said documents as also for breach committed by the Obligor on account of misconduct, omission and negligence by the Obligor.

In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner and to the satisfaction of IDBI Bank as hereinafter appearing;

NOW THIS DEED WITNESSETH AS UNDER:- 1) In consideration of IDBI Bank having agreed to award the Bid and the aforesaid

assignment of providing Services to the Obligor on the terms and conditions contained in the Agreement / the said documents, more particularly described and stated therein, the Obligor do hereby agree and undertake that:

a) The Obligor shall, at all times hereinafter, save and keep IDBI Bank harmless and

indemnified, including its respective directors, officers, agents, representatives, and employees, etc. and keep them indemnified from and against any claim, demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made in respect of the Services or the said documents and any damage caused from and against all suits and other actions that may be threatened, instituted, taken or preferred against IDBI Bank including its respective directors, officers, agents, representatives, and employees, etc by whomsoever and all losses, damages, costs, charges and expenses that IDBI Bank including its agents, representatives and employees, etc may incur by reason of any claim / demand made by any claimant for


any reason whatsoever or by anybody claiming under them or statutory authorities or otherwise for any losses, damages or claims arising out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of violation of applicable laws including labour laws, regulations, guidelines and also from the damages, if any, arising from fraudulent or criminal acts as well or any omissions, which may occur while performing the Services or otherwise under the said documents.

b) The Obligor further agrees and undertakes that the Obligor shall, during the contractual arrangements under the said documents, ensure that all the permissions, authorizations, consents are obtained from the local and / or municipal and/or governmental authorities, as may be required under the applicable laws, regulations, guidelines, orders framed or issued by any appropriate authorities.

c) The Obligor further agrees that the Obligor shall be liable for the violation made by employees of the Obligor while performing the Services under the terms of the said documents and underkes to indemnify the Bank for any such loss, damage caused to the Bank due to such violation.

d) If any additional approval, consent or permission is required by the Obligor to execute and perform the Agreement or Services under the said documents, they shall procure the same and / or comply with the conditions stipulated by the concerned authorities without any delay.

e) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in

each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid agreement or the insolvency, bankruptcy, re-organization, dissolution, liquidation or change in ownership of IDBI Bank or Obligor or any other circumstance whatsoever which might otherwise constitute a discharge or defence of IDBI Bank.

f) The obligations of the Obligor under this deed shall not be affected by any act,

omission, matter or thing which, would reduce, release or prejudice the Obligor from any of the obligations under this indemnity or prejudice or diminish the obligations in whole or in part, including in law, equity or contract (whether or not known to it, or to IDBI Bank).

2) This indemnity shall survive the Agreement. 3) Any notice, request or other communication to be given or made under this indemnity

shall be in writing addressed to either party at the address stated in the Agreement and or as stated above.


4) This indemnity shall be governed by, and construed in accordance with, the laws of

India. The Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or relating to any of this indemnity may be brought in the Courts / Tribunals at Mumbai. Final judgment against the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court / Tribunal in any such action, suit or proceeding.

5) IDBI Bank may assign or transfer all or any part of its interest herein to any other person.

Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of IDBI Bank.

IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first above written. Signed and Delivered on behalf of ) [●] ) by the hand of [●], ) [●], the authorised official ) of the Obligor )


Notes: 1. To be stamped as an indemnity bond in accordance with the local stamp laws at the

place of execution.

Relevant authorizations to be collected in case of (a) company - certified copy of the relevant board resolutions, power of attorney, certified copy of the latest memorandum and articles of association be obtained (b) partnership - copy of the partnership deed together with the registration extract evidencing registration of the partnership firm, letter of authorization/mandate from the partnership firm authorizing the execution of documents on behalf of the partnership firm, power of attorney, if any.


14. POWER OF ATTORNEY

(On Stamp Paper of relevant value)

Know all men by these presents, we [●] (name of the company and address of the registered

office) do hereby appoint and authorize Mr. [●] (full name and residential address) who is

presently employed with us and holding the position of [●] as our attorney, to do in our

name and on our behalf, all such acts, deeds and things necessary in connection with or

incidental to our proposal for providing services in response to the RFP ( Request for

Proposal) by IDBI Bank Ltd (hereinafter referred to as IDBI Bank), including signing and

submission of all documents and providing information/responses to IDBI Bank in all

matters in connection with our bid / offer.

