I Think I Can

How Attitudes Affect Altitude and Career Goal Obtainment

I Think I Can

Objective • Self Efficacy• Outcome Expectation• Stress Hardy Personality• Self-Actualizers

Understanding Our

Customers

• Mastery Experiences• Social Persuasion • Myth Dismissal• Social Modeling • Person-Centered Approach

Helping Customers

Obtain Goals

Self-Efficacy Theory

Albert Bandura

Understanding Our Customers

The belief in one’s capability to organize and execute the courses of action required to manage prospective situations

Self-Efficacy

How to become self-

sufficient

How to obtain/retain

employment

How to successfully

interview

How to job search

Understanding Our Customers

Beliefs about the outcome of performing particular tasks

Outcome

Participating in Work Activities

Cooperating with Child Support

Attending Scheduled Appointments

Going to College or Vocational

School

Expectations

Self-Efficacy & Outcome Expectations

Determine How customers Perceive goals, tasks, &

challenges

The greater the perceived barriers to the

obtainment of a goal, the less likely the

customer is to pursue the tasks to obtain that goal

Self-Efficacy & Outcome Expectations

Perceived Barrier

Commitment to Goal Pursuit

Self-Efficacy & Outcome Expectations

Determine How customers Approach goals, tasks &

challenges

Customers are attracted to activities that make them feel competent

Customers like to do things that they already know how to do

Customers are attracted to activities that they feel they can be successful at

Customers like success stories, theirs and others

Weak Self-Efficacy

Quickly

lose

confidence

in personal

abilities

Weak Self-Efficacy

Avoid

Challenging

Tasks

Weak Self-Efficacy

Focus on

personal

failings

and

negative

outcomes

Weak Self-Efficacy

Believe that

difficult

tasks and

situations

are beyond

their

capabilities

Strong Self-EfficacyThese Customers Are Able To

View challenging problems as tasks to be mastered

Develop deeper interest in the activities in which they participate

Form a stronger sense of commitment to their interests and activities

Recover quickly from setbacks and disappointments

Strong Self-EfficacySome customers possess Innate Abilities To Be StrongThese natural abilities enable them to:

Have a strong self-efficacy

Reach their goals

Think positive Stress Hardy PersonalitySelf-Actualizers

Stress Hardy Personality

Susan Kobasa

Commitment Contro

l

Challenge

These 3 Personality traits possessed by some individuals allow them to be:

More Resistant to Stress

Better Protected from Stress

Stress Hardy Personality-3Cs

Stress Hardy Personality-3Cs

Control

The amount of control that

customers feel that they have

over a stressor/activity, will

determine how they approach or

deal with that activity

Customers develop deeper interest in the activities in which they participate

Stress Hardy Personality-3Cs

Commitment

When individuals are committed to

something, they tend to be more

motivated and willing to put in

more effort

Customers are more committed to their interest and activities

Stress Hardy Personality-3Cs

Challenge

Stressful events are seen as

challenges instead of threats and

the customers are able to regain

faith in themselves and try again

Customers recover quickly from setbacks and disappointments

Characteristics of Self-Actualizers

Abraham Maslow

Self-Actualizers Creative

Spontaneous

Realistically Oriented

Identify with man kind

Resist conformity to culture

Autonomous and Independent

Transcend environment vs cope

Values and attitudes are democratic

Problem Centered vs Self Centered

Intimate relationships are profound and deep vs superficial

Accept themselves, others and things for what/who they are

Career Goal Obtainment

How Can Workforce

HelpCustomers?

Helping Customers Obtain Goals

Workforce programs

can assist customers

in obtaining goals

by helping them to

strengthen their

self-efficacy.

Increasing Self-Efficacy

Succeeding @ Tasks

Failing @ Tasks

Self-Efficacy & Outcome Expectations

Weak Self-Efficacy is Enhanced By: Sanctions

Job Termination

Poor Interviewing Skills

Inadequate Assessments

Barriers-Barriers-Barriers

Inadequate Job Placements

Helping Customers Obtain Goals

Helping Customers Obtain Goals

Self-Efficacy Strengthens Through: Mastery Experiences

Social Persuasion

Myth Dismissal

Social Modeling

Person-Centered Approach

Mastery Experiences

Creating

Mastery ExperiencesWhat Are Mastery Experiences

Experiences in which the customer feels successful

Experiences in which the customer feels accomplished

Most effective way to increase self-efficacy

Mastery Experiences

Meeting Participation

Performing well at a worksite

Graduating from a program

Receiving an award or acknowledgement

Mastery Experiences

Social Persuasion

Providing

Social PersuasionWhat is Social Persuasion

Verbally encouraging customers to believe in their own capabilities

Helps customers to feel that they can succeed even if they don’t really believe that they can

Myth Dismissal

Providing

Myth Dismissal What is Myth Dismissal Correcting the customer’s false

perception of task outcomes

How Do We Dismiss the Myth?

Explore customer’s perceived outcome and discuss realistic outcomes

Explore customer’s perceived barriers and discuss real barriers

Social Modeling Experiences

Creating

Social Modeling What Are Social Modeling Experiences

Experiences in which the customer has an

opportunity

to see similar people successfully completing

tasks and reaching goals

Commonalities must exist between the

customer and the

person being modeled

Commonalities increase the chances of the customer

being able to relate to the person being modeled Another customer or program participant

Similar Backgrounds

Family Members

Program Staff

Classmates

Neighbors

Social Modeling

Person-Centered Approach

Utilizing

Person-Centered Approach

What is a Person-Centered Approach Case manager is able to enter into a person to

person relationship with client

Case manager treats the customer with unconditional positive regard

Case manager can convey empathetic understanding to the customer

Customer feels as though he/she is accepted unconditionally

Case manager is Genuine

Person-Centered Approach

Unconditional Positive Regard

Empathetic Understanding for Customer

Climate for Change

We Can Do ItWe

Have the Power to

Change the Way

Our

Customers Think

Useful Resources Websites Social Cognitive Career Theory www.guidance-research.org

Susan Kobasa-Stress Hardiness www.stresscourse.tripod.com

Albert Bandura-Self Efficacy Theory www.learningtheories.com

Carl Rogers-Person-Centered Approach

http://www.ahpweb.org/rowan_bibliography/chapter6.html

Self-Efficacy Theory -http://en.wikipedia.org/wiki/Self-efficacy

Thank You!

For More Resources Please Email Nikki Brown nikki.brown@deo.myflorida.

com

An equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. All voice telephone numbers on this document may be reached by persons using TTY/TDD equipment via Florida Relay Service at 711.