ICT Indicators in the Arab Region

Khalil ABURIZIKITU Regional Officer for Human Resources

Development for the Arab Region khalil.aburizik@itu.int

Capacity-building Workshop on Information Society Measurements:

Core Indicators, Statistics, and Data CollectionBeirut 7-10 June 2005

ARO Databases http://ituarabic.org/databases106.asp

ARO Databases Cont. www.ituarabic.org/databases106.asp

Interactive Features

View, and update yourself using authorized ID and Password or,

fill in a forms available in each page or, simply send us an email.

Telecom Indicators http://www.ituarabic.org/teleindicators.asp

Growth of fixed telephone lines in the Arab Region 1995 - 2004

Number off fixed lines

11,793,48812,932,797

14,226,08215,943,721

18,036,81019,822,300

21,805,35423,142,739

27,534,315

31,211,000

0

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000

1995199619971998199920002001200220032004

years

fixed linesyear

Est.

Basic ICT Indicators

Growth of number of Internet Users in the Arab Region 1995 - 2004

Internet Users

37,10391,521331,204674,6661,588,550

3,150,2174,715,334

11,442,000

16,181,000

24,575,000

0

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

1995199619971998199920002001200220032004years

Internet usersyear

Est.

Growth of Mobile telephone subs in the Arab Region 1995 - 2004

Mobile subscribers

522,111935,0891,663,3732,628,5494,225,627

9,126,412

16,622,125

27,265,000

36,482,000

48,664,000

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

1995199619971998199920002001200220032004years

Mobile linesyearPentration

Est.

Growth of mobile versus fixed line in selected countries

Saudi Arabia

0

1000000

2000000

3000000

4000000

5000000

6000000

7000000

8000000

9000000

10000000

20002001200220032004

Cell Lines Fixed linesyear

Growth of mobile versus fixed line in selected countries

Jordan

388000

745000

866000

1325000

1630000

620000660000680000

622000618000

200020012002200320040

200000

400000

600000

800000

1000000

1200000

1400000

1600000

1800000

20002001200220032004years

Cell Lines Fixed linesyear

Growth of mobile versus fixed line in selected countries

Egypt

2236000

2793000

4500000

6068000

7560000

5820000

6650000

7750000

91000009500000

200020012002200320040

1000000

2000000

3000000

4000000

5000000

6000000

7000000

8000000

9000000

10000000

20002001200220032004years

Cell Lines Fixed linesyear

Growth of mobile versus fixed line in selected countries

Moroco

0

1000000

2000000

3000000

4000000

5000000

6000000

7000000

8000000

9000000

10000000

20002001200220032004years

Cell Lines Fixed linesyear

Telecom Indicators Forms

 PopulationGDPMain Telephone Lines (ML)Cellular Subscribers

Information Technology

TotalDensityTotalPer capita USD

TotalPer 100 inhab

Per 100

households

FaultsML per

empl

TotalPer 100

inhab

ISDNDSLHosts Total

UserUserper

10,000 inhab

CountryMPer sq.km

B USD

Kper 100 ML per

year

kSub K

Sub K

K

M Million B Billion K Thousands

The forms below were designed to serve in collecting data for updating the Arab Book: Telecommunication Strategies in the Arab Region

Regulatory framework

Level of competition

Local Servic

esLong

DistanceInt’

lXDS

LWLL

Leased

Lines

Data

VSAT

Mobile

Paging

Cable TV

FSS

MSS

GMPCS

IMT 2000

ISP

Anlg. Digit.

Regulatory Framework Form

Local Services

Long Distance

Int’l

XDSL

WLL

Leased Lines

Data

VSAT

Mobile

PagingCable TV

FSS

MSS

GMPCS

IMT 2000ISP

Analogue.

Digit

.

Services subject to licensing

ICT Tablewww.ituarabic.org/arabbook/2004/Indicatros.pdf

 PopulationGDPMain Telephone Lines (ML)Cellular Subscribers

Information Technology

TotalDensity

TotalPer cap USD

TotalPer 100 inhab

Per 100

households

Faults

ML per

employee

TotalPer 100 inhab

ISDNDSLHost Total

UserUsers per

10,000inhab CountryMPer

sq.km

B USD

Kper 100 ML per year

kSubs K

SubsK

Algeria32.613.92

81.92

2439.7

39.2

423.532000

4882.4

14.97

75100000

660,000

1.546

Bahrain 0.719887.603

11683

186.3

26.3

1.72.487.7

544.2

76.65

52  1522140

Comoros0.683630.2382

13.21.66

 84.8

3920.25

  11562.58

Djibouti0.63290.5846

9.51.42

4.29818233.44

  6706.597.31

B: Billion M: Million K: Thousands

ICT Table cont’dEgypt (Jan 2005)

