ia webinar virtual leadership deck

Chief Marketing Officer,

Interaction Associates

Principal, ZOOM

CEO Emeritus, Interaction Associates

4 © Interaction Associates Inc. 10/17/2012

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© Interaction Associates

Managers

are leaders,

but not all

leaders

manage…

• Rightness of cause

• Reasoning and clarify of

thinking

• Emotional connection

• Planning

• Organizing

• Directing

• Controlling

• Evaluating


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CHALLENGES SOLUTIONS

73% Managing Conflict

69% Making Decisions

64% Expressing Opinions

48% Producing Quality Deliverables

47% Generating Innovative Ideas

94% Inability to read nonverbal cues

85% Absence of collegiality

81% Difficulty establishing rapport & trust

77% Difficulty seeing the whole picture

68% Reliance on email and telephone

• “How do I get/keep people on the same page?”

• “How do I build rapport and trust?”

• “How can I increase involvement without losing

control?”

• “How do I encourage people to give direct

feedback?”

• How can I effectively manage performance from

afar?

• “How do I manage (even leverage) differences?

14 © Interaction Associates Inc. 10/17/2012 14 © Interaction Associates Inc. 10/17/2012


The Big Picture

Delegation

Planning

Problem Solving

Status

Feedback

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CHALLENGES SOLUTIONS


LEADERSHIP CHALLENGE:


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Δ +


Build a Plan

& Operating

Agreements

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I ASKED FOR

A,B,C.

YOU GAVE ME

A,B,C.


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Tell It From the Heart VALUES

MISSION

VISION

• Demonstrate

• Move People

• Give for Actions


Seek Maximum

Involvement in

Decision-

Making

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1. What’s the decision?

2. Who are the

stakeholders?

3. What level of

involvement will each

have?

4. How will I communicate

the decision-making

approach to them?


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“This is what happened…”

(the facts)

“This was the

impact on me (facts)

or on others…”

(perceptions or

facts)

“What’s your

perception of what

happened?”

“Here’s my request…”

BUILD AN AGREEMENT


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Set up the logistics

Define the purpose

Create the agenda

Clarify the process

Facilitate discussion

Define the issue

Analyze the issue

Generate options

Weigh the options

Resolve conflict

Make decisions

Build action plan


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Decisions

Concerns

Issues

Options


TRUST TOOLKIT:

Strategies for Building

Trust and Involvement

Something Special for You


Discount code coming in your email, along with slides & Trust Toolkit.

UPCOMING ONLINE PROGRAMS

Virtual Leadership Series Leading Virtual Teamwork

Facilitating Virtual Meetings Leading Online Meetings

To Access Archive: http://bit.ly/lead_v


If you are kind of person who…

…learns best 1:1 as distinct from in a group training, you

can work with our coaching partner, ZOOM Collaborate, to

explore a very practical, skills-based coaching program on

Leading Virtually.

The coaching relationship starts with a free, no

obligation personal audit of your virtual leadership. To

learn more contact: [email protected]

Chief Marketing Officer,

Interaction Associates

Principal, ZOOM

CEO Emeritus, Interaction Associates

ia webinar virtual leadership deck

Business

leadership challenge

level of involvement

challenges solutions

facts whats youror

people givefor actions

purposegenerate options

rapport trust77

happenedthe facts