ib corp overview 2009
DESCRIPTION
You are welcome to view a brief introduction to Information Builders\' award-winning technologies; customer-focused mission; customer and industry awards; and analyst reviews.TRANSCRIPT
Michael Corcoran
Chief Marketing Officer
April 8, 2023
Information BuildersCorporate Overview
Information Builders’ OverviewAgenda
Company Information Our Business Philosophy Lines Of Business Customer Success Summary
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Your BusinessDo You Know What You Need To Know…
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CUSTOMERS
CUSTOMERSERVICE
OPERATIONS
MARKETING SUPPLY CHAIN
SALES
HUMAN RESOURCES
FINANCE
About all your customer interactions? About the performance of your employees? Your partners? About the effectiveness of your marketing campaigns How well equipped are your sales personnel? Can your call center spot a customer problem? Or an opportunity? Where are the hidden costs in your processes? Where are the revenue opportunities? How has the economy changed the way you manage your business?
Your BusinessIs Information Driving Your Business or Limiting It?
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Can you exchange information easily to support your business?
Are you using consistent metrics to manage your strategy?
Do your employees have the information they need?
How much time do they spend finding and manipulating it?
How about your partners? Customers?
Do your people come to meetings with different answers?
Is your business information auditable and compliant?
Can you analyze history, monitor real-time, and predict the future?
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Information BuildersOur Mission
To help our customers to better manage their business through mission critical integration solutions and the pervasive use of business intelligence.
We provide: Best-of-breed technology Expertise/strategy Partnership
Benefits To Our Customers: Improved performance Optimized processes Stronger supply/service chains Reduced risk Compliance Reduced operational costs New revenue opportunities Success!
Information BuildersCorporate Background
A major independent global software vendor Founded in 1975 Our core values
Customer service Technology innovation
1,450 employees in 60 offices 12,000 major customer sites
Tens of millions of users OEM relationships add 30,000+ sites
Strong penetration in all major vertical markets Significant industry partnerships Long-term partnerships with our customers
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Information BuildersSolutions Tailored and Scaled For Any Size Organization
Banking
Manufacturing
Communications
Insurance
Retail
NaturalResources
FinancialServices
ConsumerPackaged Goods
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Information BuildersSolutions Tailored and Scaled For Any Size Organization
Federal Government
State & LocalGovernment
Education
HealthcareProviders
HealthcareInsurers
Travel &Entertainment
Transportation &Logistics
Pharmaceutical
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Information BuildersPartnerships
Strategic Partners
Technology Partners
Systems Integration Partners
Solution Partners A growing community of local systems integrators and consultancies.
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Does Your Business Have 20/20?Good For Eyesight, Not For Insight
Most organizations access and analyze far less than 20% of their data assets, minimizing the return on their overall IT investment.
Most organizations have deployed Business Intelligence to far fewer than 20% of users.
(Gartner estimates deployment is as low as 8.5%).
Applications
Transactions
Databases
Messages
Documents
Services
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Information BuildersSimplifying And Empowering Your Business
iWay Software Integration SolutionsBecause Everything Should Work Together
Integration Solutions for Critical Business Problems Business Process Automation
Automates and streamlines your processes through integration and modernization of your existing systems/assets (ERP, CRM, Legacy, etc).
Business To Business Improves exchange and monitoring of business
transactions with your partners. Information Management
Manages the quality, timeliness, and accessibility of all information assets.
Vertical Solutions Financial Services, Supply Chain, Healthcare
Pre-built support for more than 300 IT assets Works with your infrastructure
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iWay Software Information ManagementAdvantages For Our BI Solutions
Data Warehouse Real-time Data Warehousing Operational Data Access Real-time Business Activity Monitoring 3rd Party Data Access Data Federation (Multi-source data access) Data Quality Management Master Data Management Search Index Management (Real-time) Data Geo-coding
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WebFOCUS Business Intelligence SoftwareBecause Everyone Makes Decisions
Delivers actionable information to your entire business The most complete integrated solution set from a single BI platform Supports the smallest to the world’s largest deployments
Internal users, external users, SaaS apps, public web sites WebFOCUS excels at delivering:
Custom applications and rich dashboards Complex financial, ERP/CRM reporting Real-time operational information
Advantages Usability, Integration, Scalability, Cost
ReportsChartsDashboardsCustom AppsData UpdateAnalyticsPerform. MgmtKPI’s/MetricsScorecardsAd-hoc QueryOLAPPredictive VisualizationGISSearchPublishing- MS-Office- AdobeMobileDistributionArchival
“Information Builders delivers the best platform for delivering modern ’mash-up’ applications.”
Cindi Howsen, BI Scorecard
Business IntelligenceIt’s More Than Just a Pretty Face
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Information BuildersPerformance Management Solutions
Manage all critical aspects of your business Operations, Finance, Employees, Partners
Link Strategy, Metrics, Operations & Action Performance Management Framework
Packaged metrics Key Performance & Risk Indicators
Pre-built data model Dashboard & report templates Customizable and open Leverages WebFOCUS and iWay Integrated with Tagetik and Longview CPM
Balanced Scorecard Collaborative certified
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Strategy
Operations
PerformanceMetrics
Action
Information BuildersEnterprise Search Solutions
Simplifying information access and discovery Widest range of information assets Real-time feeding of content Makes structured data searchable
Links intelligently to business intelligence Dynamic categorization Built-in result set analytics Embeds scoring models to predict relevance
Works with Google or Lucene Dramatically reduced cost
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Magnify
Information BuildersVertical Solutions
InsuranceInsurance Performance FoundationINFORM Risk Management (SaaS)
FinanceSWIFT IntegrationSecured ExchangeManaged File TransferxBRL Compliance Reporting
GovernmentLaw EnforcementIntegrated JusticeSocial ServicesFood Stamp Fraud Detection
HealthcareProvider Performance ManagementSyndromic Alert & Response
SystemHL7 Patient Information Exchange
ManufacturingB2B Exchange and MonitoringWarranty ManagementLogistics (in development)
Higher EducationBanner Reporting Solution
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Our Commitment To Provide The Best Customer Service
Consulting services
Education
Technical support programs
User community
Customer communications
“Information Builders should not be criticized for their passion for their customers.”
