The Denial of Service Mitigation How SoftLayer fits into the Tiket.com story

Natali Ardianto

Co-founder & CTO

© 2013 IBM Corporation

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Tiket.com – Online Travel and Entertainment Gateway

Founded August 2011

Founded by Natali Ardianto,

Wenas Agusetiawan, Gaery Undarsa,

Dimas Surya & Jonathan Sariaatmadja

Offices in Jakarta, Bali and Malang

80 employees

14 realtime methods of payments

2 million room nights each day

30++ big event promoters

7 domestic flight carriers, issuing

1500-3000 tickets per day

900++ API users, 1100++ offline agents

and 1300++ widget users

410.000++ registered and paying

customers

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Tiket.com was DoS attacked

The attack was for a whole month!

Attack technique changes every time we mitigate:

• TCP attack

• DDoS attack

• Slowloris attack

• SYN attack

• Slow HTTP request

Ticket.com was using another global cloud for everything

from Web servers to database servers and load

balancers. In spring of 2012, they were heavily attacked

by a black hat hacker using several methods, including a

TCP attack, UDP attack, slowloris, and ultimately DDoS

using hundred thousands of open proxies.

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Tiket.Com Selects Softlayer as IAAS Partner for Total Peace of Mind

Tiket.com approached SoftLayer to resolve the

downtime they were experiencing, moving its load

balancer to SoftLayer and adding 1 Gbps bandwidth

to a robust high-performance bare-metal cloud

infrastructure – delivering a superb customer

experience in the process!

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