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  • Ed iti

    on 2

    01 8/

    20 19

    ICT & BPO Sector Overview

    Republic of Moldova

  • ICT & BPO 2017/2018

    Free Trade Agreements signed with 43 countries, including:

    • DCFTA (Deep and Comprehensive Free Trade Area with European Union) — 500 million population; • FTA with CIS countries (Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Russia, Tajikistan, Uzbekistan) — 250 million population; • FTA with Turkey — 80 million population; • CEFTA Central European Free Trade Agreement (Moldova, Macedonia, Albania, Serbia, Montenegro, Bosnia and Herzegovina and UNMIK (Kosovo) — 30 million population; • GUAM Organization for Democracy and Economic Development (Georgia, Ukraine, Azerbaijan, and Moldova) — 60 million population.

    880 million Customers duty-free market

    Name:

    Republic of Moldova 44 0.2Doing Business2018 Rank

    6.5%Inflation rate, 2017

    40.5%Employment rate, 2017

    €4,717GDP per capita at PPP, 2016

    Average monthly wage in IT (net), 2017

    €950/month

    1,100 IT companies with at least

    10,000 employees

    Number of students

    75,000

    Chisinau international airport (KIV)

    350 summer flights/week

    IT Full load (labor cost), 2017

    €5.6–18.3/hour

    Co-working spaces

    10+ existing & in costruction

    Yearly pipeline

    2,000 graduates in ICT

    related fields

    Modern office stock

    350,000+ sq. m in over 100 buildings

    €6.01GDP current prices, 2016 billion

    Capital:

    Chisinau ca. 814,000

    Population:

    3.55 million

    Area:

    33,846 km2

    Language:

    Romanian (official)

    Other spoken languages:

    Currency MDL:

    1 EUR = 19.5 MDL September, 2018

    KEY FACTS

  • Contents Information and Communication Technology (ICT) .................................................................4

    Top Reasons to invest and outsource in R. of Moldova .................................................4 Mapping of the educational system in ICT .....................................................................8

    Education system in Republic of Moldova ...................................................................10

    The Informational Technology Park ..............................................................................13

    Operating costs and taxes ............................................................................................15

    Digital Moldova 2020 strategy ......................................................................................17 Telecommunications .............................................................................................................18 Telephony .....................................................................................................................19 Internet .........................................................................................................................20 Business partners ........................................................................................................22 Intellectual property rights protection ..........................................................................22 Business Process Outsourcing (BPO) in Moldova ................................................................23 Nearshoring as alternative to offshoring ......................................................................23 Servicing new markets .................................................................................................23 Top reasons to invest in Moldova BPO ........................................................................24 Education .....................................................................................................................24 Languages ....................................................................................................................25 Operating costs and taxes ............................................................................................27

    Co-working spaces ...............................................................................................................28 Success stories ......................................................................................................................30 Testimonials ..........................................................................................................................34

  • 4

    ChisinauBucharest Istanbul / Kiev

    3h 2h 1h 1h 2h / 3h

    MoscowVienna / FrankfurtLondon

    According to Global Passport Power, Moldovan passport is ranked 47 by its total visa-free score.

  • 5

    Photo credit: ATIC Photo credit: Generator Hub

  • 6

    Business start-up in Moldova

    The Republic of Moldova is ranked

    44 out of 190 countries in the Doing Business

    2018 ranking

    It takes 4 procedures and 1 day

    to register a business in Moldova.

    22

    23

    32

    52

    64

    95

    120

    Starting a business, DB Ranking 2018

    Macedonia, FYR

    Moldova

    Serbia

    Ukraine

    Romania

    Bulgaria

    Poland

    20

    64

    67

    Registering property, DB Ranking 2018

    Moldova

    Ukraine

    38

    45

    48

    57

    Poland

    Romania

    Macedonia, FYR

    Serbia

    Bulgaria

    12

    20

    29

    29

    42

    42

    55

    Getting credit, DB Ranking 2018

    Macedonia, FYR

    Romania

    Poland

    Ukraine

    Moldova

    Bulgaria

    Serbia

    29

    32

    42

    43

    51

    82

    90

    Paying taxes, DB Ranking 2018

    Macedonia, FYR

    Moldova

    Romania

    Ukraine

    Poland

    Serbia

    Bulgaria

    17

    35

    40

    55

    60

    62

    82

    Enforcing contracts, DB Ranking 2018

    Romania

    Macedonia, FYR

    Bulgaria

    Poland

    Serbia

    Moldova

    Ukraine

  • 7

    ICT Sector

    IT (including HW/ SW, IT Services & Products and BPO)

    Core IT Services & Products

    Telecommunication

    Source: Invest in Moldova

    employees23,000

    employees 14,500

    employees 8,500

    employees 10,000

  • 8

    Higer Education Institutions (universities)

    Automation and Informatics

    Computers

    Electronics

    Informational Security

    Optoelectronic Systems

    Informational Technology

    Teleradio Communications

    Mounting radioelectronic devices

    Computer operator

    Operator for telecommunication

    Operator for technical support

    Radiomechanic to repair

    Electronic radio appliances

    Radioelectronic systems

    Telecommunications

    Automation and Informatics

    Computers

    Informatics

    Informatics

    Applied Informatics

    Computer Management

    Math

    Applied Math

    Cybernetics and Economic Informatics

    UNIVERSITIES Engineering and engineering activities

    SECONDARY VOCATIONAL INSTITUTIONS

    POST SECONDARY VOCATIONAL INSTITUTIONS Electronics and Communications

    Exact Sciences

    Economics Sciences

    LEGEND

    Secondary Vocational Institutions (vocational schools) Post Secondary Vocational Institutions (colleges)

    Informatics

    Informational Systems and Computers

    Mapping of the educational system in ICT

  • 9

    Photo credit: ATIC Photo credit: Best4ugroup

  • 10

  • 11

    90

    100

    80

    70

    60

    50

    40

    30

    20

    2011

    IT Service Exports, mln. USD Share of Services

    2013 20152012 2014 2016 2017

    %

    10

    9

    8

    7

    6

    5

    4

    11

    5.6

    47.8

    55.8

    61.5

    71.0 70.0 79.2

    116

    6.1 6.2

    7.3

    8.5

    8.9

    10

  • 12

    59th

    71st

    65th

    46th

    out of 175

    out of 139

    out of 193

    out of 128

    ICT Development Index

    Network Readiness Index

    e-Government Readiness Index

    The Global Innovation Index

    Photo credit: MCP

    Photo credit: MCP

  • 13

    IT Virtual Park incentives The Information Technology Park is an organizational structure, whose residents carry out activities governed by Art. 8 of the Law no. 77 on IT Parks. The purpose of the law is to boost the growth of the information technology industry, create new jobs and attract local and foreign investment.

    One of the facilities, granted by the state to the residents of IT parks, is the application of a single tax of 7% on the sales revenue.

    The main benefit for companies registered as residents of IT parks is the simplification and reduction of taxation. A unique tax of 7% from the turnover is replacing CIT (corporate income tax), PIT (personal income tax), social security and medical in

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