We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney

pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid

attorney shall and shall always be deemed to have been done by us.

Dated this [●] day of [●] 20__

For [●]

(Signature)

(Name, Designation and Address)

Accepted

(Signature)

(Name, Title and Address of the Attorney)

Date:

Note:


1. The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executants and when it is so required the same should be under common seal affixed in accordance with the required procedure.

2. Also, wherever required, the bidder should submit for verification the extract of the charter documents and documents such as a resolution/power of attorney in favor of the Person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.

3. In case the Application is signed by an authorized Director / Partner or Proprietor of the Applicant, a certified copy of the appropriate resolution / document conveying such authority may be enclosed in lieu of the Power of Attorney.


The Undertaking cum- affidavit should be duly stamped as per the applicable local stamp laws duly Notarized


15. UNDERTAKING CUM AFFIDAVIT

Offer for Selection of OS Vendor for providing Servcies to IDBI Bank

Dear Sir/ Madam,

1. Having gone through the RFP Ref No………… dated …………. selection as outsourcing vendor( OS Vendor) to provide re-creation of account opening form and supporting KYC documents collection(pick-up) and submission(drop) services between IDBI Bank customers and respective IDBI Bank branches, I / We hereby offer for selection of our Sole Proprietorship firm/Company / Firm/LLP/body corporate as OS Vendor in conformity with your requirement. 2. It is certified that the information furnished herein and the documents submitted is true and accurate and nothing has been concealed or tampered with, after downloading from Bank‟s website. We have gone through all the conditions of bid and are liable to any punitive action for furnishing false information/ documents. 3. Further, in the event of our Sole Proprietorship firm/Company / Firm/LLP/body corporate being selected/ selected for providing services with IDBI Bank as OS Vendor, I/we agree to enter into and execute the necessary contract/ agreement as per the format specified by IDBI Bank. I am/ we are aware that the selection does not guarantee any work order or business to be necessarily given by IDBI Bank. In the event of getting a contract, I/We agree to comply with all terms stated with agreement and discharge the entire obligation with due diligence, efficiency & timeliness, as required by the Bank. 4. We, the Bidder fully understand that any attempt to visit or meet Top management officials of the Bank after issue of public notice and till finalization of the RFP for OS Vendor, it shall be construed by the Bank as an unlawful attempt by the bidder to influence the RFP/ Bid process and may invite disqualification from bidding/ punitive action. Only one authorized representative of each bidder would be permitted to visit for submitting the RFP Document/ or when called by the Bank. 5. I/we fully understand that the Selection/provision of services, shall be for only [•] year (Extendable by [•] at a time, solely at the discretion of IDBI Bank) from the date of intimation letter issued by IDBI Bank and the maximum period for OS Services shall be provided by us shall be decided by the Bank.


6. We further understand and certify that all our security deposit with IDBI Bank shall stand forfeited permanently, besides our agency/ company being blacklisted and our contract terminated immediately at all locations, if we at any time, resort to/ are found to be using any unethical/ unlawful business practices/means including blackmailing or malafide use of electronic devices like camera, recordings etc. It shall also include the orchestration & tie up for use of various pressures, from Govt. officials/ politicians/ labour department officials etc, on the Bank, for promoting/ furthering/ growing own business or attempt to reverse termination/ ending of contract, by using the above mentioned means. It shall also include engineering filing of frivolous cases in the court or managing a stay order from court against the Bank, with an aim of somehow, continuing the services to the Bank and continue to obtain business and payments from the Bank during the period of stay order. Thanking you,

Yours faithfully, Signatures of Authorized Signatory /Permanent Director/Chairperson of the Company Name: Designation: Company/Common seal Address: Notary Seal


16. Non-Disclosure Agreement

This Non-Disclosure Agreement entered into and executed at [●] on the [●] day of [●]

TwoThousand and [●]

Between

IDBI Bank Limited, a company registered under the Companies Act, 1956 (1 of 1956) and a company

within the meaning of Section 2(20) of the Companies Act, 2013 and a “banking company” within the

meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its

registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005

(hereinafter called “the IDBI Bank/ the Bank) which expression shall unless it be repugnant

to the subject, context or meaning thereof shall be deemed to mean and include its

successors and assigns) of the one part

AND

[●]

(Name of OS Vendor) of [●] (please specify the registered office of the (OS Vendor)

(hereinafter called the “OS Vendor” or “OS VENDOROS VENDOR” which expression shall

unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean

and include its successors) of the other part;

IDBI Bank and OS Venodor individual referred as Party and collecgively referred as

Parties wherever required in this agreement.

