ict policy planning and implementation issues
DESCRIPTION
ICT planning levels; Planning lifecycle; ICT maturity & plan characteristics; LAN installation vs internet access?; Cooperation models?; What should be in an IPP?; ICT budget; Efficient ICT useTRANSCRIPT
ICT Policy Planning and Implementation Issues
author: Eric Kluijfhout, [email protected]
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Koforidua, Ghana, March 2008
ICT Policy Planning and Implementation Issues
Dr Eric Kluijfhout
NPT/GHA Polytechnics project
Koforidua, Ghana, March 17-20, 2008
Outline
• ICT planning levels • Planning lifecycle• ICT maturity & plan characteristics• Issues:
1. LAN installation vs internet access?
2. Cooperation models?
3. What should be in an IPP?
4. ICT budget
5. Efficient ICT use
Levels in ICT policy planning
National social and economic policy
ICT policyHE policy
ICT for Higher Education sector policy
inform
inform inform
guide
guide guide
Inst. ICT Policy Plan Inst. ICT Policy PlanInst. ICT Policy Plan
ICT Master Plan
Project plan Project plan Project plan
Institutional ICT planning lifecycle
Inst. ICT Policy Plan
ICT Master Plan
Project plan Project plan Project plan
ICT operationseval
uati
on
implementation
ICT maturity and ICT planningcosts
time
awareness expansion consolidation integration innovation
NUST
Bond
Makerere
Monash
Oxford
RMITQueenslandTasmania
VU
Issue 1: internet vs LANs
Internet
router
router
router
Internet cafe
Polytechnic 2
router
modem
HomeMoE
Polytechnic 1
ISP-1
router
Issue 2: cooperation
• Possible areas for cooperation:– Infrastructure/bandwidth– System acquisition– Policy Plan development– ICT staff remuneration– ……………………
Cooperation/coordination models• Bilateral
– Formal– Informal
• Regional– Within sector– Between sectors
• National– Within/between sectors– Membership/professional/authority model
• International– Open source/open content– Infrastructure
Issue 3: content of an IPP
Processes
Applications/Software services
Technical infrastructure
Wireless LAN
Internet
AccountingStudent Services
lecturer
student student
student
HRM
Facility management
Library
The ICT building
Tec
hnic
al
infr
astr
uctu
re
Kno
wle
dge
infr
astr
uctu
re
Org
aniz
atio
nal
infr
astr
uctu
reICT infrastructure platform
HRM
mailSIS
LIS
FISApplications platform
Plan process
• Aiming for the next maturity level?
• Scope/level of the plan
• What life cycle?
• Who are your main stakeholders?
• Consult, participate, or inform?
ICT budgeting• ICT cost categories
– Central infrastructure– Internet access– Applications
• For teaching & learning• For research & library• For admin & management• For office automation
– Computer centre– User support– Continuous staff development & innovation (sandpit)
• Don’t forget about maintenance & depreciation
Efficient ICT use• One failed ICT project needs 10 successful ones to
compensate • Some widespread pitfalls:
– Internet: bandwidth totally consumed by yahoo and hotmail
– ARIS: converting complete and reliable student files; complex processes involving Registry, Bursary, Schools
– LIS: retrospective conversion; competition with www
– HRM: no job structure and job profiles; ‘salaries’ in between the Registrar’s Office and the Bursar’s Office
– FIS: loss of ‘flexibility’ by management and accountants; duplicate computerised and manual system
