#iaod13 consumer participation
DESCRIPTION
#iAOD13 presentation on our work to improve our capacity for effective and sustainable consumer participation.TRANSCRIPT
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Service User Participation:A whole of organisation approach
#iAOD13
@regenuchttp://www.facebook.com/ReGenUC
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Acknowledgements
Donna Ribton–TurnerJames Beckford SaundersVenetia BrissendenBrandon JonesPaul AikenShannon BellLaurence AlvisUnitingCare ReGen Board
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Committed to engagement
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Rationale
• Human Rights
• Improving treatment outcomes
• Organisational & strategic drivers
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What’s it all about?
‘… Involving the community in decision making about their own health, as well as the planning and management of health services is integral to effective health promotion and illness prevention…’
Australian Commonwealth Department of Human Services and Health 1994 cited in AIVL 2008
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Simple but complex
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Key Resources
AIVL - Treatment Service Users Project Phases 1 and 2http://bit.ly/ZANfKe
APSU – Straight from the source: A practical guide to consumer participation in the Victorian AOD sectorhttp://bit.ly/YNvQ1I
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Level & Scope of Participation
Consumers
Service Users
Clients
Control
Partnership
Consultation
Information
Clarke and Brindle (2010)
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Into the future…
Structures ApproachConsumer Participation
Leadership Group All of organisation
Consumer Participation Facilitator Capacity building
Consumer Representatives Mentorship
Evaluated & disseminated
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Consumer Participation Facilitator
Consumers
StaffCP
Leadership Group
• Guidance• Mentoring• Support• Advocacy• Capacity Building
• Guidance• Mentoring• Support• Capacity
Building
• Guidance• Advocacy
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Position Paper
Advocacy in ActionConsumer Participation Position Paper & Supporting Evidence
http://bit.ly/YWJTQf
www.regen.org.au/advocacy
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References
Clarke, M . & Brindle, R. (2010) ‘Straight from the Source: A practical Guide to Consumer Participation in the Victorian AOD sector’ Association of Participating Service Users, Carnegie, Australia
Treatment Service Users Project – Phases One & Two: (AIVL, 2011) http://www.healthinfonet.ecu.edu.au/key-resources/programs-projects?pid=1012