WHEREAS pursuant to the Bid Documents, the Agreement dated[●]and the other related

documents (hereinafter collectively referred to as “the said documents”, the Bank has

agreed to avail from OS Vendor and OS Vendor has agreed to provide to the Bank ‘re-

creation of Account Opening Forms (AOFs)/getting signature of customers of the AOF forms

provided by the Bank for existing accounts and to collect the KYC documents more particularly


described in the Schedule/Annexure to the said documents (hereinafter collectively referred

to as “the Services”).

WHEREAS, the OS Vendor is aware and confirms that the information, data, drawings lists,

scope of work, and other documents made available to OS Vendor/the empolyees of OS

Vendor for the purpose of rendering the Services is confidential, privileged and strictly

confidential and/or proprietary to IDBI.

WHEREAS for the purpose of this Agreement, "Confidential Information" shall mean and include technical or business information of IDBI Bank or IDBI Bank standard / special security procedures and systems at various locations or internal information related to its customers/ constitutents / products or services of IDBI Bank including financial information process flow charts, or all tangible and intangible information obtained/received/gained/developed or disclosed to OS Vendor and/or its personnel, including all details, documents, data, business/customer information, documents signed / to be signed by the customers of the AOF and KYC documents submitted by the customers pursuant to the Services undertaken by OS Vendor and the IDBI Bank‟s practices and trade secrets that OS Vendor and/or its Personnel may be, privy to, shall be treated as absolutely confidential.

NOW THEREFORE, in consideration of the foregoing, the OS Vendor agrees to all of the

following conditions, for IDBI Bank, to grant the OS Vendor specific access to IDBI Bank‟s

property/information & other data and also to provide Account Opening Forms (AOFs) of

the existing customers to the OS Vendor for obtaining signature on the AOF forms and to

collect the KYC documents.

It is hereby agreed as under:

a) The Parties agree that they shall hold in trust any Confidential Information received

by either party, under this Agreement, and the strictest of confidence shall be maintained in

respect of such Confidential Information. The Parties also agree and undertake to:

(i) maintain and use the Confidential Information only for the purposes of this

Contract and only as permitted herein;


(ii) make copies as specifically authorized by the prior written consent of the other

party and with the same confidential or proprietary notices as may be printed

or displayed on the original;

(iii) restrict access and disclosure of confidential information to such of their

employees, agents, vendors, and contractors strictly on a "need to know" basis,

to maintain confidentiality of the Confidential Information disclosed to them

in accordance with this clause; and

(iv) treat Confidential Information as confidential for a period of [five (5) ] years

from the date of receipt. In the event of earlier termination of this Agreement,

the Parties hereby agree to maintain the confidentiality of the Confidential

Information for a further period of [two (2)] years from the date of such

termination.

b) Confidential Information in oral form must be identified as confidential at the time of

disclosure and confirmed as such in writing within 30 days of such disclosure.

Confidential Information does not include information which:

(i) the recipient knew or had in its possession, prior to disclosure, without

limitation on its confidentiality;

(ii) is independently developed by the recipient without breach of this

Agreement;

(iii) is the public domain;

(iv) is received from a third party not subject to the obligation of confidentiality

with respect to such information;

(v) is released from confidentiality with the prior written consent of the other

party.

The recipient shall have the burden of proving hereinabove are applicable to the

information in the possession of the recipient.


c)Notwithstanding the foregoing, the Parties acknowledge that the nature of the Services

to be performed under this Agreement may require the OS Vendor's personnel to be

present on premises of IDBI Bank or may require the OS Vendor‟s personnel to have

access to processing and databases of IDBI Bank while on or off premises of IDBI Bank.

