id603: ibm lotus notes, ibm lotus domino and collaboration at ibm
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IBM Lotus Notes, IBM Lotus Domino &Collaboration at IBM
Chris Pepin / Senior IT Architect / Southbury, CT
John Beck / Product Management / Westford, MA
ID603
AgendaShare IBM internal experience with Lotus Software
Overview of IBM How the development and IBM CIO partnership benefits YOU as well as IBM Current and future deployments, infrastructure, usage, business drivers
Topics Lotus Notes®, Lotus Domino®, Lotus Sametime®, Lotus Quickr®, Wikis, Forums,
Lotus Connections® Innovation, education and support
Overview of IBM 350,000 employees world-wide in 64 countries
$91.4B in revenue in 2006
168 countries, conducting business within
2,041 IBM locations
40% of employees mobile
IBM infrastructure
IBM LocationsMobile Employees
Mega Data Centers
5 Mega Centers5 Mega Centers168 Countries168 Countries 2,041 Locations2,041 Locations 140,000 + Remote 140,000 + Remote
Employees Employees
Development and CIO partnership Goals
Improve end-user productivity Deliver a robust and quality product to market
Technology Adoption Program IBM internal program to leverage emerging technology and accelerate our internal
transformation Brings together the collaboration community, iterative development and emerging
technologies Technology is tested under real-world conditions in a global enterprise
Benefits to customers Reduced testing, fewer software defects IBM shares its deployment architecture and usage statistics with customers as
proof points
The value of e-mail at IBM E-mail is a core component of the collaboration suite
Connects employees with customers and business partners around the globe
User decides how and when they will process e-mail
Messaging ~500,000 Lotus Notes IDs
Notes 7 clients; Notes 8 early deployment
200MB mail quota; 1 year document expiration; local mail file replica
Alternative access modes Push e-mail to mobile devices (Blackberry and Traveler solutions) Internet mail – Domino Web Access
~386,000 mail databases on Lotus Domino 7.0.2 servers; ~32,000 mail databases on Lotus Domino 8.0 servers; ~96% clustered
~300 Lotus Domino mail server instances
Applications Over 135,000 Notes and Domino applications
~80,000 custom Notes applications
~45,000 TeamRooms
~10,000 databases built off of standard templates such as document library, discussion, etc.
TeamRooms and databases can be created instantly via an IBM-developed tool called Database-O-Matic
~430 Domino application server instances
Notes mail users by geography
North America180,000
EMEA 140,000 Asia
Pacific 160,000
Latin America20,000
E-mail users by Domino server platform
zSeries (zOS)18%
pSeries (AIX)78%
iSeries (OS/400)
2%Other
1%
zSeries (Linux)
1%
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End user deployment of Notes 7 Early deployment via Technology Adoption Program
World-wide production upgrade driven by management sponsored communication
Software and template deployment via IBM Standard Software Installer
Progress is monitored via download as well as client installs via IBM Standard Asset Management Tool
End users prompted for upgrade with increasing frequency until the upgrade is mandatory
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IBM Standard Software Installer
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Lessons learned deploying Notes and Domino Deployment in production environment in early adopter phase
Early discovery of issues reduces initial impact and significantly raises quality of corporate upgrade
Alignment with development process accelerates resolution of blocking issues
Stakeholder support prior to global deployment Identify and communicate compelling reasons for change
Reduction of mail template modifications speeds deployment Significant effort to reduce 90% of modifications to standard mail template
Spreading load of users upgrading evenly across infrastructure to reduce load on back-end services
Find a big stick New IBM internal password rules forced a client upgrade by a specific date
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Notes and Domino 8 early deployment Over 40,000 production end user mail files being served by Domino
8 servers
Over 25,000 production level end users using Notes 8 client code Intermediate milestones of 5,000, 10,000 and 15,000 users
Identified software defects and feature enhancements
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Notes and Domino 8 global deployment Targeting first half of 2008 for clients and mail servers; second half
of 2008 for application servers Aligns with annual IT funding and schedule demands
