iana numbers function update€¦ · 18-10-2019 · update kim davies president, pti ripe 79:...
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IANA Numbers Function Update
Kim Davies President, PTI
RIPE 79: Rotterdam 18 October 2019
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Our team
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Reverse DNS Service
• IANA provides an API service for RIRs to update delegations in in-addr.arpa and ip6.arpa
• Ongoing work to enhance this service • Platform upgrades • Running new and old services in parallel since July, against the same
production database • Seek to conclude dual operations by end of year
• Software improvements • Porting to latest Python by end of year • Provide a good basis for future enhancement next year
https://iana.org/performance
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Number Resource Dashboard
• Today, we are launching a new IANA service that reports the inputs that inform global allocation policies for number resources • Replaces deprecated ICANN Research graphs and other tools
• Highlights • Shows specific data directly relevant to the application of allocation
policies for the IANA • Drill down into specific details per-RIR • Average allocation rate, supply forecast, etc.
• Directly answers a key question: • Can an RIR apply for more of a resource?
https://iana.org/numbers/allocations
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Number Resource Dashboard
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Number Resource Dashboard
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Number Resource Dashboard
Eligibility Threshold
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Number Resource Dashboard
Eligibility ThresholdEligibility Status
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Number Resource Dashboard
Eligibility ThresholdEligibility Status
Trend and Forecast
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Number Resource Dashboard
Eligibility ThresholdEligibility Status
Trend and ForecastAdditional Data
Allocation by Status Allocation by Country
Last six months Fragmented allocations
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Number Resource Dashboard
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Number Resource Dashboard
Eligibility Threshold
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Number Resource Dashboard
Eligibility ThresholdEligibility Status
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Number Resource Dashboard
Eligibility ThresholdEligibility Status
Trend and Forecast
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Number Resource Dashboard
Eligibility ThresholdEligibility Status
Trend and ForecastAdditional DataAllocation by country
Last six months
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Number Resource Dashboard
• Updated daily • This is the first version, feedback welcome on further improvement
https://iana.org/numbers/allocations
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Customer Satisfaction
• Annual Engagement Survey closed October 11. Results will be shared during ICANN 66 in November.
• Customer satisfactions survey sent after the closure of tickets • For Q3 2019: • 36% response rate • 82% satisfaction rate • No responses from number functions in period
https://iana.org/performance
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“How did we do?"
• Launched in October 2018
• A simple one question survey with a binary response • To either response, a followup comment can be optionally provided
which will be reviewed by our continuous improvement team, and triaged for follow-up if requested.
• Surveys are limited to one in a period (e.g. 60 days)
• Customers can opt-out permanently
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Customer Satisfaction
Satisfaction Rate
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Customer Satisfaction
Response Rate
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Customer Satisfaction
• Doesn’t distinguish between: • Service dissatisfaction — the IANA team/product did not provide
satisfactory customer service • Policy dissatisfaction — customer is unhappy because they were
ineligible under the policies IANA is required to implement • Further work is being done to refine approach • Performing comprehensive followup with respondents to further
understand negative responses
https://iana.org/performance
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SLA Performance
https://iana.org/performance
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FY21 Budget
• PTI has posted its draft budget for July 2020-June 2021 for public comment