It is understood that it would be impractical for IDBI Bank to monitor all information

made available to the OS Vendor‟s personnel under such circumstances and to provide

notice to the OS Vendor‟s of the confidentiality of all such information. Therefore, the OS

Vendor agrees and undertakes that any technical or business or transit or other

information of IDBI Bank that the OS Vendor's personnel, or agents acquire while on

IDBI Bank premises or duing providing the Services, or through access to IDBI Bank

offices or databases while on or off IDBI Bank premises, shall be deemed Confidential

Information.

d) OS Vendor agrees that the Confidential Information provided to the OS Vendor or its

Personnel shall be kept under utmost secrecy. Violation by the OS Vendoer in this

regard shall attract penalty and other recourses against the OS Vendor.

e) OS Vendor ensure that AOF furnished and duly signed by the customers kept with

utmost secrecy and same handedover to IDBI Bank without making any copies either

electronically and or phicically.

f) Confidential Information shall at all times remain the sole and exclusive property of

the disclosing party. Upon termination of this Agreement, confidential information shall

be returned to the disclosing party or destroyed, if incapable of return. The destruction

shall be witnessed and so recorded, in writing, by an authorised representative of each of

the parties. Nothing contained herein shall in any manner impair or affect rights of IDBI

Bank in respect of the Confidential Information.

e) In the event that any of the Parties hereto becomes legally compelled to disclose any

Confidential Information, such Party shall give sufficient notice to the other Party to

enable the other Party to prevent or minimize to the extent possible, such disclosure.

Neither Party shall disclose to a third Party any Confidential Information or the contents


of this Agreement without the prior written consent of the other Party. The obligations

of this Clause shall be satisfied by handling Confidential Information with the same

degree of care, which the receiving Party applies to its own similar confidential

information but in no event less than reasonable care. The obligations of this clause shall

survive the expiration, cancellation or termination of this Agreement .

f) The provisions hereunder shall survive termination of the Agreement.

g) This Agreement constitutes the entire agreement and understanding of the parties

with respect to the subject matter of this Agreement. Any amendments or modifications

of this Agreement shall be in writing and executed by a duly authorized representative

of the Parties.

Authorised Signatory

(Name of the OS Vendor & Signatory)

Name :

Designation :

Office Seal :

For IDBI Bank Ltd

Place :

Date :


17. Performance Security Form

Bank Guarantee No. Bank Guarantee Amount Expiry Date Claim Amount Account

[●][●] [●] [●] M/s.

GUARANTEE FOR PERFORMANCE OF CONTRACT

THIS GUARANTEE AGREEMENT executed at [●] this [●]day of [●]Two Thousand [●].

BY :

_[●] Bank, a body corporate constituted under Banking Corporation (Acquisition and

Transfer of Undertakings) Act, 1970/1980, having its Registered Office/ Head Office at

[●]_, and a Branch Office at [●] (hereinafter referred to as “the Guarantor”, which

expression shall, unless it be repugnant to the subject , meaning or context thereof, be

deemed to mean and include its successors and assigns)

IN FAVOUR OF:

IDBI BANK LIMITED, a company registered under the Companies Act, 1956 (1 of 1956) and a

company within the meaning of Section 2(20) of the Companies Act, 2013 and a “banking company”

within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and

having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400

005 and having its Branch Office amongst other places as mentioned in Annexure II


(hereinafter referred to as “Bank” which expression shall unless it be repugnant to the

subject, meaning or context thereof, be deemed to mean and include its successors and

assigns),

1. WHEREAS the Bank, on [●], at Mumbai, has entered into the Agreement with---------

------------------------------------ or -[●]- Ltd, a company within the meaning of the

Companies Act, 2013 (18 of 2013) and having its registered office at [●]-(hereinafter

referred to as “OS Vendor” which expression shall unless it be repugnant to the

subject or context thereof, be deemed to mean and include its successors ), subject to

the terms and conditions contained in the said documents and the OS Vendor has

duly confirmed the same.

2. AND WHEREAS pursuant to the Bid Documents, the said Agreement dated[●]and

the other related documents (hereinafter collectively referred to as “the said

documents”, the Bank has agreed to avail from M/s[●] and M/s[●] has agreed to

provide to the Bank ‘re-creation of AOFs/getting signature of customers of the AOF forms

provided by the Bank for existing accounts and to collect the KYC documents.more

particularly described in the Schedule/Annexure to the said documents (hereinafter

collectively referred to as “the Services”), subject to payment of the contract price as

stated in the said documents and also subject to the terms, conditions, covenants,

provisions and stipulations contained the said documents.