Leveraging early adopter experiences Quality code within specific environment Delivery and support mechanisms well known prior to deployment Planning completed in early adopter phase Focus is solely on execution
Business benefits: enhanced interface, integrated document editors, extensible open-client platform, improved end-user productivity
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IBM's experience as it relates to YOU IBM's broad internal deployment part of the development process
Improves quality of shipping code by augmenting test lab efforts with real-world production deployment in a large, complex enterprise
IBM adopting agile development methods Opportunity for you to engage directly with development Your feedback shapes the product Your early deployment validates the product in your environment
Widely adopted code translates to higher quality code for a broader set of environments
Call to action Work with your IBM representatives to become a member of the Design Partner
Program
Collaboration software at IBM Virtually brings together centralized and geographically dispersed
individuals and teams350,000 IBM employees; 40% mobile
Enables faster, more informed decision-making by bringing people together
Reduce the need for business travelSignificant cost savings
Sametime instant messaging ~400,000 Sametime users
Sametime Connect client, Notes with integrated instant messaging, Sametime Mobile, Sametime Links, BOTs
Extranet service – available to IBM employees as well as external customers and business partners
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Sametime Connect 7.5 early deployment Sametime Connect 7.5.x represents a major upgrade of the
product from the previous 7.0 release
Over 100,000 early Sametime Connect 7.5.x early adopters making it the most popular early deployment programs at IBM
Multiple client releases with incremental improvements based on end-user feedback
IBM employees have developed 30+ plug-ins to support innovation
Early deployment includes Sametime Mobile, Sametime Advanced and the Sametime Gateway
Early deployment continues with Sametime Connect 8.0
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Sametime Connect 7.5.1 global deployment World-wide production upgrade driven by management sponsored
communication completed in December, 2007
Software deployment via IBM Standard Software Installer and Eclipse update site
Progress is monitored via downloads, client signature via IBM Standard Asset Management Tool and client usage reports from the Sametime server
End users prompted for upgrade with increasing frequency until the upgrade is mandatory
Business benefits: Robust feature set, extensible Eclipse/Lotus Expeditor® platform, support for multiple client platforms (Windows, Linux, Mac, mobile)
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Sametime Connect 8.0 global deployment Currently in early deployment via the Technology Adoption
Program (TAP)Multiple client releases with incremental improvements based on
end-user feedback
Targeting first half of 2008 for global deployment (same as Notes 8)
Business benefits: improved client performance; improved plug-in management/packaging; Mac Leopard support
Sametime web conferencing 1.3 million participants, ~190,000 meetings
Browser client, Sametime Web Conferencing Enterprise Meeting Server (EMS) 7.5 production, 8.0 early deployment
Extranet service – available to IBM employees as well as external customers and business partners
Part of a suite of “e-meeting” services which includes webcasts, audio conferences, video conferences and Sametime® Unyte™
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Sametime web conferencing 7.5 early deployment Early deployment via the Technology Adoption Program (TAP)
Enhanced user interface, improved performance
Leverage out-of-box as much as possible
Multiple client releases with incremental improvements based on end-user feedback
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Web conferencing 7.5 production deployment World-wide production upgrade driven by management sponsored
communication
Server upgrade to 7.5 EMS in May, 2007Existing 3.1 meetings were migrated to new 7.5 infrastructure
Browser client - some users needed to upgrade their Java Virtual Machine (JVM)
Business benefits: enhanced user experience , improved application sharing and whiteboard performance and usability
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Lessons learned deploying Sametime at IBM Stakeholder support is critical
Deployment in production environment (IM) with a significant end-user populationDiscover and address key issues prior to production deploymentOverabundance of feedback from usersDifficulty getting users to upgrade to the latest code drop
Plug-ins support innovation but also increases testing and deployment complexity
