icann 50: user workshop for gdd portal
DESCRIPTION
Presented GDD Portal Overview and Status; provided forum for Registry users to share their experience; discuss and gather suggestions for improvements and enhancements.TRANSCRIPT
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User Workshop for GDD Portal
25 June 2014
Dennis Chang, GDD Services Program Director Liane Champagne, Senior Product Manager
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Agenda
• Part 1 - GDD Portal Presentation o Overview
o Outlook
o Questions & Suggestions
• Part 2 - Share Your IDEAS Workshop
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GDD Portal Overview
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GDD Portal Overview
• Created to facilitate a centralized location for Registry Operators and others to work with ICANN
• Launched in March 2014
• Currently available to New gTLD Registry Operators after executing Registry Agreement o 143 total users representing 440 TLDs
• Current features include: o Online form to submit contact and onboarding information
o Single user experience for multiple TLDs
o Case submission and tracking
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GDD Portal Overview
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GDD Portal Work Items per TLDs
• Registry Contact Information
• Registry Public Contact Information
• Registry ONBIR
• Registry TLD Start Information
• New Cases
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GDD Portal Guide and Demonstration
• ICANN Global Domain Division (GDD) Portal Guidance document available from the GDD Portal
• Demonstration and instructions available at the GDD Portal booth
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GDD Portal Outlook
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User Group
Interviews
Beta Test
• GDD Portal User Group o Meets regularly to provide feedback on
new enhancement concepts and GDD Portal product roadmap
o First Meeting in August
o Looking for volunteers
• Interviews & Ad-hoc Focus Groups
• Beta Test Programs
• Suggested Enhancement & Fix Request Form
New Enhancement Review & Planning Process
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Future Enhancements
User Experience
• Improved usability
• Easier management of multiple TLDs
• Simplify submission of changes requiring approval
• Addition of case filters and case feedback
Feedback • “What’s New” Launch Communication
• System Maintenance Communication
• Portal Support Page
Task Management • Visualization of where user is in the
process
• Clear task status
• Open task view
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• Form GDD Portal User Group o Looking for volunteers
• Future Enhancements Review o Concept feedback from User Group
o Specific user interface feedback from interviews & focus groups
• Establish Target Delivery Dates o Will be based on scope of final
requirements and priority
Next Steps
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Questions & Suggestions
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Questions & Suggestions
• Please visit us in the GDD Portal booth
• Email o [email protected]
o Subject: GDD Portal
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Part 2: IDEAS Workshop
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User Workshop | Affinity Diagram Exercise
• Goal o Identify GDD Portal enhancements that are important to you
• Process 1. Individually complete the sentence “I want the GDD Portal to….”
on yellow sticky notes
2. Break out into teams of 10-15 people
3. Teams group similar notes
4. Remove duplicates
5. Each person votes with 4 dots
Winning viable enhancements will be added to the GDD Portal Roadmap
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1 • Individually & without talking….
• Complete the following sentence on your yellow sticky notes
• “I want the GDD Portal to….”
• One statement per yellow note
• Write as many notes as you can
• 5 minutes
Write
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2 • Break out into groups of 10-15
people
• Go to white boards on the sides of the room
• Post your notes anywhere on the board
• 5 minutes
Post
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Group
3 • As a team…
• Group the notes into themes
• 15 minutes
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4 Remove Duplicates
• As a team…
• Remove duplicate notes
• 15 minutes
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5 Vote
• Individually…
• Vote for your favorite notes
• Place your 4 dots next to one or more notes
• 10 minutes
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Come see today’s winning ideas in the GDD Portal booth
Winners
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Thank you for your participation • If you have more ideas: o Please come by the GDD
Portal booth
o Join the GDD Portal User Group
o Email [email protected]
Done!