icts service desk info

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Page 1: Icts Service Desk Info
Page 2: Icts Service Desk Info

♦No more entering service tickets! ♦Speak with live, highly trained service desk professionals who will help you with your problem.♦You can track your service desk tickets online!♦Access the Knowledge Base for possible solutions to your problem.

Page 3: Icts Service Desk Info

Information, Communication, Technology Services Desktop Support (i.e., computers, laptops, printers) Hardware and Software Orders IEP Online Email Setup & Password eForms Microsoft Office Support User Password

Page 4: Icts Service Desk Info
Page 5: Icts Service Desk Info

Richmond Public Schools“The Capital Choice in Education”

John D. DoeEmployee ID #: 123456

Page 6: Icts Service Desk Info
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Page 8: Icts Service Desk Info

•Have employee ID # ready•Have RPS Tag # ready•Be able to describe the problem•Call:

780-7880 Option “1”•Check service status in your email from footprints “service desk”

Page 9: Icts Service Desk Info