3. AND WHEREAS the OS Vendor has duly signed the said documents.

4. AND WHEREAS in terms of said documents , the OS Vendor has agreed to provide

the Services and to procure an unconditional and irrevocable performance bank

guarantee, in favour of the Bank, from a bank acceptable to the Bank for securing

[●].towards faithful observance and performance by the OS Vendor of the terms,

conditions, covenants, stipulations, provisions of the Agreement /the said

documents.


5. AND WHEREAS at the request of the OS Vendor , the Guarantor has agreed to

guarantee the Bank amounting to Rs [●]..(in words) towards faithful observance and

performance by the OS Vendor of the terms of the Agreement.

NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:

In consideration of the premises, the Guarantor hereby unconditionally, absolutely and

irrevocably guarantees to the Bank as follows:

1. The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at its

office at Mumbai forthwith, the [●].or any part thereof, as the case may be, as aforesaid due

to the Bank from the OS Vendor , towards any loss, costs, damages, etc. suffered by the

Bank on account of default of the OS Vendor in the observance and performance of the

terms, conditions, covenants, stipulations, provisions of the Agreement, without any

demur, reservation, contest, recourse or protest or without any reference to the OS Vendor

. Any such demand or claim made by the Bank, on the Guarantor shall be final, conclusive

and binding notwithstanding any difference or any dispute between the Bank and the OS

Vendor or any dispute between the Bank and the OS Vendor pending before any Court,

Tribunal, Arbitrator, or any other authority.

2. The Guarantor agrees and undertakes not to revoke this Guarantee during the currency of

these presents, without the previous written consent of the Bank and further agrees that the

Guarantee herein contained shall continue to be enforceable until and unless it is discharged

earlier by the Bank, in writing.

3. The Bank shall be the sole judge to decide whether the OS Vendor has failed to perform

the terms of the Contract for providing the Services to the Bank, and on account of the said

failure what amount has become payable by the OS Vendor to the Bank under this

Guarantee. The decision of the Bank in this behalf shall be final, conclusive and binding on

the Guarantor and the Guarantor shall not be entitled to demand the Bank to establish its


claim under this Guarantee but shall pay the sums demanded without any objection,

whatsoever.

4. To give effect to this Guarantee, the Bank, may act as though the Guarantor was the

principal debtor to the Bank.

5. The liability of the Guarantor, under this Guarantee shall not be affected by

i) any change in the constitution or winding up of the OS Vendor or any

absorption, merger or amalgamation of the OS Vendor with any other

company, corporation or concern; or

ii) any change in the management of the OS Vendor or takeover of the

management of the OS Vendor by the Government or by any other

authority; or

iii) acquisition or nationalisation of the OS Vendor and/or of any of its

undertaking(s) pursuant to any law; or

iv) any change in the constitution of IDBI Bank Ltd/ OS Vendor ; or

v) any change in the set up of the Guarantor which may be by way of change

in the constitution, winding up, voluntary or otherwise, absorption, merger

or amalgamation or otherwise; or

vi) the absence or deficiency of powers on the part of the Guarantor to give

Guarantees and/or Indemnities or any irregularity in the exercise of such

powers.

6. Notwithstanding anything contained hereinabove, the liability of the Guarantor

hereunder shall not exceed the rupee equivalent of [●].(in words).

7.This Guarantee will expire on [●]. Any demand or claim under this Guarantee must be

received by the Guarantor by [●]()and if no such demand or claim has been received by

the Guarantor by the date mentioned as aforesaid, then all the rights of The Bank under

this Guarantee shall cease.

8. For all purposes connected with this Guarantee and in respect of all disputes and

differences under or in respect of these presents or arising therefrom the courts of


Bombay city/ Mumbai city where the Bank has its Registered Office shall alone have

jurisdiction to the exclusion of all other courts.

IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the

day, month and year first herein above written as hereinafter appearing.

SIGNED AND DELIVERED BY

the within named Guarantor,

______________________,

by the hand of Shri.__________,

its authorised official.

**************** END OF TENDER DOCUMENT ***************