ibm businessconnect '13 brussels smarter workforce pov

Download IBM BusinessConnect '13 Brussels smarter workforce pov

Post on 10-May-2015




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My presentation from the #IBMBCBE event in Brussels


  • 1.Reinventing how work works1 2013 IBM Corporation

2. ACTIVATE THE WORKFORCEDELIGHT CUSTOMERS3 3. I believe the real difference between success and failure in a corporation can very often be traced to the question of how well the organization brings out the great energies and talents of its people.- Thomas Watson, Jr.84 4. What job role has the biggest impact on the business? Why are great people great Recruit, train and develop to that standard From liking to leading Innovate, transform, create 5 2013 IBM Corporation 5. Empower the right people to do the right job1.2%increase in profit per customer yields millions in net income6 2013 IBM Corporation 6. Social Networks are a production line of knowledge that never ends 7. ACTIVATE THE WORKFORCEDELIGHT CUSTOMERS10 8. 13 9. 14 10. Trends Driving the Need to Rethink Customer EngagementMobileAnalyticsRich MediaSocialThe characteristics of an Exceptional Digital ExperienceEmpowering Putting the customer in chargeConsistent Regardless of your deviceCompelling Matching and exceeding expectations15Relevant Knows who you are and what youre doing 11. Follow-up events Belgium NameDateLocationTimingSmarter Workforce and Social Business Standing out in the Market Place using IBM's xDx platform IBM Connect 2014 Energizing Life's Work9-12-2013 IBM Client Center Brussels 12.00 - 17.00 12-12-2013 IBM Client Center Brussels 9.00 - 17.00 26/31-01-2014 Orlando, Florida, USA all days 12. Thank You!17 2013 IBM Corporation