MANAGEMENT

INFORMATION SYSTEM

A DETAILED STUDY ON MIS OF ICICI BANK

By: AJAY EKKA

SONAL. E. TIRKEY

ASHISH SAHAY

ANNESSA CHAKARBORTY

ADITI KUMARI

ARVIND DAS

A management information system (MIS) is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solve business problems such as costing a product, service or a business-wide strategy.

The ICICI Bank Corporate System provides detailed information (MIS) which can help in: controlling expenses. Provide Info. About Daily Cash Flows.It gives the management and its employees a complete expense tracking mechanism. Reduces working capital requirement. Report package provides both summaries and itemizations of charges and payments. Streamline expense controlAnalyze spending patternsForecast future spending

AREA1. SYSTEM DESIGN2. DATA BASE3. DATA COMMUNICATION4. APPLICATION PROGRAMMING

CHARACTERISTICS

1. PRIMARY TOOLS2. TEAM SKILLS3. COMMUNICATION SKILLS4. CUSTOMER CONTACTS5. PROBLEM SOLVING6. INTERFACE WITH COMPUTER SCIENCE

Introduction

ICICI Bank( Industrial Credit and Investment Corporation of India) is India's second-largest bank with total assets of Rs. 536795 cr. ( $ 3408 billion.) (at March 31, 2013 and profit after tax Rs. 8325 cr. (US$ 1.5 billion) for the year ended March 31, 2013.

The Bank has a network of 3,100 branches and 10,481 ATMs in India, and has a presence in 19 countries, including India.

ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialized subsidiaries in the areas of investment banking, life and non-life insurance, venture capital and asset management.

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India

History

ICICI was formed in 1955 at the initiative of the World Bank, the

Government of India and representatives of Indian industry.

ICICI Bank was originally promoted in 1994 by ICICI Limited.

ICICI's shareholding in ICICI Bank was reduced to 46% through a

public offering of shares in India in fiscal 1998.

Board of Directors

Mr.K.V. Kamath, Chairman

Ms. Chanda D. Kochhar, M.D and C.E.O

Mr. N.S Kannan,Executive Director and C.F.O

Objective of ICICI Bank

To create a development financial institution for

providing medium-term and long-term project

financing to Indian businesses.

Services Provided by ICICI Bank

In the 1990s, ICICI transformed its business from a development financial institution offering only project finance to a diversified financial services group offering a wide variety of products and services.DepositsLoansInvestmentsCredit and Debit CardsInsuranceOnline Services

Deposits

Savings Account

Fixed Deposit

Life Plus Senior Citizen Services

Young Stars Savings Account

Special Savings Account

Loans

Home Loans

Personal Loans

Car Loans

Commercial vehicle Loans

Farm Equipment Loans

Business Installment Loans

Cards

Credit Card

Debit Card

Travel Card

Prepaid Cards

Corporate Cards

Online Services

BILL PAYMENT

FUNDS TRANSFER

TICKET BOOKING

SHARE TRADING

PREPAID MOBILE RECHARGE

SHOPPING

ONLINE TAX PAYMENT.

• Retail Banking Group

• Wholesale Banking Group

• International Banking Group

• Global Markets Group

• Corporate Centre

• Human Resources Management Group

• Global Operations and Middle Office Groups

• Customer Services Group

• Information Technology Group

• Global Infrastructure & Administration Group

The organization is structured

into the following principal groups

ICICI & MIS

INVESTMENTS IN SOFTWARE AND

OTHER PACKAGES

MOVEMENT IN SOFTWARE AQUIRED 31-Mar-12 31- Mar-13

At cost at March 31 of preceding year 6.91 5.63

Additions during the year 1.37 1.33

Deductions during the year 0.26 0.055

Depreciation/amortization to date 5.25 4.39

Net block 2.76 2.52

Amount in Billions.

DEPRECIATION

ATMS : 12.5 %

FURNITURE : 15 %

COMPUTERS : 33.33 %

SOFTWARE AND SYS.DEVELOPMENT : 25 %

HIERARCHY LEVELS

TYPES OF INFORMATION SYSTEMS

APEX LEVEL

FUNCTIONAL LEVEL

OPERATIONAL LEVEL

EIS & DSS

MIS

TPS

MIS IN FINANCE

MONTHLY ACCOUNTS OF TRANASCTIONS

CASH FLOW

SOURCES& USES OF FUNDS

LEDGER & JOURNAL

MONTHLY RETURN AND STATEMENT PROCESSING

TRIAL BALANCE& BALANCE SHEET

PAY ROLE ACCOUNTING

•Gnu Cash· Home Bank· Turbo CASH

•Microsoft Office Accounting Express

•Banana accounting· Flex Account

•Microsoft Dynamics AX

•Microsoft Dynamics NAV

•Microsoft Dynamics SL

•Microsoft Office Accounting Professional

•Microsoft Small Business Financials

Softwares used in AIS

INFORMATION SYSTEMS IN ICICI BANK

Finacle core banking solution is a comprehensive, integrated yet

modular business solution that effectively addresses the

strategic and day-to-day challenges faced by banks. It is highly

parameterizable providing that much-needed flexibility to

innovate and adapt to a dynamic environment.

