iacc-its.ppt june 1, 2001 computer lab operations dan inlow iacc-its joint meeting june 1, 2001

IACC-ITS.PPT June 1, 2001

Computer Lab Operations

Dan Inlow

IACC-ITS Joint Meeting

June 1, 2001


Services Provided

Operation and Maintenance of Student Access Computer Labs

- access to latest computer technology for general student population

- computer classroom setting reservable by faculty and staff

- personal assistance to lab users

Computer-based Class Support Service Trends - Wireless network computer technology


Metrics--Overall Lab Use

0100002000030000400005000060000700008000090000

100000

Sum Fall Win Sprg qBrk

Quarter

Total Sign-ins

FY 99-00FY 00-01


Metrics--Use by Major

0100002000030000400005000060000700008000090000

Use

rs

AGRI

ARCHBUS

EDUENG

LIB A

RT

SCI MATH

OTHER

User sign-ins by Major

FY 99-00 FY 00-01


Metrics--Use by Classes

0

200

400

600

800

1000

1200

1400

HO

UR

S

Sum Fall Win Sprg

Lab hours Reserved

FY 99-00 FY 00-0130% increase


What You Asked Us to Do

2000 IACC Sweep Summary– Develop plan to refresh Labs– Maintain list of resources available – Address college-specific needs

2000 Deans Sweep Summary– Participation in technology evaluations– Averse to spending on hardware and software– Extend support hours


What We Did To Meet Your Needs 2000 IACC Sweep Summary

– Developed plan for refresh of ITS Labs; helped initiate campus plan based on inventory of student access labs.

– Improved network infrastructure and environmental aspects of several labs

– Maintain current listing of ITS labs with hours,resources and status.

– Partnered with CLA, CAED to refresh labs and address discipline-specific and campus wide issues

– Resource25 Class Scheduling Project

– http://www.ims.calpoly.edu/ims/computer/labIndex.html


What We Did To Meet Your Needs 2000 Deans Sweep Summary

– Partnered with CAED to refresh Arch Lab with full campus access– Partnered with CLA on lab refresh -21” monitors,

933mhz/256/30GB– Re-opened Science North Lab for self-instruction use >100

hrs/week


User Survey Metrics-Students

TOP SIX responses were:

#6 Faster Connectivity – Computer labs sped up connectivity by installing 4 new Cisco network switches, upgraded 2 others. Two lab direct fiber optic connections to the campus backbone.#5 More PC’s – More space to put them in is greatly needed.#4 More Open Access Time – Extended library lab hours & new lab in Architecture.#3 Color Printer Access – Color Laser in 05-308 and inkjet in 20-126#2 More Computers – mostly in the library, additional space is needed.#1 All Night Hours – extended hours until 2am in the library, metrics reveal that 310 people signed between 1am and 2 am since January 8th.


Benefits Derived in FY 00/01 Students have more access to more current systems than at this

time last year Faculty can make use current software releases on more capable

hardware platforms Lab users in PE, CAD Lab, Java Projects Lab and Library

experience better network performance Systems are managed more efficiently due to improved network

infrastructure. Users experience fewer “broken” PCs’, due to faster, more efficient re-imaging.

iacc-its.ppt june 1, 2001 computer lab operations dan inlow iacc-its joint meeting june 1, 2001

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