iaitam open it webinar , increase technology uptake with software asset management tools
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IAITAM Open iT webinar , increase technology uptake with software asset management tools.TRANSCRIPT
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Copyright OpeniT, Inc. All rights reserved 1
Improve Technology Uptake & User Productivity with Software Usage Metering
Tanya Kristiansen
www.openit.com
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Copyright OpeniT, Inc. All rights reserved 2
The Business Sees IT Enabling Crucial Corporate Priorities
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
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Copyright OpeniT, Inc. All rights reserved 3
Business Executives Have Technology On Their Agenda
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
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The Business Sees IT Enabling Crucial Corporate Priorities (Cont.)
November 2011 “Forrsights: The Macro Trends Shaping The Tech Industry This Decade” Forrester Research, Inc.
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Improving IT’s Efficiency And Capacity Were The Top IT Management Priorities In 2011
May 2012 “Business Intelligence Market Trends In Asia Pacific” Forrester Research, Inc.
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Meter Usage to Optimize Value of IT Assets
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Improve your Decisions with Objective Usage Data
Financial/ Cost Optimization
• Reduce spending on underutilized SW and HW
• Standardize versions and tools
• Improve technology acquisition
• Lower the costs of reporting and administration
Risk/ Compliance
• Mitigate license compliance risk
Productivity/User Efficiency
• Identify power users and product champions
• Uncover training needs
• More effective communication between and within units
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Issues Considered Adopting New Technology:
• Data Conversion
• License Costs
• Features/Functionality
• Usability
• Required Infrastructure Change
• Support Costs
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Slice and Dice - Prepare for Multiple Views
Multiple views provide critical insights:
By business unit/ location
By application/ application
suites/features
By users/User-group
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Deployment - Require the target user base to use the new technology by a set date.
Adoption - Each user or organizational unit has the option to use the new technology or not.
Strategies for Holistic Implementation Programs:
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Deployment
• Strong communication of vision by Senior Management
• Identify success metrics for organization
• Use deployment team to program manage implementation, development of expert users, training and support
• Reward organization and individuals
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Adoption
• Strong communication of vision by Senior Management
• Permission by Senior Management to use new technology
• Identify targeted KPIs for successful adoption
• Use technology adoption team to program-manage implementation, user community building, internal marketing, training and support
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License User Metrics
Needed to support Key Performance Indicators (KPIs), measuring the success of both program performance and business performance throughout implementation.
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Metering Software Usage During Implementation allows you to:
• Monitor programs effectiveness.
• Measure key performance indicators (KPIs).
• Reduce the loss of productivity during the switch.
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Real-time Dashboard to support Progress
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• Total License Usage per Product, Feature Version, Location, Total Active Time (Elapsed time) and Number of Unique Users
• Concurrent License Usage (Maximum, Minimum or Average) per Product, Feature Versions, Feature Name, as well as Available Licenses at any one time
• Trend License Usage per Application (target growth rate per product, feature etc.)
• Compare Active vs. Inactive Usage per Application
Sample Usage Metrics to support KPI
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Monitoring License Usage to be Able to:
• Identify Power Users
• Build a strong user community
• Identify users that are reverting to the old system to get their job done
• Reduce productivity loss during the switch.
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Zoom in to See How and Why...
18 Open iT, Inc. All rights reserved.
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Identify Power Users
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Build a Strong User Community
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Support the Different Stages
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Document Weekly Progress
10
20
30
40
50
60
70
80
90
Max.
Lie
nse
s In
Use
New Version Usage By Region
West
East
South
North
Corporate
Combined
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Conversion of Old Version Users to the New Version Users
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q4 2010 Q1 2011 Q2 2011 Q3 2011 Q4 2011
Percentage of Total Usage Over Time - Old Versus New
New Version
Old Version
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Open iT Company
• Independent software vendor, founded in 1999. Financially solid, debt-free company with branches in North America, Europe and Asia.
