ICT (Information, Communication, Technology)

& Change Management

Sajjad HaiderDepartment of AnthropologyQuaid-i-Azam University, Islamabadsajjadhaider786@gmail.com

Founder coach/ Mentor

#UrgingPeopleToExcel Motivate : Mobilize : Mentor

Note

• The images and a few concepts have been acquired from free online resources. All credit goes to the concerned (anonymous)owners or producers of these contents. Their contributions are appreciated and acknowledged.

• This presentation is just an outline of the topic under discussion and sequence of ideas are subject to the trainer’s comfort. Definitions and other data is for general understanding only. Please verify all the references prior to citation in any research work.

Understandi

ng Chang

e

AdditionModification

Removal

Change can be abrupt , gradual, systematic, expected , manual or

technology supported

ICT and Change Management

• All changes to configurations, systems, applications or equipment that could potentially affect the work of more than one person should follow the appropriate ICT change management procedures to minimize adverse impacts of those changes to business operations and the users of ICT Services.

• Source: Internet

Activities for the Procedures of Change Management in Organizations

All change management procedures should include the following activities:· Change Initiation Changes should be initiated by an authorized person and contain enough information to evaluate the business benefits and

the risks associated with the change.· Change Classification Each change should be classified according to the category of change requested and the urgency of the request. This will be

used to determine the procedures that are to be followed.· Change Evaluation The evaluation will take into consideration: the feasibility; human and physical resource requirements and costs; impact on

the services provided to internal and external customers during the change; impact on services provided following the change; information security and risks.

· Change Authorization A designated manager for the functional area should authorize the change based on the recommendation of the evaluation.· Scheduling of Change The change should be scheduled at a time that will minimize disruption to services given the urgency of the request.

Notification on the time, duration and services that could potentially be affected should be sent to all customers potentially affected by the change.

· Build and test of change (including roll-back plan) The roll-back plan should be developed and implemented before the change is carried out. Where required by the

procedures the change should be tested successfully in a test environment before the change is implemented.· Change implementation The change should be made at the scheduled time and customers should be notified on the results of the change once

complete.· Review and Closure All changes should be reviewed once complete to ensure that the objectives have been met and any lessons learnt have

been documented. Source: Internet

Understanding ICT and Change in context of Globalization

Interactive discussions • Information • Communication• Technology• Globalization• Engines of Globalization• Phases of Globalization • Hyper-Globalization• Social and cultural Changes • Adaptation • Digitalization and the New Digital World• Digital Literacy and Digital Divide • ICT4D• E-governance and Mob-governance

Definition of Globalization

• Contemporary globalization is the increasing flow of trade, finance, culture, ideas and people brought about by the sophisticated technology of communications and travel by the worldwide spread of neo-liberal capitalism and it is the local and regional adaptations to and resistances against these flows.

• Lewellen, T. C. (2002). The Anthropology of Globalization: Culture Anthropology Enters the 21st Century. Westport: Bergin & Garvey.(p.8)

Hyper-globalization

• Increasing influence of the ICT in everyday life of an individual complements the thesis of Hyper-globalization that says the world is experiencing something entirely new, fundamentally different than anything that has gone before, which will ultimately transform the nature of human life on earth in very radical ways.

• Lewellen, T. C. (2002). The Anthropology of Globalization: Culture Anthropology Enters the 21st Century. Westport: Bergin & Garvey.(p.10)

Dawn of New Media Society

• According to Carlsson (2010), we have witnessed the dawning of a new media society with new patterns of communication. Our perceptions of time and space, and the bounds between private and public have changed. Definition of knowledge and information are being revised. Concepts of personal integrity are changing. Carlsson, U. (2010). Children and Youth in The Digital Media Culture: From Nordic Horizon. (U. Carlsson, Ed.) Goteborg: Nordicom, University of Gothenburg.

Towards E + Mob-governance

• Physical Resources [infrastructure and hardware]• Digital Resources [Software / Programs/ Apps.]• Human Resources [Digital Literacy and Mentoring]• Social Resources[Organization culture, adaptation and Lifelong learning]

Interactive Discussions • Everybody is invited to share perspectives and understandings on the

subjects under discussion.

About Me.

• My name is Sajjad Haider and I am an anthropologist by profession and by

training . I did M. Phil and M. Sc in anthropology from Quaid-i-Azam

University, Islamabad. For about a decade I am into

#UrgingPeopleToExcel by motivating, mobilizing and mentoring

people through internet. Please google the phrase

“ Urging People To Excel” to reach me.(June 2014-Islamabad)