1. SOCIAL MEDIA PLATFORMS

2. WHAT IS IC SOCIAL INTERACTIONS? Queue social media posts, comments, tweets, etc. in CIC Go through an approval process before replying/commenting Prevent agents from browsing social media platforms on their own Reporting on social media activity 3. ARCHITECTURE CIC Service Interaction Client (Add- in) Management Application 4. APPROVALS 5. VIDEO DEMO 6. MANAGEMENT INTERFACE 7. MANAGEMENT INTERFACE 8. Supported & Future Social Networks 9. RECOVERY Handled interactions are saved if the service goes down Interactions are automatically re-created if a switchover occurs