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ExeleratorAdvisory engagement lifecycleExelerator includes three important integrated elements, each leveraging firm or specific guidance, tools and enablers:► Engagement management►Service delivery approach►Service delivery toolkits


Qualify Plan Deliver (IDDDS service delivery – see next slide)

Close

ExeleratorEngagement management

Confirm alignment to EY Advisory strategy►Consult with local and global Advisory leadershi

p

Perform client acceptance►Conduct and document client acceptance proce

duresPerform engagement acceptance►Conduct and document engagement acceptanc

e proceduresInitiate Quality Assurance (QA) program►Determine if QA Executive is required►Define Service Quality for the pursuit/engageme

nt (with the client as appropriate)►Complete initial QA review

Perform planning►Confirm client issues; engagement objectives/ s

cope and expectations►Understand stakeholder requirements►Define service delivery approach and work prod

ucts►Define change management strategy, if applicab

le►Define anticipated benefits including preliminary

business case, if applicable►Identify team (EY / client) including use of sub-c

ontractors, if applicable►Establish engagement risk management proces

s►Define communications protocols►Develop timeline►Define engagement economics►Create engagement letter and document plannin

g

Prepare proposal►Prepare proposal aligned with Area and sub Are

a/ country practice procedures, as applicableObtain signed engagement letter►Finalize the draft engagement agreement

Update planning and prepare for engagement kick off►Update planning ►Set up engagement economics►Complete client engagement charter►Orient the EY team

Conduct one or more QA reviews►Complete QA assessment ►Update QA plan

Kick off engagement delivery►Launch engagement with EY team and client via e

vent / meeting and / or communication

Execute engagement plan and create work products / reports►Refer to Advisory Service Delivery Approach or ap

plicable service delivery toolkit(s)

Monitor engagement progress►Assess and report progress

Monitor financials►Monitor actual time and expense to budget and pe

rform out-of-scope analysis►Conduct interim billing

Conduct one or more QA reviews►Complete QA assessment ►Update QA plan►Meet with client to assess delivery of Service Quali

ty

Execute change management strategy►Actively manage change management plans (if ap

plicable)

Track benefits►Refine and enhance benefits►Actively monitor realization of benefits

Finalize work products / reports►Review, approve and issue work products

Close out engagement ►Finalize required engagement documentatio

n, including PGEP and other documentation required by policy , Service Delivery Approach or service delivery toolkit

►Assess overall engagement performance including a joint EY/client team debrief sessions to share lessons learned

►Conduct formal closing meeting with client and stakeholders, as applicable

Perform final QA review ►Complete QA assessment ►Meet with client to assess attainment of Ser

vice Quality

Assess team members’ performance►Refer to Global Performance Management

and Development or Global Partner Performance Management processes and Area and / or sub Area /country procedures

Confirm knowledge submissions ►Refer to Global Knowledge Submission Pro

cess and Area and/or sub Area/country procedures

Retain and archive engagement documentation►Conduct procedures for timely archiving of

engagement documentation

Complete financial closeout►Perform final engagement economics analy

sis, billing adjustments and close engagement code

[To use hyperlinks, view in Slide Show mode]


Recap of EIC/PIR Review Requirements by Work Product (AGPM 7.4.1)

Description of work product Executive-in-Charge review

(AGPM 8.4.1 & 2)

Advisory RAS Form

(AGPM 8.6)

Pre-issuance review (PIR), if applicable (AGPM 8.4.3.1)

Is printed on Ernst & Young letterhead or signed in the name of Ernst & Young or an engagement executive

√ √ √

Includes agreed-upon procedures or assurance (see AGPM 1.5.1 for definition)

√ GAEM specifies the RAS form to

be used

√

Contains Ernst & Young’s advice and/or recommendations that the client could reasonably be expected to use as a basis for making significant decisions or taking significant or strategic action (including communications by email)

√ √

Is issued by the client and refers to Ernst & Young, when we are aware of the issuance of such work product

√ √

Is of a type that the relevant service delivery toolkit(s) in Exelerator specifies the indicated requirement

√ √ √

Any other written work product that the Executive-in-Charge identified during planning (or subsequently during the engagement) would be subject to the indicated requirement

√ √ √

All other written work products(A) Review is performed by the EIC or another engagement executive (that is, a manager or above) designated by the EIC in accordance with Section 8.4.2.2 – Delegation). Consult as needed.

(A)

All engagements must have the following minimum documentation (summary only, refer to AGPM 6.2.1.1)

► Client and engagement acceptance documentation in GTAC ► Copy of signed engagement agreement (including internal approvals

for modifications)► Other documents that define the scope of the engagement► Engagement plan► Documentation of work performed ► Results of work performed► Documentation of critical oral advice when applicable► Consultation memoranda, if applicable► Copies of client and third-party documentation when these form a

basis for the results of our work► Evidence of appropriate reviews ► Completed Program for General Engagement Procedures (PGEP)► Quality Assurance Plan, Quality Assurance Assessment and Quality

Assurance executive checklist (if applicable)► Copies of progress/status reports provided to client, if applicable

For engagements where we will issue a written work product, the following is also required:

► Copies of draft work products provided to the client (subject to Area/sub-Area/country policies on retention of drafts)

► Final copy of the work product(s), ► Signed Third-Party Access Letters, Transmittal Letters or Summary

Memorandum – if applicable► A signed Review and Approval Summary (RAS) form, if applicable► Letters of representation, when required

Minimum AGPM documentation and review requirements


Useful resource links

Link

Advisory Quality page http://chs.ey.net/servlet/CHSRenderingServlet?siteAreaID=SA-EYWE-7E8NTV&chsReplicaID=8525743C00429388

Advisory CHS http://chs.ey.net/servlet/CHSRenderingServlet?&chsReplicaID=8525743C00429388

Advisory Global Practice Manual (AGPM)

notes://us100/8525720d0070def2

Our Areas http://globalgateway.ey.net/Page=2241

Advisory Services Knowledge (ASK)

http://ask.ey.net/Home.aspx

Assessment of Service Quality (ASQ)

http://chs.ey.net/servlet/CHSRenderingServlet?siteAreaID=SA-EMEA-7N5E49&chsReplicaID=852575210049BF89

Exelerator http://chs.ey.net/servlet/CHSRenderingServlet?siteAreaID=SA-AMCH-7T3KJ5&chsReplicaID=8525743C00429388



Useful resource links (cont’d)

Link

Global code of conduct http://globalgateway.ey.net/EYG/GNLA.NSF/imagelibraryxml/A5B5BAE381662085C12573E8004E2D64/$FILE/EY%20Global%20Code%20of%20Conduct%202008%20January%202008.pdf

Global accounts http://globalgateway.ey.net/accounts

GTAC https://gtac.ey.net/gacwelcome/whole.aspx

EYG Independence Policy

http://gb100.ey.net/InnerSpace/wwlist.nsf/4.+Policy+Index?OpenView&Count=1000

International Federation of Accountants (IFAC) Code of Ethics

http://web.ifac.org/publications/international-ethics-standards-board-for-accountants/code-of-ethics#code-of-ethics-for-profess

Service Offering Reference Tool (SORT)

https://sort.ey.net/

Our values http://globalgateway.ey.net/page=2228


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