• Meters usage of software applications and licenses, with globally deployed, dynamic use models including concurrent licensing and pay-per-use agreements.
• Meters hardware usage to support optimization and usage-based chargeback models.
• Key business value includes: recycling unused licences, cost optimizing for IT procurement & operations, increasing user productivity.
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Global Hub for Collection & Distribution of Usage Data
Open iT, Inc. All rights reserved.
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Grouping of Concurrency - Group
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Copyright OpeniT, Inc. All rights reserved 28 Open iT, Inc. All rights reserved. 28
Enable Pay-per-Use Agreement for Peak Usage
Base payment includes “free” usage up to a limit; only pay for extra usage. Flat fee if over a certain level.
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Active and Inactive License Use
Automatic reclaiming of licenses
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Which License Managers are supported by Open iT? A-J K-P Q-Z
ABAQUS LAMSTAT RAVEDV
AGILENT LGCIO RAYMAP+
ANSYS LmGpLink RECALL
Avanti LOGEDIT SCM_MACROS
BASINMOD LSF SCM_SUITE
BENTSUB Magma SDE
BHA Mathworks SEIS2D
CATIA ME2CPUADD64 SEIS3D
CASINGSEAT MENTOR SEISCUBE
CEMENT MEPIPEADD64 SIMULIA
CFWAC MEREMOTCOLLAB SIVA+
CFWPLAN MEREMOTSESSION SLIPR+
CFWSURV MEWBPLANNER SPECDECOMP
CFX MISC FEATURES STRAITMAGIC
CRITICALSPD NORSAR STRATUTILS
DATALOAD NOTEBOOK STRESSCHECK
DELMIA Novas STRTWRKS
DFWDRILL OEDT STUCKPIPE
DMADV OEDTPRO SURGE
DMBASIC OPENJOURNAL SV_MAIN
DRILLVIEW OPENSPIRIT Synchronicity
DRILLVIEW_KM OPENVISION Synopsis
DSS OPENWIRE_MASTER SYNTOOL
DSVIEW OPENWIRE_PIPELINE TDQ
DT3DV OPENWORKS TEMISPACK
DT3DVPRINT PAL Tmald
DTEXPLORER PARADIGM TORQUEDRAG
DTEXPRESS PDT_BASIC TRACPLANNER
DTGUI PETEC UNIRAS / AVS
DTINTERPRETER PETREL WCCASING
EARTHCUBE PETROWORKS WCDRILL
ECLIPSE POSTPAL WCMULTAX
EDM POSTSTACK WCPROD
ENOVIA POSTSTACKESP WCTUBE
ESI_COMP POWERJOURNAL WELLCAT
FAPS PRECISIONTARGET WELLCONTROL
Fluence ProMAGIC_connect WELLMGR
FMP PROMAX_3DVIEW Windriver
FORTE PROMAX3D WLBRPLNR
FSTTRK PROMAX3DUI WSFUSION
FZAP PROMAX4D XDF
GEOFRAME PROMAX4DUI ZAP
geoprobe PROMAXMVA ZCL
geoprobe64 PROMAXMVAUI ZFULL
GMI_IMAGER PROMAXVSP ZMAPPLUS
GOCAD PROMAXVSPUI ZMS
gpvolseq QUIKCDP+ 3DVIA
gpvolseq64 QUIKDIF+
HYDRAULICS QUIKRAY+
JASON QUIKVSP+
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Copyright OpeniT, Inc. All rights reserved
How does Open iT track licensed and non-licensed application usage?
For licensed applications, there is a good mechanism to track usage accurately, as described below: OpeniT collects data from various sources:
• License managers such as FlexNet, IBM LUM, Sentinel/Abacus
• OS kernel (also Citrix Metaframe and Windows Terminal Servers)
• Application level wrapper
• The network (Oracle, internet services, Keyboard/Mouse in X)
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