Mark Smith, President, Ventana Research
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Information BuildersProfessional Services Consulting
Best Practices methodology Complete services offering
Business Intelligence & Integration Assessment Programs
Architecture planning Application design & development Project & Lifecycle management
Accelerated project implementation Customer mentoring Guaranteed success
Philip Marzullo, CIOWhite Mountain Re
“We were impressed with Information Builders‘ business process analysis and project management skills. Both were evident during the proof of concept and came to fruition during the development cycle.”
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Information BuildersEducation
Accelerates your knowledge and self-sufficiency On-line start-up courseware Local training facilities or on-site delivery Developer certification program Standardized curriculum for:
Developers Power users End users Administrators
Course customization Train-the-trainer program
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John Sheridan, Director, Administaff
“We are able to train people quickly and make them extremely productive with the rich product capabilities.”
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Information BuildersCustomer Technical Support
Industry’s best trained local system engineers 1:1 Account Mgr to Systems Engineer ratio Average tenure of 9 years Technical Account Management Program
Industry’s best performance tuning/troubleshooting team Global 24x7 hotline phone support On-line support center
Tips, techniques, downloads FAQ’s Problem tracking system
Premium support programs Named support assignment
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Information BuildersUser Community
Summit User Conference Local user groups FocalPoint global on-line community Customer Advisory Boards Communications
Information Builders.com Information Builders Magazine Product Newsletters
“Information Builders’ Summit is by far the best event I have attended in my career.”
Chris Brady, CIO, Dealer Services
Gartner Magic QuadrantBusiness Intelligence
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“customer references rate Information Builders' product quality among the best in the industry.”
“the majority of Information Builders' customer references in the MQ survey consider it as their BI standard.”
“Customers rate Information Builders' support service among the best in the industry.”
According to Gartner…
“customers rate Information Builders' software as one of the easiest to use in the industry.”
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Information BuildersIndustry Press Recognition
Information BuildersRecent Customer Industry Awards
Richmond, Va PD
Richmond, Va PD
Coty
Hillman Group
US Bank
US Bank
Valero Energy
Ford
Poudre Valley Hospital System
Pershing/Bank of New York
State of Louisiana
State of Louisiana
Hillman Group
NYPD
NYC HRA
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Gartner BI Excellence Award……………
TDWI Best Practices Award……………..
CIO 100 Award……………………………
CIO 100 Award……………………………
CIO Magazine Banking Industry Award..
Intelligent Enterprise CIO Award……..…
Computerworld Best Practices Award….
Computerworld Best Practices Award….
Ventana Performance Management …..
Technology Managers Forum Award…..
ISM Human Services Award……………
DM Review Innovative Solutions Award.
KMWorld Best Practices………..……….
State of New York Best Practices………
State of New York Best Practices………
Air CanadaAllstateArvinMeritorBajados Provincial CouncilBank Of New York/PershingBMO Bank Of Montreal BBVA – SpainBell SygmaBeringer Blass Wine EstatesBNSF*Caja EspanaCaja General de Ahorros GranadaCANTVCase CorporationCity of Houston, TxCity of Richmond, Va PDColumbus City Schools*CSX TransportationDogmatchEastern Mountain Sports (EMS)Erlanger Police Department*GeronimoFederal Emergency Mgmt Agency
Information BuildersComputerworld Smithsonian Honors Recipients
Federal Student Aid*Holland America LinesHillman GroupFederal Bureau of InvestigationLa BargeLegal Aid SocietyJP Morgan ChaseJefferson Medical CenterMedstarMedline IndustriesMerrill LynchMilton Hershey SchoolMinisterio de Trabajo e Imegracion* Moneris SolutionsNBCNetherlands Home OfficeNewhall Municipal CourtNYC Dept of HousingNYC Dept of HealthNYC Dept of Human ResourcesNYPD Domestic ViolenceNew York Public Library*NYU Medical Center
Oxford PropertiesPACCARPrince George Police Department*RENFERBC Financial GroupRoyal Sun AllianceSaint Georges BankSedgwick JamesSonyState of IowaState of Louisiana State of MissouriTelusTrustmarkUniversidad de AlmeriaUnited States Dept of AgricultureUnited States Dept of JusticeUnited States Postal ServiceUnited States Transportation Command*United Way of SE PennsylvaniaValero Energy CorporationZugar Bank
* Denotes 2009 Laureate
Information Builders OverviewSummary
Focused on customer success and innovation Information Builders continues to simplify information
challenges Widest-reaching integration solutions Most widely deployed business intelligence
solutions Experience base spanning all industries and business
problems Market recognition for technology innovation and
customer success Most awarded & published customer success
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Information Builders OverviewSummary
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