67.367105.5

1583

9500

12540.1146

7560

7.518197

 4203

40004000

Iraq24.24

55  6752.78

2.86  1630

6.72  550 

Jordan 5.4861.3

11.2

2103

61811.6

679.99

202.76

1600

303200 2400

6131150

Kuwait 2.318.3

32.4

17990

460.2

25.5

20027100

329.1

14.816 330045.3

Lebanon3,727

356

1761

4800

600165531124

81322500 7000

5501475

Libya5.47334.8

6271

75013.56

50.6 321001.81  67000

160289.33

Mauritania

2.72.60.96

336

18.9

0.72

3.78128

29.64

12.1

0.46- 70072.3272.81

Morocco 30,088

NDNDND1127

4,06

20,26

 ND7332

24,37

12621

  800265,9

Oman 2,331.14

7.520.23

8767

236.18

10.13

7219.3

113

593.94

25.51,012 30051,769

222

Qatar 7444519.42919125.7

25013.9

112

490.33

65.9115110652

1165

2210

Saudi Arabia 22.69681.9

68,48

03,69

516.392973349,1764040319,70

07,06

71500803

Somalia91.382.4752758360.66 170.01200 20.20.21

Sudan 34512

13.77

13376.7

1368

3.97

0.6117473.4

1050

3.041004501102.91

Syria 17.996.7201153

2658

15650.5117

2346

13558460025800

447

Tunisia 9.8962.928.782

2949.6

1163

11.77

46.720130

1899

6.1130 350630

637

United Arab Emirates

3.750.024

79.821280

113.29

 27 2972

79.26

24.81

  1373

3661.9

Yemen 17.49

925.7348291.4

1.67

5.6 53270.15  28105.72

Palestine 3.6591.4

4.71284

31694760164

2658.5975 55110

305

Last Update Dec 2004 Last Update Dec 2003 Last Update Dec 2002

Our experience with data collecting

36% answer in month from demanding the data 18% answer after the reminder ML per employee, Faults per 100 ML per year and DSL subscribers are least

to be answered K (000), M(000000) and B(00000000) are sometimes confusing Many administration suddenly complain that their data is not up to date just

when they need that Companies are reluctant to release their number of actual subscribers We have focal points and official contacts. Operators and regulators do not follow the ITU forms, definitions or that info is

restricted

Areas covered in the 50 Telecom Indicators

Telephone Network Other services Quality of Service Traffic Tariffs Revenue Staff Investment

NOT YET coveredin the Arab Region Office statistics

What is your priorities? Who will do it? What kind of data bases ?

Telephone network

Telephone main lines in operation Total capacity of local public switching exchanges Main lines connected to digital exchanges Main lines which are for residential use Main lines in urban areas Public pay phones Telephone main lines in operation Number of localities with telephone service

Other services-> Mobile services

Number of telex subscribers Cellular mobile telephone subscribers Radio pager subscribers Leased circuits Public data network subscribers Videotex subscribers ISDN subscribers Digital cellular mobile telephone mobile subscribers Mobile data subscribers Population coverage of mobile network

Other services-> Data services

Number of telex subscribers Radio pager subscribers Leased circuits Public data network subscribers Internet subscribers Internet users Community access centers / terminals centers Wireless Local Area Networks (WLAN) Subscribers, Number of Hotspots

Quality of Service

Waiting list for main lines Percentage of telephone service faults cleared by next working day Percentage of calls which fail Telephone main line faults Percentage of calls for operator service answered within 15 seconds Complaints per 1000 bills Customer satisfaction rate

Traffic

Local telephone traffic National telephone traffic International telephone traffic National telegrams International outgoing telegrams National telex traffic International outgoing telex traffic Dial-up Internet traffic Fixed to mobile traffic Mobile traffic International Internet bandwidth

Tariffs

Telephone service installation charge Telephone service monthly subscription charge National call charges International call charges Mobile communications charges Leased line charges Packet-switched data communications network charges Local telephone service Internet tariffs

Staff Total full-time staff in telecommunication services Total full-time staff in telecommunication services

Revenue Total revenues from all telecommunication services of which: Revenues from telephone service Revenues from telegrams and telex services Revenues from other data/text services Revenue from leased lines Revenue from mobile communications services Other revenues

Costs->Value-added

Total expenditure for telecommunication services of which: Operational expenses Net interest payments/receipts Taxes Depreciation Other expenditures Value-added Salaries Interest on loans Dividends Retained profit

Investment

Total annual investment in telecommunications, including land and buildings Total annual investment in telecommunications, excluding land and buildings

1. Annual investment in research and development2. Annual investment in telephone switching equipment

Total annual investmenta) Foreignb) Mobilec) Fixed