ibm ecm success stories
TRANSCRIPT
© 2016 IBM Corporation
Alexis Gion - [email protected] mars 2017
IBM ECM: Success StoriesDocument Capture for the Cognitive Era
© 2016 IBM Corporation2
Banco Galicia
The Client had most of their customer information stored in paper format, and thus, it was difficult to trawl through multiple files to find what they needed. The process was time-consuming and made it difficult to respond to customer inquiries, so they wanted to find a document management solution.
24 hours to secondsto approve credit applications and respond to customer inquiries immediately for better customer service
264,000 documents per monthdigitized where customer documentation is stored in a centralized location
Months to weeksin time saved deploying new workflow-automation applications
© 2016 IBM Corporation3
Maybank Bank
“This paperless account opening system is the first such technology-based service in Indonesia, signaling to the marketplace the care we take in making banking more convenient"
– Mr. Ghazali bin Mohd Rasad Operations & IT Director, Maybank
AccurateBy capturing documents and validating information at the point of customer contact, data accuracy improved by 70% and operational efficiency and scalability improved
Fast60% less time to open an account. From 30 minutes to 12.
SimpleReduces the number of paperforms by 80%
A solution for gathering data electronically and automating account setup, loan origination and other bank processes.
© 2016 IBM Corporation4
PowerSouth Energy Cooperative
– Albert Pena, Vice President of Bank OperationsUnion Bank, N.A.
60 percent reductionin operating costs, while eliminating all development costs
Several hours to less than 5 minutesa month for ingestion of utility bills
Eliminated all manual laborof managing its legal department paperwork
The Client needed to manage content and documents related to organizational processes. However, the software vendor was no longer providing enhancements or fixes that would keep the system up to date. Also, the ECM system was did not have the right amount of speed, efficiency and usability, so they sought a new one to improve business efficiency while reducing costs.
© 2016 IBM Corporation5
The Clear Market Leader in Transactional Content