Migrating from Sametime Web Conferencing EMS 3.1 to Sametime Web Conferencing EMS 7.5 introduced challenges Test environment didn't exactly match production Data migration challenges since it wasn't an in-place upgrade JVM client requirements
Quickr & Quickplace Production extranet Quickplace
7.0 service with plans to upgrade to Quickr 8 in 2008
~5,000 Places, ~100,000 users, 500GB of data
Custom PlaceType/Theme with ibm.com look and feel
Early deployment Quickr pilot via Technology Adoption Program
Business value: improved communications and collaboration, improved team efficiency, reduced e-mail
Lotus Connections usage at IBM
Communities Create, find and join communities of people who share a common interest or
expertise. IBM CommunityMap migration to Lotus Connections
Blogs - BlogCentral IBM Blog policy published in 2005. Employees have the ability to blog on the corporate intranet as well as on the web. ~1,500 IBM employees actively blog
Bookmarks - DogearSave, organize, share and discover bookmarks. 277,906 bookmarks, 697,356 tags and 5,836 users. One-third of bookmarks are intranet links and only 2.5% are private
ActivitiesOrganize, plan next steps, and collaborate with others to execute on your everyday deliverables. 20,076 unique activities, 136,664 entries, 48,729 users
Profiles - BluePagesHelps employees to quickly find the people they need. A subset of information is available on ibm.com to allow customers to find IBM employees
On Demand Workplace - w3 IBM's corporate intranet
Workforce enablement
Connect with subject matter experts
Built on IBM's WebSphere Portal, DB2, Tivoli Access Manager, Secureway Directory Server & Omnifind
8,000 concurrent users, ~115 million page hits per week
Forums Threaded discussions on a
multitude of topics
115,000 registered users, 202,000 posts, 14,300 unique authors from 85 countries, 1,200 forums, 35-40 new forums a month, Web client authors outnumber NNTP client authors 2:1
Key component of IBM’s employee-focused help initiatives. Reduces help desk calls and improves customer satisfaction. Leverages employees expertise.
Wikis Available on ibm.com
(e.g. DeveloperWorks) as well as inside the IBM corporate firewall (WikiCentral)
Intranet: 179,652 readers, 25,213 unique authors, 12,182 wiki instances, 194,472 pages
Collaboration Central
Collaboration advisor
IBM IT Help Central
Summary Share IBM internal experience with Lotus Software
We don't just sell the software we USE it to run our business
How the development and IBM CIO partnership benefits YOU as well as IBM IBM's broad internal deployment part of the development process Improves quality of shipping code by augmenting test lab efforts with real-world
production deployment in a large, complex enterprise Opportunity for you to engage directly with development - your feedback shapes
the product Your early deployment validates the product in your environment Widely adopted code translates to higher quality code for a broader set of
environments
Call to action Work with your IBM representatives to become a member of the Design Partner
Program, Global Customer Partnership Council, participate in public betas (forums, wikis)
IBM can assist with YOUR deployment A pre-integrated suite of base implementation services designed to
accelerate deployment
Services include: installation, integration, training, documentation, ongoing support
Services are delivered by an experienced team of IBM professionals, available worldwide
Patti FietteIBM Global Technology Services
(919) [email protected]
Or, IBM can host YOUR deployment IBM Applications on Demand (AoD) for Lotus
Service simplifies hosting and management Lotus collaboration suite: Domino, Sametime and Quickr Alternative to internal implementation and support
Pay-as-you-go application management and hosting services: Reduces TCO and up front implementation costs Removes operational staffing needs Eliminates the complexity of IT and compliance Improves budgeting and planning
David [email protected]
Business Partner Sales and Marketing CafeDolphin Pacific Hall C
Links Technology Adoption Program Redbook
http://www.redbooks.ibm.com/redpieces/abstracts/redp4374.html?Open
Notes and Domino 8 deployment Redbook http://www.redbooks.ibm.com/abstracts/sg247506.html
IBM's Blog Policy http://www.ibm.com/blogs/zz/en/guidelines.html
IBM's Blog Roll – list of IBM employees that blog on the web http://www.ibm.com/blogs/zz/en/index.html My Blog: http://www.chrispepin.com
Questions?
Please remember to complete your evaluation forms
Thank you!
[email protected][email protected]
Chris and John are available this weekDeployments, Performance and Interoperability Lab
located in the Dolphin, Europa 3 & 4Feel free to drop by!
Where is the lab?
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