Core Banking

CRM

e - Banking

Mobile Banking

Wealth Management

Alerts

Advisor

Finacle ICore

Differentiated Product Spread

Agile Operations

Robust Cross-sell Framework

Increased Operational Efficiencies and

Productivity

Benefits Of Finacle I Core:

FINNONE

By Nucleus Software.

Oracle Platform

Loan Origination System

Finnone™ LOS automates and manages the complete application

processing flow of any retail finance instrument, be it auto loans,

personal loans, home loans etc.

To summarize, the LOS is an effective tool to enable retail finance

organizations to bring the best out of their loan approval processing

mechanism and compliment effectively their existing lending systems

by serving as an open standard, scalable, high-volume transaction

system.

Staffware Process Suite

Business Process Management Software.

Streamline and manage all document exchange flows.

Eg. Including account opening at its retail banking business

and trade finance at its corporate banking division.

Integrated With Finacle Core.

Enterprise-wide workflow support for other areas within the

bank like for ICICI prudential

ICICIdirect.com

ICICIdirect.com is a part of ICICI Securities and offers retail trading and investment services. Asp technology

RisKompass

Developed By: Pyxis Systems

Software solution for financial derivatives risk management

Wincor Nixdorf's ProView

Remotely monitors the ICICI Bank ATM network spread across vast

geography of the country.

Real-time access to status updates on the operating state of each device

down to the component level.

Enhance capabilities to perform remote diagnostics and carry out repairs via

electronic access from a central location

Result in better uptimes and minimize site visits by technicians.

Card Tech. Limited

NetBackup

By Symantec

Heterogeneous data protection

Centralized management

Fast, granular recovery of data from applications

Highly scalable, Effective disaster recovery,

Comprehensive data security

CTL's PRIME 3.0 card and merchant management systemSecure & High Volume Transaction ProcessingFRAUDGUARD to detect suspicious transactions Integrated Cards with Web and other Enterprise applications

•Gnu Cash· Home Bank· Turbo CASH

•Microsoft Office Accounting Express

•Banana accounting· Flex Account

•Microsoft Dynamics AX

•Microsoft Dynamics NAV

Softwares used in AIS

Databases Used in ICICI Bank:

•Oracle 10g and 11g,

• Microsoft SQL Server

• Sybase Adaptive Server Enterprise

Servers Used In ICICI Bank:-

Sun Fire 15K, E6900, E2900, E6500, V1280, V880 etc.

IBM p570, p550, and p520 servers running IBM AIX

Dell Power Edge, IBM series, Pro Reliant

Storage Platform:-

IBM TotalStorage DS4800 disk array

HP StorageWorks XP12000 disk array

Hitachi Thunder V9580 Storage System

HP StorageWorks Virtual Array 7410

•ICICI Messenger: This software was developed internally in 2006

to provide secure instant messaging for internal users

•FTP server: An open source FTP server application has been

customized to meet the requirements of the bank

•Network printers: Unnecessary protocols are disabled

•Data security: Encryption software has been loaded on desktops,

servers and laptops

Misc. Systems.

CRM

Customer Relationship Management Term applied to processes implemented by a company to

handle its contact with its customers.

CRM is a software based approach to handling

customer relationship

store information of current and prospective customers.

CRM as business strategy

CRM as business strategy

Three key phases

Customer acquisition

Customer retention

Customer extension

Three contextual factors

Marketing orientation

Value creation

Innovative IT

Benefits Of Using Information System

Centralized Processing Units

Electronic Straight through Processing

Data Warehousing

CRM

Innovative Technology Application

Derived Economies Of Scale

Reduced Transaction Cost

Improve Cost Efficiency, Cross Sell

Provide New Or Superior Products

CONCLUSION

Metadata-driven visibility for improved job monitoring

Development of data integration expertise for internal

IT personnel

A foundation for real-time warehousing and cross-

enterprise data integration

SPECIAL THANKS TO

QAMAR MAKRANEY - Manager IT ( UP EAST )

DEEPAK MISHRA – PROCESS MANAGER ( BIHAR & JHARKHAND)

Ms. SAMANTHA DSOUZA . Zonal Manager ( IMOBILE SERVICE )

Ms. Rekha Arya - Manager (Services) ( FINACLE ICORE)

VISHAL MEHROTRA ( MANAGER ) HRIS SYSTEMS

VISHAL KARTIK ( ASST. MANAGER) (Collection legal Systems)

Ms. SARA SAMANTHA BROWNE ( ZM ) ( CENTRAL INFORMATION SYSTEMS)